All 25 tenant reviews.

“Muy buen servicio bien amable la muchacha que Me atendio sheyla amable la muchacha y ami megusta la propiedad y más el trato excelente Que ella medio sediento muy satisfecha por Su servicio grasias por su atención”

“Tengo problemas en mi apartamento y tardan para venir y mantenimiento ase su travajo pesimo como hoy vinieron a echar cloroxpor ejemplo y llenaron varia ropa y el closet ya tiene tiempo saliendo mo y venian y nadamas pintavan y segun no havia likeo. Y seguia lo mismo como 3 veses”

“We've been w/o hot water since mid day yesterday! No notice. No one answering calls. And VM states: "no hot water is not an emergency" so we can't leave a message about it. There ate always issues with the water yet the bill keeps going up. In the last year it's increased from $28 to $55. The dumpsters constantly overflow. The complex becomes an island and cars get flooded when it rains. Maintenance sucks. Don't move here! Ignore those 5 star reviews. They're fake. They have to be. There's nothing good/nice about Chestnut Hill. I've been too busy/lazy to look for a new place, but even I have my limits. If I could break the lease w/o consequence I'd be gone already. I've attached an image of the times we've received notice about the water, so you can see how frequently it occurs, but most of the time we do get that courtesy. Just ran 8 miles, want to go home and shower? Too bad. There's no hot water. I'm embarrassed I live here and can't wait to move. I hope I can post this with 0 stars. 1 is too many!”

“The front desk is extremely rude and inconsiderate. There is never any parking even for paid residents. I pay to live here and they’ve towed my vehicle 3 times for no valid reason. The pool never opened the entire time I lived here. The grounds are littered with garbage. This apt complex smells and I would never recommend living here to anybody.”

“Staff is nice, but neighbors stomp and play loud music on purposeto annoy, as well as throw trash anywhere, and destroy the grass/landscape for who knows why. Ive attached pictures. look elsewhere if looking for sanity living. Security is never present and gate is always open. You see new strangers everyday trying to run phycological schemes on you. Inside apartments are laced with cameras/pin holes; this is the sad truth”

“I see a lot of negativity here on these reviews, but you know what?, I live here and it is a great place. Location wise, the metro bus rail is only minutes away walking, and for some like me who goes on foot for commute a lot, that is amazing. Apartments are nice with wall upgrades and granite counter tops. The staff is very friendly, always there to answer or help with any questions. Pool has been closed for a bit, but only due to the past storm. Maintenence guys are cool and friendly as well. Looking forward to decking out my upstairs patio balcony with lights and decor!”

“I moved here in march I don't recommend nobody to move in these apartments.These apartments have no parking spots you have to pay for a parking spot its never parking at night time the apartments are filthy when u first purchase it it stinks the garbage disposal don't work its infested with bugs and reaches the carpets come dirty it's all a waste of money and time it full of -------- and criminals do not move here your car will get towed and they can't help u it's a leeching --- apartment this is a nightmare living here better off somewhere else!!!”

“WORST APARTMENTS EVER!! They showed me a appointment and gave a different apartment way different then what I wanted .PARKING IS TERRIBLE AND RIDICULOUS! Management don't care about the people living in the complex .Been trying to reach corporate for the last 5 months and haven't heard from them. SO READY TO MOVE OUT !”

“Living in these apartments has a huge downside. I'll list some of the reasons to back up my claim. 1- They are cockroach infested. Say goodbye to cooking or leaving your plate without washing it right away. 2- After you rent a house, you have to pay another fee to have your parking space for them to leech on you a little more. Expect yourself to park outside the apartments if you don't pay that fee. Make sure your visitors park outside or they will for sure get towed. The reserved spots look very similar to normal ones. two of my friends got towed already. 3- Sleeping is hard when you have paper thin glass and everybody is blasting -------- music with annoying loud quick beats to back it up. If music doesn't wake you up, people arguing and yelling will. 4-maintenance do their job well, except that I woke up once with a maintenance guy in my house fixing stuff. he opened the door with his key. quite trippy. 5- expect to see trash on the ground, things I saw included diapers, to go boxes.. all kinds of stuff. 6- my apartment has a disgusting smell to it since the day I moved in. I can't get rid of it. 7- I itch for 5 minutes after every shower, I don't know what kind of skin munching bacteria they mix in, I just know that im only showering in the gym or my friends houses. I did not want to write this review since they are trying to work on these apartments and I wanted no harm, but my tipping point came when yesterday there was an accident in front of my reserved parking spot which blocked me from going in. I parked in a reserved space without noticing since all the spaces, reserved or not, have the same color. two hours later, my car got towed and I had to pay 219 $. Beforehand, I went to the office to talk to them. I talked to the indian manager, he is the rudest person I ever came across. after a couple of minutes of him being aggressive, he started yelling at me and told me he is not going to help me. very unprofessional and "un-manager like." My motivation to write this post is my car tow and the rude manager, but all the above reasons are 100% true.”

