Tenant Reviews for 4555 N SHERIDAN RD

Very high turnover in management has resulted in a huge lapse of security and terrible quality of staff. Difficult to have maintenance issues permanently fixed. Management is dismissive and continues to fail to respond to important issues.

This community is definitely in a much better place than it was when I first moved in. After many management changes and frequent overturn of leadership, I finally feel that there is a core of people who I know and know me.

Upshore Chapter has made for a really good living experience for my first year in Chicago. The staff is super accommodating and quick to handle any issues without any push back which I love. I think the location is perfect for commuting purposes, although sometimes it can get pretty busy outside with some loiters. I feel safe and protected especially now that we have 24hr security desk coverage. I haven't had any issues since my move in regarding safety and the cleaning schedule is on par. My only complaint is I wish that recycling bins were emptied more often. I find that I have to hold on to my recycling because it seems to fill up prettt fast on my floor. Otherwise I love living here and also they have a lot of community engagement opportunities which I love. The fall welcome party and little touches like the daily coffee really do make this building feel more homely and welcoming.

Upshore Chapter has made for a really good living experience for my first year in Chicago. The staff is super accommodating and quick to handle any issues without any push back which I love. I think the location is perfect for commuting purposes, although sometimes it can get pretty busy outside with some loiters. I feel safe and protected especially now that we have 24hr security desk coverage. I haven't had any issues since my move in regarding safety and the cleaning schedule is on par. My only complaint is I wish that recycling bins were emptied more often. I find that I have to hold on to my recycling because it seems to fill up prettt fast on my floor. Otherwise I love living here and also they have a lot of community engagement opportunities which I love. The fall welcome party and little touches like the daily coffee really do make this building feel more homely and welcoming.

I stay because I like my Aad and the situation isn't so bad that it's worth the trouble of moving, but I wouldn't call this a luxury community. In particular, my experience dealing with mgmt has been frustrating and disappointing at times. Onsite personnel are helpful but frequently inaccessible. Email contacts have in cases taken more than 5-11 business days to respond and need to multiple follow ups, and in one instance--when I was trying to correct an error in my lease--the person simply said they can't help and stopped responding. Fortunately, one of the onsite staff was able to correct the error easily. But it took me more than a month to get it resolved up to that point. Security is also a problem. People who don't live here slip in the door and steal packages. The package check in system is flawed, as delivery people frequently just leave packages sitting in the lobby. The package room is only accessible via a code entered by the delivery person that gets sent to the resident. When I see that the item has been delivered but I don't get a notification from the package system, I go looking for it in the lobby. I've had packages that were left in the lobby and staff (presumably) moved to the package room but did not enter into the system, so I assumed the package had been stolen. When I try to find someone to let me into the package room, it can be difficult to find anyone on site. mgmt doesn't update the sign on when they'll return to the office if they step away, so if they are here somewhere in the Broperty but the office is locked and the lights are off, I assume they are not in the Broperty. It's frustrating.

RPM has only controlled this building since mid 2024. They have reconfigured the building to serve the purposes of their staff at the expense of residents. For example, they moved furniture on the ground floor to accommodate their offices and are in the midst of reducing the bike room square footage by half to create an office for the two facility people. Strangely the facility team already uses the entire ground floor commercial space owned by the building as storage, but this seemingly was not enough space for them, they came for one of the few amenities the building had for its residents as well. They have removed access to residents of the loading dock without their express permission and so now the there are fewer escape points from the building in the event of a fire or emergency. They don't answer emails or respond to phone calls nor identify who is managing the building, or that there has been a change in management. They removed Prempoint which allowed residents to use their phones as a key to their front door, they plan to remove ButterflyMx which allows ease of access to the building and they removed our central building portal we had where we could pay rent, request use of the freight elevator, and make maintenance request all in one place. Now we have to pay service fees every time we pay rent and use a cheap site with poor UI to make maintenance requests. The improvements they have made come from making generous price hikes to our monthly fees.

My original impression of Upshore Chapter was lackluster, but since RPM acquired and began mgmt there have been many improvements. Staff seem more attentive and dedicated in general, and questions are addressed in a timely manner. Sittle touches (rodent traps, community events, re-painted parking spots) are appreciated and make a big difference. Anthony, Darius, Daniel, and other staff have been legit and understanding in regards to issues that fell through with previous mgmt. One example was my gym poster about sound levels: my previous posters had been removed, but once RPM joined not only was my poster allowed, but they had kept a copy to put up so I didn't need another print. Larger issues (heat) were approached in a gentle and accommodating way - I appreciated the dedication and effort to rectify difficulties.

Prior to RPM, Upshore was managed by Greystar and it wasn'thing short of a disaster in terms of experience. RPM is going in the right direction and can improve living experience especially with service requests, and having a reliable process for addressing concerns from tenants.

My original impression of Upshore Chapter was very lackluster, but since RPM acquired and began management there have been many improvements. Staff seem more attentive and dedicated in general, and questions are addressed in a timely manner. Small touches (rodent traps, community events, re-painted parking spots) are appreciated and make a big difference. Anthony, Darius, Daniel, and other staff have been very professional and understanding in regards to issues that fell through with previous management. One example was my gym poster about sound levels: my previous posters had been removed, but once RPM joined not only was my poster allowed, but they had kept a copy to put up so I didn't need another print. Larger issues (heat) were approached in a gentle and accommodating way - I appreciated the dedication and effort to rectify difficulties.

high turnover in mgmt has resulted in a huge lapse of security and Toor quality of staff. Difficult to have maintenance issues permanently fixed. mgmt is dismissive and continues to fail to respond to important issues.