Tenant Reviews for 101 WEST END AVENUE

Avoid this hell hole at all cost. New owners forcing everyone out by outrageous rent increases so they can renovate all apts. With not concern for the existing tenants they are literally tearing the building apart around you . Noise and dust levels make it unliveable. This will continue for three years. Management attitude is f-you if you dont like it. Average wait for the elevators is 15-30 minutes as the workmen illegally hog the elevators with their heavy equipment-this is against the law-as are their forced evictions. Do yourself a giant favor and STAY WAY!!!!!!!

Not impressed. Overall 2/5 rating. Pros: We love the unit and layout. It's quiet with a lot of morning sunlight. There's a corner floor to ceiling window in the living room, which is great. The gym is nice - nothing spectacular, but definitely better than others we've seen. Timely responses to maintenance requests. The maintenance staff and door/front desk employees are really nice, too (although we had one bad experience with a maintenance employee, it's normally really good). Cons: No meaningful amenities. The gym is nice, but aside from that, there is only one laundry room for the entire tower (located on the 4th floor) and a couple of small lounge areas. Typically there's a guy in the nicer lounger blaring the TV on a daily basis, so it's really not functional for anyone else during the afternoon most days. We've been looking at other buildings now that our lease is about to expire and have found some amazing options nearby for the same or cheaper rate for literally a 10x-20x increase in value. 21 West End was willing to offer 3.5 months free with half price amenities the first year. The place is phenomenal - it's essentially at the same level as a 5-star hotel. We definitely recommend looking there before considering 101 West End if you want this neighborhood. Personally, we chose River Place at 42nd between 11th and 12th as our next home. It's rent stabilized, so the increases in rent year over year are very limited and the rent rates are extremely good compared to buildings which aren't rent stabilized. The leasing agent has also been incredibly helpful, patient, and kind. She replies within 12-24 hours to every email - most of the time within minutes, even after hours. To me, it says a lot about a place when the employees are happy, friendly, and willing to help regardless of "working hours". The amenities are also incredible (and reasonably priced at $115 for the two of us per month) and all the units are newly renovated. There are two rooftop terraces, an amazing gym with free workout classes (yoga, spin, etc), an indoor lap pool, sauna, fully equipped locker rooms, beautiful lounge area with chef's kitchen, pet friendly, rooftop tennis court, outdoor putting green, pool table, full-sized basketball court, free shuttle service during busy hours in the morning and evening to and from Times Square and even the East side (Lex Ave), as well as several shops and corner stores, restaurants, etc nearby. We also happened to visit at just the right time when a PH unit on the 41st floor was coming available for nearly the same rate as our 8th floor unit at 101 West End would renew for. Our current unit overlooks West End Ave and has quite a bit of street noise throughout the day and night - to the extent that I have to wear ear plugs to be able to sleep. The PH unit at River Place is also going to be newly renovated before we move in with brand new appliances, new kitchen appliances, cabinets, etc, as well as a newly renovated bathroom with beautiful fixtures and marble floor. The unit has a unique layout with high ceilings, beautiful city and water views and eastern exposure. In our current unit at 101 West End Ave, the windows don't even open and shut properly and every time we request something be done about it by the leasing office, we're ignored. Management also clearly doesn't care about tenants or turnover. Our renewal would have increased our rent from $3415 to $3585 (+$85/month for the gym per unit) and when we reached out to ask about lowering the increase, were ignored for two weeks. When they finally returned our call, the agent gave us a lot of sass and attitude like we were lucky to be living here. Overall I wouldn't recommend this place. There are so many better, newer options nearby that are much better values to consider.

Horrible apartment. Rent at your own peril. Apartment constantly smells like smoke, with the the leasing office doing nothing to enforce. Most appliances will be broken and remain un-fixed, even if you put in complaints. Leasing office is as inflexible/unreasonable as they come, so can expect them to give you unfair terms to what they are listing on their own website. Apartment used to be a Stonehenge, but ever since they changed management, they try to squeeze every last penny out of their residents, while putting in the bare minimum on upkeep / staff.

Horrible place. Leasing person lied to us, only after putting our deposit down we found out that a non refundable pet fee is $750 instead of $250. Apartments are very poorly maintained and made of cheap materials. Appliances are cheap too, especially washer and drier. Windows are horrible, they let all street noise in and in the winter we had icicles forming on the inside. Our apartment was infested with firebrats, but all they did was to keep spraying poison inside, which did not work at all. The building frequently smells and common areas are dirty. Staff are mostly rude and unprofessional. They will hold the door for you unless they are busy talking to their friends and actually blocking the door. Shuttle bus is frequently late but doormen won't tell you, they will let people wait up to half an hour well knowing there are delays. Good luck getting packages in afternoon rush hours. The package guy is very arrogant, he will barely acknowledge you and he takes really good time to get your stuff, as a result long lines are forming each afternoon as people arrive from work. And if you have a rush delivery, that's too bad - you won't get it until many hours later because they need to be "sorted" first. The location is not ideal, right behind projects that you need to walk trough to get to subway. I never felt safe there and shooting incidents did not help. Go elsewhere, I now live ten times better and pay less in rent.