All 50 tenant reviews.

“ROACHES RATS AND CRAZY LOOKING INSECTS HONESTLY VERY NASTY AND NOT SUITABLE TO MOVE INTO! THESE PPL NEED TO GET THE TEXAS HEALTH DEPARTMENT TO STOP THEM FROM LEASING APARTMENTS FULL OF MOLD ON OLD WOOD AND WALLS. U WILL DEFINITELY REGERET MOVING IN I AM AN APARTMENT OWNER SINCE 2014 AND THIS PLACE ONLY HAD GOTTEN WORSE & worse ! OVER THE YEARS READ ALL THE REVIEWS I POSTED THAT YHEY TRY TO HID WITH THEIR FAKE OTHER REVIEWS”

“The only complaint I really have is that maintenance requests take a week or so to get taken care of. However, I love how spacious my unit is and the staff is polite and courteous so I’m not going anywhere any time soon.”

“The apartments are pretty decent. I am here because of the school. The people at leasing office are not of any help. I have complained them from the second week of moving in about the NEW PAINT OF MY BATHTUB peeling off but it has been six months and nothing has been done. All they do is take a note. Can't wait for my lease to be over. If you are ok with your stuff not getting fixed in time, then it's ok to live here. I'm so disappointed at all the sweet talks they do before moving in.”

“I have live here for a year. It started out pretty good but as time went on I had problems with my air conditioned for almost 2 months. I called and called nothing had happened. My apt was hotter then outside and when u call they want have attitude. There is mold in the kids room that never got taken care of which is sad. I have picture for proof if they even attempt to play with me. They are money hungry and charge u for every little thing. I am so happy that October is my last month in this hell. Cause customer service is a zero I literally had to go buy 2 ac window units cause my air is still not fixed. I even requested for them to take some money off for my inconvenience in my living situation but got nothing.”

“if I could put zero stars I would. I've lived at 4 different apartment complexes in Houston, this is by far the worst experience of my life. Management is unprofessional and non reliable, make sure You put everything they say in writing and signed!! Management and maintenance are negligent and will be report to Housing.Horribly looking property nobody is taking care of it. Huge roaches are everywhere. I have been spending $100 every month ever since i moved here just kill Roaches but still no LUCK, Terrible place to live.People, don't rent apartments here, you'll regret it. We will not be renewing our lease. Seriously, do not move here. Not worth it.”

“This is the worst place to live! My nabors are always coming to my apartment and banging on there ceiling bc I have two babies and they can here them trying to walk and crawl. Also the floors are so bad they have huge holes that are just packed with some fome or have a pice of wood shaved under the layer carpet like everywhere., I was pushing my babies bassinet in to my room and the baby flipped over fell out and hit the wall from one of the holes, when I told them they said they would have to see if they can fix that, one year later nothing. Also roaches like crazy. And don't even get me started on my electric bill I own some stocks in my electric company and my rate is 0.051 so how is it that my electric bill is 320 and I have never payed more than 100 dollars in the three years I have been renting from other apartments. Huuum. Last thing bc I could go on and on but who in the heck paints the bath tub like the bottom where you stand so your feet stick when you turn on the water, and when they did the left dirt in it and painted over it so when my kids take a bath there legs and bottoms get scratched up. Ok I'm going to stop if you want to live in hell be my guest.”

“excelente servicio por parte del departamento de mantenimiento, ellos estan a la hora cuando los necesitamos y que damos satisfecho con sus servicios.”

“This is the third time I have requested pest control for my apartment and no one has shown up. I am home each day that they are supposed to come. Either the people in the office keep forgetting to put my apartment down or pest doesn't show up. What kind of place does that. So unprofessional. I am paying rent each month on time which already includes all those amenities so why am I not getting serviced for what I ask. I only moved here in the bginning of January. After I moved in, it was a struggle to get anything fixed. I put a work order in through online or over the phone and no one ever shows up. Then when you call and ask what the hell happened to the request they make up some -------- that no one recorded the request or the maintenance need a few days to get through all the other requests and still never show up. This will be my 4th month here and already I know that anything I ask for they will not complete. And then my neighbor got robbed last night in the parking lot. Apparently this is the 2nd time this week. So as I'm writing this, I'm trying to call the office but it keeps going to voicemail. On top of that, their voicemail box is full and I can't leave a voicemail. I go on to their website and find another number, turns out that number isn't even for this apartment, it leads to another apartment complex. So over all, they lie, they are disloyal, and they don't give a ---- about their residents. I would never recommend this place to anyone. Moving to Mexico would be 1000 times safer and nicer.”

“DONT MOVE IN APARTMENT 80D it's frraking horrible WHEN WE MOVED IN FEW DAYS GO BY WE START SEEING TONS OF ROACHES !!! Bigg roaches ! Them the person under me constantly harassed my family about them walking hard when they are getting ready for work or whenever my niece would come over ! He always told my grandmother he was " packing " as in he has a GUN . My stay was horrible! From just being harassed by him everyday ! I'd have to tell him about himself everyday literally! Crazy thing is the FRONT Office KNOWS THE THINGS HE DOES ! The people who previously lived her before me LEFT BECAUSE OF HIM . It's crazy Don't move in apt 80D !”

“Bad thing about these apts is that they never fix nothing. We have a leaking problem all over where it goes to the ceiling, walls, closet walls, closet carpet and room too as well. Just plain bad and took forever to get toilet fixed up to over 7 months and we still have alot of issues in our apt:( ??????????????????????????????????????”

