Tenant Reviews for 4334 N HAZEL ST

I contemplated leaving a review for a very long time. I understand every building has its issues and changes will occur I have tried to give the benefit of the doubt multiple times. I would not be leaving if management would actually manage the building. Jasmine left (I thought she was a manager until the front desk team informed me otherwise). Her absence played a huge roll in the downfall of this building. Clearly she leased and managed the residents because I can never get ahold of Érica or Nina. And Érica who somehow is a manager keeps messing up. Something is always charged wrong on my account and she never knows why or how. I was hoping to see a change. Even thought Jasmine would come back because I saw her visiting the front desk team one day. She's not and I asked for her number. Good people are hard to find. I rather go to south loop with her and drive to work then stay here any longer. At least I know I'll be acknowledged and taken care of. I hope the top execs read this you got rid of the wrong people at The Montrose. Every building has a bathroom and kitchen Every building doesn't have quality people. My lease ends soon. And my new journey begins.

Great. Good value and nice community.New resident so don't know very much yet . I am sure it will be a good experience.I am hopeful . As of yet cannot tell that much . I will send again after living for 6 month .

Excelente servicio , nada que criticar la atenci?n la rapidez y la calidad de profesionales es incre?ble . Todo ha sido resuelto inmediatamente y ha quedado perfecto . Muy agradecido con todo el staff

Friendly and great staff down at the front door and in the office. Very happy with the apartment and the overall move in process. Great value between the shared accommodations, apartment space, and location. Highly recommend!

It started great but now the common areas are worn out and dirty and cleanliness suffering badly recently throughout the building and on the outside deck. Also, lots of broken items constantly that go without repair and weak security for package room as well as residents.

And as such, my experience has been decent thus far, however, improvements is needed in otherly areas to sure-up everything seamlessly speaking etc. Moreover, this place is worth moving into without any underlying reservations.

I've lived at the Montrose for 3 years now. With the exception of the maintenance team, everything is worse now. The community has really suffered due to a lack of leadership and accountability. Since Nina has been here I feel like resident appreciation has been non-existent. She doesn't follow through on things and makes empty promises. The front desk staff use to be so awesome. Jamal and Jasmin use to make this place feel so welcoming to residents. Now the front desk lets anyone in because they have no idea who actually lives here. Maintenance does great work and are really helpful, but management and the front desk need an upgrade.

The Montrose is a decent building, upkeep isn't horrible, not all that great either. Elevator service needs upgrade, echo throughout appts & lobby, electricity bill is ridiculously high. Pros: excellent transportation hub, close to lakefront, plenty of things to do outdoors, mid rooftop with activities & view...

The absolute worst management ever! Ever since ---- became the property manager, everything went downhill the maintenance people are amazing! The manager is a complete unethical racist against ---------'s . ---- will not stop until all the ----- folks are removed from the building she has a puppet a doorman named ------- who let anyone in and those people commit robberies in the building. My aunt on the 8th floor was held at a gun point and robbed the police were never called Every single review we post gets removed by the property manager ---- . She doesn't have a license to even be there. All she cares about are ----------------- to bring in the building and kick out old ----- people so she can get her bonus. The building is 45% unoccupied thanks to her and everyone are moving out. Gee I wonder why.. she never tells her staff to fix anything. We were stuck in elevators a dozen times. Also, no hot water.... The maintenance staff are beyond amazing, especially ----------------------.. I've seen how ----, the property manager completely disregard them, yell and scream. For absolutely no reason. There are multiple robberies which occurred on the 8 th floor ---- has deleted all of the reports ----, needs to be fired fired and fired! I'll be contacting corporate. The sooner she gets fired, the better this building will become

I have only been here a short amount of time. I have found that the Montrose lacks any kind of security. Last week Tuesday there was such a commotion by the pool area..... young people were gathered and drinking alcohol and smoking. Note none of these individuals look old enough to drink alcohol. The next day, Wednesday there was another huge party with loud music and people screaming and yelling into the middle of the night. On Thursday, I heard screams coming from one of the apartment balconies. Apparently a resident was robbed and was locked out and trapped on their balcony. How can this happen....people can just walk right into the building without being announced? Is there any security in the building? Does anyone check the common areas to ensure the safety of the residents? It appears that there is only chaos in this building. Does security check to see if the individuals utilizing the amenities are in fact residents and or guests of residents? This is totally unacceptable!