All 25 tenant reviews.

“I have enjoyed living here four years. The maintenance takes care of my issues in a quickly manner. They are always seen in the mornings picking up the trash. The office staff is always happy to help me with any questions or problems I have had. Even during the pandemic they have had safe social distancing activities that we can attend. Thank you Park Falls.”

“One star is too much credit for this poorly managed community. There are countless maintenance technicians, and yet not one person can figure out why my AC does not turn off if it does cool to a livable temperature, especially with two small children at that. There is Sub par pest control which does not fix the problem, so I had to purchase my own and do it myself. I have had two major leaks in my ceiling. One of which was merely taped over and repainted and still is not flush with the sheetrock. The other leak resulted in water pouring through an electrical fixture in the middle of the night which after two days has not been fixed. There was sheetrock debris and filth left in my bathtub, floor, rug, shower curtain, etc and I have a dirty piece of cardboard which looks like it came from the dumpster screwed to my bathroom ceiling with wood screws, a live wire hanging down, no lighting for my bathroom. The office accepted and lost a very important package and yet takes no responsibility although I stood and watched as the office girl showed a great deal of urgency in ensuring that she watched two other residents sign out packages and verified that they took the right one. The manager Stephanie Gutierrez is a joke and should have no position involving the ability to ensure quality of life and living conditions or hospitality in any regards. I was told by her that if I do not like it here to find somewhere else to live. Rather than resolve problems, compensate me for the errors, or even apologize, she would rather lose a lease contract, increase the turnover rate of the apartments, and fail to rifht one of the many wrongs of this community. They are not concerned with the satisfaction or well-being of the residents whatsoever. The water is regularly turned off with no warning, so if you don't work a regular 9-5 job, be prepared to go days in a row with no running water. I have been unable to bathe my children, cook dinner, wash dishes, do laundry, etc on multiple occasions and the office did not send out notification that water was turned off on the majority of these days. The rent is more than it should be for these improperly maintained and outdated units.”

“I lived with Bees in my apartment for 2 years. They kept telling me they took care of the problem, but I kept coming home to bees in my apartment. I would step on the bees in the middle of the night and my dogs were severely stung by the bees. I called over 27 times for bees. Finally after 2 years they came to remove the bee hive (honey combs). over 20 lobs of honey comb was removed. I asked for compensation for vet bills, bee stings or to move us to another apartment. They told me, NO! but we will not re-lease to you and you can move. Yep I was given 30 days to move and then they tried to charge me for damages for charge, like the spill trays in the oven. and light bulbs. The management speaks very little English, they have stabbings and killings all the time in the apartments and the place is a joke.”

“Horrible Roaches even more when they come and spray once a week. And when someone moves out around you the roaches take over the whole place no matter how clean it is we had to buy our own roach killing spay and The water is ALWAYS off they are alwYs working on it atleast once a month. when i first moved in it seemed nice p Staff was very nice then Around the end they got new management and really could care less about you.. Cars get broken in to houses get broken into. And NEVER ANY parking.”

“Waste of time money and energy moving here. The staff is terrible they have a new staff every week. Wendy is the only person there that has actually got something done and done right for me. She should probably be in the management position. The rest are just people pretending to work just to get a check. The Office says it open at 9 (opens at 9:45). Water is only about $40 not bad, we just never have water. Sometimes they don't even tell you it's going to be off you have to call and complain first. When you call for emergency assistance in the middle of the night it takes 2 hours for you to even get a call back. Then they send some fake security guard out 3 hrs later after everything has already happened. The whole apartment isn't even gated. Anyone can get through instead of paying for that so called staff they should invest in better security. Not a good place for kids. I don't recommend this place for a wild animal let a family. 2 weeks after moving someone got killed that moment I regreted moving there. There's so much I can say about this place I should write a book. I'm not the type to complain on the time and I give credit where credit is due but these apartments have been nothing with pure hell from me fight with roaches, not having water, car being damaged, being harassed , rude staff (with the exception of Mrs.Wendy) and poor poor management. Residents there could only feel my pain. Please think twice before making your decision. They just want your money. DONT make the mistake I did. P.s the only reason they are getting one star is because there isn't a zero.”

