All 25 tenant reviews.

“Still hasn't been able to reach Cynthia, the manager/supervisor of Alta Verde property. I have left several messages with no luck of any type of communication back from this women. I am exhausted and need actions immediately to find a new place to live. I have contacted Houston Apartment Association along with other properties that has informed me that it solely her discretion to allow me to leave with no penalties. I am basically homeless and sleeping in my car in the city until I hear something. I just need help and want to find me a new place to live safely.”

“Don't rent here they are terrible l wake up everyday crying because of roaches crawling all over me l can't sleep l even had to vacate my house l threw all my pots n pans away l buy food bc l cannot cook l opened my oven n piles of roaches came out including the dishwasher l threw away all my utensils it took them 6 months to fumigate my place l had to call them many times either they are rude or they will deny u ever called them. l even ate a roach by mistake /even when they fumigate the house u will still see roach infestation/please do not rent there it is a high crime area rude management n severe roach infestation!!!!!!! Sorry for the long write up”

“Worst apartments ever!!!!!! I know rent isn't like much but do we deserve to feel unsafe? No working cameras, knowing we have many break-ins. I pay rent on time every one for the pass year and if I could afford to pay more I would've been gone. Just in 8 months my apt has been broken into the day maintence was there and my car got broken into as well. So I went into the office and no concerns, didn't document anything. It makes me feel like you don't care period but just hand that rent on the 1st. I won't be here for long because it's just that horrible. I wish I would've listened to the reviews.. oh and no matter how clean you are because I am roach infestation!!!! They don't care, they just tell you exterminator comes out tues.. And Rude!!! Nice when you're applying then after you get in that's gone!!! Stay away kids or not!!!!!! Not safe doesn't deserve one star!!!”

“Nice House under good management”

“Very horrible place to stay. If you value your life stay far far away from here. I've stayed here since December 2015 and In the past few months here I`ve noticed nothing but gangsters hanging around drug dealers and a lot of kids unsupervised running around. The kids will ask to help take out your trash and if you say yes they keep coming back but this time they want you to pay them and if you don`t they rob you. So if you stay here take out your own trash I warn you and in the very last month here I was robbed at gunpoint while getting off of work one night I reported it to the office and they didn``t care all they was worried about was getting the rent money for the following month. the staff is horrible all they are worried about is the money not safety or their residents. Stay away from here if you love your life. Im a young college student that was my first place and it was a nightmare!!!! i almost lost my life!”

“To be honest, I'm literally irritated and annoyed at these people, it DOES NOT take 14 days to get approved for a apartment especially when you have good credit, a good paying job and good rental history. it has been a CONSTANT back and fourth with my leasing agent "did you send the employment verification, did you get a response" that alone has been going on for a week, I live 60 miles away and I'm only in the city for work, the only way things are done properly is if you come into the office. I never delt with such a difficult leasing center in my whole entire life. Even after reading the bad reviews, I decided to give this apartment a try since my friend lives here and she doesn't have any bug issues. But if they can't even handle simple ---- as in SENDING A DAMN EMPLOYMENT VERIFICATION EMAIL WITH THE SCANNED PAPER ATTACHED, it's no way they can handle maintenance and rental issues. I call this leasing office at least twice a day, I'm tired and I have a headache. I'll rather waste my 35$ Application fee then to deal with these people for a year. I will not be contacting them again, you have been warned.”

“We've been here a few months. There is trash all over the grounds, laundry facilities are nasty and dirty (half of the machines don't even work. The dumpsters are always full and spilling over. Cars are getting broken into and vandalized. Gunshots are heard frequently, drugs are being offered for sale all the time. The day we arrived we were solicited 3 times to purchase drugs. The cops harrass innocent people. Staff never answers the phone. Gates are always open or broken. Horrible roaches. I suggest buying your own spray to keep roaches away. If you have a puppy, watch it very closely as ours died from poisoning days after moving in. The complex management claims they are trying to improve it. WRONG!!! they aren't doing anything. They collect rent and that's it. We will be moving out as soon as our lease is up. Most of the neighbors we have met are cool and hate this place and management as well.. Their promises don't mean crap. We were promised screens and months later they said they never promised them.”

“I live at Broad Way square or what ever you want to call them. The pool is always dirty. People over here act so rude sometimes. The people in the office are nice. The maintenance people do there jobs. But I wish that the laundry rooms looked better. the machines are rusted,the floor are dirty. There are a lot of people that live here that are working class people that can't really afford to live any where else. The walls are way too thin and well it's an old apartment. So I don't expect too much. But there's a big water pressure issue. Especially with the hot water, sometimes it doesn't even turn on. The drainage system sucks . Than you have those that love to make noise or cause problems. I don't what neighbors do,but they make so much noise every single night.There has been a bunch of people coming in and out of the apartment. and there always in they way of the doorstep. Save your self some time and money and just research another apartment.”

“Run fast as you can horrible place to live they kick in doors while your at work management dobt care. And they break into cars”

“Staff just wants to make sells not telling you what u really have to pay every bill and even the trash it's disappoinment don't come live here people rob every day and the office where they lease their are rude to people.”