“So....we signed our lease with mansions of shadowbriar for a January 2014 move in. We saw the reviews but the price for rent was something we just couldn't refuse. We moved in our unit and I was disappointed by the condition of my bathtub, the low quality of the "wood" floors, and the thin floors and walls. Then....the roaches started appearing when our neighbors downstairs moved. Yet, we pushed through because who could beat $760 a month on this side of town. When it came time to resign, we decided to sign again because we would not be able to find time to apartment hunt with mine and my husbands schedule. We resigned even though our rent went from $760 to $840 a month. Then,.....the roaches REALLY started to show up and show out. We were so embarrassed to have anyone over. Every time we would call the office, sometimes they would conveniently "forget" to put us on the list and sometimes they would come in our unit. They would fake spray some powder and the roaches would tap dance on that. the only time we had relief was when this one couple moved in downstairs. I believe that was because we both were calling the office regularly. Management constantly changes. The quality people they have been leasing to is going down hill. It went from quiet to random people hanging outside all the time at all times of night. Our new neighbors have HPD at their house regularly. The dishwasher is some trash, the toilet runs all the time. The bath tub is molded have rust stains. We are one week from moving into a new apartment complex that is ten times better and paying the same amount we pay now with cable included. Do yourself a favor and don't lease here unless you are out of options. I hope they do a deep clean and fix what needs to be fixed. If they did and kept steady helpful management, this place would be decent.”

“very dirty area don't car for residents bad maintain the backyard on the back of each apartment all the time dirty and there no grass like you live in the jungle and in safe I don't recumended to live in this complex”

“Do NOT move into these apartments! At first sight the complex seems well kept & very nice, especially for the rate of rent; but do not be deceived by the outward appearance. Positives: Very spacious living quarters. Updated appliances, carpet, doors, etc. Negatives: SAFETY! This is not a gated community which allows residents direct access to the street, & pedestrians direct access to your building. I've personally witnessed robberies, threatening of gun violence and domestic violence since moving here. It hasn't even been a year. RESIDENTS: To me it seems as if there is a decrease in standard to be met for potential residents. My newest neighbors which stay directly beneath me are extremely ------, loud, trashy and rude. Weed and cigarette smoking in the main corridor of the building; random men hanging out on the steps; a rock is kept in the door to allow access for their "visitors" to have free access to our building; their living room window was punched out by women trying to attack another person in their apartment (this occurred 2 months ago and the window has not been fixed); young people sitting on top of cars, using profanity and playing loud music in the middle of the day and at night; at LEAST 5-7 occupants in ONE apartment. I've complained several times to the leasing office in which they finally sent a lease violation out. But since then nothing has changed and I am only instructed to call police EVERY TIME they do something. MAINTENANCE: Seriously, you have to place at LEAST 4 requests in and call with complaints just to get maintence to come fix the issue AND also pest control. Pest control came ONE MONTH after I complained about an outbreak of ants in my closet. Due to their lack of attentiveness I had to handle the issue myself. When we moved in there were several broken objects in the apartment, and several walls were not repainted. They still remain unpainted til this day. Maintenance and/or pest control also left a large stain on our living room wall while filling a request which has yet to be painted over. It seems as though their main concern is receiving your rent money monthly. They show no sympathy or urgency to accommodate their tenants. This is NOT a safe environment for families, children, or single women who live alone or with a roommate (as I do). I am extremely anxious to leave this property when my lease expires.”

“I moved here when there was new management that took over. It appeared things were going well but the last few months there had been anot her change in the management team in the front office. After the heavy rain my roof began to leak. Water stains on the ceiling. I'm up stairs so I get he rain first. Well they were contacted and assured me it would be taken care of. Next rain storm the water leaking started again this time leaking on my living room furniture. I contacted them and was rudely told to file on my rentals insurance that's what I have it for and they would go the contractor out when he can get out. Unacceptable for the amount of rent I pay. Now the nasty attitude I was given when I asked for assistance was down right uncalled for. I never got nasty with her and I'm the one dealing with the issues. I asked for assistance to move my sofa out the way to place bu keys. She told me she would have maintenance come with a bucket but they would be instructed not to move any furniture in the event they get hurt. Really and please note the never showed up either. Not a place you want to move if have request. The old staff where helpful and very nice. Sad that I have 8 months left to deal with the nasty attitude. Hopefully nothing else breaks down so I don't have to speak with them”

“Do not move here. Not worth the money. Apartment: The apartments are older, but spacious. However, when it floods, the water is coming in. Time for updates. Staff: Hard to get in contact with. Not organized. Never there on time. Maintenance: You will have to request service multiple times. Probably won't be done right. Property: Not kept up properly. Trashy. Parking: You will get towed, with a decal. They tow people for senseless stuff: backed in, parked over the white line, etc. they are in conspiracy with tow people. Overall, not worth the price you pay. You pay for trash, which is not kept up. I could go on and on.”

“If you are thinking about moving into these apartments STOP!! This is a terrible place to live, the ladies in the office are very rude and unprofessional.If you need something fixed in your unit it will not get fixed until two weeks later.The landscaping is terribe,it's always trash in the parking lots.The property is very ------ and it's a lot of robbiers going on that management fails to inform you on.I can go on and on about this sorry place.I'm so glad that I have moved away from this hell hole.”

