All 25 tenant reviews.

“I can't even give this place one star. It sucks so bad. When we first moved in 7 months ago, it was so great. Everything was nice. We met with Yeni in the office and LOVED her! She has such great people skills and immediately formed a bond and remembered details about us. A few months later, we find out she doesn't work here anymore. The new office staff is horrible. I've put in so many requests to fix different areas of our apartment that are needing repairs, and they never come out. They're quick to do everything it takes to collect their money, but they're not quick when you need them to help. In the 7 months we've lived here, the hot water has been out for a whole day about 3 times already. There always seems to be "a leak" and "Centerpoint is working on it right now." No matter what time of day you call, the hot water is being worked on. Right... To reserve a parking spot, it costs $20 per spot a month. We have 2 spots and it was supposed to be added to our rent. Turns out, they haven't been adding it and came by to request payment for the last 3 months PLUS late fees. So unorganized, no one is ever at fault for anything, and the roach problem is disgusting. I know all apartments have roaches, but this is just disgusting. I've requested an exterminator to come out 4 times. He's only been here once, yet they charge me every month for pest control. Not to mention peeling paint everywhere, cracked ceilings, mold, and a HORRIBLE smell coming from our bathroom that 2 different people have come to inspect and nothing's been fixed. Not to mention that they've changed the way we need to pay rent every few months, making it next to impossible to get a system going with your bank account. I would love to end my lease at this horrible horrible place and never come back.”

“These apartments are horrible for kids, adults, dogs, cats, people. The office staff allows mantience to enter your home while away and are extremely slow are fixing anything. You are charged as a residence to park your car inside the apartment complexs and your guests are subjected to being harassed by the local towing company if they park within the gate. They have to park outside the gate of the apartment. Looters roam the apartments day and night! I give this place -0.(negative zero)The local”

“Overall horrible! There is always problems with the hot water working. The management is bad the office manager is rude. They will tack all kinda of fees on you to try and get you out especially ------. You have to buy a parking space if not you will have to probably have no place to park. There is always something going on drug activity. They gave it a new name to el sol brilliante to hide how bad they are. Name changes are always a bad sign. My lease is almost up and can't wait to move”

“Been living here for 7 months and it's a total nightmare! Poor management & they lie all the time. The apartments are warped and just not safe. At 3am today my fianc & I heard 4 or 5 rounds of guns going off, and it's just horrible our car got broken into and the office didn't help with anything at all! The gates are never closed & there is gang affiliation & drug trafficking running all through these apartments. I wanna break our lease so bad!!!! It's sad that I'm up at night holding my fianc due to her being frightened by the activity that goes on. It's very dangerous and just horrid. Please run while you can. I'm ashamed to even be living here. God please make a miracle happen”

“when I did my application I put that I wanted to move in on the 29th; I got approved. gave them my deposit on the 12th. come the 29th "oh your apt doesn't have a toilet so we cannot move you until the 30th." come the 30th "oh the resurfacing needs to be done in your apt." I had to be out of my old apt the 31st. I forced them to give me my keys since I had no where else to go. I move my stuff out & into el sol brilliante & THERE IS ---- EVERYWHERE. fridge or stove isn't hooked up, bathroom tub is dirty & not clean sinks are covered & dirty due to the resurfacing. the office was closed for New Years so needless to say I could not take a shower or brush my teeth in my home for 2 days. I go down to the apt leasing center today & all they can do for me is give me my proration back but nothing off of the following months rent because I got a special! THIS PLACE IS ALL ABT MONEY NOTHING ELSE. NEVER MOVE HERE.”

“This is the worst place ever for anybody to live in, that is unless you are ready to leave with matured and huge roaches. The staff there is horrible when it comes to customer service. Management is below poor and very, very bad record keeping cos u give money to one person, they give you the receipt alright but then the next person comes and ask you for the same thing you paid for. Like its being run individually. They can just stop the flow of water, without any notice, and not to talk about the bills they send you at the end of the month. They are criminal minded in dealings with their tenants. If I start talking about their outmoded utensils and carpets, I don't think I can finish today. The long and short of it all is that I won't even recommend this apartment for my worst enemy, let alone innocent people out there. Beware and stay away from this apartment, IT IS DANGEROUS!”

“These apartments are horrible. There is NEVER any hot water, they overcharge you on the water bill, and the staff is EXTREMELY rude. Maintenance responds very quickly, but they have to go MULTIPLE times because they don't fix things correctly. My AC stopped worked the SECOND day I moved in, and they just fixed 2 WEEKS ago (I moved in in March, and today is September.), and after complaining MULTIPLE times about my oven overheating, someone from maintenance came to "fix" it. THAT SAME NIGHT, MY OVEN EXPLODED IN SMOKE!!! When i called the next day to report it, the staff had the nerve to tell me they STILL COULD NOT REPLACE IT. They claimed that as long as it can be fixed, they could not give me a new one. What kind of bull is that?? I'm a couple more incidents away from SUING these people. And to make matters worse, I asked for corporate's phone number, and they gave me A DISCONNECTED NUMBER. DO NOT MOVE HERE, RUN AWAY WHILE YOU STILL CAN!! I'm considering breaking my lease because I don't think I can live here another second!!”

