All 7 tenant reviews.

“Pros: * The staff is very friendly and kind. * The apartments are generally large and well-built. * The location is really great in terms of subway access. * Packages are always safely delivered and stored. Cons: * The AC isn't turned on until June so it is hot in April and May in the apartment. *14th street can get pretty loud at all times of the day and night. Advice to landlord: Turn on the AC earlier.”

“Pros: Great location for subway, bus, Path Train, as well as centrally located between Chelsea and Greenwich Village, as well as Union Square and the meatpacking district. The staff are very nice, very willing to help, and generally do a good job! Cons: Cleanliness and upkeep of common areas has slipped dramatically in the last number years. It’s misrepresentation to call The Courtney House a “luxury” rental building because, other than a 24/7 staffed front desk that accepts packages on behalf of residents and screens guests, there are no “luxury” amenities whatsoever. •No gym, no storage, only two elevators and no service elevator (which can be a major hassle when someone moves in or out or when one of the 60+ year old elevators is out of service. •There is no outdoor space (not even access to the small center courtyard, which is very nicely landscaped and open to the sky; for no understandable reason it is locked 24/7. •No roof deck amenities; in fact there is no access at all to the roof. •HVAC: it’s a single operation very old system. So the building delivers either heat OR A/C, but not both. The tenants have no control over when the A/C gets turned on for the warm/hot seasons. During warm or hot days in Spring, it can get extremely hot in the apartments until management decides to switch the HVAC system from heat to A/C. (The apts run warm all year round, so during a warm/hot spring there are many intolerable days without A/C. Keeping the windows open sometimes helps if there’s a good breeze, BUT it’s noisy and there’s a lot of dust/city dirt that comes into the apts. • Very old pipes that, at times, surely delivers water much less than free of heavy metals/rust. • Old and very dirty air vents in the bathrooms and kitchen, so not enough air circulates and what does circulate is not the cleanest air for sure. • Maintenance and repairs are too often done as quickly and cheaply as possible, rather than doing good quality work. The finished work is never inspected by the on-site super or any other supervisory staff. Often maintenance work has to be repeated because short cuts are too often taken. •On-site Management is not responsive enough; the on site super makes himself intentionally difficult to reach,,,he holds up behind his closed/locked door and definitely prefers to have as little contact with residents as possible. The staff, who are rather good and friendly,,,have very few nice things to say about him and management in general. •The super prevents the staff from helping residents with simple, basic things like carrying heavy packages, delivering anything to the apts, even if a resident can’t go down for packages. The super even prevents the staff from doing small favors for residents that would be done in a true “luxury” building. •Delivered packages pile up all around the one and only small entrance/lobby. Rather than using an empty room behind the desk area for packages, and any other things that shouldn’t be seen or piled up in the lobby…that room stayed empty for years and years. Only recently has that room been advertised to rent by 3rd parties (for retail stores or retail services). •The common hallways on every floor are in need of refurbishing. The carpeting is disgustingly dirty, the baseboard and crown moldings are not cleaned regularly and therefore are dirty; the wall paper is very dingy; there are some cable company wires exposed along the crown moldings in some hallways. The marble thresholds and outside of entry doors to the apts are very dirty. •The dirtiness and dinginess of the hallways is embarrassing when guests come over and notice! •The lack of responsiveness and unavailability of the ON SITE SUPER extends beyond residents to staff, who are not supervised or monitored well at all. That’s one reason why the building has slowly but surely become much less well maintained. •Management’s claim there are overhead sprinklers is curious. Not in the apts and not in the hallways. Perhaps the lobby or basement levels have sprinklers. But that’s a far cry from a building-wide sprinkler system in case of fire.”

“Pros: Decent location, 15th street side was better than the building on 14th Cons: General issues with 14th street, people loitering around back door, lack of polish of people who work for the building, management had take it or leave it mentality Advice to landlord: Offer bike storage, paint hallways and upgrade heating/AC system”