“I will add my voice to the complaints of poorly run apartments. I have endured my 12 months here in misery. I had roaches on the day I did my walkthrough after signing the lease. 12 months later, I still have them. I keep the place clean. Orkin has been useless. They claim I never turned in my notice to move, though I did put it in the same drop box with the rent check. They got the rent check, but not the notice. It is not a place worth moving into. Parking is a nightmare, not even to mention all the vandalism and thefts that occurred in my 12 months there. I recommend staying away.”

“I have lived here for almost a year and I am so glad when my lease is up. First off the front desk is completely unorganized, they are rude too and really short with you. Most of the apartments are infested with little tiny Roaches. My neighbors are constantly smoking weed. My car has been hit twice in the same spot, right by the office and they don't have security cameras up so we could even see who did it or how it happened. The parking here is horrible, there is not a night that goes by that I do not have to walk a mile to get to my apartment. They say they have security guards onsite but they have a break in every month or car vandalism's. The one officer I have seen harassed me when I was moving my car after I brought in a suitcase and put away my things at 11:30 at night. People have also been shot at in these apartments. I would not recommend moving here. They are mean and honestly that apartment isn't even worth $1,025 for 900 sq ft and it was built in the 90s.”

“Not a safe place to live at.. I lived there for 3 years and we were always getting letters about breaking in to the apartments,stealing tires or motorcycles. Leticia who's currently the manager have a very ugly attitude and Germarie too, and if you report something for maintenance they'll take a week to get it fix. I would not recommend this place to anybody plus the apartments are very old.”

“first of all all the good reviews here are the staff that work there. Where can i start . I HAVE NEVER IN MY LIFE HAVE MET A HORRIBLE CRAZY MANAGER LIKE ------- . SHE GOES AROUND YELLING AT YOU FOR NO REASON AND CURSING AT YOU . SHE HAS SOME ANGER PROBLEM S THAT NEED TO BE FIXED I CANT WAIT UNTIL MY LEASE IS UP. SHE CURSED AT ME SO MANY TIMES AND IM SO ENTICEMENT WITH HER . I HOPE SHE GETS SOMEONE SECCRET RESIDENTSHOPER SOR SOMETHING BUT SHE NEEDS MEDICATION . PLEASE CAN SOMEONE GIVE ME THE CORPORATE OFFICE IM GOOGLING IT NOW. AND TO TOP IT OFF KNOCKS AT YOUR DOOR BECAUSE YOUR KINDS BONCE A BASKET BALL AND SHE HATES THAT NOISE SO SHE CURSED AT ME BECAUSE OF THAT. I WILL TALK TO SOMEONE HIRE ' THEY NEVER GIVE THE CORPORATE NUMBER TO SPEAK TO SOMEONE HIRE . ASK WHY PEOPLE ARE BREAKING LEASE AND PUTTING THEIR NOTICES ------- IF YOU SEE THIS HOPE YOU QUIT YOUR JOB BECAUSE IF YOU DONT LIKE IT DONT GIVE HELL TO POOR RESIDENTS THAT NEVER GIVE TROUBLE AND PAY RENT ON TIME. JUST LOOK FOR A DIFFERENT CARRIER. BE PROFESSIONAL PLEASE AND DONT YELL AT US AND CURSE AT USE BECAUSE MOST OF US DON'T HAVE PAPERS AND IS DISCRIMINATING.”

“I can't wait to move constant problems with car vandalism, cars stolen, apts broken into, no real on site security even though there are suppose to be 3 of them living here, they say no pit bulls or doge over 30lbs, but thats a lie, AC & hot water problems. The only thing you can count on here is the garbage pick ups 3 days a week.”

“New manager is a dumb ---, she should get an award for her stupidity, we started having roaches and rats running around the grounds, parking is a nightmare every afternoon and I just hate living here and can't wait to move out.”