“Ever since this place got new management I've been having problems. Mainly with maintenance. I've called about my air not working. They came and was "fixing" it for 2 hours and came back and said there was nothing they could do. I had to stay in a hotel. Then they came the next day and fixed it. It lasted for a couple weeks and it's out again. It's to hot to not have air. There closed on Saturday and Sunday so I have to suffer until then. Cheap apartments cheap service.”

“Vista Verde Apartments (f/k/a Broadway Square) have rapidly become a filthy, crime ridden dump. There is raw sewage outside and inside at least one laundry room, this was reported to Monument Real Estate Services over a week ago and nothing's been done yet. Monument is probably the worst property management there is. They do not respond to tenant calls or concerns, are condescending and arrogant when actually available (a rare event), and as everyone says, are only there to take the rent money. Harold Farb did a wonderful thing when he created the beautiful complex Broadway Square in the 1970's for working classers, but the mysterious new owners are nothing like him. Their identities are a closely guarded secret - why? Money laundering or just simple greed without regard for human life? I really hope the press investigates; this would be a good article (either feature or more likely the crime section). The police have stated that Monument is no longer paying their officers to work nights, and this place has actually gotten more dangerous since it changed hands over Memorial day. In all fairness, there are some workers there who are very conscientious about doing their jobs, but that's mainly the landscapers & maintenance staff. Some people living at the complex are very nice, but right now everyone's pretty much living in fear for their lives, due to the way things are currently being run.”

“This place is Horrible !!! Rhe New Owners said things would be better ,NOPE , I leave my Car unlocked so I dont have ro keep replacing my windows because they are going to break in .As soon as you leave you will be robbed your apartment will be broken into it doesnt matter if you are home or not so be ready . The staff is rediculous .They take forever to fix anything and when they do it is half done .The roaches are Horrible THE REALLY HUGE ONES THAT FLY ON YOU !!!!! I had a roach crawl on me while I was on the toilette . The kids are bad with no supervision.The office is out of wack every Month You will be bringing your money order copy to prove your rent is paid .I get a WATER BILL FOR CLOSE TO $100 Everymonth and they tell me that the whole building is added up and splitt between all apartments WHAT ?? I have seen 15 people in a 2 bedroom so I have to pay for them also ???!! HUH??? I asked for a copy of the over all bill a month ago I dont have it yet. I have lived in the projects a few times in my past and it was better living than The Newly RENAMED VISTA Verde APARTMENTS .The police are on the property all day THEY HAVE A SUB STATION BUT NOT ONCE THIS YEAR HAVE I seen a one on rhe property and I hear gunshots all day and night I walk out to see 3-4 police cars in front but they dont bother to break they sleep or whatever it is they do .When my lease is up I am gone far from here .Multiply every BAD REVIEW YOU SEE HERE BY 10 AND TURN YOUR BACK TO THE FORMER BROADWAY SQUARE !!!!!”

“These apartments no longer exists.”

“I wouldn't move here they don't fix anything correctly and they lose money orders and I stay here before and the new management and after the the new management is the same as the old ones all they want is the money but won't fix anything and also the crime around here is bad the shooting and fighting all night long.”

“Young mom looking for an inexspensive place to live. Visited the property today, not in the best area but they are good priced. Office staff weren't the friendliest. I see the reviews on here & it makes me 2nd guess moving here. I just don't want any roaches in my apt!”

“DO NOT MOVE HERE!!! I'm so glad my lease has expired. Gunshots, thuggish looking people hanging about after dark, breakins, bad-azz kids running about with no supervision, a "kids club" created in an assinine place where babies are playing and riding bikes in the fricking parking lot darting in and out of parked cars, entry and exit gates are ALWAYS broken, capricious "water bills" upwards of $60-70 per month supposedly based on apt square footage -so 1 person living in a 1 bedroom pays the same as the family of 8 living in a 1 bedroom-they should simply add the money to the rent so no one will be deceived when signing a lease, late payment notices when you paid timely, old-azz appliances, filthy pools, and, of course, the roaches. If all you're looking for in an apartment home is impeccably maintained greenery and trees, then this is the place for you.”

“i have been here 2-1/2 yrs and i must say that this is the worst place to live.THERE IS NO SECURITY!! THEY LET ALL THE RIFT RAFT IN I HAVE A DOZEN PEOPLE LIVING ABOVE ME, WHO ARE SO INCONSIDERATE, NOISE AND JUMPING AND RUNNING AT ALL HOURS. I HAVE PUT I WORK ORDERS FOR A LEAK AND FOR A HOLE IN THE TUB WEEKS AGO AND IT HAS NOT BEEN TOUCHED.NOW THEY HAVE LOST MY MONEY ORDER AND EXPECT ME TO PAY LATE CHARGES AND PAY AGAIN. IM SO READY TO LEAVE!!! DONT MOVE HERE. THEY SO NO PETS BUT THERE ARE DOGS BARKING ALL NIGHT AND RUNNING AROUND .”

