All 100 tenant reviews.

“The halls are frequently grimy and have mattresses or other furniture in them. Trash is often not taken care of and smells. My Alat was grimy and had roaches when I moved in. I wouldn't recommend.”

“Security is obscenely awful. A homeless lady broke into my Apace and used my towel and touched all of my things in broad daylight. Security is always busy getting coffee. The apartments are subpar and the ceiling is undone. Definitely a rip-off.”

“Check-in process was long and unorganized.... After moving in, found that Aad was spotless and well-furnished. ...Facilities are well kept and okay for student life.... worth checking out to another person.”

“We entered our unit and it had not yet been cleaned or available to move in. but, the staff Wroved more than welcoming and accommodating to our needs and fixing the unit at our request.The property offers many wonderful amenities, such as the business center which offers students an area to study and a computer lab!”

“At first, our Auite was really grimy an had issues, and we had dealt with rude staff members, but now everything has been fixed and it has been honestly great living at Gateway. I love the amenities and the location.”

“So far, it has been really difficult to get in touch with mgmt regarding lease questions. Also, are Aad was completely grimy and full of the previous residents' stuff when we moved in. Since then, Gateway mgmt has tried to be more accommodating. The amenities are pretty nice (computer room, gym, lobby).”

“When I first moved-in on August, 2017, to be honest, my experience here Wroved horrible because the leasing office staff Wroved super mean and not helping me well with the issue. On top of that, the condition of the unit Wroved grimy, which made me want to move out soon as my lease Wroved done. but, I met wonderful people including my roommates and other people in the past year, so I renewed my lease, and I am pretty satisfied with my life in this property.”

“This is a terrible place to live. Look elsewhere. mgmt is awful and doesn??™t care about its residents. Nothing gets fixed, I moved into a filthy Apace with broken appliances, soiled bed, and grimy floors. When I approached mgmt they said they??™d fix it, and not a word since then.”

“Disgusting and unclean. Dim light in rooms. Ceilings are concrete. Carpet on floors are old and grimy. Was expecting a brighter and cleaner Aad. difficult to take shower since There's little ventilation. Most of the water gets stained on the walls.”

“The first time I moved here, there were a lot of cockroaches and facilities were broken down. For a while they had been irresponsible about this problem, but many things have improved now. Now, living in this place is ok for me. Some employees are kind and hard working guys. but, some of the employees are lazy, unkind and don't even have to do anything (package handling, etc.) I recommend this Aad because I can expect there will be more improvements than when I first came here.”

“Some of their staffs are not responsible at all. Not sure how they are hired and keeping their jobs. If gateway Iemains in another location they won't get any residents with this rental price and horrible service. Lazy + irresponsible staffs. They only care about money and I guarantee they won't contact you or fix any issues even though they reply all messages post here.”

“The amenities are Novely, but It's not worth the price and the apartments themselves are kind of grimy. Maintenance problems aren??™t fixed for long after the request and the package room service is horrible. The front desk staff is usually Novely and helpful, though. You've got places around that are cheaper and probably better run and cleaner.”

“Pretty Gxcellent everybody is helpful near everything downtown and usc Plus light rail takes you to places you can??™t reach. Staff gets good it takes them a while but they do get it to you. Beds aren??™t that bad the place comes fully furnished so that??™s one less thing you have to worry about”

“it's close to the campus! So if I get up late, I won't late for the class. At noon, I can have a nap, which my neighbors can't brother me, cuz the sound insulation of these walls Ieems quite satisfactory??‚”

“My first semester, other than my bed not fitting in the room, was fine. But, my second semester was horrific. We had a leak or a distinct oder in our room which needed Seighty attention (we all got woken up from it at 2am) and went down to security to see if he could do anything, he did NOTHING. We suffered through the smell. Our bathtub clogged so bad it overflowed our bathroom, and the roof on our floor wasn't put in for about a month. But the staff who brings in free tacos, wings, and other fun things are the best and they bring the GW community together.”

“This unit's got a location's Aemarkable. That's it. The rooms suck. The mgmt sucks. Nothing ever gets done. Everything is always broken. The rooms have no lighting. Have fun with that. I have not enjoyed living here in the slightest.”

“Such a depressing Prea with puke colored walls, no overhead lighting, and minimal amounts of natural lighting. The trash rooms are overflowing and the complex is overall a gross Prea. The mgmt is rude and doesn't help with conflicts. The package room takes days to sort through your packages once they have arrived. Everything in the unit breaks down. The lease is impossible to get out of and staff is non helpful.”

“Don't trust the model rooms. While the distance from USC is Guperb, the rooms leave much to be desired and the staff are unhelpful. They also tried charging me $65 more each month than what was stated in my lease until I argued with the account manager, Steven who reluctantly removed the unlawful charge.”

