Tenant Reviews for 63 WALL STREET

Worst place ever. BE CAREFUL AS THEY WILL EAT UP YOUR DEPOSIT. I lived there for 1 year - previous Realty Partners sold the entire property to the current management office during my stay - thats when the changes began. 1. they renovated the common area and started charging things that were supposed to be free (gym, lounge, etc) 2. they increased the rent by 25% upon the renewal - unacceptable rate at all. 3. after we moved out, the leasing office claimed that they couldn't find our deposit record and asked us to prove that they themselves have cashed out the deposit. They have lost the deposit while transition from the previous management office but they don't admit its their fault - instead, they will ask you to prove that you have not only submitted the deposit, but also prove they have cashed out the deposit - which only exposed to us a disorganized and unprofessional management office.

Terrible management, terrible security, terrible doormen (except Thomas who no longer works there, and Carmen who is always alert and welcoming to guests). Jae (doorman) went from an 8 to a solid 0. He sits at the front desk staring at his phone during his entire shift. I'm so happy to be out of that building, I've heard from my friends who are stuck there that it's gotten worse. Particularly Jae who should be fired. Big egos are strong on Wall Street and unfortunately leads to bad energy. Major improvement needed.

This is an awesome building in a great area but since Pinnacle has taken over management responsibility, it's quickly declined. Pinnacle is remodeling and redesigning the entire building, which is great, but they tend to focus on this more than actual residential needs. Air conditioning units break down for weeks at a time, with no response from management. Elevators also break down daily. It can take up to 25 minutes to wait for a functioning elevator to arrive. The doormen no longer know the residents, nor do they monitor who enters. The entire lobby is covered with packages and parcels EVERYWHERE. my biggest issue is management's inability to communicate with its residents. They once turned the AC off for repairs for the entire building for a week and a half in the summer and failed to let residents know. When residents complained, they simply said "our hands are tied." It's a shame, this is a great building in an awesome area led by horrific management.

Recommend not moving into this building. Neighborhood is great, but there are many similar apartments at comparable prices that have competent management. There was a very noticeable deterioration of living quality when Pinnacle living took over. I learned the hard way they have a reputation of taking over, bulldozing (mediocre) renovations at the expense of current residents who live through (sometimes years) of construction in order to inflate rent beyond the value of renovations then they take off. Maintenance staff and doormen / doorwomen are some of the best I've experienced in the 4 buildings I've lived in in FiDi (and were in place before Pinnacle took over)

The air has been out for 3 days. No communication from the management to let residents know when it would be back. Maybe the mangement staff is gone home in their air conditioned apt? Pinnacle living is an awful company. Don't care about their tenants. Raise the rent and take away the amentiries is the gym and rooftop u less you pay. It is sad what this building has become since pinnacle took over.

It has been hell living here this past year. Before Pinacle Living took over, everything was great. But ever since it became this new management company, it is just horrible. The previous company was quite responsive, any issues you had they would do their best to solve it. With this company, it seems like they are just blatantly ignoring you. You can write an email to both Janice and Alice and you will never get a reply. Literally no reply ever, but somehow they have to time to send you a bunch of notices that they are going to shut off the water or paint the gym, or randomly enter your apartment because they have to measure something. It has also been completely terrible to live in with the new renovations. All you can hear is banging. They shut off the water every week for their construction process, and half the time the water is brown. The hallways are absolutely disgusting, if you don't believe me, just come up and take a look. Go to any floor, its not like the doormen are ever going to stop you, they don't even know anyone in the building, and even if they did they're on their phones the whole time anyway, so why bother pay to have anyone there. The amenities have always been free, but under the new management, they charge a fee the gym and even the roof deck.

I’ve been living here for 6 months now and I absolutely hate it. They will lie to you and say you get a gym, a speakeasy, free laundry credit and a terrace. In fact you have to pay extra for each one of them tacking on a extra $100 to your rent. Their front desk folks just accept packages and provide 0 security. Anyone can walk into this building without getting stopped. Maintanence hasn’t fixed my broken window balances since I moved in 6 months ago because it would be too much work for them. This means I lived through the winter with a half open window. Do not waste your hard earned money on this poorly managed place.

The only thing that is luxury about 63 Wall Street is the high cost of rent. The building has been under construction for almost a year, which means I have been AWOKEN BY CONSTRUCTION noise nearly every WEEKDAY AT 6 AM and on some Saturdays. I mean drilling that reverbates through the floors and walls and cannot be solved with ear plugs. Management has done nothing to limit this disruption. In addition, there are NO AMENITIES - no gym or mezzanine. The hallways and common areas are dirty, dusty, and intermittently smell like paint or chemical sealant. The dust and odor enters my apartment. Residents with dust allergies have reported suffering and I have developed sinus problems for the first time in my life. Because they renovate each unit as tenants move out, this will be an ongoing problem.

I am a current resident of 63 Wall Street and have lived here under 3 different management companies. The current management company is PINNACLE CITY LIVING. I am very upset with the way they are treating current residents. They decided to update all 3 common areas in January. At first I thought it was great! They did at least set up a contract with a gym nearby so we would have access to a gym while ours was under construction. It is now July and have not gotten any updates on when the gym in the building will be finished. I have gotten every answer from August to a year from now! They finished the roof deck in time for July 4th but then we got an email that if we wanted to use it we would be charged $15 a month! They are putting in a "speakeasy" bar in the common area which to me is pointless with all of the amazing bars and restaurants in the neighborhood. The laundry room in the sister building, 67 Wall Street, is also under construction so both buildings have been using the same Laundry room for months making it almost impossible to do laundry on the weekends. To top it all off, they are not going to renew leases in order to renovate all apartments. They will however allow current tents to move into a newly renovated apartment at "market value".

I agree with the previous reviewer's comments. I am a resident of 63 Wall Street, and it is awful to live here and to be under this management -- PINNACLE CITY LIVING. Management includes Gabriella Shaer Rothenberg and Bill Peterman. Crest Lofts is undergoing major renovations. Since January, they have been doing noisy construction within the building, including on the weekends. We get no information at all. There are constant water shutdowns. The gym was closed in January, and we were told it would reopen in the beginning of the summer. It is still not open. The outdoor deck is closed. The recreational room is closed. Recently, on of the elevators was down for weeks, causing residents to wait in a line for a long time to get to their apartment. In our sister building, 67 Wall Street, their laundry room was shut down, so they have to bring all their clothes here to get washed. I understand at the end of your lease, they will kick you out to do renovations and not let you renew. I would advise anyone who is interested in living in FiDi NOT to live here. We are paying a huge premium to live in a luxury building, but it is not comfortable to live here at all. Please do not be deceived by the fancy leasing office, pictures, or model apartments. It is clear they do not care for their residents.