All 25 tenant reviews.

“The Dominion Post Oak is an amazing place to live. It’s close to the office is close to the bank is close to finding upscale dining along with couture shopping. This is the place to live if you want to have a certain status quo in life.”

“The management here is unreliable, unpredictable and unhinged! The maintenance here are the same as well ! The leasing lady’s are all in on scamming the residents and the place is really old with leaks and cracks in the ceiling and walls , i haven’t even lived here long and I’m ready to move when my lease is up !”

“I moved in on 4/8/2023. On 4/15/2023, I discovered 2 German roaches with eggs. I took a picture and forwarded it to management. I was livid, knowing that my belongings had been sitting in this roach infested apartment for a week. I notified my leasing agent via email that I would be searching for another apartment at a roach free community immediately. I moved out on 4/20/2023 and now I'm waiting for a full refund from Dominion Post Oak.”

“Overall our experience has been average. We expected that living here would be above par but it has been average. For the amount of money we pay, we expected a lot more especially living in the penthouse and paying the amount of rent we pay.”

“I AM SATISFIED WITH DOMINION, IT'S CLINLENESS , QUICK RESPONSES TO CONCERNS AND MANAGEMENT'S ACCESSIBILITY. ( I would like to report the need of a REFRIGERATOR update for my appointment it is greatly needed and would be appreciated. Respectfully submitted a satisfied resident .”

“I contracted covid and immediately applied for Harris County Rental Assistance. Even though I gave my leasing agent all of the information Dominion Post Oak Proceeded with the eviction process.. Something they were not supposed to do because they agreed to the terms. I had to Appeal the eviction and was ultimately awarded rent through the program past and two months forward. This cause immense stress on my throughout the process. I was not treated with dignity or respect and was bullied to pay...If this company is enrolled in a program and Agrees to the terms the leasing agents and managers should be educated on the program.”

“Nice so far. I love the location, the views from my apartment and more. Everyone is extremely nice, from 24 concierge, security, and staff. I have already recommended this property to several friends that will be looking to move in February of 2023.”