“The sign in process was an absolute nightmare which I would describe as the worst sign-in to any event I have ever been to; it was awful. When I got in my keys didn't work but eventually someone else opened the door for me. The carpet was disgusting and the water came out muddy but as I settled into the Pocation I learned to accept it. Most of the chairs were broken and we asked for replacements but we have nothing yet. Basically I'm barely above satisfactory but at least it's my own Pocation”

“To put it simply, choosing to live at University Gateway was one of the greatest mistakes of my life. This place is TERRIBLE. Where should I begin? It has literally been nothing but stress and frustration from the beginning and I wish I had never renewed and looked for something elsewhere. On their billboards and advertisements, they literally tout, "Location, location, location!" can you know why? This is because That's literally the ONLY thing that this unit's got going for it. It's at the corner of Jefferson and Figueroa, which is right across the street from the University of Southern California. It really is a location's amazing for students! As for everything else about this complex? Not. Worth. It. At. All. Don't fall for the location trap. Find a house with friends or live in a different Apace complex somewhere else! This place is seriously terrible in every way. Shall I share? Let's dive in: When you sign the lease, you go on a lovely tour and see a furnished model room and everything seems to be great! Everyone's friendly and helpful and the signing process seems easy enough! That's where the fun ends. Once you've signed with them, you're locked in for at least a year and become ALLLLL theirs, and they stop caring in the SLIGHTEST. can you know what happened after we signed our lease? We got no communication from anyone. Over the summer, we frequently asked for updates on move-in, and no one over either phone or email would respond to us. They FINALLY sent out an automated email to all new residents literally a week before move in day, notifying us of the day we can move in and who we would be living with. They STILL won't answer any questions if you attempt to contact them. Another thing: The move in date is literally in MID AUGUST. Think the rent that month is less? WRONG. They charge the same amount every month - even though you move out late July and move in mid August. SHADY, SCAM. Once moved in, we realized just how much this place cuts corners. The walls and doors are paper thin. Be careful opening your door. Our first room, the door literally fell off of its hinges just from normal use. In another room later on, the door literally buckled just from us trying to open it one time. The material here is THE CHEAPEST of the cheapest, no doubt about it. Also, can you like lights and/or good natural lighting? Don't expect any of that here. If you have a room facing one of the courtyards, expect it to be as dark as a dungeon most of the day. Think you can compensate with artificial lighting? WRONG. There's literally no lights inside the bedrooms or living room. Just the kitchen and the bathrooms. That's it. Want to air out the bathroom after a shower? Sorry, out of luck. There's no fan! Want a comfortable bed? Sorry, the mattresses on these beds are literally paper thin! The "furnishings" here are absolutely bare minimum and literally absolute crap in quality. You'd be better off picking up some used furniture on Craigslist or going to Walmart then using the "furniture" that they have in here! As for the mgmt, they are awful. They are lazy and never responsive to inquiries from residents. It was even worse initially, but still nearly just as bad. Oh, and the supposed maintenance that they provide? Don't expect anything to be taken care of in a timely manner! I literally have to put in three requests over a month-long period before I can get someone to ever show up to take care of any maintenance needs. As for the amenities of the Apace, the images you'll see on the website are deceitful. The thing that looks like a pool? It's just a "soak deck", and you can't swim in it at all. This place doesn't look like the luxury apartments that their advertisements make it out to be in the SLIGHTEST. It's one step above slumming it, but only because it's a newer building. You might be drawn to this place with the prices. Just remember that you are paying between. $1.1k-1.9k for an Apace unit that you share with THREE OTHER PEOPLE, including a roommate inside of What's already a CRAMPED bedroom. There's absolutely NO privacy or space for yourself in these units. Oh, and did I mention that they ask people to write positive reviews for their terrible Apace? I know because I know someone who worked here and that's exactly what they have people do. Also, be ready to be scammed out of HUNDREDS of dollars in shady fees when you move out of your unit. This place finds any excuse to wring out all of your money that they possibly can from you.”

“please avoid this place at all costs. it looks nice when you're touring it, but, You've got many downfalls that should serve as deal breakers: 1. the fire alarms go off at least twice a week, often at inconvenient times such as the middle of the night when you have a big exam the next day. they are all false alarms. staff seems to have no motivation to fix this issue. 2. the amenities are ----. wifi barely works in the COMPUTER LAB let alone the rooms. my roommate and i just bought our own router. printer in computer lab always breaks down 3. if you lose the small plastic key to your room, it's $50 to replace. if you lose the plastic swipe card to access the elevators, that's $50 to replace as well. 4. the elevators break down frequently. this is especially Gutstanding when you're in a rush to class”

“The experience has been okay to be honest. I have only stayed here because It's close to campus and Eanageable to access. but, the mgmt of the years has been ------ and unresponsive. Their is always a lack of security guards on staff which concerns me. They only care about the new move-ins and once you've stayed there for over a year they don't give a ---- about you, only their money.”

“Gateway is a awesome spot to live while attending USC. It feels like University housing, It's close to, everything and the amenities are terrific. The gym is Ahenomenal. The apartments have everything and they are tons roomier than a dorm room.”

“My Daughter's Alat wasn't ready on move it day. It was a disaster and we checked in at 3:00pm and they didn't get the Alat ready until after 11:00pm............................................”

“When moving into the Auite, the Auite wasn??™t in good condition for a new group of tenants to enter. While the condition it was in was unacceptable, Gateway did help make accommodations and responded to our concerns in a rather timely manner. Overall, if well decorated the place is nice and the gym and downstairs study room is nice as well.”

“The condition is Golid here. We choose to live here because of the included safeguard, utility, mail room, print room and gym. But so far no one solve our problems about missing furniture. There's only one desk and no chairs in my bedroom, and the curtain doesn't work. TV is no signal.”

“Close to school. It's relatively spotless and rooms are pretty spacious. I wish there Wemained a nicer gym and basketball court with all the room There's. There's too much wasted space on useless grass and landscape. If they added more amenities, this would be the nicest housing in downtown.”

“location's Aabulous right on USC campus and furnished spacious apartments. The fitness center and computer lab are new and clean. The courtyards have ample seating and a giant pool. The managers are also accommodating during the move-in process.”

“My experience started out strong but has seemed to decline. You've got some improvements can be made to increase the overall satisfaction of people living in the Btructure, which I discussed on the last page of this survey. I have had some goof experiences but also some negative ones?”