“I have been living at Park Falls for a few months and I really do not have any problems. Any "problem" i may have is always taken care of. I read some of the other posts and you people are crazy. Things happen, its called life! Crime does not just happen at Park Falls. I lived at other properties and crime happens there as well. The other day I met one of the officers we have on property and she was very nice. Makes me feel safe to know that we have officers living here to help with any crime issues. As far as roaches, I request for pest control to come so that it does not become an issue. The office staff is very nice and always helpful. My apartment has become my home and I am happy to call Park Falls my home!”

“I've lived here almost 3 years. Had a friend live here for 7 years and another that has been here almost 16 years. These apts are older but have been recently upgraded outside, new siding, paint, gutters etc. living in an apt is like buying a used car, there is some wear and tear but a little oil and a wash job can fix things. Home is what you make it. I have never had a roach problem, didn't bring any and don't want any. A little Home Defense spray works wonders. I spray outside my door and I also put foam caulking under my sinks for added protection. I take my trash out every night and keep my dishes washed etc. Roaches like dirty people. As for parking, this is a problem with every apt in Houston. You may park on the garage roof for free and it is never full. Someone complained about robbery, really people, at least we don't live on dowling street near downtown. It was the worst street on abc ch13 news for robbery. Be sensible, be smart, lock your doors and know your neighbors. Just don't whine about things that happen in every town. For the money, Park Falls is just fine.”

“Awful awful place to live! First they wouldn't let us move in the apartment until 6pm after we had been told that we could move in during the day. Then after we started moving in, I found BABY ROACHES! They were every where. It was disgusting. Exterminating just that unit wouldn't get rid of them because it was a total infestation. We asked them to void out lease instead of living here. Attached are the pictures of the roaches we found.”

“Hello Fellow Residents of Park Falls: PLEASE BE ADVISED THAT THE LAST TUESDAY NIGHT THERE WAS A CAR STOLEN FROM PARKING LOT, GOT WRECKED AND RETURN BACK TO SAME PLACE FROM THIS APARTMENT COMPLEX. PLEASE BE AWAKE AND MINDFUL OF YOUR SURROUNDINGS. KNOW YOUR NABOUGHERS. PLEASE INSIT THE APARTMENT MANAGER TO INSTALL CLOSE CIRCUTE CAMERAS IN THIS COMPLEX ALONG WITH INCREASED PRESENCE OF POLICE DURING THE NIGHT TIME. BE SAFE!!!!”

“I recently rented an apartment here and it has been very disappointing. When I visited the apartments, I asked about parking and was told it would not be a problem. Well that was absolutely a lie. Parking is horrible. I work evenings and trying to find a parking space at night is almost impossible. I generally have to park in the very back of the complex and walk to my building. There is no security, which means your safety is in your hands. The office staff was nice when renting the apartment, however their whole attitude changed once the lease was signed. They do not care about their tenants or their safety. The noise level in my building is low, however I have someone above me and on the side of me who consistently smoke weed. It can sometimes be disturbing. Just know everything you are told prior to signing a lease isn't what it's made out to be.”

“this place sucks DO NOT MOVE HERE I AM TELLING YOU SERIOUSLY Not worth had many upon many breakins car, theft, broken windows parking is the worst i have never in my like heard of paying for parking in a place you pay rent to live and its only a handful of non-reserved parking the cost to park your car is 25.00 per month and pretty much all of the parking spaces are reserved...neighbors are liars so beware and tread lightly before you have an eveiction notice on your door for being too loud...even when you are not home some how someone will call and complain and they will believe them and have an eveiction notice waiting on your door to leave within 24 hours (trust me this has happened to me and I work all day and come home to sleep at night) you will also be falsely accused of doing things that you werent even aware of...all the appliances in these units are from 1991 or older and things break constantly, AC units breaksdown about every month...had my car and 2 other neighbors cars sitting on bricks and security was suppose to be around patrolling the area i don't know how in one night 3 cars 12 factory tires were taken and the culprit had time to put each vehicle on cement bricks and all management could do is tell you they are sorry about what happened...i am so happy i am leaving this raggady ratchet place this is beneath me and only 2 ppl in the office i like but the manger Elizabeth..yes i am calling you out Elizabeth can do a few things for me but i will not display those words here....anyways hope you spend your money else where cause this aint it ...02/28/2013 hurry up and get here quickly”