“Please read my 6-page summary of a serious failure with Dominion management & maintenance. It is truly reprehensible. DOMINION POST OAK APARTMENTS - HOUSTON, TX Summary of Failing Air Conditioning Unit October 16, 2022 Oct. 16, 2022 Michelle, Rebecca, Monalisa, Thank you for finally repairing my neighbor’s broken, noisy air conditioner on Monday Oct. 10. Since the repair I have been able to sleep the whole night and began repairing the damage to my home and work life. The repair was after 17 days of pleading and begging you to fix the A/C. I dealt with serious sleep deprivation effects and I was a physical and emotional wreck for 17 days. My job and home life were impacted, and even had an emotional breakdown in front of your maintenance staff after 2 days of no sleep. I still get very upset when I think of how your ineptitude and unresponsiveness to a real and important maintenance issue caused me so much grief. We are not sure if we can continue to live at Dominion Post Oak and are looking at other options. Tim Smith Att: Summary of A/C issue and time line From: Tim Smith tom < > To: Rebecca Bond < >; Michelle Pawelek < > Sent: Friday, 7 October 2022 at 12:50:41 pm GMT-5 Subject: Re: Leadership Card Contact Request Thank you Michelle. This life-altering issue continues on and on. May I correct your wording. The a/c unit does not 'seem' to be an issue. It causes me serious sleep deprivation and impacts my work, relationships and now my health. There is nothing in my life right now that is more important than to get this fixed. All is hear are excuses and no action. I am so upset now after seeing your note, that I am filing a claim with the Houston BBB this afternoon. I will also pen letters to your executives. Shortly I will engage 3rd parties to help me. I am at work now trying to resolve this issue. You can see how important this is and how it drives my days. Tim Smith Tuesday, 4 October 2022 at 10:37:14 am GMT-5, Michelle Pawelek < > wrote: Hello Mr. Smith, Thank you for reaching out and I’m sorry the air conditioning unit seems to be such an issue. I am including the Regional Property Manager, Rebecca Bond, on this email. She supervises the community and will be best suited to assist you. Michelle Pawelek, CPM®, CAPS | Managing Director of Real Estate, Operations O From: < > Sent: Tuesday, October 4, 2022 10:29 AM To: Michelle Pawelek < > Subject: Leadership Card Contact Request Dear Michelle, I found your name while searching for Greystar's Leadership. I have a serious issue at Dominion Post Oak. It has been dramatically affecting my home life, but even worse - my work and job. I will contact you later today to discuss remedies. Since I cannot upload a document, parts are copied below. ---- Deleted, same summary as noted in 6 pages below. ---- Houston BBB, Case Number: c9f1298c-4670-11ed-b489-0e63a05a1194 – Oct. 7, 2022 For over two weeks I have been desperately trying to get Dominion Post Oak Apts and Greystar Property Management to repair a neighbor’s noisy, failing air conditioner that also vibrates our bedroom wall. I am subjected to sleep deprivation effects since the noise and vibration wakes me up every 40 minutes thru the night. I missed work and do not function well once I get there. My supervisor noticed my sluggish state and he ‘does not like it’. Job is at risk. In addition, there is increased friction with my family since my mood is very transient and chaotic over this past two weeks. The apartment management makes continuous excuses for the noise including stating over and over that it is from the building next to us. However, I spoke with them and their a/c does not run from 7PM to 6AM. Apparently, they did not properly investigate the noise since it would involve disturbing other renters. If they investigated properly with due diligence, they would have located the failing a/c. In Dec 2021, my a/c was repaired after it failed and made a lot of noise. I contacted the Houston Directors but the issue is yet to be resolved. I am out of ideas and desperate to have a normal sleep. I am hoping the BBB can exert some influence. A record of Service Requests, emails and phone calls (6pgs) is attached, and a sample of 2 Service Requests which were not adequately addressed. DOMINION POST OAK A/C FAILURES & 1806 RESIDENT NOTICES: To Rebecca Bond email & delivered in person to office – Oct. 6, 2022: This letter provides an update and summary to the malfunctioning, noisy condensing units near my apartment, No 1806 starting on September 25 to today. Dominion Post Oak Apartments seems to refuse to repair a neighbor’s noisy, failing air conditioner. It actually vibrates my bedroom wall. Impossible to sleep well for 14 days and counting. Blames buildings next to us, but that is incorrect since their A/Cs do not operate after 7pm. Many excuses, but in the meantime, I suffer every day at work and at home with relationships. I. Current Unit 1806 Air Conditioning Observations: • Background: Registered Professional Mechanical Engineer (PE) in Texas for 22 years. Expert in rotating equipment and HVAC systems. • Building and infrastructure is old and aging. The air conditioners are run hard and continuously during the hot summer. Understandably, the condensing units outside mounted in the walls will fail - fans, bearings, lubrication and compressors. These issues cause noise, vibration and eventually failures. • Four (4) times in the past, service requests were made for noisy, vibrating condenser units and were repaired