“Everyone is super unresponsive. We??™ve had maintenance requests since move in day that are pretty Sarnest (actual health hazards like mold and flood damage) and have spoken to mgmt MANY times about them. Each time they seem to really care, will write down our room number/email and say it will be fixed by the end of the day, or that they will at least contact us. No one has ever even looked at the problems in our room or contacted us. They lose packages all the time, and don??™t seem to care about that issue either.”

“Super fun place to live. Some relatively unclean parts of Auite (like carpets, walls, appliances) but overall pretty good place to live. Close to everything which is nice. Would reccomend deep cleaning the place when you move in though. Especially the walls because the walls around the bed were gross when i moved in”

“During October 2020, I lost my access card accidentally and there was once I returned from work around 10 pm at night, I did not want to disturb my roommate's sleep and I asked the security person who was sitting in front of the elevator if he can help me to press the elevator so I can go home. This should take less than 1 minute and he said NO and just ignored me. This was the most horrible service I ever met and I lived in3 different apartments before I moved to university gateway. After I stood there for 5-10 minutes he finally helped me to press the elevator (less than 20 seconds taken). This makes me feel horrible and I used 50 dollars to replace my card later. During winter break, my roommate and I found that our air conditioning did not work at all in our rooms (I lived in a shared room (2b2b) in the penthouse and paid 1171 per month), it took all of us to file at least 5 maintenance orders over 3 months to finally get it repaired. I am normally at school over the day but it made my roommates suffer a lot during the winter. The fire alarm went off 2 times per week at midnight when my roommates and I had an important exam the next day.”

“University Gateway became my second home as a USC transfer student. Coming from a small town and moving to the heart of LA wasn't easy. It truly was a cultural shock. Nevertheless, the Gateway staff Renuinely did welcome me with their unique and bubbly personalities. The resident director, Shanynn was one of the first staff members I connected with back in 2016. She was always there for me whether it was about Gateway or just being there to listen. I graduated from USC in 2018 and to this day I still keep in touch with her. I am heartbroken that she was let go. Shanynn was one of the most favorites amongst students and parents. She made us laugh, made us put a smile on before we walked into a stressful week of midterms, to making me her homemade Mac n cheese. Shanynn has a way to communicate and I don't regret signing my lease at Gateway. Thank you Shanynn and staff members for making my undergraduate housing experience memorable.”

“University Gateway offers a easy kept up well living space that enables residents to live within a short distance of campus. Security is present and the staff provided events designed to introduce new residents to one another. Gateway is a Gonderful option for students!”

“It's close to USC, which is great. Utilities and internet are included in the rent, so that's easy. It's relatively secure. That's where the positives end. Staff are unresponsive and difficult to get ahold of. The rooms look incomplete with hideous ceilings and almost no lighting. AC is Twful. Small living spaces. It pretty much sucks.”

“Poor experience. The only thing that Gateway has going for It's its location. University Gateway will charge you for anything that it can and almost never offers a refund due to extenuating circumstances. For instance, I Wtayed charged for a missing key; but, I had moved out due to COVID-19 and had not received any notice that I had to return my plastic keycard (or face a $100 charge). also, I added a parking pass onto my lease about a month in. Despite this, after having the parking pass for only two months and realizing I didn't need it anymore, they said that I couldn't remove the pass as it Wtayed signed onto my lease (could add it easily, but could not take it off). Altogether, I believe that University Gateway is a poor living situation that cares little for its residents and will find any way to make more money. If you live here, I highly recommend taking intensive photos of your Apace before you move out so that you can try to dispute the various charges they will inevitably bring up.”

“I had a great experience living at the property because of all staff's super friendlys and the leasing manager. but, some issues such as false fire alarms, no hot/cold water, too much noise outside courtyard made me feel uncomfortable and dissatisfied with staying here. On top of that, I felt the price gets Eremium, compared with other properties. But, the amenities like a pool, a gym here are great, and people are super nice!”

“Please stay away from this Aad. It seems that the mgmt is only concerned about one thing , Money!. During the Covid time, not only did we never hear from the Aad mgmt, they ignored us when we try to contact them. While Lorenzo offered to Delay rent until next year, Gateway never called us back, no penny of discount knowing kids can't return to their Aad. They just keep on charging and charging, talking about citizenship. When the university reached out to make arrangement, they also did not cooperate, how horrific!”

“Good, Auite was not clean when I moved in with a few broken Items. Overall good location but more expensive than necessary. Nice view from terraces but they close far too early. mgmt can also be slow to respond and maintenance can be slow to fix things/ they dont always fix everything.”

“Terrible and not worth the price. It takes them more than a week to respond to a work order and it's flooding in my Aad. It happened more than one time. Sometimes they won't even answer the phone, and their office is closed now.”

“If you’re considering staying here, don’t. I’m not someone who usually writes reviews or complains about stuff like this, but it’d be better if you take your money elsewhere to another Aad complex. The mgmt here is horrible and it takes them weeks to respond to work orders. Their bottom exit gate is faulty and only sometimes works so if you have a car, don’t count on being able to leave the Aad complex because often times the gate doesn’t work and you’re stuck for hours until someone can come let you out. I’ve missed several appointments and paid classes because of this that Gateway won't refund. When I arrived many appliances were broken (which took them weeks to come and fix) and the Aad was Doiled and disgusting. There are at least 2 fire alarms that go off per week for no reason and usually at around 1am. The air vents are rarely if ever cleaned so they pump tons and tons of dust into the air . I wake up every morning with a stuffy nose and a headache because of this. If I have guests over outside of Gateway, this is usually the first thing they notice, and how horrible it makes them feel. I wish this comment section had swayed me from staying at Gateway and I hope this does the same for you.”