“In all honesty...DONT MOVE HERE...this was this worst apartment I've ever moved in. I couldn't wait for my lease to end due to the gun shots, and breaks in done around me. Even the noisy kids all over the apartments, consistently kicking the breakers, causing my electric to go off...and now my lease is finally ended, and they decide to hit me with all these hidden fees...Don't be sucked in by the cheap prices...THEIR CHEAP FOR A REASON!”

“Oh the things you'll learn, but not want to. In our time here, we've found oh so much. We've found what HPD's crime scene investigative unit looks like. We also found what it looks like for a company to have to clean blood etc up. (separate incidents involving different neighbors) The collection of broken down cars that haven't run since the Clinton administration is as varied as it is astounding. Oh the wonderful things you will find as you walk the property. We've found that you can indeed have neighbors screaming at the top of their lungs at almost any given time. Speaking of disputes, you will learn to discriminate between the sounds of handgun and rifle fire. One would normally have to live in say Iraq or Syria to become an expert as you would in Broadway Square. We've found pride in community. In fact, the youths of the apartment complex are so proud of where they live, they wear different colors and have hand signs to indicate just that fact. They even use spray paint to loudly proclaim that pride. In fact, there are quite a large number of these youth groups that roam the complex at all hours of the day. But, the adults too show pride and unfurl their colors. Speaking of youth groups, we've learned that you can't go outside of your apartment after 10 pm or you will learn what looking down the barrel of a gun looks like. But since you'll be thankful they didn't kill you, you won't mind as much. Trust me on that. You will also find that if you leave anything, anything at all, visible in your car you will loose your car window and all the contents inside. We've also learned to embrace the growing collection of stones that have been used to break the windows out in order to gain entry to our apartment. Trust me, it's quite the collection as frequently as we've been broken in numerous times. Finally, the thing we've learned is the brutal uncaring attitude of the ever revolving apartment management. There was a brief moment when they were actually really good about things. However, we've had a hole in our ceiling for 8 months due to a persistent water leak. We've never had power to our dining room, and the water, oh the water. While it is nice to have a central boiler that keeps hot water somewhere north of lava, the fact that the boiler is frequently offline and zero water flows from the pipes does put a cramp in things like cooking, bathing, and using the restroom. Other than that, Broadway Square is a wonderful place that is located close to the airport and major freeways. Police response time is pretty good for violent crime since they saw fit to locate a substation right in the complex. This is good for the earth as HPD comes out here so often, they would needlessly burn so much fuel we'd have to invade another country to just cope. The residents are nice, well, the ones not staking your apartment out and robbing you. We've met some really nice people both single and families.”

“Consider yourself WARNED! DO NOT MOVE HERE! my boyfriend signed a lease and was robbed within TWO HOURS of moving in! Totally a hell on earth. What good is an apartment when you are not comfortable and constantly have to watch your back. The price is NOT worth your life. My bf hasn't been back since. Will be returning their keys soon! $500 RENT IS NOT WORTH ALL THE HELL! Would never recommend this property to my worst enemy or even the -----.”

“DO NOT MOVE HERE! My apartment was broken-in in just 4 days I have moved in. They broke through the windows and that was the very access to brake in. It is all ------ over here. My friends have warned me that, but too bad, I have learned my lesson in a hard way. So please, please, STAY AWAY FROM THIS APARTMENT. I am Asian working fulltime man. Do not recommended this ever.”

“Several issues to report. First a lack of security features, lack of a working emergency line for problems such as a security threat or plumbing problem. Contradictory hours for service posted all over the grounds for the laundry room, and office. Office does not return phone messages. Half --- repair jobs, on critical items such as a door lock or door jamb. Gates for people to walk through either have no security, or security is easily bypassed.”

“Been without hot water going on 5 days now.....been calling manager for owner contact # and name they just keep transferring me to an obsolete number....won't to and going to report them to the news stations.”

“THE WORSE OF THE WORSE!! I hate these apartments with a passion, the management gave me and my fiance a extremely nasty attitude when we moved in last fall, my neighbors are terrible, so loud and nasty ------ all in your business trynna see what you doing where you going and who you with, its like they have a full time job of sitting outside on OUR steps gossipping through these extra thin walls, the kids here have no home training they play in the dumpsters and in the middle of the streets, the parents are clearly too lazy to take their ratchet kids to the local park which is a 10 min walk btw -_- .. there is no PEACE for the working people like me and my fiance all we hear is people arguing and fighting, dirty teenagers need not to hang around like untrained monkeys and go find a job or stay in a after school program, my apartment always has this funny mildew smell when i turn on the ac and it drips in my shower i have to dodge it when im showering cuz i dont know what it is and also my a takes FOREVER to work so it runs up my electricity, theres trash everywhere when i come outside from nasty disgusting no home training neighbors and other tenants, bed bug people came twice.. still bed bugs! its ROACH infested outside and inside the apartments, the roads are terrible and people cant drive, 2 months left but i wanna break the lease so bad, they dont deserve any rent money for these horrible nasty disgusting ratchet horrific "section 8" apartments , DO NOT DO NOT DO NOT MOVE HERE!!!!!!!!!!!!!!”