“Most important is access to malls and strips. Also, 1 minute access to freeway. Commuting options nearby. I have lived here for over a year and have lived from one end of the complex to the front. I have seen very little to no trouble here. Those person who write bad comments on this page are probably the ones causing problems if any. Undoubtedly, they don't pay their rent or park in invalid parking spots or something like that and expect to get unequivelized treatment as everyone else. Its better these people move to other complexes with others with the same ideals. Its not excepted here.”

“If you have a dog not good if he is more than 30 lbs and friendly. We had to give our dog away because the only way to keep even though he was over thirty lbs is if he was a dog that helped people with disabilities. Yet I se a lady with 3 dogs that are no way near as friendly as our boxer was. Wouldn't recommend this place to anyone who has a great pet at all.”

“------- music blaring. People down at the pool most nights at 2-3 am screaming and jumping and splashing. Trying to park your car there is a night mare since they started giving an "optional" fee to park. Staff are rude unpleasant and there are drug dealers in the complex. I think a ------- manager took over running it. And that's why there are so many of them there. I'm not saying all of them are thieves and drug addicts/dealers, but yeh pretty much most of them are. Garden Ridge Pottery is nice though.”

“We've had management change recently. Since that time, there is more litter, a lower class of people, management partying late night with the help, Beer cans everywhere, Parking is a mess. I wish the old manager was back in her place.”

“The thing that i like about Park Falls is nice and calm. Sometime it can be very peacefull. The apt is very small which it is easy to clean it very fast.”

“If you have nice & expensive belongings, DO NOT bring them w/ you. They watch your schedule & wait till you are gone & they kick open your door & BAM theyr in & your stuff is gone that fast!! & the "maintnance" people are clueless when this all happens in broad day light!!! in the middle of the afternoon!!! Our apartment & our neighbors apartment was broken into at the sametime TODAY! i was only gone for 45 min & they got both of us!!! & our apartments was destroyed.. My husbands truck was broken into parked right there in front just last month!! whats next!!??? I CAN NOT WAIT TIL MY LEASE IS UP! CHEAP RENT IS NOT WORTH IT!!!! THEY TAKE MORE THEN YOU WILL EVER PAY FOR THIS SHYTHOLE YOUR SUPPOSE TO CALL HOME!!! ITS NOT WORTH IT!!! GO SOMEWHERE ELSE!!!!”

“The apartments are in fairly decent condition, and the grounds are well kept. The problem here is as one reviewer here said they use cost cutting measures on repairs. They are very strict about money coming in but tight fisted on money going out. I always paid my rent on time so never had problems with that. When it comes to management the manager needs to learn how to relate to tenants in a courteous and caring manner. She makes no qualms about letting you know she could care less about your inconvenience as long as they get their rent on time. Would only consider this complex if staff was changed to a more tenant concerned group.You get what you pay for and here you pay to be treated like crap.”

“This is a horrible place to live. It seems great in the beginning because the rent is cheap and the managers make it seem a WHOLE LOT better then what it really is. Basically you get what you pay for. Our apartment was dirty when we moved in, roaches, the stove and dishwasher did not work and even one of the locks on the door did not work. Our car was towed from the parking lot the first night we moved in so now the safest place to park is the street, where they can't tow it away and make you pay over $200 to get it back. There are always problems with the water, none or no hot water. And when your AC goes out in 90 degree whether you are just expected to deal with it until they can get it fixed, they don't care that you have a baby. The neighbors are horrible, stomping around all day and night and playing loud music/tv. And even when I contact the owners of the apartment complex all they did was give me the same BS that the managers do. We have only be there 5 months and can't what to get out of this hell hole!!! Everything in the apartment is poorly done and it's so obvious. HATE HATE HATE THESE APARTMENTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”