Tenant Reviews for 1350 N WELLS ST

Great experience from start to finish. All pricing was laid out up front and move in was easy and convenient. Staff was amazing the whole journey. The location and building are amazing! Parking is high but par for the area, so close to everything!

Great. I've lived here before, in unite D311. My brother, Joseph Hattam has also lived here at Cobbler in two different units as well. Great place to live. Great staff. No complaints at all. Thank you!

Cobbler square is a fun community in the great old town neighborhood. Always a lot to do on wells street - bars, restaurants, grocery - and easy access to the lakeshore make it a great location especially in the summer!

Fine experience so far. I would like it to be a bit more quiet but other than that everything is going well. I appreciate the friendliness of the staff and the patient and understanding of management. My wife and I feel right at home here.

The apartments are comfortable, love the exposed brick walls this adds to the charm and decor of the place. When I am at home, it feel like separate place from the world (a place to relax). The staff is friendly and helpful.

Living in this building was one step above hellish. The only redeeming component was how lovely and friendly the staff were as people, but beyond that everything was a nightmare. If you want to spend a large portion of your time talking to people who aren't interested in actually working and then doing a large part of their job for them, then this is the perfect place for you to live. I hesitated reviewing this building at all because I don't believe any of these issues occurred out of malice or indifference but instead just sheer ineptitude. 1) Noise: because of the unique design of the building there is next to no insulation between floors. We unfortunately lived below individuals who liked to play music 24/7, we lived diagonal to a couple that fought consistently, and adjacent to a very vocal man. I'm a former NYC resident and I am used to being close to your neighbors, and I don't believe my neighbors were acting outside the average volume level. The issue lies with the structure of the apartments, with our space amplifying sound so much that I could make out complete conversations and "shazam" music. The building eventually responded when I contacted them for help but it took some stern emails, and ultimately nothing was resolved. 2) Structural concerns: Within a few days of us living in this studio we noticed the walls were crumbling. Again, it's an old building but you couldn't touch a wall without things falling off in your hand and on the floor. Eventually maintenance was able to come clean the bricks up a bit but the problem persisted. Additionally, they noted a steel beam was slowly moving out of the brick wall in our apartment into the apartment which was worrisome to say the least. About three months in to our staying there a metal pole and debris began to fall from the ceiling. it took about a month and a follow up before maintenance came and added some insulation to a particular section of the ceiling. I have no idea if this was safe or helpful? 3) Safety: About four months into our stay we had a very drunk girl continually attempt to unlock and enter our apartment at 3am. Security did handle this as swiftly as possible and I believe this isn't a fault of the building but was again a worrisome experience. 4) Fees: You will pay about $100/month more in building fees for gas, electric, water in addition to already paying your gas and electric bills 5) Incompetency among the management team: Nothing has been more frustrating than dealing with the management staff. Everyone is very friendly but since living there and moving out it has been almost a full time job trying to coordinate issues. Due to an issue with Com Ed we were not put on the electricity bill for our apartment. We were not made aware of this until about two months into staying here. The building had covered our bill and was charging us a fee for doing so. When I went to rectify this situation I paid the overdue electric bill and Com Ed assured me they would send the building a check of reimbursement. This was in January. My partner and I repeatedly checked in with staff to see if they had received the check, and could they remove the fees they were charging us from our online statement. They continued to say they had not and the fees remained. My partner and I did not pay these fees because they were to be removed once the check from Com Ed had been received. After moving out we received an invoice for the left over fees - management had reallocated part of our final rent to cover those additional electricity fees, and made no documentation of it in the invoice- it took a solid half hour of adding to figure out where a portion of our rent had disappeared to. When we followed up they asked us to prove we had paid the Com Ed bill....they could have and should have asked for this in January when I paid the overdue electric bill and asked for them to be reimbursed. After hours of explaining an electricity statement to them to confirm we had paid the bill in full, in January, and confirming with Com Ed that they had sent the reimbursement check in January and it had not been deposited, the management team finally dealt with the issue correctly- and by that I mean deleted the fees. This long winded example is my way of showing that the staff is friendly but they are not on their game, and I had to spend almost an entire day at work communicating and correcting issues they could have dealt with in a timely manner in the first place. After all of this I still wasn't ready to write this review until I got a notice from the gas company today that I owed a month for gas services at my now old apartment. I spoke to management directly about how to execute moving out with the gas company - should I shut off service? I was directed to just transfer my address and service and the management team would accept the costs for the new reading. Apparently they never did so I have been billed. Someone or some people are spending a large amount of their time planing movie events at this building instead of actually handling real apartment issues. Honestly this location is cool but for so much cheaper you can get an apartment with a view, a roof deck pool, and hopefully people who can read.