All 25 tenant reviews.

“I have no complaints whatsoever. In the almost 3 years living here, I have enjoyed the amenities, the location is great, administration employees are so helpful, and if I have needed some maintenance, the team has been very responsive and efficient. Great place to live!”

“Disappointed in the overall cleanliness of the building. Lack of safety at the entry and exit garage doors allowing members of the public to drive their cars into the parking garage, tail gating residents. Lack of safety at the front door, deliver people roam the corridors unaccompanied at all times of the day and night, expecting tenants to use their fobs to access floors”

“Management tolerates trash left all over the hall by other residents & generally refuses to do much about it. I requested to get out of my lease early to leave this garbage dump but management refused. Will gladly move out in July and will definitely do not recommend others to live here.”

“My clothes washer, which has now been out of service for 28 days. I first reported the problem on September 1, and a technician visited on September 8, stating that parts needed to be ordered. The repair was supposedly completed on September 18, and the ticket was closed. However, when I attempted to use the washer on September 21, it was completely non-functional—no signs of repair or power. I submitted a second service request immediately, but as of September 28, I have received no acknowledgment or follow-up. Meanwhile, rent reminders continue to be sent regularly, while my maintenance requests go unanswered.”

“The overall environment is good. The staff is very enthusiastic and the security staff is also very patient. However, at night, there is a lot of noise upstairs like drumming, and the ceiling and floor can be felt vibrating. I hope to reduce the noise and not disturb the neighbors' rest.”

“Good experience overall. I hear a lot of noise from cars revving their engines or doing burnouts in the mall parking garage and McCue Street. The Butterfly MX tablets almost never work, which makes it a hassle to access the building when I don't have my key or when I'm expecting guests. It”

“We have been living here for almost five years. For the first four years, this was truly one of the best places we had ever lived. Beyond the prime location, the staff was professional, the apartments were beautifully finished, and the amenities more than justified the rent, daily trash collection, a clean and well-maintained swimming pool, secure parking, responsive concierge service, and more. Unfortunately, over the past year, the quality has significantly declined. After the last hurricane, over 70 units, including ours, were seriously damaged. While the management initially handled the situation well, things took a downturn once renovations were completed. When we returned to our apartment, we noticed that the hallway walls were scratched, and some areas had been poorly repainted. Worst of all was the replacement wood flooring. The original flooring withstood years of wear from children, furniture, and daily life with minimal damage. The new flooring, however, is of visibly lower quality, poorly installed, and scratches easily, after only a few months, it already looks extremely worn. In addition, the overall maintenance and service standards have dropped: * Trash collection now happens only a few times a week, rather than daily. * Package notifications have stopped completely. * Light bulbs in common areas (hallways, stairs, garage) have been out for months with no replacements or communication. * Several exterior doors no longer require a FOB to enter, compromising security. * We’ve recently learned that the building’s security camera system is being replaced, yet no communication or notice was ever provided to residents. * Concierge hours were reduced, and after 10 p.m., there’s no staff presence in the building. * Hallway vacuuming and general cleanliness have become inconsistent. * Previously, traffic safety cones were placed along the building side to prevent people from parking there, keeping the street clear. Unfortunately, this practice has been stopped, and now the situation is chaotic, especially on weekends. It has become extremely difficult to enter or exit the building, and we often find ourselves having to argue with people who park everywhere, including inappropriately close to the entrance. The current staff is very friendly and very kind, but there’s a clear lack of oversight and professionalism. Most concerning is that we haven’t had a capable manager for over a year. If the decline is due to budget constraints, we believe raising rents slightly would be a better solution than allowing the building to deteriorate further. This property once stood out as a luxury residence, it deserves leadership that can restore that standard. Unfortunately, due to these ongoing issues, we have decided to start looking for a new place to live.”

“New to the community. The location and neighborhood was the draw for me. The apartment complex and the management team is very responsive and supportive to it's tenants. The other residents are friendly and welcoming. I have enjoyed my experience here.”

“Love living here. Staff is great and very responsive to every request! The grounds are well maintained as are the internal areas. Amazing how fast any issues are resolved. It’s a real pleasure to live here!!”

