Tenant Reviews for 1000 W 8TH ST

As a resident of Thea Metropolis apt506, I value the professionalism and friendliness of the concierge team, as they play a crucial role in creating a welcoming and pleasant environment for all residents. but, in recent interactions, I have noticed a decline in the quality of service and the positive energy that the concierge team typically exudes. I believe that maintaining a positive and welcoming atmosphere is essential for the overall satisfaction of residents and guests. I kindly request that you address this matter with your team to ensure that the high standards of customer service and positive vibes are consistently maintained. I appreciate your attention to this matter and trust that you will take the necessary steps to improve the concierge service experience for all residents.

The facilities remain broken and unusable for months or the jacuzzi for 8 months now, or the broken gym bench for 5 months. The eucalyptus gym towels are not even cold and lack the fragrance. It has declined since I moved in in Sept 2024

The building looks great but it’s the leasing staff that makes the experience awful. They’re just incompetent and try to cover it up with rudeness. Not really my cup of tea or the types of interactions i’d want to have at the place I live

I havent had a chance to participate but looking forward to doing so soon. I would love more mixers to meet other residents. Also maybe we could consider some kind of shade over the spa? Its in direct sunlight all the time.

My experience with THEA has been one of the most difficult journey that I experienced so far. While they have strengths and weaknesses, the weaknesses overwhelmed me beyond reasonable doubt that gave me no choice but to find a better place for myself and my partner. This complex looks high-end from the street, but in my experience, once you’re living here the underlying issues become apparent. **Here are some of the positives points of THEA:** - Nice amenities like 24 hour gym, working sauna , and a pool that is worth taking a dip in. They really try to keep the place well maintained which I noticed and appreciated. - Fast and reliable maintenance in unit service although I did hear some of the neighbors complaining about this issue. This has not been the case for me however. - Nice and clean 2020s interior. **Negatives points of THEA:** - Safety. We did not feel safe living here. This was one of the main reason why we felt the need to move. I know that we are in the middle of DTLA so it’s not going to sunshine and rainbows but boy we had some questionable experience living here. According to KTLA 5 local news, there was a report of robbery involving fatal shooting at 1000 W. 8th St. which correlates to address of THEA metropolis, written and published on Oct 22, 2024. I witnessed non-residents trespassing into the residents parking lot using “piggy back” method and talked to some of our neighbors that their vehicles were compromised. Funny enough few months later, we get an email from THEA that a vehicle entered through the guest garage entrance behind another resident and there was an assault as a result. This was the final draw that we need to get out. - Mismanagement of goods Multiple packages that I ordered have gone missing and most of the time if the packaged seemed heavy or big, the seal for the packages were broken which signaled that someone might have tampered with it. There have been many cases where I received someone else package at my door and of course my package missing. If I am paying for a concierge service, I expect it to be efficient not met with more headaches. - Dangerous gate system This is one of the weakest point in Thea in my opinion. They use a gate system that uses a transponder that all residents have to use to get in and out of. Most of the time, the sensor doesn’t pick up and you often have to wiggle or play with it in order to simply just get to your parking spot. This often causes traffic to get inside the house. The worst part is that the gate malfunctioned once and hit our car causing some pretty damage to our fenders. I will attach pictures for clarification. We let management know and as I expected they were quick to dismiss and never get back to us even though we followed up constantly for months, endlessly blaming their the higher ups. This was another blow to us where it solidified our decision to move out. - Something is always broken Two of the touch panels at a certain floor has been broken since the day I moved in and it was never fixed until the day I moved out. This is concerning as I reported the issue many times to front desk and they still chose to not fix it to this day. - Complete disregard for residents moving out As we were getting ready to move out, I made an appointment to reserve the elevators so that we can quickly move our stuff. Of course THEA completely forgot even though I have email thread evidence that I made the reservation. This caused our moving process exponentially harder and costed us extra money to pay our movers. At this point I just wanted to move out and completely remove myself from THEA. And finally... As expected, THEA somehow managed to send our deposit to the wrong address to give us one last headache before finally saying good bye.

Moving into this apartment has been a very challenging experience. Shortly after I moved in, my car was vandalized while parked in the space assigned to me. To make matters worse, the building was unable to provide any surveillance footage for my spot, which left me feeling that the parking area is not secure. At the same time, the parking situation itself has been very inconvenient. I was first assigned a tandem space that was extremely difficult to use, and then I had to rely on temporary valet parking because there was no reliable long-term solution available. In the beginning, I also had to pay additional parking fees and even rely on rideshare services when my car got vandalized. On top of the financial costs, these issues have caused me a great deal of stress and frustration. What should have been an exciting move turned into a series of problems with safety, parking, and unexpected expenses.

I’ve lived at the Metropolis for almost a year now. When I first moved in, I was super excited—I always said that if I stayed downtown, this would be my next home. The community itself is beautiful, with state-of-the-art amenities that truly feel top-notch. It makes me proud to live here. Early on, I noticed a decline in cleanliness, but to management’s credit, that has since improved. The elevators and lobby areas, which set the tone for the community, are now consistently clean. The front desk staff are pleasant and helpful, and the concierge and community managers are always kind and professional. The leasing team, however, can sometimes feel less approachable. The biggest challenges for me haven’t come from management, but rather from neighbors. Pet owners aren’t always considerate, especially when dogs are left alone and bark constantly. Quiet hours aren’t always respected, and depending on who lives above you, the noise from stomping, running, or slamming doors can feel like it’s happening in your own apartment. The building’s infrastructure unfortunately makes this worse, as sound carries easily between floors. Another ongoing frustration is the trash rooms. Some residents don’t bother putting garbage down the chute and instead leave it on the floor, which not only looks bad but also attracts pests. Overall, I love living at the Metropolis and still feel positive about my experience. The community itself is beautiful, the amenities are unmatched, and many of the staff are a pleasure to interact with. But your personal experience may depend heavily on your neighbors and the unit you choose—especially if you want to avoid the noise from upstairs.

Horrible -- building is mismanaged and not cared for -- no accountability or attempt to resolve issues -- they simply don't care. this place isn't kept clean, repairs are band-aids and they violate their owns rules and refused to own up to their failures

I moved here on 6/30/2023. My agent is nice and helped me a lot. The view is really good in my unit, but I think the floor plan lacks some cabinet to storage things. I did not find many available place for me to store my stuff, especially in the bathroom.

A solid building with great amenities in a location's amazing. Units are well laid out and well-specced. The views from the higher floors are to die for. The communal spaces are fantastic and kept up well.