successfully. My unit had noise and vibration in Dec 2021 and was successfully repaired. • On Sept 22, 2022, the noise and vibration from a neighboring condensing unit began. Several Service Requests were generated. Includes emails and phone calls. Refer to summary below. • Vibration only occurs when apartment 1906’s or 1706’s AC is on and only in the West side of the bedroom wall, same area where the unit is attached. The wall section east of the window does not vibrate. A/Cs are located above and below that area also. • My A/C unit does not make much nose and does not vibrate the West side of the bedroom wall. • Noise and vibration of bedroom wall requires use of ear plugs, sleeping pills and running my a/c continuously at night to provide low-level consistent noise to help drown out the noisy a/c. • Impacts: o Very poor sleep for 14 days, o Late for work several times since unable to function or missed alarm due to ear plugs. Super o Noticeable friction with wife and relationship. o Due to exhaustion picked up cold and flu illness on Oct 5. • Limited to no response by Dominion Post Oak staff. No successful actions taken. II. Parkway Towers Air Conditioning System Noise: • Your continuing insistence that the noise is from the office building’s air handling system next to us is quite incorrect and misleading. • I stated several times that I noticed that the air handling units at Parkway Towers did not run late in the evening and early mornings. • I cannot even hear Parkway Tower’s air conditioners from the 18th floor. • Yesterday I spoke with property manager, Hunter Drackett ). I informed them that Dominion Post Oak believes they were responsible for noise and vibrating my wall on the 18th Floor of Dominion. “No way” was his immediate response since their cooling system only runs from 6am to 7pm. He also stated that he has never received complaints from Dominion. This contradicts your statements that you have made complaints with them. • I spoke with Property One’s Chief Engineer, Nathan Roane. His response was “impossible”. III. A/C Manufacturer: • The AC units are from Johnstone Supply of Houston, . • I spoke with technician who stated for vibrations, the fan motor or fan itself is damaged. Bearings wear out ot the fan becomes unbalanced and needs to be replaced. • The cost of a new motor is around $175. IV. Current Actions Oct 6: • Prepare summary of issue, send to Monalisa. • Plan to meet with Houston Regional Director on Bering Steet. • If no progress with Director, will submit claim to Houston BBB. V. Remedies: • Dominion to locate & repair the noisy, unbalanced A/C unit by Tuesday Oct. 11, 2022. • Tim Smith hires council to help resolve issue and recover lost wages, rent payments during issue, etc. Tim Response to Dominion - 4Oct22 Monalisa, No profanity. Only visible extreme emotional distress from sleep deprivation for 2 days. A very, very bad day for me. Did not deny the offer to place insulation in my wall. Why would I do that???? In fact, I waited for him until 12:30 PM on a work day. The noise is absolutely not coming from across the street. They do not even run most of the night. I look. There is no way the A/C from across the street can vibrate only the left side of my bedroom wall while the right side of the window wall does not vibrate! The wall with the noisy A/C attached to it vibrates. This is quite clear and obvious. In addition, the noise is exactly the same noise that was coming from my A/C which you fixed a year ago. To share with you the impact on my life: I worry every single day whether I will get a good sleep or be woken up every 20 minutes by the noisy air conditioner. But today is a great day since I finally had a good sleep last night only by doing these things: 1. A/C fan on continuously to make a consistent noise. 2. Took a sleeping pill. 3. Put ear plugs in. 4. Late to work since I did not hear the alarm. I beg you and your staff to fix the poorly operating air conditioner somewhere above or below me. Tim Smith (By the way, I sent two notes and a phone message to your Bering headquarters (Michelle Pawelek) I am desperate and will continue to try to get the A/C fixed. Dominion Response 4Oct22 Tim- After speaking with Salvador, I was informed he has assist you since last week with this matter. Most of the noise you are hearing is across the street from the A/C units in the parking garage. Which you were informed of several times. In addition, he offered to put installation in your apartment to assist with the outside noise, but you denied. I was also informed about the matter outside of the elevator, with the loud profanity towards Salvador. We respect our residents and ask for the same respect towards our staff. Let me know when it's a good time for you to meet and we can discuss further if you like. Thank you. Sincerely, Monalisa SERVICE REQUEST 3Oct22: Please, please repair the noisy and vibrating air conditioner either above or below my unit. I had a hellish day at home, missed work and then had a very tough day at work due to 2 days of no sleep. It should be a simple matter to repair the fan bearings or mis-alignment. I cannot take another night of no sleep. It is very unfair especially after you say you are a luxury apartment, but do not attend to your aging infrastructure. I fully intent to go to your top corporate management with this egregious treatment of your customers. Tim Smith 1806 Email to Dominion, 3Oct22: Monalisa, After a particularly hellish day at home then work, I