“We love living here but unfortunately, the parking situation at the Waterwall is terrible and makes it hard for us to enter our own garage. Someone needs to fix this. But other than that, we feel mostly safe and secure- we just need security at nighttime for any issues that arise”

“Gavin has been very wonderful during this whole process. He has outstanding communication and professional skills. The community looks beautiful, very luxurious. I love that the parking garage is secure and that you need a key fob access to come into the building. Overall very safe which is so important in a big city.”

“As Houston grows concerns as a a high end property crime of course is up on property security maybe of assistance in the future? The POOL Head rests and PILLOWS NEED REPLACED...DIRTY and UNSANITARY for this Property! People need to pick up after walking their pets across from WATERWALL PLACE! Hallways have an Oder of smelling MUSTY/MILDEW! Not particularly good. Just a suggestion, thank you for taking our comments as positive feedback to maintain your property.”

“Nice and cosy apartment near Galleria office area. Near waterwall park. Nice and cosy apartment near Galleria office area. Near waterwall park. Nice and cosy apartment near Galleria office area. Near waterwall park.”

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“Everything is great here. The team responds very fast to any query. Everyone is very friendly. I love they arrange face to face events here for the community. The management reacts quickly to any issue. Very pleasant community, very well organized. I’m glad I selected this place to live. Thanks to the entire team”

“Overall good community: the building do require some maintenance in common areas but overall living space is good and admin/management personnel are very professional and amicable which helps bring any situation as it happens.”

“Sometimes there’s trash left outside and people let their dogs poop on the carpet. This all makes the apartment complex appear nasty and ugly. I had issues with parking so there should be a better system with that especially if I’m paying for a parking spot.”

“We heard very high reviews about this apartment complex. In good faith we submitted the application, upon approval we rented unit 309. To our dismay we ended up in a very dirty, clogged, Dirty and rusty unit. Appliances are a total mess, faucet leaking all over the place. The Nest amd Wifi was still on the previous renter's name. Another struggle ! Me being allergic and my asthmatic husband suffering respiratory issues since we moved in and the ceiling fan threw dirt all over the place and on us. I had to make several service requests, I am so embarrassed myself. Seems like we made a big mistake trusting the name and reviews of this place. This is not how we anticipate things to be turned. The only solace to our souls is the leasing office team. Gavin has been absolutely kind and helpful to us. Please take a look at all the issues that we encountered right from the day we moved in. Regards: Payal Babbar”

“My one and only complaint is the internet. According to the updated FCC definition of high-speed broadband, DSL doesn’t always fall under that category. Not to beat a dead horse, but DSL technology was released in the early 1990’s, which is thirty years old. I have friends in older complexes that have all been upgraded to either fiber, cable, or at least give them an option between service providers. I’m not naïve when it comes to understanding the workload and cost it would take to update the buildings infrastructure, but when I look at an AT&T fiber coverage map of our little neighborhood, everyone has fiber, except for us. I would have much rather this have been undertaken than installing new door locks just for convenience (and btw are very slow to respond to the app). I work in software development and it can take an hour, sometimes even two to download builds, or programs I use for work that require a fast connection sometimes are unusable. Both of these examples causes me to work longer because of the significant lag. My friends love coming to my place, and if they ask if they should look at moving I always bring up the internet issue, which quickly excludes this property from being a viable option. AND when I signed my lease four years ago this was never relayed to me. I probably would have reconsidered signing if I would have known that from the beginning. Are there any plans in the work to address this issue? Eventually it will need to be upgraded to continue to meet our ever growing need for reliable and faster speeds. Thanks!”

“My wife and I have lived at the Waterwall Place for nine years. The apartments are wonderful and energy efficient. Right next to the Galleria Mall, a five minute walk away. The Manager and staff are the best. The maintenance crew is very responsive.”

“The office manager Nancy setup my maintenance request and she was so sweet. She even suggested expediting the problem, because it appeared the issue was associated with my air conditioner. I appreciated that. The maintenance was great! He came within 24hrs and was very helpful.”

“Very nice neighbors. Great location. Staff and maintenance staff are friendly and helpful. The rise in homeless people in the waterwall area is concerning. The cars out front of the building make it impossible to enter and exit done weekends. What can be done. Have you tried partnering with HPD for monitoring for these issues.”