“I have reported puddles in my apartment when it rains, and there hasn't even been an attempt to investigate it. Today, I woke up to enough water to splash in within the carpet from the window to my bed. Recently water was spraying out of my shower wall. It was eventually fixed after weeks, but they have never come and recaulked so I have mildew constantly. If you put anything near a wall, there are dark spots from moisture inside the wall. I have to call maintenance 5 times for anything, and they usually still never come. The office does not follow up on maintenance requests and seems to have no record keeping of previous requests. My whole apartment smells moldy. I did not want to resign my lease, but my husband wasn't ready to move immediately and they stated that our month to month would be $2200. I thought that was surely a typo, several office staff assured me that it was correct. The floor plans are nice, and I loved my kitchen. But don't live here. My husband's car stereo was stolen from the parking lot. The tree outside of our window has a gang tag on it now. There've been 3 murders on our street since I've lived here. Look elsewhere. Other problems: Washer & Dryer came a week late. Stove wasn't fixed for weeks. Hot water heater flooded entry way and computer room. Guest bathroom shower does hot water, but not warm. I have a cracked fireplace that hasn't been fixed since the day I moved in. I had moldy vents that took a year to replace and that's just because I refused to sign the lease until they were changed. There is no night drop box for rent, and the online payment option is unreliable. They have posted eviction-type notices on my door for less than $10 when they weren't able to accurately estimate the water bill. Dog mess on a good percentage of the grass between street parking & sidewalk. Have your guests watch their step. Small infestations of millipedes and cluster flies due to of poor state of building. Pros: They did fix my AC immediately when the motor in that went out.”

“They simply refuse to respond to any maintenance requests. It's not worth the money, when you can spend just a little bit more for better service and quality. We can't wait to move.”

“Omg! This place has been the absolute worse I have ever lived . There was a large rat living in my home for over a month! They did NOTHING, if your late on rent by one day they will pad lock your door and they will come into your home and take valuable things like computers and flatscreen ltv's that's way they always given away tv's if you move in. This place is nasty and they don't have any amenities! People cars have been broken into. And there has been a murder in the parking lot women was on fire in a car..........”

“Overall the apartments are ok. Never have much trouble until something needs to be fixed! The maintenence is horrid. Definitely not worth the money to live here. You have to call numerous times to fix things. They will make you stay home and wait for them to come but then they never show up. The staff is okay but don't expect Them to do anymore than what they are paid to do.”

“i love the apartment but we just moved in about two weeks ago and we are already having a major bug problem....Spiders are everywhere and in the kitchen cabinets they have super tiny brown ants that are all over all of your dishes... also they have fire ants in the apartment as well. we pay way to much money for that!!!!! also they have the huge flying roaches all over outside your doors but overall the apartment is very nice we have had no other problems except for the bugs”

“Horrible, I have never bothered to write one before but it too bad I have to. Rats are everywhere, look around the outside of buildings for proof, nothing ever gets fixed, the office smiles at you but it's all a joke here. Don't let the model fool you, ask to see what unit you will get and look carefully. Cracks in the foundation make it easy for rats, roaches, bugs to come in easily. Your electric bill will be sky high because of the old windows, my car was broken into, I am approached by homeless people late at night when I get home from work. Do not move your family here. Most other residents have gotten discounts to keep quiet, but believe me it's bad!,,”

“Do not move here even if they let you stay for free. they fix things with scotch tape and paint over problems like mold. Its the worst apartment complex in houston and have switched owners three time in 16 months. They would be better off selling the units and letting people help themselves.”

“the Mansions is the best apartment, they keep the property in top shape ,the management is the best I have ever seen, I have lived in many apartment through my life and this with out doubt the best one ,they are very helpful and resolve problems in a expediently way ,all who is looking for a apartment should start here”

“Do not move in here!! management will tell you what you want to hear but will not follow up on anything. The maintenance is one of the worst I have ever seen. they use illegal immigrants for everything. do not plan to get any rest in your own home-between your neighbors, and ground crews you will be woken up at the crack of dawn. They will show you a perfect model but the apartment you will live in will be completely the opposite. lowest quality I have ever seen in any apartment multi family dwelling in the entire city of Houston. They will misrepresent everything and just plain lie to your face - for the same amount you might as well live at the villas or Waterford on Wertheimer at least there they are new. the Camden are cheaper - this place is high rent for cheap!! do not trust this management company on any level. The management company is WestCorp MG - Stay away only the lowest quality is here!!”

“You do not want to live here. Management is a joke. Maintenance is a bigger joke. It takes 3 months to get anything fixed and then it is fixed wrong. They will TOW YOUR CAR AND YOUR GUESTS CAR without hesitation. So happy I left.”

“I know most reviews are written by disgruntled tenants with bad experiences but I challange ANYONE, who has lived here more than 6 months to write a positive review. Do NOT move here. I have been here several years and finally made the decision to move when my lease is up. For the past two months I have had roaches (big ones) and ants. My place is clean, I am not dirty or messy, do not leave dishes in the sink or trash out. I am still waiting on extermination yet we are charged every month for pest control (tenants look at your invoice). Also the noise is a HUGE issue for me. I live in a downstairs unit and am constantly being woken up from people going up and down the stairs and slamming the entry door at ALL hours of the night. There is no respect from neighbors. I have tried talking to my neighbors directly and the staff but nothing has changed. Once, one of the neighbors physically threatened me. I placed a cordial note on the door asking neighbors not to slam the door just to have it torn down and was told by one neighbor I was doing this based on the race of the tenants in the building. NOT true at all but that is the mentality of the people around here. In the past year and 1/2, I have had 9 different neighbors move in and out. 9! That amount of turnover is ridiculous. The office staff is....well, who are they? I have yet to see the same staff memeber and/or MANAGER for more than a few weeks, month at most. It is impossible to establish any kind of relationship. My AC has gone out 3 times in the past 4 months and it took them 3 days to fix it the last time. They will not reimburse you for a hotel so you have to suck it up and endure the summer heat until fixed. Emergency maintenace is a joke as they do not respond at all. NO Security even though they tell you there is a courtesy office that patrols the property. As for the price, it varies. I live in a 2 bedroom and pay $875.00 water and trash fees (average $40mo). When I had a 1 bedroom, I paid $725.00. None of my neighbors pay the same rate as me. We all pay different amounts for the same apartment. It depends on the special you get at lease signing. It disappoints me to leave because I really like the interior and size of the apartment but not enough to stay here without any MAJOR changes to staff and/or caliber of tenant. Pay attention to the recommendation rate at the top of this screen. It says it all. I am eagerly awaiting the end of my lease so that I can leave here and never look back. Read more: http://www.apartmentratings.com/rate/TX-Houston-Mansions-of”