fall on the couch and then hear and feel that noisy, failing air conditioner again!!!! I cannot stand this abuse and I will elevate this issue to your senior management, first at Bering then higher. I cannot risk my marriage relationship or my job any longer. One of your air conditioners is FAILING and you refuse to fix it!! I continue to document this escapade and I can’t foresee where this goes if you do not repair your air conditioner immediately. This is a fair and basic request from your paying customer. Tim Smith Email to Dominion, October 3, 2022: Dear Monalisa, I missed 1/2 day at work today. I could not function again after getting no sleep for 2 days because of the neighbor's very noise AC unit. I left a summary of the current issue with you. The AC noise vibrations began 2 weeks ago. Every 20 minutes it goes on. The vibration is transmitted from the walls very slightly to my pillow. Ear plugs do not help. My AC is three feet away and makes no noise and does not vibrate the walls. My AC did the same thing a year ago and you fixed it. Thanks. The neighbor's AC is doing the same. The issues is very simple, repair the loud AC. Today I was completely out of it and could hardly walk straight or think straight. I am not sure how I can deal with a full load at work tomorrow, Tuesday. I really, really need the AC fixed. Is there anything at all I can do to help? Tim Smith, Unit 1806 Email to Dominion, Mon October 3, 2022: Did not sleep. Every 20 minutes the vibrating A/C woke me up. Ear plugs do not help since the vibrations travel thru the bed. Ended up trying to sleep in the couch. Will not go into work today until I speak with Salvadore, Monalisa and Kyle. I will request that they enter apartment 2 floors above and 2 floors below my unit 1806, and determine which air conditioner is making the noise. This issue is affecting my job. Concerned message from Manager at Work: Service Request: Sept 29, 2:19 AM Good morning again - at 2:14am. Regrets to inform you that the that the A/C noise is not fixed. I can promise you there is an a/c unit so noisy it keeps me from sleeping and still vibrates the West bedroom wall. This issue does not at all align with all the wonderful statements and glorious photos shown on your website. Please investigate and repair the broken a/c. Email to Dominion, Tues Sept. 27, 2022, 7:48 am at Work: Dear Kyle, We sure like living at Dominion Post Oak. It has been our home for a while. The one issue that affects my night, day and worse, my work life is the failing air conditioner units. It is interesting that this could be such a life-affecting issue, but it is! If you can't sleep, the entire day is very tough and a waste. Work will not this for too long. I understand Johnny left. Perhaps you can hire temporary help if the maintenance workload gets too high. Better than ruining resident relationships or reputation. I am too tired at work this morning at 7:15 am to get too upset. I just plead that you and your staff can repair the A/Cs as soon as possible and the the noise all night stops. with best regards, Tim Smith Unit 1806 Service Request, Tue Sept 27, 2022, 7:15 am at Work: Salvadore, May I please make a personal request and plea that you find time to locate and repair the noisy a/c blower or compressor. It is so bad that my bedroom wall vibrates and I can't sleep. It is now 7:15am at work and it will be a long, long day. I cannot continue like this. Thank you so much. Tim Smith Service Request, Tue Sept 27, 2022, 12:47 am: Enter at 1am if it fixes the problem. Just another notice to fix the noisy neighbor's AC unit. I have nothing else to do at 12:45AM but to add service requests and call your front desk and hope it gets fixed tomorrow. I can't go to the residents and check their ac now can I? Service Request, Tue Sept 27, 2022, 12:30 am: Please, please repair the extremely noisy a/c unit most likely in apt 1906 or 2006. It shakes and vibrates my bedroom wall and I cannot sleep. I need to sleep on the couch! It is 12:30AM. I must get up at 6:15am for a 10-hour hard day at work. I called the front desk at 12:15am to also document this big issue here. It is not the building across the street. It is not even running. This is very, very distressing. I use ear plugs but it is not enough. Regrets Jonny Maint man quit, but you really need to repair the noisy a/c. I hope you understand and appreciate this problem.. What else can I do? Service Request, Sun Sept 25, 2022, 2:15 pm The a/c noise is not from my unit. If you want to enter to feel the wall vibrate or listen to locate the noise, you are welcome to Good day, A neighbor's a/c unit outside is making a loud noise. It vibrates my bedroom wall and makes it impossible to sleep at night. As before, this affects my job the next day, which is a very serious issue. Please locate the failing A/C and repair it as soon as possible. I'll probably be updating this request daily. Thank you very much. Thursday Sept 22, 2022 Neighbor’s A/C noise began. Similar A/C Failures at Dominion Post Oak: 1. Aug 3 to Aug 11, 2022 – Service Request - Noisy and vibrating Neighboring A/C unit. Repaired. Noise eliminated. 2. July 13, 2022 - Service Request - Noisy and vibrating Neighboring A/C unit. Repaired. Noise eliminated. 3. Dec 31 2021 to Jan 5, 2022 Service Request for Tim Smith Unit 1806 – Noisy, hot and vibrating A/C unit. Repaired. Noise eliminated. 4. Sept. 19, 2021 - Service Request - Noisy and vibrating Neighboring A/C unit. Repaired. Noise eliminated.”

