All 50 tenant reviews.

“DO NOT STAY IN THIS ------ MESS!!! YOU HAVE BEEN WARNED!!!! Residents selling drugs, office personnel from management down is trash. They don't care about the residents, just the money. They don't want to fix ABSOLUTELY NOTHING!!! Plumbing is horrible. Water is always off or no hot water. Residents are never notified, only to come home and find out after office is closed. No security and gates are always open for people to come in and commit crimes. The trash dumpsters are always overloaded with trash everywhere (on the ground etc). It's sad when you see numerous uhauls trucks every week with ppl moving out after hours trying to get the hell away from this dump. This place should be condemn by the city. Good luck if you decide to stay here! Oh let me not forget the roach problem. They hire pest control that seems to feed the problem verses getting the problem resolved.”

“The worst management ever. Stay away from this property. Leasing agents are mean and unprofessional. Maintenance shows up 2 to 3 weeks upon request regardless of how big is the issues. Insects everywhere, doesn't matter how clean you are.”

“PLEASE DO NOT MOVE HERE! The management is very rude to their tenants and they take forever to come fix minor things in the apartment. Sewer water stinks up the whole place and the drainage is horrible (but they claim they paying to get it fixed). They just let the water sit there for days and is high . Like who wants to walk in sewer water? They cut the water off every other week. The water smells horribly from the sink and tub.The gates are sometimes broken and there's no safety what so ever. The front office staff are lazy and act like they never know what is going on. I have written them complaint letters over and over and nothing still gets done. The property manager do not care at all.Folks, go look somewhere else and don't waste your time!!!”

“My wife and I lived in this apartment complex since 2009, when we moved to Houston. Over this time, several unfortunate incidents have occurred. Both of our vehicles have been broken into countless times, and we've had substantial items stolen from the vehicles, namely important documents, tools, and equipment. We do not feel safe here at Pathway apartment complex. This has happened too many times, and my wife and I are tired of it. We pay too much in rent to have to deal with having our vehicles broken into. In addition, the lights here at the complex are often not working, making it that much easier for thieves to seamlessly break into cars. Most recently, about a month ago, the carport roof collapsed on my truck. A few days after the carport collapsed on the truck, my tires were punctured when I (unknowingly) drove over metal pieces, which were improperly disposed of by the complex's cleanup crew. When I alerted the leasing office, the managers originally instructed me to go through our auto insurance to make a claim. I refused to cause my auto insurance company informed me that my building apartment complex should file a claim with there insurance company since this all took place at there property, which I agree. The leasing office then told me to get three estimates for repair from different auto repair shops. I did, and a few suggested the vehicle be totaled, with the cost of repair being as costly as it is. To date, we have been given the run-around regarding the truck. The managers always tell us to wait to hear from corporate but nothing has been done as of yet. We expect the leasing office to cover the expense of the tires that were slashed in addition to the repair cost of the truck. Also, for months now, we have been complaining about the water damage caused by Hurricane Harvey. The roof sometimes leaks, and there are brown spots in the ceiling. This is not a safe or sanitary environment at all. The leasing office refuses to repair the water-damaged ceiling. As a result of these unfortunate incidents, we don't plan on living here much longer. For all potential renters, please do your homework and research before you rent these unsafe apartment managers don't care about there tenants. Also, for the record, I have never been late on my rent since I moved to Houston 2009, and we will not be renewing our lease here at the Pathway, now known as Stonecrossing Apartments.”

“My experience: moved into an apartment with bedbugs coming out of the ceiling, wheels stolen off of my car and others, plus the usual; non working appliances, overflowing toilets that do not get fixed, rude maintenance supervisor and staff. Sidewalks always flooded with any little rain, sewage back ups in the courtyard where children play”

“Josie was so super about helping me with everything. Couldnt get ahold of anyone during 5pm and after so call earlier around 12pm. Move in process was easy. Place was very spacious and we were just lucky to get a good price.”

“It's great and I love living here, but there is issue with the maintenance requests. I don't remember any issue resolved for us in one week. I always need to request the maintenance more that ine time and sometimes will take weeks.”

“I've lived here since 2010. Though no community is perfect, my current apartment and management team suites my needs. I would recommend Stone Crossings to a friend. Once again, thank you Stone Crossing and keep up the good work.”

“Average at best. I love the quietness in complex and the kids aren't ------. But my apartment had bed bugs when I moved in I'm pretty sure. And I was told I have to pay for treatment. Coupled with a horrible Maintenance staff my satisfaction seems to dwindle week by week.”

“Staff and maintenance are very friendly and helpful. They're doing great job. I have to say thank you for doing great job. I personal appreciate it and thanks again. They're pretty great customer satisfaction and serving their clients.”