“Trust me... You don't wanna live here! My first year was great, no major problems. Anytime I had an issue... They were ontop of it! However, after I renewed my lease for my 2nd year, everything changed. NOISE - the walls are paper thin. I'm on the first floor, because I had to have the wood floors. Big Mistake!!! In the 2br 1ba the master bedroom shares a wall with the foyer. You can easily hear the door slamming shut at all hours, people talking, and what sounds like stomping up and down the stairs. I don't know what upstairs is like... But I can hear my upstairs neighbors stomping around often, even as I type this review it sounds like they are rebuilding above my head. I also live by the pool... And any given time people are at the pool way past pool hours. I'm talking 1 and 2am on a week night. There's no one to enforce the hours so people do what they want. PARKING - its not bad, but far from good. I had my spare car towed for an expired inspection sticker and had to pay $250 to get my car back. Granted... My inspection sticker was expired for approximately 10 days before it was towed. No warning at all aside from what you sign on your lease agreement when you first move in saying that you understand your car can and will be towed for any offense. I've seen them put orange warning stickers on some cars... too bad I didn't get that same courtesy. Additionally, if you have guest they will have to park on the side of the street or risk being towed. And trust me... THEY WILL TOW!! My BF had his car towed from the parking lot during the day in the midst of packing his stuff in it. OFFICE STAFF - Whoever was in the office at the time you signed your lease, you'd be lucky if you saw them by the time it was time to pay your first months rent. In my 2 years I could easily name 10 different people I have had to interact with. Also... at one point you could pay rent online for no charge, but now they charge $15 to pay online. Additinally, I'm glad they stopped putting threatening "friendly reminders" on your door on the 2nd day of the month. It would say friendly reminder but would be telling you that you owed $1,000 if you paid after the 3rd day. WATER - for 1 person I have been charged $50 a month on average. They go based on how many live in your unit. Personally... I know for a fact that I have never used $50 in water for any 30-day period. But know this, if there if a water leak on the property you're gonna pay for it. I've had some majors issues since living here, that of which I won't get deep into... From the towing of the car... Being without a working bathtub in my home for a week... To the noise from neighbors keeping me up at all hours of the night. This partictlar neighbors was finally evicted but chose to move out of his upstairs unit at 3am on a Monday morning. I have only a few months left in my contract and have already given my 60-notice. I've always considered leaving a review but would never actually get around to it. However, now looking for a new place to live I see how helpful truthful reviews are when searching for the right home I felt it was necessary to give truthful feedback. I hope you do your research before moving here, or anywhere else for that matter. I can't wait til I am freed from this place.”

“VERY NICE FLOOR PLAN... VERY NICE STAFF !!! THEY ARE STRICT ON RENT BUT I MEAN WHO ISNT !!!! THE REVIEW BELOW ARE A BIT EXTREME.... I MOVED HERE FEBURARY 2012 AND I AM IN LOVE!!! UNDER NEW MANAGEMENT AND THAT PICTURE UP THERE IS A LIE !!! VERY QUIET AND NO BREAK END !!! LOVE WHAT I SEE I RECOMMEND THIS PLACE !!! : ))))”

“Having lived at The Mansions for over 12 years, I feel I am qualified to give an honest opinion. When I first moved in I loved the place. I knew my neighbors. I had a great relationship with the office staff, maintenance and the manager. The property was well kept, issues were handled immediately. Long term tenants were rewarded by the way of good renewal rates and incentives to stay. After a few years, the property was sold and the awesome staff was replaced. Since then, the place has had its ups and downs. Unfortunately its been down for far too long now and doesn't look like change is anywhere in sight. I couldn't even tell you the current managers name or even name a staff member as it changes so frequently. Because of this, EVERYTHING suffers. The maintenance is a joke. I had to wait 6 hours for a call back from EMERGENCY maintenance and am still waiting (3 days) on another call made to them for a serious issue that needed immediate repsonse. Once when they came to repair something, they used my towels to clean up their mess and then left them in a pile on my floor. They are extremely unprofessional and I seriously doubt their qualifications. Management offers ridiculous move in specials ($200 less a month than I am paying) to get people in and these same people are moving out in the middle of the night when the regular rates kick in as they can't afford it. Then when my renewal comes up they want to increase my rent. Where is my incentive to stay, my reward for being a great tenant who pays their rent and doesn't cause problems? My last two neighbors were both evicted for non payment. One of my neighbors was dealing drugs from his apartment. Management told me that I need to call the police. Come to find out later, the guy was actually a friend of a staff member. The entry halls are trashed. They used to have housekeeping come in and clean once a week but that is long gone. I will sweep the entry and pick up trash left by neighbors but I dont know why I bother as they just keep trashing it. There is staff that picks up trash from the parking lots but they don't pick up trash by the dumpster or trash in the bushes. My entry door intercom system (one of their key selling features)in this apartment has NEVER worked. After numerous calls to the office I just gave up. Noise is an big issue. The walls are thin, the ceilings are thinner. When I call the office to complain about EXCESSIVE noise (I live downstairs so I am used to normal sounds), they tell me to call the police. I have seen several posts about rats and theft and thank GOD I have never experienced either of these issues but I can honestly say that the ways things are going its just a matter of time. I am not surprised by the rats as our dumpster area is always full and people place things behind the dumpster that the trash men don't pick up. I have seen the same trash back there for over three months. Yet my trash/water fees keep increasing (almost $50 a month). I am having mold issues that have yet to be addressed by management. Parking is great for tenants. I can usually find a spot in front of my building. Unfortunately my guests have to park on the street and can never find a spot close to my building. It is also difficult to see oncoming traffic when exiting the lot due to all the cars parked along the street. Twice I have almost been hit. The sad thing is that I really like the layout and upgrades of my acutal apartment. That is the ONLY good thing about this place but it is not worth staying here. My lease is up soon and after many years, I will be leaving. Your loss Mansions. I was a damn good tenant.”