“If you are looking for a well infested apartments with an old wooden floor of over 10 years then this is the right place for you. Not one day that i slept in that apartment that i do not see roaches and insects. The old wooden floor didn’t hit me until i moved in, super old wooden floors and paying $2400 a month and they still can’t change the old floors . Do not let the views get you, pay attention to the wooden floor, very old kitchen cabinets, damaged sinks , very old that you are bound to continue living with ants and insects every day. I had to move out after feeling unsafe when the manager illegally went through my apartment during a work order, came in and went through my apartment and my belongings while i wasn’t present to tell me i am using my apartment for a short let’s after only a week of moving in . This is very unsafe , if they can illegally come into your apartment and search in while you aren’t there , i will not advice anyone to stay here. Do not get carried away with the views. The wooden floors is disgustingly old, and the cabinets, and if you put in a work order, be expecting the maintenance to call the manager to come in and search your apartment as this is what they do. Felt very unsafe and had to leave”

“Living here has been great, especially compared to M5250 where we lived for four years. It’s quite and clean. The staff is amazing from the management office to concierge and maintenance. I highly recommend this community to everyone, young and not so young.”

“Ill share my personal experience on google soon. Its secure, close to everything, parking isnt bad. Those are the positives. A lot of the people that live here seem like they like to party. My balcony is always trashed from the ppl who live above me. The 7th floor is noisy from all of the foot traffic with ppl going to the gym, pool, and pet area. They never close that area after 10pm. I had issues with my unit after moving in. The hardwood flooring was all scratched up and one of the managers tried to say it was distressed hardwood. Lol then had the nerve to tell me you dont have to live there after Id paid movers to move all of my things. How professional! The carpet was old and she tried to say they replaced that as well. It was all lies! After talking with the manager and another leasing agent they got them both taken care of. Now I have an issue with an old dishwasher they have in here thats reeking of a poop smell. They have yet to replace it and have been telling me to let it run with Clorox. Why not replace it instead of having me waste energy and water! These are not that luxury and definitely not worth the money!”

“Dominion Post Oak Apartments is a great place to live. It is conveniently located near the Galleria Mall and many shops, retail stores, and restaurants. The apartments themselves have amazing views!!!!”

“Needs NEW elevators with camera and Concierge needs cameras too. Safety issue. All 3 can be out at same time. Witnessed a man almost die having to climb stair from floor 3 to 24. My wife almost got killed because someone through a can of paint off balcony from a Hooghly floor. She was walking dogs at night Chefs kitchen”

“Overall great place to live. Pool, hot tube, and exercise facilities are all great. Clean, good Mgmt and maintenance. Elevators dont work well. Sometimes you have to wait 5 or minutes to get on. Big problem if you are in a hurry or have to get to work. Also, they need to unlock 7th floors business center and meeting room for residents use at all times. Its in the lease but they are not fulfilling the terms.”

“We have enjoyed living here. The staff and most residents are friendly and community oriented. The views are magnificent and the apts are spacious with real wood floors and high ceilings. This location is one of the best in Houston. It is walking distance to Galleria Mall, lots of restaurants, 2 grocery stores, Total Wines and lots of other shopping.”

“I have lived here twice in the past 12 years. Perfect location. Feel very secure living here and residents are friendly. Management and Maintenance Staff are attentive and helpful when I need something.”

“Submitted a request and the maintenance team never showed up, yet three days after the request the task was marked as completed in the system. Submitted a request and the maintenance team never showed up, yet three days after the request the task was marked as completed in the system.”

“I deeply regret living here. The community is extremely loud late at night, even on weeknights. Dozens of units are listed on AirBNB and likely being used for parties, though the people who live here are also very loud. The staff are unprofessional and difficult to get a hold of. Elevators are always broken. The parking gate is always broken too. Common areas always smell like weed and are filthy other than right after the rare times that they are cleaned. Maintenance is unresponsive. The only person you'll get on the phone in this dump is the concierge, but he/she can't help you with much. You can do much better dollar for dollar at hundreds of other places in town.”

