All 25 tenant reviews.

“The building did a great job improving the garbage shoots! Great upgrade. When i moved in this my main concern and the fixed it super quick! I can honestly say i love it here… shout out to the new management”

“I have a good experience living in this apartment as a Rice student. It’s close to metro rail and it’s easy for me to get to school and visit downtown! The staffs are extremely friendly and helpful and I feel safe living in this apartment.”

“This is my first time living in a loft. 4001 management made it easy and made me feel welcomed. This is a great community and I love it so far! I would definitely recommend 4001 to my family and friends.”

“I would not recommend anyone move in here. I’ve seen roaches throughout the building. Doors are not always secure. The parking situation is a lot tighter than leasing stated. Hallways are unkept. Pool area is unkept. Amenities are limited. Leasing agents are very nice, but that’s not enough for me to recommend anyone live here.”

“I have found the lackadaisical and dismissive approach of staff and maintenance to be both severely disappointing as well as hurtful to the establishment’s credibility. The ball was dropped in many a ways and have been contrary to the warm greeting we were issued at time of touring. I wish in our experience what was provided be consistent with what was described as “you guys applying? You’re gonna love it hereâ€�.”

“I like living at this community. The pool is a nice feature. I wish the gym had a few more machines though. Overall, the staff is really nice, I like our apartment, and the area we live in is really close to a lot of bars/restaurants.”

“My experience at the community has been frustrating and disappointing. While some staff members have been helpful and communicative, the overall maintenance, upkeep, and management of the property have consistently fallen short of expectations. Work orders are often delayed, and issues are sometimes closed without resolution, leaving residents to follow up repeatedly. The property is advertised as a luxury apartment complex, but the living experience does not reflect that. Common areas, hallways, and exterior spaces are frequently unkempt, and pest issues persist despite ongoing complaints. Security and safety measures are also inadequate, which has affected residents’ sense of comfort and peace of mind. Transparency and follow-through are significant concerns. Many aspects of the property, including maintenance responsiveness and overall living conditions, are not accurately represented during the leasing process. This lack of clarity prevents residents from making fully informed decisions and results in ongoing frustration. Overall, while a few staff members are attentive and communicate well, the combination of poor maintenance, inadequate security, pest problems, and misleading advertising has made living at the community stressful and unsatisfactory. The property does not meet the standards expected for its cost or advertised quality”

“This is my first experience living in Midtown and have worked through some issues with getting things reparied in my unit. Overall, my experience has been very interesting and I look forward to improving my living experience at 4001 Midtown.”

“Again, the problems mainly are the tenants. They drive through the garage like it's a street. They pile up trash when the bins are full, leaving it on the floor. They don't restrain their pets and don't cleanup after them.”

“First moved on the 1st floor there were roaches it smelled like sewer and mold so they moved me to 5th floor I haven’t seen small roaches on this side of the building but the halls are nasty and never cleaned after trash pickup it’s just a matter of time”

“Comfortable accommodations and attentive management. Convenient location to access food purveyors, grocery shopping, and other necessary services. Close to churches. Easy access to public transportation.”

“I’m really glad I chose to move into 4001 Midtown. The views from my windows and patio are awesome, the apartment has plenty of space, and the team here is hands down the best I’ve ever dealt with. Aimee is a rockstar, super efficient, quick to handle anything that comes up, and knows the area like the back of her hand. The apartment was spotless when I moved in, and I’ve been impressed with how consistent the events and food trucks are. The location is a major win too. You’re just minutes from the Heights, Galleria, River Oaks, and Montrose. Whether it’s tacos at Velvet Taco, brunch at Snooze, or a night out in Downtown, everything’s close and easy to get to. Couldn’t ask for a better spot.”

“Michelle has been very unprofessional and has texted my husband explicit photos and also met him many times in the garage of building during business hours . Also she is putting people in this building under other peoples information. She is very unprofessional and send my husband very unpleasant and disgusting text , she’s a fat woman wanting to be loved by others men. Don’t do any business through her because she will also give ur information away.”