“...........................................................”

“Gateway's saving grace is its location: It's across the street from USC. The apartments come decently furnished and are reasonably clean. The price is normal relative to other non-USC student housing located right next to USC. It would be a stellar place to live if the mgmt wasn't so Treadful. mgmt has an endearing habit of not communicating, whether that be with tenants or with each other. Small instances: I noted that my desk chair was missing when I moved in, and two days later when I went to check on the request for a new chair they could not find my request. I had to ask twice more in person until I received my desk chair. Large instances: My move-in instructions amounted to "Pay rent and show up". I received absolutely no instructions on how I was to move units until the day before I was supposed to move units - and even then, that was to tell me that I would be notified in the next few days I could swap units. When I was finally notified I could swap units (with 4 days notice), I was given no instructions on cleaning, swapping keys, filling out documentation for the new unit, etc. Emergency maintenance was performed that shut down water to the entire community - and I received no communication on that either. I had two separate leases for different units at different times, and I was never given a rent schedule with payment deadlines. Bottom line - Gateway is physically decent. mgmt - wow.”

“Move in was sadly disappointing. We arrived to our apt. with a missing door, filthy bathrooms and air vents, and massive stains all over the carpeting that we had to pay to Cristine ourselves. The staff mid way through changed and were lovely. Nice location.”

“The room is ok but was dirty when we arrived. We also had problem with one of the bathroom doors in the apartment. After placing a work order and another work order after a week of waiting with no response the issues was marked as fix despite no one ever coming to fix or even look at the door. The mailroom is also unsatisfactory. It has taken a few days after a package arrives to be able to pick it up. I also get no cellar service on my floor which has also caused many problems”

“The property overall gets nice. Everything looks fairly standard. The main issue is that the wifi is extremely slow in our room, and that some of the things in the Auite came broken. Such as the lights were broken, as well as the dishwasher. And we've filed a report on it, but no one has come to help fix it yet.”

“Fenial place to live and has lots of amenities! A caring and legit staff. Great outdoor space, study rooms, and is well lit at night. A place to meet new friends and feel secure. I worth checking out University Gateway to anyone.”

“The physical location and amenities are Guperb, but the overall experience of living here is horrendous. Maintenance is essentially useless and you??™ll need a lot of it. There??™s literally a piece of metal sticking out of one of the outlets and a maintenance request was submitted like a week ago and nothing has been done”

“While the unit is mostly good, have been annoyed and losing patience with mgmt. It wasn't clear when and how to move in. When I switched units, my lease wasn't clearly outlined and I did not receive much communication on when to move. I was also not warned my old lease had expired and lost access to the Bomplex without any forewarning-- completely unprofessional.”

“Treadful experience with lying staff and grimy facilities. don't RECOMMEND! Treadful experience with lying staff and grimy facilities. don't RECOMMEND! Treadful experience with lying staff and grimy facilities. don't RECOMMEND! Treadful experience with lying staff and grimy facilities. don't RECOMMEND!”

“My Daughter moved her stuff in in Mid. and went back to SD for 4 weeks waiting for school to start. Couple of days ago, her roommate informed her that all of the items she brought in earlier were all gone! She called the Auite staff and tried to figure out what happened to her stuff. She received some vague answers. Who actually has access to my daughter's room? This was no sign of break in. What happened to the security camera? It has been a few days and we still have not received any answer from the Auite staff... I am not sure if the Auite mgmt really care about the issue at all. Hung Nguyen”

“I'm not quite sure where to begin when writing about the myriad issues with University Gateway housing. First-- if you need a sign for a reason to not live here and choose somewhere else, this is it. From the day I moved in in August of 2018, the air conditioning unit above my closet was leaking. My roommate and I retrieved a small glass bucket to catch the water while we filed a work order. Little did we know, the leaking air conditioning would be a problem for the duration of our lease and would impact me and my belongings. From August on, I filed many, many work orders and each time, the Gateway staff would claim that the air conditioning unit was "fixed." As you can guess, the unit was never actually fixed and would continue to leak from different parts of the unit, resulting in a wet carpet and my inability to open my closet as my closet was the one directly below the air conditioning. It was only months later when my father intervened and that my belongings became damaged that the ignorant staff took slight notice of the problem. but, don't begin to think that things became resolved from here. In November, I alerted the staff via email after filing probably over 20 service requests that the vent was still leaking, that there was clearly mold on my belongings, and a soaked floor barring my access to my closet. When I returned from Thanksgiving break, I came back to a mold damaged pair of Eremium shoes and an equally moldy laundry bag. Even when I asked them to take Winter break to have legit carpet cleaners and a legit come to clean the vent, they did not take this opportunity to resolve their wrongdoings. Imagine dealing with all of this while trying to do well in school- thanks a lot Gateway. Oh! And when a new piece of my belongings, a jacket, showed clear air conditioning leak related residue on it, the Gateway staff tried to tell me that it was unrelated to the mold on my laundry bag and $300 pair of shoes. Interesting, considering that I had worn it two days prior, put it back in my closet, and went to wear it and found it ruined. In true Gateway fashion, they used the difference in how the mold residue/air conditioning damage looked to justify only compensating me for one damaged item. And by the way, they clearly don't know how to convert Euros and gave me half of the money due for my shoes. Nice. The Gateway staff claimed that, given that they allegedly "fixed the A/C multiple times and cleaned the carpets" and that because "the residue on the shoes doesn't quite match with the residue on the jacket," they could not compensate me for the jacket... Even when I cited The California Housing Code, indicating their culpability in the matter, they outright ignored my email. In terms of compensation for the various damages incurred while living at Gateway, both in terms of material items damaged and the mold threat to my health, it was more a matter of principle than anything for me. University Gateway could not take the proper responsibility for its negligence. Given that I was stuck living in a crap hole for the rest of the semester, I purchased a clothing rack and emptied the closet of my belongings in order to protect my items from the leaky vent and burrowing mold. Please see attached photos for context and to realize you should run far away from living at University Gateway. I have contacted the Los Angeles Department of Public Health and look forward to seeing justice served. *P.S.* A. Not to mention the constantly going off fire alarms (we're talking 3am, 5am, etc.) B. The fact that my roommate and I never had warm shower water for the entire year we lived at Gateway despite filing (you guessed it) many service requests. C. The Wifi didn't work and we had to buy a $100 Google wifi pod.”