“This is a terrible apartment complex, in one year they changed management 3 times, and each time, i listed the same issues i had with the apartment that were on my "Move-In Check List". The latest management came in July 2014 and raised the rents, promising to do the repairs. They sent two idiot service men who stood and acted like they could not understand English. A rodent came into my apartment through an uncovered dryer vent in August, AS OF DEC 2 they have yet to resolve and remove the animal. Don't even bother to move here. Management is rude and only is concerned about making the outside of the place appear inviting.”

“Living in this complex since December of 2013 up until now has been hell on Earth. Water supply "down" every month on end. Periods of little to NO running water. I JUST woke up to my ceiling leaking in two different places. It's almost 5 a.m. as I type. Horrible living experience considering I pay rent on time every single month. Wouldn't wish this living on my worst enemy. Neighbors always loud. Yelling, screaming, and even PHYSICALLY fighting outside. My ceiling is still leaking......”

“*********HIGHLY NOT RECOMMEND THIS COMMUNITY********** Please safe yourself a favor save yourself sometime and headaches. The buildings were built in the 1970's everything is out dated and old. Maintenance is forced to work cheap to stay under budget I am sure leaving your service works uncompleted or poorly service perform due to the lack of funding by the property management and/or owner. Now: I am simply writing out of true and honest experience. Nor am I angry at the apartment property because I have bigger and better options than Houston. I am not renewing my lease at the end of Oct. 2014. I can't wait to get the hell out of this crap of community. Management professionals aren't professionals they could care less about the community you can tell this is just a pay check to them and nothing really matters to them. Here's just a few I have witnessed or seen happen since the time we moved in. When my family moved in everything seemed to be alright until we started using Toilet, AC and Shower. The toilet wouldn't flush properly, our first work order took management and maintenance to finally put in a new toilet after 2.5 months. Shower knob broke off after couple weeks and bathtub was never replaced or cleaned. Absolutely terrible and unacceptable on the part of management!!! AC Unit flooded our bathroom causing mold smell and flooded out our apartment in master bedroom and hallway. Totally ruined the wood tilt in the bathroom. Still waiting new carpet... We asked for second exterior outside lock that was denied when we offer to pay for the locks ourselves just wanted maintenance to install the locks because the property belongs to the owner and management... Very dark campus and half the time outside lights don't work or never replaced fixed etc... To mention car break ins and apartment break ins will happen in this area and community. If you decide to move to this complex I would like to warn you. People watch you when you leave your place and 100% know your schedule. Once they have your work schedule down they go to work. No security guarding the gates or no security onsite ever! Trust my wife and I pack our guns with us every time we leave our apartment. No in house security alarms. We asked if we could have a private vendor to come into our place to give us a quote and management told us where's a $500 deposit to have this feature installed. Really?????? Maintenance tries to clean up the grounds the best they can but the people in this area do not care about the community but will be the first to complain. People leave their garage outside for hours or days at a time that attracts bugs and roaches to garage bags. People speed through the parking lot regardless of who's walking or crossing the opposite side of the parking, also people tailgate your vehicle when trying to drive at a decent speed. Maintenance work orders take forever to acknowledge most of the time you have to call second time and always have to come back for a return visit. Since moving into Oct. 2013 we've had 15 work order submitted and its only been 6 months into the lease. If you think this is out of anger be my guess waste your time for a year of stressful experience. I'm moving my family back to New York City. We should've never left the city... Good luck!!!”

“UNDER NEW MANAGEMENT, TENNANTS HAVE TO PURCHASE A GATE CARD, WHICH IS FINE. HOWEVER, THERE'S NO ACCESS GATE CODE FOR VISITORS, CHILDREN COMING HOME FROM SCHOOL, ETC. HERE'S MY EXPERIENCE: I BECAME ILL ONE NIGHT AND NEEDED TO CALL MY GIRLFRIEND TO COME AND PICK ME UP TO GO TO THE DOCTOR. THIS WAS ABOUT 2:00AM, AND SHE HAD TO WAIT 30 MINUTES FOR ANOTHER CAR TO COME TO LET HER IN. HORRIBLE SOLUTION: FIX THE GATE, OR PLACE A GUARD IN THE GUARD SHACK. YOUR CRIMINALS ARE NOT COMING THRU THE FRONT GATE, THEY ARE BUSTING THE WOOD FENCE YOU KEEP PATCHING UP EVERY WEEK! I PLAN TO GET A PETITION SIGNED, AND PROTEST THIS UNKIND RULE.”

“Do not move into this roach and rat infested apartments. Thugs are kicking folks doors in on a daily. The managers only look out for the Spanish folks. AC stays broke their is only one good maintenance man here the rest suck ---. If your car does not move for a week for any reason they have it towed.”