“THIS PLACE IS A DUMP! VERY NASTY AND DIRTY AND GROSS LANDSCAPING. THE MANAGMENT OFFICE IS VERY UNPROFESSIONAL. MAINTENANCE DO HALF AZZ JOBS! IF YOU ARE LATE ON YOUR RENT BY A DAY, THEY WILL COME IN AND TAKE YOUR ASSETS (TV'S, MICROWAVES, ANYTHING THAT IS NOT NAILED DOWN! THERE IS NO SECURITY WHAT SO EVER! CARS ARE ON FLATS AND THE LIGHTS ARE NOT BRIGHT AT ALL! THE UNITS ARE ROOMY BUT VERY CRAPPY! I WOULD NOT ADVICE ANYONE TO MOVE IN THIS DUMP!”

“I personally experienced crime had three attempted breakins , prostitution within my building , drug use and paraphanellia in the building and foyer , a murder , and bed bugs within the building which management never notified any other units or tenants of the issue . My apt was completely flooded out floors , walls , electrical outlets and vents had water pouring out of them , and it took three days for the issue to be addressed . The last straw was when a large black rat was seen running within my unit and management addressed this issue by putting glue traps out and when the exterminator arrived management told him not to seal up any holes . The maintenance man came in and taped all the large holes which were found under the kitchen sink and under the sinks in both bathrooms with ie; computers land laptops ... This truly was and is ------ living at its best . I am currently living in a totally different environment now and am so bleesed and relieved to have left ! If you value your life and your safety stay away !!”

“NOTHING BUT PROBLEMS AND UNNEEDED STRESS- I moved into the Mansions at Shadowbriar in February of 2010. At the time when my roommate and I walked through the model apartment we were impressed with the openness of the floorplan and were excited to move in. The first problem we had was that our apartment wasnt ready the day we were supposed to move in, despite signing the lease and getting everything in order over a week ahead of time giving the staff plenty of time to have our unit ready. Our moving truck was already there the day we were supposed to move in so the staff decided to let us move in on our agreed date anyhow, even as they had maintenance still in it cleaning the place from the prior residents. The second issue became (while not an entirely major one) that our door buzzer (in this complex all the buildings contain 4 apartment units each that have one front foyer door to the 4 units) so that you can buzz guests in the door, never worked in our apartment. And has never worked the entire 2 years i've lived here. When I asked the front office staff about this they told me that it fell into the responsibility of the area Home Owners Association and that they (the apartment complex) weren't in charge of that. ???? Sometimes they are good about service requests but other times i've had to submit multiple requests to get things fixed. I've currently waiting to get my kitchen lights fixed so I don't have to cook in the dark anymore. This apartment complex has had a revolving crew of people who work the front office. In two years of living here i've almost never talked to the same staff member twice and they've cleaned house in the whole front office at least 3 times in the 24 months ive lived here. So its hard to build a relationship between staff and tenants when they are constantly changing the staff so they never get to know you. CRIME- I know its an apartment complex and crime is rampant in all complexes. In the first few months I lived here they did actually have a security person that drove around on some nights. Then it was every once in a while, then it stopped completely. The first year I lived here my roommate had her car broken into. My roommate got transferred for her job suddenly a couple months ago and with no other option I decided to stay here another year and my girlfriend moved in with me. Within the first couple weeks of living here, one night somebody punched in both of her door locks and destroyed her ignition in an attempt to steal her car. A police report was filed but the office staff basically just told me to get a copy of it to "put in your file" PARKING- When I first moved in here the parking was a free for all and it wasnt much of a problem because in my particular area there is plenty of parking. Particularly if you have guests over. After the first year of living here the management decided to implement parking passes to put on your windshield so that only residents could park in the parking lot and guests would have to park out in the street. Which would be FINE, but they management doesn't enforce it. There are numerous vehicles in my area that have been broken down with flat tires, etc and have not been moved in months. I've had to call the tow truck drivers myself to get them to tow off vehicles without parking permits. The cars that have flats and never move? Still sitting there despite my reporting them to the office staff. Despite my lease clearly stating that vehicles in disrepair and non driving condition are subject to tow. STAFF- Besides the office staff always changing every couple months, they've always been fairly nice to me. Though I am usually respectful to all people and expct that in return. However I constantly have to remind/ask them for things and get the feeling that they dont really care very much for their residents problems and well being. They want your rent money and thats it. For the most part they're kind of morons. I re-signed my lease a couple months ago but when rent time came this past month and their system showed that I was on month-to-month basis now (which i'm not because I already signed another 12 month lease) they proceeded to put not 1, not 2, but 3 different notices on my front door that I was now on month-to-month and needed to pay them the extra fee. After calling their staff at the office three different times to make sure my lease was in order, I finally got them to stop. All in all, i'm happy with my actual unit itself. Its open and nice enough. Although the walls are paper thin and it sounds like the upstairs neighbors are always stomping on my ceiling but that goes with apartment living so I cant fault the apartment complex management too much for that. I see a lot of complaints on this site about the landscaping, and while a lot of the plants are dead in my particular area, I can say that I do see lawn maintenance people come by weekly with mowers and blowers. And while the area isnt the cleanest most of the time, I do see staff walking the area picking up bits of trash now and then. I would trade ALL of that for some security that walks/drives the complex every night though. In a heartbeat. I just feel that the staff runs this place like slum lords and try to collect as much money from their tenants as possible with putting as least money as they can into the upkeep, maintenance, and safety of their buildings. For the money you can find nicer places in the area. I CANT WAIT TO MOVE OUT OF HERE.”