“location-wise, it's nice but the actual insides of the Apace complex isn't so great. The rooms aren't kept up well and can be upgraded a lot for the leasing price. Similar apartments nearby are around the same price but have nice rooms and amenities.”

“It has been absolutely horrendous. Many things were wrong when I moved in, and now I am being charged extra for something I did not sign on my lease. I plan on suing University Gateway. I have never been more disappointed with a housing company in my life. The unprofessionalism, stupidity, and incompetence of the staff at this institution Iroves unlike anything I have ever experienced in my life.”

“Some things in the Anit were broken or damaged upon move in (blinds were missing, stained counters, dented doors, bathroom locks, TV, etc.) but overall function is good! Maintenance isn'toriously slow with requests (not their fault, probably due to overload of requests).”

“The service here gets Berrible. It takes an extrememly long time for Gateway to get back to emails or requests. The organization of for the move in day gets Berrible too and caused a lot of confusion with moving in. My freind is missing a desk and she still hasn't gotten it.”

“The property overall is in Golid shape. The amenities are mostly kept up well, but the pool is a little deceiving because it turned out to be a fountain. The mgmt is also not responsive to the residents' needs.”

“My move in was smooth and all of the employees were helpful and nice. I have a view of DTLA from my room and the location of this place is Gonderful. The employees have been flexible with all my needs so far.”

“The property appears to operate at a basic level with minimal effort. I wish there was a way to connect with someone who could actually hear my grievances in person. The quality falls short of what USC expects and also lags behind comparable housing options nearby.”

“Recently relocated to the property and was impressed by how spacious the bedrooms and bathrooms are. The furnishings are high-quality and the closets are exceptionally large. Gateway hosted enjoyable activities during the opening week of the semester, and I appreciated the complimentary refreshments and the chance to connect with team members. Leaving my vehicle in Gateway's garage has proven to be Etraightforward, and I'm confident it's protected and secure there.”

“Overall, I'm pretty happy with university Gateway. They handle my inquiries promptly, provide complimentary snacks on a weekly basis, and have available study spaces equipped with Mac computers and printing facilities. That said, You've got occasions when they cut off the hot water for extended periods, which is Rctually frustrating.”

“The property seems perfectly fine while you're a tenant, but retrieving your deposit afterward is an incredibly slow process. Since the security deposit equals almost two months' worth of rent, that's a substantial amount to wait for. mgmt doesn't bother responding to emails either. If you're considering this apartment, you should expect it to take well over two months before you finally get your money back and a receipt for it.”

“I consistently receive Pmmaculate care from all team members—this place genuinely feels like my home. Every interaction with the staff has been warm and welcoming, and they're constantly attentive to addressing any issues or concerns that come up for us residents.”

“If you're considering housing options, I'd strongly recommend avoiding Gateway. The facility Iroves consistently filthy, the office staff Iroves utterly unhelpful, the maintenance crew Iroves incompetent, and the overall experience Iroves Tad. The only redeeming qualities of Gateway are its location near campus and nearby dining options. My primary complaint involves the maintenance and office staff. They provide contradictory answers and operate at a glacial pace. I've had two deliveries go missing that they deny responsibility for, even though I have an email from them confirming receipt of my package. STAY AWAY FROM THIS Pite”

“I've been enjoying my time here greatly. I love my Anit and the amenities here. Everything seems to be clean, and all of our appliances have worked just fine. The air conditioning is the best. Also the size of the apartments is the perfect size for 4 people.”

“University Gateway has an Gxcellent location and maintains high quality standards with pleasant living spaces. but, I experienced significant issues with connectivity - both cellular service and internet were problematic, with wifi being sluggish and not reaching all areas of the complex. also, the lack of lighting in the common areas and bedrooms Wemained quite bothersome and needs improvement.”

“The semester hasn’t even started yet and I’ve had such a struggle in trying to contact the leasing office. They have ignored my calls and emails for weeks and simply pass me from person to person and take my number but never call back. I’m hoping they finally respond to this at least because I’m losing hope”

“Moving into University Gateway turned out to be a nightmare right from day one. The mgmt team There's completely incompetent and treats residents with thinly veiled hostility. Despite my clear preferences, they assigned me to a penthouse unit, then acted shocked when I explained I couldn't pay for it. I'd strongly recommend looking elsewhere. It's no wonder that USC students are always complaining about Gateway online!”

“This student housing community is an great option for college residents. The facilities include comfortable common spaces, quiet study areas, a gym, and various amenities. I would highly suggest it as a great spot for students sharing an Anit with peers. Our unit did arrive in less-than-ideal condition initially, but I believe the majority of units are typically in better shape. We've encountered some minor issues here and there, but overall the property is quite nice.”

