Tenant Rights

How NYC Closed Tens of Thousands of ‘No Heat’ Complaints Without Conducting an Inspection

City Limitsby Patrick SpausterApril 1, 2026

Record numbers of New Yorkers called 311 to report heat and hot water outages during this winter’s cold snap. But a quirk of the city housing agency’s response procedure meant that buildings with multiple complaints saw thousands of them closed without direct follow up. The Mamdani administration th

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