“I have not been happy in a while since living in Mansions of Shadowbriar. This place is always so dirty and the rain does not help the muddy sidewalks and walkways to the entrance. It is so gloomy living in this place. They need to do some serious landscaping and I am so tired of seeing trash everywhere. They want to charge you for every little thing but do very little for your needs. I believe if they make the neccessary changes to the place Shadowbriar will have huge potential. Starting with NEW AND IMPROVED LANDSCAPING! Wouldn't that make up for going on your balcony and feeling exciting about living somewhere beautiful! I am done. I am tired of living in a filthy environment and the light system is very poor. It is not enough lights that brightens this place up. I would not advice anyone to move here because it is not a desireable place to live. I'M OUT OF HERE THIS MONTH AND I WILL BE SENDING A NICE LETTER TO THE DEPARTMENT OF HEALTH DUE TO THE BUILDING CONSTRUCTION! HORRIBLE!”

“PEOPLE ARE MOVING OUT LEFT AND RIGHT AND NOW THEY ARE FILLING THEM WITH 3RD AND 5TH WARD HOODLUMS! THIS IS BECOMING A DISSASTER BY THE DAY! NASTY AS HELL. THE PROPERTY LOOKS VERY BAD AND VERY DIRTY! DO NOT MOVE IN THIS PIECE OF ----! YOU WILL BE VERY UPSET. THIS IS A NIGHTMARE!!!! IF WANT TO BE IN THE HOOD LIVE IN SHADWOBRIAR. IT IS VERY DARK AT NIGHT AND PEOPLE ARE SUSPECTS. WHEN I SAY MOVE IN AT YOUR OWN RISK YOU ARE ON YOUR OWN. THE UP KEEP IN THIS BUILDING IS VERY BAD. YOU WILL FIND DIRT AND TRASH EVERYWHERE. DO THEY CLEAN UP AT ALL THE ANSWER IS HALF ASSED AND THAT'S PUTTING IT MILDLY. THIS IS A DUMP! IF YOU LIKE TO LIVE LIKE A WELFARE CASE MOVE IN HERE. IT LIKE GOING TO A THIRD WORLD COUNTRY COMPARED TO EVERY OTHER APARTMENT COMPLEXES. AND REMIND YOU THERE IS NO SECURITY AND THEY WILL HAVE YOU WAITING AND WAITING FOR A SIMPLE THING SUCH AS FIXING A MOLD IN YOUR APARTMENT. THIS PLACE IS TRULY HORRIBLE. THEY LET ANYONE MOVE IN JUST TO FILL THE PLACE SO IF YOU SEE IGNORANT PEOPLE HANGING OVER THIER BALCONIES DRINKING BEER LATE AT NIGHT THAT SHOULD TELL YOU WHAT YOU ARE UP AGAINST. WHY WOULD THEY LET PEOPLE DRINK ON THE FRONT BALCONIES IN THE FIRST PLACE. TRIFILING.”

“i've tried writing a review on this place 3 yrs ago when they gave me nothing but problems trying to MOVE IN!!! Driving by this place gets my blood boiling and it's funny to see nothing has changed. I've never been so happy to NOT move into a complex. Everyone's been warned, this place is a rip off. Management will do anything to get your money.”

“THE APARTMENT THEY SHOW U WILL NOT THE APARTMENT U LIVE IN. I PAY 950 A MONTH FOR A 2/2 I WENT WITH A/C FOR 2 MONTH IN THE SUMMER. EVEN IF THOUGH I PAID MY RENT ON TIME THEY STILL DIDN'T FIX MY A/C. THEN I WENT TO REPORT THEM I COULD BECAUSE THEY COME AND CHECK SO THAT MEAN THEY DIDN'T VIOLATE THE AGREEMENT FOR THE MONEY I SHOULDN'T BE LIVING IN A PLACE THAT INSTEAD OF REPLACING THE TUB THEY PAINT IT AND U HAVE PAINT ON YR BODY. MOVE ANYWAY BUT HERE. I FEW TIME I BUT I PERM ON MY HEAD JUST TO FIND THE WATER WAS OFF AND HAD TO GO WHATABURGER TO WASH MY HAIR. IF U HAVE MORE THEN ONE CAR U HAVE TO PARK THE OTHER ONE ONE THE STREET. THEY NEVER CLEAN HALLWAYS. FOR THIS AMOUNT THERE SHOULD NEVER BE A PROBLEM. I LIVE ALONE AND MY WATER BILL IS 50 A MONTH AND I TRAVEL ALOT.”

“The apartments are okay but the landscaping is horrible. I am moving out next month. I am tired of coming home to a dirty hallway and trash all over in the grass and in front of my building. The prices are constantly going up and for what I am paying I can move in a much nicer complex that is gated and clean. I advice anyone to look at the upkeep before moving in. My roomate left me high and dry because she couldn't deal with the building and the problems we have been having. The office landscaping is very nice but that's just to lure you in. That get you with a move in special and suddenly inflate your rent which is unfair. My balcony is very ugly because all I see is dirt and ugly grass. My neighbor moved out last week without notice...makes you wonder. I am the side where the mailboxes are. It is like a war zone at times. I think mansions are moving in suspects just to fill the building. There is nothing professional about the neighbors but riff raff and section 8 type people. I am glad that I am getting married because my husband refuse to move in this crap. We are moving two blocks away where we are getting our money worth and accomodated for. It has not been a good stay but I did like my two bedroom when I first moved in. TIME TO GO BYE BYE....”