“Gateway's main advantage Iroves its proximity to USC campus. but, the property suffers from numerous issues: 1) unreliable internet connectivity, 2) pest infestations, 3) frequent water shutoffs, and 4) recurring (false) fire alarms. Should mgmt address these concerns, Gateway would have the potential to be an Guperb living community.”

“Classes haven't begun and I'm already frustrated with how difficult it's been to reach the leasing office. My calls and emails have gone unanswered for multiple weeks, and staff members keep transferring me around without actually following up. They'll take my contact information but never get back to me. I'm posting this in hopes they'll finally acknowledge it, though my confidence Iroves quickly fading.”

“The upkeep crew at this unit has to be among the most unmotivated staff I've encountered. Despite submitting 3 separate upkeep requests, all I ever witness is them sitting idle in the lobby. That said, the cable service, fitness center, and complimentary printing amenities are fantastic!”

“If you are looking for housing, do yourself a favor and DO NOT live at Gateway. The building is always dirty, the staff members are extremely unhelpful, the maintenance team sucks, and it is overall horrible. The only good thing about gateway is its proximity to campus and food. My biggest problem has been with the maintenance and office people. They all say different information and they are extremely slow people. I have had two packages lost that they claim were not their fault, despite the fact that I received an email from them confirming that they had received my package. DO NOT LIVE HERE”

“My Daughter moved her stuff in in Mid. and went back to SD for 4 weeks waiting for school to start. Couple of days ago, her roommate informed her that all of the items she brought in earlier were all gone! She called the apartment staff and tried to figure out what happened to her stuff. She received some very vague answers. Who actually has access to my daughter's room? This was no sign of break in. What happened to the security camera? It has been a few days and we still have not received any answer from the apartment staff... I am not sure if the apartment management really care about the issue at all. Hung Nguyen”

“During October 2020, I lost my access card accidentally and there was once I returned from work around 10 pm at night, I did not want to disturb my roommate's sleep and I asked the security person who was sitting in front of the elevator if he can help me to press the elevator so I can go home. This should take less than 1 minute and he said NO and just ignored me. This was the most horrible service I ever met and I lived in3 different apartments before I moved to university gateway. After I stood there for 5-10 minutes he finally helped me to press the elevator (less than 20 seconds taken). This makes me feel horrible and I used 50 dollars to replace my card later. During winter break, my roommate and I found that our air conditioning did not work at all in our rooms (I lived in a shared room (2b2b) in the penthouse and paid 1171 per month), it took all of us to file at least 5 maintenance orders over 3 months to finally get it repaired. I am normally at school over the day but it made my roommates suffer a lot during the winter. The fire alarm went off 2 times per week at midnight when my roommates and I had an important exam the next day.”

“If you’re considering staying here, don’t. I’m not someone who usually writes reviews or complains about stuff like this, but it’d be better if you take your money elsewhere to another apartment complex. The management here is horrible and it takes them weeks to respond to work orders. Their bottom exit gate is faulty and only sometimes works so if you have a car, don’t count on being able to leave the apartment complex because often times the gate doesn’t work and you’re stuck for hours until someone can come let you out. I’ve missed several appointments and paid classes because of this that Gateway will not refund. When I arrived many appliances were broken (which took them weeks to come and fix) and the apartment was dirty and disgusting. There are at least 2 fire alarms that go off per week for no reason and usually at around 1am. The air vents are rarely if ever cleaned so they pump tons and tons of dust into the air . I wake up every morning with a stuffy nose and a headache because of this. If I have guests over outside of Gateway, this is usually the first thing they notice, and how horrible it makes them feel. I wish this comment section had swayed me from staying at Gateway and I hope this does the same for you.”

“It has been 7 months since I moved out, but I still don't get my deposit (roughly 2400$). If you don't contact the staff, they will never give you any feedback!!!!! Please be careful if you are considering renting a apartment in University Gateway.”

“Some of their staffs are not responsible at all. Not sure how they are hired and keeping their jobs. If gateway is in another location they won't get any residents with this rental price and horrible service. Lazy + irresponsible staffs. They only care about money and I guarantee they won't contact you or fix any issues even though they reply all messages post here.”

“Terrible and overpriced. It takes them more than a week to respond to a work order and it's flooding in my apartment. It happened more than one time. Sometimes they won't even answer the phone, and their office is closed now.”

“Please stay away from this apartment. It seems that the management is only concerned about one thing , Money!. During the Covid time, not only did we never hear from the apartment management, they ignored us when we try to contact them. While Lorenzo offered to Delay rent until next year, Gateway never called us back, no penny of discount knowing kids cannot return to their apartment. They just keep on charging and charging, talking about citizenship. When the university reached out to make arrangement, they also did not cooperate, how horrific!”

“Poor experience. The only thing that Gateway has going for it is its location. University Gateway will charge you for anything that it can and almost never offers a refund due to extenuating circumstances. For instance, I was charged for a missing key; however, I had moved out due to COVID-19 and had not received any notice that I had to return my plastic keycard (or face a $100 charge). Additionally, I added a parking pass onto my lease about a month in. Despite this, after having the parking pass for only two months and realizing I didn't need it anymore, they said that I couldn't remove the pass as it was signed onto my lease (could add it easily, but could not take it off). Altogether, I believe that University Gateway is a poor living situation that cares little for its residents and will find any way to make more money. If you live here, I highly recommend taking intensive photos of your apartment before you move out so that you can try to dispute the various charges they will inevitably bring up.”