“Going to be perfect with the new complex management, good job and keep going. I don't have more words to say so I copy and past this. Millions of people use when searching for a new apartment home. Your feedback will be read to help make educated rental decisions. To support that, we ask that your review contain a minimum of 200 characters (including spaces), with the hope that you will leave valuable comments for shoppers to read”

“Management is ok but corporate is a bunch of greedy bloodsuckers. They want to take away from the amenities that you had when you moved in but wants to go up on the rent. Too many unused cars taking up space where residents can park.”

“I haven't had a good experience at all. Pest control has been one of my main issues. I am haveing to pay for pest control weekly with not improvementwith this isssue. I would say that is can be noisy depending the area of the complex that you stay on.”

“My overall experience has been great, the staff is friendly and the community atmosphere is outstanding. A playground, tennis, or basketball court will be great for the kids and they want have to be in the street or parking lot playing around the cars. A dog park area would be nice too.”

“Es necesario m?s alumbrado en todas las recidencias,c?maras de seguridad ya que fuimos victimas de un robo. Mantener los portones cerrados y las puertas de acceso a al complejo terminar de reparar la piscina.”

“Office crew is nice so r the worker everything need much work general maintenance communication from office to crew then to the resident. I have been here since October 2018 , I feel that their is lot of room for improvement in many areas.”

“Service has been good when I have had a problem. However, I seem to have some kind of problem every week or so. One problem that seems to be requiring is with the hot water, which is in constant need of adjustment. .”

“One important issue we always have UPS/DHL shipments they always deliver the shipment to the leasing office, their for we need the leasing office agent send notification via ( email or test ) to the residents, your understanding is highly appreciated.”

“I have had nothing but a great expierence here. Anytime I needed something done it is prompt and professional. And the office staff is friendly and professional. The community is quite and clean and I enjoy living here.”

“I've been killing roaches every day since I have signed my lease. There is no way this place was treated for pest before I moved in. This is disappointing to have to deal with this upon move in. Makes me wish I would have moved somewhere else.”

“My experience has been good for the most part. I would like the property to place a sign near the garbage receptacle instructing resident to place their trash inside the receptacles not just near it. The lighting on the property should be improved.”

“They need to open more hours especially at weekends. Need other languages staff at the office. It will be better if there will be a box for suggestions and claims without mentioning the name or the apartment number.”

“I absolutely love this community including the office staff. I feel comfortable here. All of my appliances work and the office staff is very active with the residence. I would definitely consider renewing my lease.”

“The community is nice and quiet. The management need to learn new ways to solve and follow the problems on the units, hire more maintenance staff, and be respectful of the money and time of its residents.”

“Absolutely HORRIBLE! Day 1, we were lied to by the office staff regarding the unit, continue to have problems getting office staff to have orders put in to maintenance in a timely manner, and the lack of follow up is unlike any place we have experienced. Very dissatisfied and will not be renewing our lease. We would rather pay a higher rent with a friendlier staff than continue to deal with a staff that does not deem their tenants needs as important. Great experience with maintenance when they are finally notified of orders. Would help if maintenance teaches office staff how to be as courteous as they are!”

“The environment is great, quiet chamorro you have Kroger store come on it's close to Westheimer. Great restaurants around. Those are the pros of this apartment complex. Good neighbors and nice environment. Terrible manager”

“There is wonderful staff, very nice and well taken care of apartment and quiet and peacefully and cleaned. I was very impressed and very happy overall with and I will make sure to recommend family and fiends”

“Living her for awhile, this new management is useless. They don't care about residents, you'll wait for two weeks for Maintainance to show up. Only one maintenance man for an appointment this size. They send you rediculous bill for all sorts of things, so you are paying for things you already have like insurance .The manager is rude and you wonder how she became a manager. So sad And the bill you for insurance even though you already have rental insurance.”

“Staff is nice for the most part, maintenance is pretty slow.. ave wait is 2 weeks! Have had multiple problems with paying rent online. The server they use is always ha omg problems! Severe potholes, on the grounds!!”

“The apartments have great living space and seems well maintain but there's too many people hanging out loitering. The security guard should walk the parking areas. People don't pick up the dogs mess off the grass.”

“Very friendly and informative. The apartment was nice and clean. The staff answered all my question and also answered the service request promptly. I had an issue with my gate code but was giving an alternate, which was helpful”

“I moved in this apt in 2017 ... i really don't recommande this complex to anyone the leasing office people rude they nice once they get u in they start treating you like ---- ... i got brock in once , and my my car have been hit 3 as a hit and run .... now am stuck with ine of my cars in my carport waiting to fixe it .. and they trumying to town my car even thi it my assigned parking ... and i was tryng to transfer in a 3 bed room for the first time they told me that they was not 3 bed room available but when u go on they wrb page u sees 2 apt of 3 bed available ... then they tolld me they dont do no more transfer .... i called the office two days after and someone pick the phone and confirmed that they do transfer ... the next days my wife went to the office and this girls at the front was saying that dont do tranfer And tho i wouldnt be approveds because i was late on the rent more than 3 times ... late because the app that they to pay l the rent acting up sometimes ... i really cant wait for my lease to be over ...”