“I AM CURRENTLY LIVING HERE AT MANSIONS OF SHADOW BRIAR....MY LEASE IS UP IN A WEEK THIS WAS THE WORST APARTMENT I EVER HAD IN MY 28 YEARS OF LIVING......WARNING....WARNING.....WARNING...THERE IS CREATURES OF SOME SORT LIVING IN THE WALLS AND IN MY FIRE PLACE....I BEEN HEARING THINGS SINCE THE DAY I MOVED IN....THE MANAGEMENT IS HORRIBLE I NEEDED SCREENS IN MY WINDOWS SINCE I MOOVED IN THEY TOOK THE OLD ONES TO REPLACE THEM AND NEVER CAME BACK.....I COULDN'T MOVE. IN TILL AFTER 5 PM BECAUSE THEY WERE STILL TRYING TO CLEAN THE. APARTMENT.....THE CARPET WAS DIRTY HAD ANIMAL PISS AND FECES STAINS EVERYWHERE THE APARMENT STILL SMELLED HORRIBLE FROM THE LAST TENANTS....THE WATER BILL IS SO HIGH I COULDN'T BELIEVE I WAS USING THAT MUCH WATER....BUT I FORGOT THE TRICK U INTO PAYING 40 DOLLARS A MONTH FOR A WASHER AND DRYER....THEY RENT ISN'T WORTH IT.....YOU'LL BE MAD WHEN U WAKE UP EARLY IN THE MORING HEARING YOUR NEIGHBORS ARGUE ... PLEASE IF YOUCAN SAVE YOURSELF AND YOUR MONEY....OH AND LAST BUT NOT LEAST WATCH OUT FOR THE MOLD ON THE WALLS IN THE CABINETS AND ON THE VENTS....ILL BE GETTING CHECKED OUT SOON.......IF U DON'T BELIEVE ME LOOK OUT FOR MITCHELL KAREN JOANNE JUSTIN LISA I CAN'T REMEMBER NONE OF THE MAINTENCE PEOPLE NAMES BUT THE PEOPLE I DID NAME WORKS IN THE LEASING OFFICE.....”

“I HATE THESE APARTMENTS.. THE FRONT OFFICE SUCKS THEY PUT A LOCK ON MY DOOR BY MISTAKE MY RENT HAS ALWAYS BEEN ON TIME. THEY MAKE CHANGES IN THE LEASE AND SAY THEY NOTIFY YOU BY POSTING A LITTLE PAPER ON THE FOYER DOOR. THE WATER BILLS ARE CRAZY.. IF YOU WANT TO MOVE HERE YOU MIGHT AS WELL PUT YOUR MONEY IN THE TRASH. THEY NEVER FIX ANYTHING IT TOOK THEM 2 MONTHS TO FIX MY WINDOW WHEN THEY WERE THE CAUSE OF IT BEING BROKEN”

“So I ignored what all the reviews said and thought they were just complaining. But all of this is true and then some. My car was towed while I was moving in and the leasing office would not refund me even thought the did not tell me to the day i picked up my keys that I would need a parking permit. And the towing company is owned by the apartment manager. They will tell you that they clean the foyer once a week I have been here for 6 month they have cleaned it 2 times both times because I would not calling. On one ocassion there was blood in the foyer and it still took 2 days to clean. ROACHES, ROACHES ROACHES!!!!!There everywhere and they sent someone to exterminate he acts as like if he bends downs that it going to kill him. And I do not believe that he was an actual exterminator I think they just gave him a shirt and some spray. I had to instruct him on some places to spray they exterminated over 10 times and I still had roaches everywhere I could not cook they would jump into pots. I had to get a outside exterminator to get rid of the problem. Oh and they try to blame it on your apartment being dirty or if you live close to the trash can. RATS!!!!! I came home one night and a rats was infront of the foyer door I had to sleep inside my car to morning. -----!!!!NOTHING BUT A HEADACHE, TALKING TO HER IS LIKE TALKING TO THE WALL SHE JUST DOESNT CARE EVEN THOUGH SHE PLAYS LIKE SHE DOES. And now my air is out and has been for a month......I will be out of here in March not matter what the floor plan is nice but you have to way pro: with cons: great floor plan however you water and electric bill will be sky high the foyer smells like pee,---,fritos and onions there are drug dealers they never fix things in a appropiate time frame and roach, rats and cloudy water.”

“Ok, so I was the fool for ignoring all the reviews I regret that I should have listened. 1) Roaches everywhere- as the guy in the office about it and he said that only people who have dirty apartments experience roaches LIES!! The pest control is a joke I had to purchase my own bug cleaning systems to reduce the roach problem----and I have a housekeeper who cleans once a week so my apartment is far from dirty! 2) Maintenance- to get anything fixed you have to call 1000 times. No one ever comes, I have requests that are 2 months old and I am still waiting---if you notice that is a common theme amongst all the threads; that s because it s the truth. 3) Towing- wonder why there are at least 2-3 tow trucks lined up along the street? That s because they will tow at the drop of a dime, inspection sticker expired-car gets towed friend comes to visit and parks anywhere on the property; car get s towed! Trust me!!! 4) Walls- the walls are sooooooo thin. If you don t believe and you decided to visit the property go with a friend have the friend stand outside and talk loudly and see how easily sound travels try it for yourself if you don t believe me .living by the pool area is the worst cause you can hear kids in the pool and the sound travels all over you apartment! 5) Rude Managers- Katie one of the apartment managers is the rudest person I have ever met. She once told me to get out of her office because I was getting on her nerves . I was so blind to this when I went to sign my lease I notice her being rude to another tenant. If you don t believe me pretend you are a resident already call and ask for her and tell her you are having an issue and see how she talks to you .or better yet pay attention how she speaks to other tenants if you ever make the mistake to come down and view the property. Finally, please don t get taking in by the upgrades to the kitchen or the floors it is very tempting but DON T DO IT! Yes, the floor plan is open and the upgraded apartments have hardwood floors and some of the appliances are new, that is all they have to offer and it is not worth your piece of mind ..”

