Showing 11–18 of 18 reviews · Page 2
Anonymous
4 years ago
Pros: Very modern building. Great design, interior and exterior. Management is responsive, professional and the staff feels more like family. Amazing views, incredible amenities. Price is reasonable and management is not super strict with rules enforcement. The units are very well appointed. Any maintenance that is needed is done same day. GARAGE IN THE BUILDING WITH PRIVATE ELEVATOR ACCESS. True luxury. Cons: It’s Midtown West/hells kitchen. We are very close to Times Square. Not my favorite neighborhood in Manhattan. Advice to landlord: The door staff could be a bit more focused on the outside of the building. Help people who come out of cars with packages, keep an eye on the sidewalk and surroundings. Give a general sense of safety.
Anonymous
4 years ago
Pros: The apartments look nice and amenities are top notch (though overpriced). Climate control in units is perfect. Cons: I’ve lived in ARO for over two years. They lure you in with fancy amenities (with obscene prices) and nice looking apartments but the reality of living there is another matter. The construction materials used look fancy but do not hold up. Nearly every apartment gets warped floors, to the point where they’re already having to replace them in some units. In the nearly 3 years I’ve lived there the windows have been cleaned ONCE. There’s always an excuse why they can’t yet clean them again but the reality is they are disgusting now which kinda ruins the point of having a view. There’s sometimes a door person, but the schedule seems random and good luck getting the desk staff to take the very minor effort to push the button to open the door. The package room goes on random hour long breaks and has limited hours anyway, and good luck getting the front desk staff to help you out when off hours no matter how urgent your delivery was. Maria, the person you’ll need to deal with for any communications about leasing, prides herself on being as unresponsive and difficult as possible. It can take WEEKS with multiple follow ups to get an answer. They had a fatal design flaw in the building so noisy facade work has been going on for months and every day cigarettes and metal shavings rained down onto our balcony. Elevators are frequently out of service (there were weeks when we had only 2 with 10 minute waits). I lived in a much less nice building before ARO but the staff made the experience living there a delight. The staff at ARO mostly don’t care. Advice to landlord: Shore up your management. Replace Maria.
Anonymous
4 years ago
Pros: Brand new building with a beautiful view on Manhattan, lots of space and storage, many facilities Cons: Can’t find cons, I’m just not in love with Midtown
Anonymous
4 years ago
Pros: Clean. Responsive. Great amenities Cons: Very expensive. Not for long term
Anonymous
4 years ago
Pros: Luxury building with incredible reviews Cons: Neighbors play the piano a lot but this place is great otherwise
Anonymous
4 years ago
Pros: New development, clean building, no pests, great lobby/front desk and maintenance staff Cons: The management company is absolutely terrible, they don’t care about their tenants and it takes quite a long time for them to respond to email.
Anonymous
5 years ago
Pros: New building, great amenity, nice neighbors Cons: Some staff is rude because they gossip and is not very responsive Takes forever to get hot water on high floor Very noisy when the building is under construction The elevators are always in trouble, drives tenants crazy Expensive rent Advice to landlord: The service standard should do up to the rent people are paying Stop gossiping ( someone working on the front desk and always being fake friendly)
Anonymous
5 years ago
Pros: Brand new, good staff, large amenities Cons: Neighborhood has gone downhill since pandemic. Advice to landlord: A on-site community manager would be helpful.