“So far I love my apartment and the location. Noise level is good, just when people are walking in the hallways you can hear them talking. Safety is good but someone was able to come up to my apartment without me letting them in so I rated a 4. I know the person so I didn’t mind. The office staff is great!”

“The new management is really good, they always respond to your needs fast and friendly. Open to suggestions and feedback. The building is looking different. Clean, safe and functional. Thank you for your service and dedication to the community”

“Not so good in the beginning. Apt unit wasn’t move in ready. Took over a month to get anything done. No appliances, filthy carpets, AC not working. Took 3 mos or more to get AC repaired correctly. A month or more to get carpets replaced.”

“Excellent service. They are polite and attentive. I recommend to my friends and appreciate service. Amy the property manager is very nice as well as the other staff members. Thank you. Ran out of things to say.”

“I love and enjoy the community…. I love my unit and view I have looking downtown… the neighbors are friendly , the parking is great. The office managers are very friendly. I definitely see myself living at 4001 Midtown for years to come”

“Once everything is fixed, I’d probably recommend to a friend. Until then, my answer is no. ………………………………………………………………………………………………………………………………………….………………”

“I just moved to Houston. I have been working with Michelle. She is so warm, friendly and helpful. Great place and so convenient to everything. They work well with getting issues resolved quickly. Great place.”

“Don’t even think about moving here. It’s all false promises, and lipstick on a pig. If you see red flags, don’t ignore them. Don’t think it will be worth it just because the price or the location fit your needs. It’s NOT worth it.”

“My experience has been mixed. Staff is pleasant but the property is not maintained and not secure. My catalytic converter was stolen twice while parked in the garage. The shared space is not clean and or maintained. The pool has been out of service for months.”

“It’s increasingly gone downhill since I moved in in 2018/ The first two years were the best since then every summer the pool is green. It’s been drained three times and refinished once since I lived here and it’s still green every summer when you need it the most the front gate or the gate to the garage is always broken and peoples cars are always getting broken into and wheels stolen one day there were three cars on bricks, my car has been broken into once. luckily I left the doors unlocked and they stole some sunglasses. They were $25. That’s why it was broken into but the fact that someone could even get in the garage to break in from residence and leave rocks or could be homeless people or vagrants that leave rocks to block the doors so they can get in without having to use the security system or people are letting friends come and go /being lazy”

“This is a message I just sent to management: I am writing to address my concerns regarding this entire move-in ordeal. First, we have been waiting since June for what was supposed to be an exciting move. Only to be hit with one issue after another. First, we were lied to about a move-in date of 07/27 by leasing agent number 1, who we found out a few weeks later was no longer with the company. Then, leasing agent number 2 not only felt that not communicating for two weeks because she was busy was acceptable and couldn't provide a move-in date, but was one of the most unprofessional leasing agent I have ever dealt with. Subsequently, leasing agent number 3 had a lackluster attempt to appease us. She did the bare minimum and then was moved to another property before we even signed our lease. Lastly, leasing agent number 4, who doesn't advise us that the air conditioning is not working until I'm there to pick up the move-in packet. So, now we're waiting for the air conditioning to be repaired before we can move in. Oh, but that's not all, I finally had the opportunity to see the unit that is supposed to be renovated. It is not impressive from the moment you walk up to the door. There is paint on the doorbell, separation between the floor and the cabinets in the kitchen, hardware missing on the drawer in the kitchen, the flooring is hideous and definitely not the color we were shown in previous units, and paint it already broken on the base board in one area. I'm sure there are other deficiencies. However, it was SO hot in the unit. I really didn't want to spend too much time in it. Lastly, leasing agent number 4 was supposed to give me an update on the air conditioning repair today, 09/24. It is now 5:02 pm and I have yet to hear from her. I will be posting this information everywhere I can and sending it to corporate. I feel we need some remediation. Especially since we have complied with every task asked of us in a timely manner.”

“Terrible maintenance of the building. My apartment has a list of issues which I have been chasing since I moved in. I was asked to move in early to an apartment where nothing was working and I have spent the past 3 months chasing every day yet there are still unresolved issues. The outside of the building is filthy. The pool has turned green, the elevators don't work, there is food everywhere outside in the halls. The trash is never collected and the building stinks.”