Showing 21–28 of 28 reviews · Page 3
Anonymous
4 years ago
Pros: New building, coffee shop, laundry in units Cons: Hours of amenities, lack of communication from leasing agents and management. No one knows what your payment is supposed to be. Grocery store, Pool and hot tubs advertised not opened. Advice to landlord: Get better amenity management and communicate with leasing agents on expectations.
Anonymous
4 years ago
Pros: A huge building like this was nice in that there so many potential amenities to use while you’re living there. Also, all of the building staff that I interacted with were very nice. The package room has refrigerators so you can get groceries delivered and not worry about it. Cons: Many of the amenities are not well maintained. The main gym is kept up, but the roof and all of the seating areas up there never felt cleaned up. Also, the courtyard in between the buildings was never finished for the 2+ years that I lived there. It was super noisy hearing people partying on either roof at all hours. Advice to landlord: Maintain the amenities that you have, charge a more reasonable rate for the size of the apartments that you are renting. Pay more attention to your building staff and make them feel appreciated.
Anonymous
4 years ago
Pros: The building is fully and efficiently staffed, with quick responses to maintenance requests. There were multiple vacancies near my apartment throughout my tenancy, so noise levels were low. Cons: Attempts to negotiate rent at resign were ignored - most other messages were answered promptly.
Anonymous
4 years ago
Pros: Amenities like the gym and rooftop are convenient. Neighbors are generally nice and friendly, a lot of entrepreneurial spirits. Cons: Management will lie about anything and try to upcharge you on everything. Pool will never open along with any other unfinished amenity. They also don’t really care if you report anything and don’t enforce any of their policies, which allow a lot of non residents to take over the rooftops. Advice to landlord: Actually enforce your policies and fine tenants. Don’t just threaten to fine some tenants and let others slide. Why bother having cameras everywhere if you aren’t going to do that?
Anonymous
4 years ago
Pros: Nice amenities, bowling alley, great rooftop, lounges, grills, theatre rooms. Cons: Management didn’t acknowledge complaints, slow to respond. Advice to landlord: Be more responsive and negotiate rental agreements better and then maybe you’ll retain people longer.
Anonymous
5 years ago
Pros: The architecture is great, and the over all appearance “seems” cool. Cons: Management. HORRIBLE service. I’ve lived here for two years! The park was never finished its a construction site, pool has not opened in TWO years! Amenities are often broken double booked, you can not have outside guests. They charge you for everything in the pandemic including having guests on the rooftop. Advice to landlord: Stronger communication with tenants. Stop stealing money from security deposits. Get rid of building management, TRUST staff that has been working for the building for a long time.
Anonymous
5 years ago
Pros: It’s modern, cleanish, and has lots of amenities. Cons: First things first! The pool is a lie and just there to get people to move in. It will never open! The building sends emails and your broker will tell you the pool is opening within a month or 2. It’s a flat out lie! Living here over 14 months and neighbors who were moving out after a 14 month lease said they were told the same thing. So for over 2 years they’ve been telling people the same thing. Dog feces everywhere! It’s a pet friendly building that has horrible tenants that don’t clean up after the dogs on the roof or in common spaces even on the no pets allowed roof. The grills are only for spring and summer months… oh yeah and the fireplaces that the staff refuses to actually put on. All construction on the building and courtyard have stopped so in what could be a beautiful outdoor space, is just lumps of not planted trees and huge holes in the ground taped off by warning tape and signs not to enter. So yeah open your door and look at that every day in a “luxury” building. The trash is always overflowing on the roof because they only keep staff on in the mornings that take it away. They close the roof every time it snows so you can never get the view of snow covered NY. Oh and roof is only open certain hours any time of the year do you can never go look at any of the lunar or celestial events happening late nights or early mornings. The “lounge” is for rental only for parties and during a pandemic a huge space where people could spread out near fireplaces in the winter is completely desolate and a waist of space. They rented the community rooftop out to parties during the pandemic with over 100 people up there with a DJ. They have ashtrays everywhere on the roof and courtyard spaces and will come up from the front desk to tell you you cant smoke on the roof next to an ashtray but they wont say anything to the guy with a hookah on the other side of the roof or say anything to the owner of the pet who just took a crap on the grassy area that is supposed to have no pets with kids running around playing up there. All classes to use brewery stopped. Advice to landlord: Actually manage the property and your staff. If you are going to enforce some rules enforce them all. Maybe get involved in the building instead of just collecting a check if you are going to call it a luxury building and charge what you do.
Anonymous
5 years ago
Pros: I like the price for all the amenities granted, proximity to nightlife and 3 different train lines (M,JZ,L) and how clean the building is. Most people who live here are working professionals like me so there are parties and noises but you can only hear when they’re walking through hallways so it’s not a big deal. The super is so responsive and amazing and all my little repairs have been taken care of right away. Cons: The only problems are with the staff but the architect designed this building so well! Oh actually the only other problem is the lack of cell service in the gym I guess due to the industrial style concrete parts of the building. The front desk and smart management personnel though are not amazing. One staff member from smart management Charles barely can write emails and is a poor communicator. Advice to landlord: Improve your communication and staff! Small things like that the Nick Chavez sent out that email about a new amenity (Avo food delivery) before contacting his team so the rollout was not well coordinated. Small things like that happen frequently here