“Experience is acceptable, you get what you pay. Apartment complex are ok, amenities are limited and maintenance sucks, but it's done with the pass of the days, like for example if you requested it on Monday most likely would be done by friday. Unless it is an emergency like the AC not working well, that could take 2 days to be done”

“I like it because it is a community with apartments with enough space, a friendly and quiet community, with a very friendly and friendly staff, I have no problems parking my car, it has enough spaces to park”

“When I first moved to community there was many young people loud noise and some problems with loose dogs. Now that B.H. Management is over this property. I will give them 5stars. Being an older single woman I am looking for safety . If there any problem the office will send out notices and make u aware of it. When I have to go to the office. Angela is excellent. She knows my name and take care of my problems right way. I missed having an office on the property but the staff work miracles to keep this property on point. During Hurricane season. No flooding. Some wind damage great drainage in the parking lot.”

“Was very mediocre. It was nothing to drastic but it wasn't as fast as it should have been. The staff has a sense of professionalism. No major issues to complain about, but the customer service and communication portion needs work.”

“Very nasty loud neighbors it don’t seem like the staff is doing good back ground checks because we have people walking around saling drugs you smell weed when you walking around the property resident cars getting damaged residents complain and nothing is done about these problems so please don’t move to this hell hole I will not be renewing my lease”

“Not applicable. I've been here less than 3 months and all I have had is a very disappointing experience. I don't want to imagine what else will happen till I move out. I like the apartment layout. Its spacious”

“Stonecrossing is a great place to property is clean, designated parking lot, dog friendly, fast maintenance, and office staff are very professional and helpful. I definitely recommend everyone to come live here !!”

“Neighbors are loud, the maintenance staff are not professional. Requests take forever to be completed. The living area is decent and Josie is really nice. But overall since the move we've had a bad experience.”

“My overall experience at the complex has not been very good. I am pretty easygoing, but had to write a few letters. I was placed in a different unit than the one I was quoted originally. I have had an incessant problem with roaches. Although they replaced the fridge and oven, the dishwasher was where I discovered the most roaches and they wouldn't replace it. The management company needs to invest in remodeling and upkeep in the right way instead of covering the root problem. The office staff (Dulce, Josey, and Angel) has been kind and professional throughout and I appreciate their service. I think changes from the top down need to be made to provide the staff with a workable system.”

“I really love this community. They go above and beyond to accommodate everyone. I would recommend anyone to this property. They are god send. Whenever there is a problem they really take care of as soon as they get they request.”

“I have had a few problems since moving in a year ago, but the office staff has quickly solved each issue and with the more serious issues, they have always given me a follow up call to make sure that the work was done to my satisfaction. That means a lot to me and I wish all apartment complexes took that extra step.”

“The overall move in experience has been good. Josie is AWESOME! She is so nice and helpful and makes you feel like she really cares. The other lady's in the office are somewhat nice. But Josie's customer service and willingness to help is unmatched. My apartment had a few minor problems but they were fixed immediately. It's in a great location especially for the price.”

“I like that the community is quite. It is smaller than what I a used to for a 2 /2. The staff is nice and we enjoy most of our neighbors. Parking is not an issue. Location is good. Have not had any flooding problems when it rains.”

“So far my experience at this community has been lackluster no maintenance service no repairs have been made I have a a wheelchair ramp in my parking spot that I'm expected to park in it has not been a Pleasant experience dealing with stonecrossing Apartments I don't know what their deal is I don't know what the problem is but I should not have to make 3-4 service request and I just moved in and still nothing has been done it is a very dark none lit complex no exterior lighting is very dark”

“Previously stayed at another community owned by this complex and because of the Hurricane had to move to this one within a week. The staff here were amazing and the transition was smooth. The apartment including the amenities are great. I am extremely happy here.”

“Not good ..... from day one I've had issues. Missing screws, brown water. Several times there had been NO hot water. After tow months I finally got a screen patio door. Still see paint and drawings on patio wall from previous renters children.”

“From the moment that we signed our lease the management team was very helpful and the I loved the apartment, the area, everything is near by. Also, when I put in a request for maintenance about the few things I wanted fix in the apartment they responded in 24 hours which was great!”

“IF you can get a response, the management team and maintenance team are great. But there are a lot of issues here. Pools have failed inspections with no apparent plans to repair. No gym or onsite office, yet rent has increased and the office still advertises these "amenities." We have lived here for nearly 3 years, our patio has been in disrepair since we moved in, and management continues to only give us the run-around. A bee hive has taken over a balcony near us, and since exterminators cannot kill bees, they will not do anything about it. (Even though we have given them the number of a re-homing team that works on donations.) There are some members of the management team that work harder than others to get things fixed, I just wish it wasn't so hard to get things resolved here. The maintenance team is always great, but getting someone to answer the phone to take down your request can be a hassle. We've also had multiple online requests go ignored.”