“I have been here only 3 weeks and I hate it so much I am at the verge of breaking my lease. Its almost hilarious how incompetent of should I say inconsiderate the office staff are. I can honestly say that they are the main thing wrong with this apartment. Its been one thing after another from AC going out, stove going out, refrigerator going out, daily pee in front of my door on carpet by who or what, I have bowl in two places that I have water draining from the roof. Did I mention I have been here only 3 weeks. Don't come near this apartment .”

“I have been a resident here for about a year and a 1/2 and i have never had any problems with the staff, i personally know a few of the employees that work at mansions and they have always been courteous and extremely professional. A few actually live on property and are just as nice in the office as in everyday life. This property is pleasantly quiet and i have only seen the cops here once,as far as my neighbors and i we all have mutual feeling about the Mansions....Love it!”

“This place just gets worse by the day. I have had to call SEVERAL times just to get something fixed. I have received calls several times about my rent being late and I always pay on time which is annoying and aggrevating but when I go into the leasing office they find it after I sit and make them look. I am scared to leave my apartment at night because people are out smoking and doing other things. Trash is all over the property. I'm glad I haven't had any roach issues like other tenants have complained about. Broken glass is always on the street from people breaking into them so I refuse to have guest over for them to park in the street and let that happen to them. I always see the police or hear helicopters the list just goes on and on I am just counting down the days for my lease to be up.”

“The Mansions are horrible the management is unprofessional rude and they are theives. I was late with my rent one month and the came in my unit and took everything all my tvs, stero's dvd players down to my curling iron and Iron, alarm clocks etc. The place is a dump and you can't get anything fix in a timely manner and the parking sucks. If you are looking for a place to live do not stop there keep looking. The unit I live in had Mold and they were not concern about cleaning it out. The air condition unit leak in the guest bathroom and maintenace would only patch it not fully fixing the problem. My advise to anyone out there that is even thinking about living here do not do it.”

“I recently left the Mansions and I was in unit 4. The deal is, I absolutely LUUUUUVED my Unit. It was absolutely beautiful. When I realized that my unit had bugs, I constantly called and had them to exterminate my apartment. You really have to stay on them because the office is very incompetent. The only MAJOR problem that I had with my unit is my darn upstairs neighbor. I complained about the noise over 17 times and management could care less. I have personally not experienced any issues with crime on the property. HOWEVER, my problems came with the management. The office manager is so incredibly ignorant and unprofessional. I really do believe that someone felt sorry for her so they put her in that position. I called her in reference to the many many complaints of noise from my upstairs neighbors and about a notice of me leaving.Anytime you call and make a service request, you better write the persons name down that you speak to because at any extent and cost, they will lie and say that they have no clue as to what you are talking about. My advise comes from a series of experiences. If you choose to lease here, do it because you like the home, as far as the staff( I literally mean the 3 people that work in the office) do not trust them. They lie and are deceitful. Put them in their place 1 time and let them know what you will put up with and what you will not.”

“A MURDER IN THE PARKING LOT !... SOME OF THIS HORRIFIC THINGS I HAVE PERSONALLY EXPERIENCED ARE PIMPS AND DRUGS BUZZING MY UNIT ''NO SECURUTY MEASURES EXIST FOR TENANTS EXCEPT FOR THE ONE YOU CAN PROVIDE YOURSELF!!!! PLEASE IM GIVING YOU MY ADVISE THAT PLACE ISNT SAFETY PLACE TO LIVE!!! BE AWARE OF ALL THIS CRAP THAT I PERSONALLY EXPERINCED.... (KEEP LOOKING) DNT EVEN STOP BY! GOD BLESS YOU BE SAFE....”

“Since I've lived there (less than two years) there have been so much chnage with regard to office personnel, its hard to imagine. myu sense is that many of them have become as disillusioned as I have with some of the practices. Yes, it is mostly quiet. But with no gates or fencing, over a five month period, three persons were either murdered and brought there or murdered there and taken somewhere else to dispose of their bodies. So quiet isn't the end-all/ be-all you might hope for. the front doors as quite secure with the new key-pads and foyers before you get to your apartment, but the rear sliding door set-up is a joke! I remember when these were very nice, but thats been some time now, and so much of the interiors have deteriorated to the point that much of it needs some serious revamping. These could be very nice... but if they were, they'd no doubt be more expensive.... but I think it would be worth it. Like I said... several pluses and minuses.”

“Lived here for one year and couldn't wait for my lease to expire less than half way into it. There are some goods like the counter tops, garden tubs and loads of windows but there are a lot of bads. Lets start with the actual unit. Very drafty due to old windows and it skyrocketed my electricity bill when I needed to use the heat or ac the unit never wanted to turn off at all. There were also roaches that seemed to not go away despite best efforts. I would also see rats scurrying on the roof of the unit behind mine. Also every night I would go to bed with the sound of sirens outside. The others are absolutely right when it comes to the crime it's insane the amount of violent crime that happened within my year there, you will also regularly see glass next to cars because of them being constantly broken into since there is no secured parking. As a result it is now a street with lots of police but they seem to just pull people over instead of fixing any of the other issues. The staff changed over frequently as well and seemed to get ruder with every change. A couple of goods to go with a whole lot of bads. Overpriced, Poor Staff, Unsafe, Loud all trump how nice the counter tops are”