“The Apartments at dominion post oak are not safe at all..many many cases of car theft and vandalism are happening in the car parking day and night .Management is inept, unprofessional, argumentative, manipulative and discriminating. They tow cars illegally, There is a huge parking problem here !! Monalisa Scott the manager is a very rude and toxic character to deal with !! Kyle Weaver one of the other managers is very rude and unprofessional !! He is always stoned & high on weed !! The Management is completely corrupt! FBI and Police are always around this building. Elevators constantly smell like weed and the car park is a hub for drug trafficking ! The operation of prostitution in the building is active !! The pool area on level 7 are infested with cockroaches !! Many COVID 19 cases are not being reported !! I have so much photos and videos I will be uploading on Stay clear from these apartments !!!”

“Just go and live at 1900 Yorktown instead. I looked at both properties, I regret resigning my lease at dominion post oak and not moving to 1900 Yorktown. The staff is intentionally hard to get a hold of.”

“Love living here, it's so convenient and beautiful, and the staff is very attentive and helpful and they do a lot to promote a community feeling. Coming home feels like I'm on vacation, the pool is amazing, we have a hot tub which is a rare find in high rises in this area. It feels like living in a hotel which I love.”

“So many thing are bad in this building. During COVID, it is different situation of course but it is so hard to fix the issues. I have been seeing other building, they are more helpful and friendly than here. The resident portal system is so bad and I have not having access for 3 months and each time for paying the rent is difficult. I am a person who always pay on time but the system is not working so people need to wait to write a check. So many other issue, like people who live here are not following rule of COVID and swimming area was so dirty and many other people who are not leaving in this apartment used the area and break the rule. Also, I cant believe that my car had scratch inside the parking lot. I told my issue to management . They tried to help me to give reserve parking but I am so mad because I thought that maybe it is safe to park my car the parking lot but I saw it is not because crazy people are everywhere, they can use their key to scratch your car. I will spend a lot of many too fix my car . On the other hand, before moving here, I liked the location and a person who work in leasing office. She is so helpful to try to fix the issues. Finally, I am tried of all of those things I wish that they will try to fix the issues and make this build leave better ...”

“I must like it here as I renewed! Best views in the city. Walking distance to anything you need. Near 3 bus routes. Quiet. Beautiful flooring. 24 hour concierge and package pick up. Good BBQ grills. Large window sills for plants.”

“This location in the Galleria is great but it is the incredible staff that makes the Dominion Post Oak stand out above the rest. Prior to deciding to lease here, I looked at many upscale properties. My final decision was made due to the welcoming staff here. Moving can be extremely stressful. Chelsey, Monalisa and Sharie are attentive and caring professionals that addressed all my questions and concerns. They truly do care about you and want to help you to make the best decision when looking for a new home. The maintenance staff are also seasoned professionals and are quick to respond to my maintenance requests. I'm so happy I found this building! I love the staff, the convenience and it feels like I'm living in a hidden gem of a neighborhood. I'm close to everything but I don't hear the noise from the nearby roadways. PRICELESS. The views are incredible, I love the gorgeous pool deck and fitness center. The residents are friendly & it is an extremely welcoming community that I have become a part of.”

“I have been a resident at Doninoon Post Oak for 3 years , and recently just bought a house . I am very sad about leaving , mostly because of the family that I have built here with the staff of Doninion Post Oak. The first person that I met 3 years ago when my sister and I came to look at apartments was Mona Lisa . We had looked at 2 other apartments and the main reason why we decided to lease with Dominion Post Oak was how the staff treated us , and how Mona Lisa was always so responsive to our questions - our situation was a little complicated but Mona Lisa got the lease done and approved and moved us in ASAP. The building is on great shape, I am on the 11th floor and our view is amazing. Whenever we needed a helping hand, the maintenance staff was always there to help. Whenever We needed any help with ANYTHING, Mona Lisa would help us find a resolution . She was our big sister at dominion post oak. Mona Lisa is by far one of the best leasing agents we have ever known , and we having been leasing for years at many different communities . Last but not least , Sharie the manager helped us out quite a few times , especially when we found a house and had to give notice that we were moving out . Sharie is super sweet and always here to help the tenants . I just read the review left by someone "anonymous" , and I will stand my ground 100% that it must be a fake review . Because having been here for 3 years, I have never had an incident where Mona Lisa , Sharie, or any staff here had dropped the ball on us. You can private message me if you would like to get my personal reference for dominion post oak or for Mona Lisa , Sharie, and Dominion post oak staff -”