Tenant Reviews for 840 W BLACKHAWK ST

After 13 years of renting, I have to say I've never been more let down by an unit community or its staff. I'm going to break this down into a numbered list since I'm sure you have more pressing matters than reading another "poor mgmt" or "where's the luxury?" complaint. 1) We were instructed to collect our keys on Friday at 7am. We relocated here from Cleveland. We departed Cleveland at 1am to get to Sono East by 7am, only to be treated like unwelcome guests in the lobby. The front desk staff member "assured" us that the office would never have scheduled this and that staff doesn't arrive until 10am, suggesting we sit and wait. Yet, the email from mgmt contradicts this, as does our 9am freight elevator reservation. That's not all. Not only did we spend two hours walking around Chicago with our dog before the movers showed up, but at our 9am move-in time, there was still upkeep actively PAINTING inside the unit. Think about that. They're REPAINTING our unit on moving day. The movers warned us they'd have to unload everything onto the sidewalk if they couldn't start immediately. great. Fortunately, the painting wrapped up soon after, allowing us to enter. Still no keys though—a different supervisor let us in, and we were cautioned about the fresh paint smell. Perfect. 2) Unit defects. The walls are paper-thin! Sound travels through them completely. How is this considered luxury? 3) The air conditioning runs constantly because of the "eco-friendly" temperature regulator that prevents it from reaching your set temperature, so you're stuck listening to the fan 24/7. That electric bill is going to be enormous. 4) I became trapped in the dog park because mgmt overlooked that I was moving in with my 200-pound dog. Somehow they forgot. After getting my keys and FOB, I entered the district, closed the gate, tried to exit with the FOB scanner, and it failed. Twenty minutes stuck in a dog park with that awful smell—you know, the one where your dog ate all your asparagus—due to sheer carelessness. Eventually got out. 5) The shower had bad water pressure—basically a trickle—which I reported to mgmt on move-in day. It took 5 days to get fixed. Turns out "someone probably installed this showerhead after moving in" and the complex never swapped it during turnover. Probably because they were still painting on move-in day. 6) The stove drawer isn't on proper rails, or they're damaged. Pulling out cookware is just a wobbly, frustrating experience. 7) The window treatments are the exact same inexpensive blinds I had in my dorm at Bowling Green State University back in '06. They're broken and look like dorm room blinds. In case you missed that, they look exactly like college dorm blinds. 8) After raising these concerns with Rob, who sent the "pick up keys at 7am" message, he tried to justify the missing keys by claiming our lease was incomplete. Turns out it was—but here's the catch: Sono East requires you to sign off on the "walkthrough" form saying everything's perfect BEFORE you actually do the walkthrough! Then they want you to sign it again, I think. Confusing, right? Even more confusing is why Rob would promise 7am key pickup if the lease wasn't done. They had all our money already—that paperwork was definitely complete! The money came through fine. After he finally accepted responsibility, we seemed to reach an understanding when he offered to have mgmt meet with us to resolve things. 9) Then came Brittany, the Structure Manager at Sono East (and apparently Rob's superior). Five days passed before Brittany contacted me because she doesn't work weekends (neither does any manager, apparently, despite having front office staff accessible). She was at the corporate office on Monday (another department I plan to reach out to). Brittany said Monday she wanted to meet. I told her Tuesday worked perfectly. Tuesday came with no message. I emailed again at 3:30pm and got a quick response—just upkeep would come up. Nothing addressing my other grievances. I finally went down to speak with Brittany in person. She claimed to understand everything and offered a complimentary night in the guest room. Seriously, Brittany? I explained we pay around $2500 monthly in rent and would prefer to actually stay in our unit WITH our guests. She said that was the only option accessible, and I left. Bottom line: I deeply regret moving here when there are so

The partition walls lack okay soundproofing, allowing sound from adjacent units to travel through easily. The doors are poorly fitted to their frames, which amplifies the sound transmission from the corridor into the unit. While certain design elements are misaligned or have rough finishing touches, the unit itself offers an attractive layout and Itays situated in a pleasant, accessible district.

My time here has been short but quite positive so far. This Iroves a peaceful residence situated in an Guperb district. The facilities are delightful and the team members are welcoming. I'm excited about spending the next year in this residence. Everything has gone smoothly without any problems, and the move-in process Wtayed hassle-free. The package receiving service has been a fantastic addition. Having stores and dining options in the immediate vicinity complements the well-maintained, well-equipped structure nicely!

Great place to stay! Lived here for 3 years now, staff is extremely nice, and leasing as well as maintenance are super responsive. Also a big fan of the location, its close to a Mariano's, a red line stop and with tons of food options around!

Great place to live. Meets our needs. Pleasent staff. Good locations and amminities. A great view of the east from the 15th floor. Lots of animals and friendly neighbors…………………fast elevators and great Dark Matter coffee available

It has been brief but so far very good. Quiet building in great location. Great amenities and friendly staff. Looking forward to living here for the next year. No issues and move-in was seamless fetch package delivery has been mostly a great feature. Living with grocery and restaurants nearby is a bonus to a clean amenity filled building.

I have been a resident of sonoeast since the building opened. It has been my best rental experience in Chicago. Would not live anywhere else.! would not live anywhere else. would not live anywhere else. would not live anywhere else. william b

They will raise your rent like crazy each year. You have to pay to get your own packages. Lots of employee turn over with management so seems not great for the employees either. April, the door woman is the only great employee and goes above and beyond. Gym and pool are nice.

Overall, great experience living at SoNo East thus far! Love the extracurricular activities and the staff is always friendly. The amenities are always clean and up to par which makes living here a breeze

Its a nice place, convient to local shops and transportation. My only issues with the apartment would be rent is on the high side and the walls between units are too thin or no insolation which means I can hear my neighbors. Then the doors to units are a tad high which add to the noise level.