“Wow, I cant believe what im reading...It seems to me on most review sights (even this one) People have a tendency to write in anger. Im writing this to say im quite HAPPY with my apartment. I got new appliances, new carpet, and when the ac broke down last week they had a maint. guy out same day. This is not a new property, but for the prices they have and the steps they take to ensure safety im saying now. THIS ISNT A BAD PROPERTY. I Shopped around the Southwest for a community for AWHILE. and honestly this side of town is like houstons armpit people and properties alike. Thank god for chestnut hill, at least they have standards and a uniformed crew. all the other apartments looked a mess. For the area, its the best deal, and more difficult property to get into. I think people should look around before criticizing thier own floors.”

“DO NOT MOVE HERE This apartments are the worst apartments anyone could ever live in.....they let people with robbery and murder backgrounds move in here...people are constantly fight and shooting and management is not considered management..they look good in the day time but wait until night time...the rats come out to play. I stayed here for years and only stayed to make sure my apartment history was cleared..and my until had mold they never fixed...a water leak from the kitchen to the bathroom...worms in the apartments..they never fix anything and they always try to get over on you by changing the rental rates month to month...I honestly cried almost everynight and was scared someone was going to come into my home.”

“i just moved here, and i have had nothing but issues since i arrived. My apartment was disgusting, roaches everywhere, cigarette butts (still remaining) outside my window. Not only that I found a used bottle of chocolate lubricant in my bathroom... what kind of maid service do you have when you can't even remove that?? Most of the neighbors are nice, but ---- the leasing agent Kendra is an idiot. Thankfully I've only had to deal with Adam, who has his act together, and is probably picking up her slack. If things don't get better, I will be moving out asap.”

“I lived there 2 weeks and had to flee for my safety ! I made 2 cell phone calls there, both contacts had their bank records and Social Security records removed grom their home and vehicle, and my luggage and mailbox were broken into. I was followed by gang members from this address to my next home, which I will put in my police report. The managerappears to be disclosing some bogus info about the property management company' true identity. The address of the Valcap Group has vanished !”

“Simply Ratchet. That is all.”

“I'm finally free from this ------ nightmare....this place is horrible, the staff is rude, maintanence did not come to do repairs, the office staff changed like 6 or 7 times in 6yrs, loud music, gun shots all hours of the night,lots of roaches(big ones), i had a neighbor that apartment was attempted to be broken into while she was at home in broad daylight. Lets just say she got all her stuff and left the next day. The only reasons why I stayed here so long was rent was cheap and I was going to school so i couldnt afford anything else at the time. Now i have a much better position with alot more pay so this place served its purpose but I will advise anyone do not stay here. I really felt unsafe after like the 4yr, no security, the gate stayed broken.”

“I have lived here for years. The hot water goes out at least once a month, and sometimes there is no water. There are at least 20 unsupervised children roaming the apartments at any given time, as young as three years old. The kids climb on your car, open your car doors if it's not locked, and leave trash every where. They throw glass bottles and break them in the parking lot, write on the buildings, and run around screaming all day. Most of the two bedroom units have two families with at least three kids each living in them, so that's ten people in a two bedroom unit. There's no parking. Management is rude. This place sucks.”

“The management is rude lying bastards...they stole my deposit and app fee with the intentions of moving in....to call me back and say i was denied with no explanation...they promised me the same apt they did another couple and took my money...Adam and Kendra are two mutha----ers i would love to see on the streets...they lied to me and was very rude when i asked questions”

“i have been living her for a week! and for the most part NOOOOO!!!! the leasing agent who help us completely lied!!! they told us about all these things that they weee supposedly doing bt ive yet to see somwone working on anything ! the maintnence is extremely slow we told them about problems with the apartment a week before we even moved in and when we moved in the problems still exsisted plus more! the leasing agent said parking was good! thats a lie you have to get here early to have a spot parking is ridiculous! they have plenty of stray cats which they said as they see thwm they pick them up for the aspca to come get LIES! these cats are ridiculous and i see more and more everyday! the dont do the things that you ask them to so until you threaten to move out and not even then. the apartments are old and you cant tell by looking in the inside! do not believe all the good things that they tell you they tell you that so they can get your John hancock at the bottom of that lease! they have soooo many holes in the ground througout the complex its crazy! and the leasing agents and management are RUDE and try and catch an attitude when you tell them tou have a problem! my mom said i shouldnt have moved here i regret it!”

“Do not move here the management is shady and conniving. They dont put warnings on your door about Parkin situations or anything. If you have a problem they act as if it's not their responsibility to help you. Cheap rent equals cheap service. Take my word for it DO NOT MOVE in CHESTNUT HILL APT”

“The new management is a pain, I walk into the office and they look at me like I've interrupted them. They think I dont speak Spanish, so they talk about me in spanish, pero yo hablo espa ol. They towed my car for no reason, that cost almost $300. The hot water goes out every other day, and its over crowded. every two bedroom apartment seems to have at least six people living in it, and at least 4 cars: 1 for sale, 1 with flat tires, 1 that wont start, and 1 that might, and yet they towed my car that runs fine, has up to date tags, and insurance. There's always at least 20 kids running up and down the stairs, hanging out in the parking lot until midnight making noise. I can't wait until we move.”