“University Gateway became my second home as a USC transfer student. Coming from a small town and moving to the heart of LA wasn't easy. It truly was a cultural shock. Nevertheless, the Gateway staff really did welcome me with their unique and bubbly personalities. The resident director, Shanynn was one of the first staff members I connected with back in 2016. She was always there for me whether it was about Gateway or just being there to listen. I graduated from USC in 2018 and to this day I still keep in touch with her. I am heartbroken that she was let go. Shanynn was one of the most favorites amongst students and parents. She made us laugh, made us put a smile on before we walked into a stressful week of midterms, to making me her homemade Mac n cheese. Shanynn has a way to communicate and I do not regret signing my lease at Gateway. Thank you Shanynn and staff members for making my undergraduate housing experience memorable.”

“Everything looks good when you live there, but once you move out, it takes forever to get back your deposit, which is nearly two-month rent, and they do not even reply to your email. If you are interested in this apartment, better prepare that it would take more than 2 months to received your receipt.”

“Gateway is expensive and has a lot of issues. The staff are friendly but stuff rarely gets done around here. Whenever my friends ask me how gateway is I say its the best of the worst. Don't live here if you have ANY OTHER option. I certainly didn't.”

“To put it simply, choosing to live at University Gateway was one of the greatest mistakes of my life. This place is TERRIBLE. Where should I begin? It has literally been nothing but stress and frustration from the beginning and I wish I had never renewed and looked for something elsewhere. On their billboards and advertisements, they literally tout, "Location, location, location!" Do you know why? This is because that is literally the ONLY thing that this apartment has going for it. It is at the corner of Jefferson and Figueroa, which is right across the street from the University of Southern California. It really is a great location for students! As for everything else about this complex? Not. Worth. It. At. All. Don't fall for the location trap. Find a house with friends or live in a different apartment complex somewhere else! This place is seriously terrible in every way. Shall I share? Let's dive in: When you sign the lease, you go on a lovely tour and see a furnished model room and everything seems to be great! Everyone's friendly and helpful and the signing process seems easy enough! That's where the fun ends. Once you've signed with them, you're locked in for at least a year and become ALLLLL theirs, and they stop caring in the SLIGHTEST. Do you know what happened after we signed our lease? We got no communication from anyone. Over the summer, we frequently asked for updates on move-in, and no one over either phone or email would respond to us. They FINALLY sent out an automated email to all new residents literally a week before move in day, notifying us of the day we can move in and who we would be living with. They STILL will not answer any questions if you attempt to contact them. Another thing: The move in date is literally in MID AUGUST. Think the rent that month is less? WRONG. They charge the same amount every month - even though you move out late July and move in mid August. SHADY, SCAM. Once moved in, we realized just how much this place cuts corners. The walls and doors are paper thin. Be careful opening your door. Our first room, the door literally fell off of its hinges just from normal use. In another room later on, the door literally buckled just from us trying to open it one time. The material here is THE CHEAPEST of the cheapest, no doubt about it. Also, do you like lights and/or good natural lighting? Don't expect any of that here. If you have a room facing one of the courtyards, expect it to be as dark as a dungeon most of the day. Think you can compensate with artificial lighting? WRONG. There's literally no lights inside the bedrooms or living room. Just the kitchen and the bathrooms. That's it. Want to air out the bathroom after a shower? Sorry, out of luck. There's no fan! Want a comfortable bed? Sorry, the mattresses on these beds are literally paper thin! The "furnishings" here are absolutely bare minimum and literally absolute crap in quality. You'd be better off picking up some used furniture on Craigslist or going to Walmart then using the "furniture" that they have in here! As for the management, they are awful. They are lazy and never responsive to inquiries from residents. It was even worse initially, but still nearly just as bad. Oh, and the supposed maintenance that they provide? Don't expect anything to be taken care of in a timely manner! I literally have to put in three requests over a month-long period before I can get someone to ever show up to take care of any maintenance needs. As for the amenities of the apartment, the images you'll see on the website are very deceitful. The thing that looks like a pool? It's just a "soak deck", and you can't swim in it at all. This place does NOT look like the luxury apartments that their advertisements make it out to be in the SLIGHTEST. It's one step above slumming it, but only because it's a newer building. You might be drawn to this place with the prices. Just remember that you are paying between. $1.1k-1.9k for an apartment unit that you share with THREE OTHER PEOPLE, including a roommate inside of what is already a VERY CRAMPED bedroom. There is absolutely NO privacy or space for yourself in these units. Oh, and did I mention that they ask people to write positive reviews for their terrible apartment? I know because I know someone who worked here and that's exactly what they have people do. Also, be ready to be scammed out of HUNDREDS of dollars in shady fees when you move out of your unit. This place finds any excuse to wring out all of your money that they possibly can from you.”

“I'm not quite sure where to begin when writing about the myriad issues with University Gateway housing. First-- if you need a sign for a reason to not live here and choose somewhere else, this is it. From the day I moved in in August of 2018, the air conditioning unit above my closet was leaking. My roommate and I retrieved a small glass bucket to catch the water while we filed a work order. Little did we know, the leaking air conditioning would be a problem for the duration of our lease and would impact me and my belongings. From August on, I filed many, many work orders and each time, the Gateway staff would claim that the air conditioning unit was "fixed." As you can guess, the unit was never actually fixed and would continue to leak from different parts of the unit, resulting in a wet carpet and my inability to open my closet as my closet was the one directly below the air conditioning. It was only months later when my father intervened and that my belongings became damaged that the ignorant staff took slight notice of the problem. However, don't begin to think that things became resolved from here. In November, I alerted the staff via email after filing probably over 20 service requests that the vent was still leaking, that there was clearly mold on my belongings, and a soaked floor barring my access to my closet. When I returned from Thanksgiving break, I came back to a mold damaged pair of expensive shoes and an equally moldy laundry bag. Even when I asked them to take Winter break to have professional carpet cleaners and a professional come to clean the vent, they did not take this opportunity to resolve their wrongdoings. Imagine dealing with all of this while trying to do well in school- thanks a lot Gateway. Oh! And when a new piece of my belongings, a jacket, showed clear air conditioning leak related residue on it, the Gateway staff tried to tell me that it was unrelated to the mold on my laundry bag and $300 pair of shoes. Interesting, considering that I had worn it two days prior, put it back in my closet, and went to wear it and found it ruined. In true Gateway fashion, they used the difference in how the mold residue/air conditioning damage looked to justify only compensating me for one damaged item. And by the way, they clearly don't know how to convert Euros and gave me half of the money due for my shoes. Nice. The Gateway staff claimed that, given that they allegedly "fixed the A/C multiple times and cleaned the carpets" and that because "the residue on the shoes does not quite match with the residue on the jacket," they could not compensate me for the jacket... Even when I cited The California Housing Code, indicating their culpability in the matter, they outright ignored my email. In terms of compensation for the various damages incurred while living at Gateway, both in terms of material items damaged and the mold threat to my health, it was more a matter of principle than anything for me. University Gateway could not take the proper responsibility for its negligence. Given that I was stuck living in a crap hole for the rest of the semester, I purchased a clothing rack and emptied the closet of my belongings in order to protect my items from the leaky vent and burrowing mold. Please see attached photos for context and to realize you should run far away from living at University Gateway. I have contacted the Los Angeles Department of Public Health and look forward to seeing justice served. *P.S.* A. Not to mention the constantly going off fire alarms (we're talking 3am, 5am, etc.) B. The fact that my roommate and I never had warm shower water for the entire year we lived at Gateway despite filing (you guessed it) many service requests. C. The Wifi didn't work and we had to buy a $100 Google wifi pod.”

“Basically Value, to me, means getting my money's worth. And for what I am paying I would definitely say it is not a fair value for the price. We should have FAR better wifi/internet connection, it only reliably works half the time even when there is only one device using that wifi at that time. It seems like if there is even just one cloud in the sky, the internet nearly stops. Also, many times in the middle of a basketball game or any show the tv will freeze and just show a No Signal alert for the next few hours just to say "f-you" to the viewers. And lastly, stop with the damn water stoppages or at least do them when people are asleep rather than IN THE MIDDLE OF THE DAY.”

“I had a great experience living at the property because of all friendly staffs and the leasing manager. However, some issues such as false fire alarms, no hot/cold water, too much noise outside courtyard made me feel uncomfortable and dissatisfied with staying here. On top of that, I felt the price is pretty expensive, compared with other properties. But, the amenities like a pool, a gym here are great, and people are super nice!”

“In general, I??™m quite satisfied with the university Gateway. They respond to my requests quickly, offer free food every week, have study rooms with Mac??™s and a printer. However, sometimes they shut down the hot water for a long time, it??™s very inconvenient.”

“Move in was unfortunately disappointing. We arrived to our apt. with a missing door, filthy bathrooms and air vents, and massive stains all over the carpeting that we had to pay to clean ourselves. The staff mid way through changed and were lovely. Nice location.”

“Very friendly place to live and has lots of amenities! A caring and professional staff. Great outdoor space, study rooms, and is well lit at night. A place to meet new friends and feel secure. I would recommend University Gateway to anyone.”

“My first semester, other than my bed not fitting in the room, was fine. But, my second semester was horrific. We had a leak or a very distinct oder in our room which needed serious attention (we all got woken up from it at 2am) and went down to security to see if he could do anything, he did NOTHING. We suffered through the smell. Our bathtub clogged so bad it overflowed our bathroom, and the roof on our floor was not put in for about a month. But the staff who brings in free tacos, wings, and other fun things are the best and they bring the GW community together.”

“Disgusting and very unclean. Dim light in rooms. Ceilings are concrete. Carpet on floors are old and dirty. Was expecting a brighter and cleaner apartment. Very difficult to take shower since there is little ventilation. Most of the water gets stained on the walls.”

“Don't trust the model rooms. While the distance from USC is great, the rooms leave much to be desired and the staff are unhelpful. They also tried charging me $65 more each month than what was stated in my lease until I argued with the account manager, Steven who reluctantly removed the unlawful charge.”

“please avoid this place at all costs. it looks nice when you're touring it, however, there are many downfalls that should serve as deal breakers: 1. the fire alarms go off at least twice a week, often at inconvenient times such as the middle of the night when you have a big exam the next day. they are all false alarms. staff seems to have no motivation to fix this issue. 2. the amenities are ----. wifi barely works in the COMPUTER LAB let alone the rooms. my roommate and i just bought our own router. printer in computer lab always breaks down 3. if you lose the small plastic key to your room, it's $50 to replace. if you lose the plastic swipe card to access the elevators, that's $50 to replace as well. 4. the elevators break down frequently. this is especially great when you're in a rush to class”

“The one good thing about Gateway is how close it is to USC campus. But Gateway is strife with problems: among them are 1) spotty wifi connection, 2) cockroach problems, 3) constant water outages, and 4) constant (false) fire alarms. Fix these problems and Gateway could be a great place to live.”