“I've been here a year and a half the first six months were great until the management problems came. Four different management companies within this time frame and its been downhill hill since. Gnats everywhere, no hot water on weekends and at least 1-2 days out of the week,neighbors fight and argue VERY VERY LOUD everyday everyone has complained but nothing has happened, gates never work, very few utility options for complex cable, phone, lights..etc, hallway walls are very thin you can actually hear people footsteps.”

“I been year water is on in off here the office staff always have something to tell you but the true I think these apt need to be better management here”

“This property is beyond imaginable, WORST I've ever seen. My apartment was broken into numerous times and the management staff is EXTREMELY slow to respond. They have a care-less attitude about tenant's safety. Their response is "OH REALLY, okay so this is what we can do. YOU CAN PAY US THE PORTION YOU OWE US ON YOUR LEASE AGREEMENT AND WE WILL LET YOU BREAK THE LEASE AND MOVE OUT." Are you kidding me????? They are only interested in filling vacant apartment homes to put money into their pockets! Office staff is incompetent when responding to emails and keeping files together. VERY poor communication within the staff to keep everything in order. I was not given my mailbox key until a whole month after my move-in date because the girl from the front office could not get the correct key from the right envelope to make the right copy! INCOMPETENCE! Something as simple as a porch light that needs to be replaced takes at least 2 weeks to do be done after notifying office staff and maintenance several times. Trash receptacles are always filthy and overflowing. Ants and roaches are infested inside the apartment homes, crawling all over the floors. Hot water occasionally gets shut off for no reason. The front gate NEVER EVER locks. It is all for show. Don't be fooled at the ongoing renovations on the property. This apartment home will never be safe to move into. And the office management staff will never care about your safety. RUN FAR AWAY! Absolute worst apartment home I've ever leased.”

“I currently live here and i hate it. I've only been here for three months and the water is always messed up and the apartments have mold all over the walls in the vacant apartments, which causes the mold to travel through the vents . me and my kids are getting sick. There is sewer water all over the parking lot. the maintenance wont fix anything, the heat does not work. The office wont do anything don't move here.”

“currently live at 6301 sierra blanca dr houston texas .. maintenance sucks... mngmt sux don't move here!”

“I have lived at sierra pines for about 6 mos. i had to break the lease to get out of that hellhole, where do i start. My neighbor was nasty and disgsting he always swept the feces from his dog off of his balcony onto the sidewalk, which meant i had to walk over that ---- everytime i went in or ot of my apartment, also the son of a bit$h had a different woman in there every night having loud sex banging his headboard on my wall in the middle of the night while i'm tryint to sleep. i had mshrooms growing on my carpet near the air condition vent, the vacant apartment downstairs was always flooding with water. pon moving in the apartment was not ready they had to resrface the contertops in the kitchen and bathroom after i moved in all they did was spraypaint on top of the scratches. piss poor job. And on top of it they tried to fu$k over me and charge me 200 and something dollars for someone elses light bill i had only been in the apartment a week thy said i didn't switch my lights over bull$hit! I don't regret breaking the lease on dem hoes. the best thing that can happen to that property is a wrecking ball! I forgot to mention earlier that while i lived there various buildings were boarded up and condemmed no one was living in those buildings what a slum is Sierra Pines and you know what they changed the name to something else. No matter what they call it it will always be filthy,slummy and trashy. The place is not fit for a dog to live. wold not reccommend the place to anyone!! Definately a last,last,laaast resort, unless you just don't give a f$ck anymore! oh,don't let those Bitche$ fool you with tha bull$hit model apartment either!”

“I have lived in this same complex for more years that I can to tell anyone. I have experienced it all here! My apartment was broken into, and I lost everything in 2005 and I have seen more nasty neighbors than anyone should have to see. I all honesty things have been a nightmare up until the new manager Nicole came in. She has really changed this place around. If you don't act right, the cops are called on you all the time, or you do anything you shouldn't they will toss you out now. I love that! I like the no nonsense attitudes they have in the office when it comes to people acting stupid. The first Wednesday of the month is a crime meeting with is great so be sure to attend! Like I said nothing is perfect. You still have to call 2-3 times until someone finally comes out to fix whatever is broken, but that is not because of the maintenance they are great! Robert is the best I have seen since I moved here years ago. The front office staff is not that great! There is a man that works the front who actually listens to the problem and get maintenance out on the double, but the two women working the front office are terrible about passing the messages on. They are remodeling so you have to give them a little slack for the mess around here right now, but everything is coming together. They moved me into a new apartment so that my old one could be remodeled. The new until is remodeled with carpet in the bedrooms, and wood floors throughout the remainder of the house. I really like it. The pest problem is long gone. Now I don't know about in other units, but in mine I don't have any problems. The hot water has been a huge problem, but it appears they have it under control with a new boiler. They just finished fixing the holes in the parking lot thank goodness, because I didn't want to tear up my car. We are finally getting new gates too!! If someone from sierra pines ie:(el sol brillante)happen to be reading this the things they could improve on are the vegetation on the property, better lighting on the property, quicker turn around time in the front office. Taking a message about maintenance issues shouldn't be so difficult! Other than that I can't think of any problems that I think they could improve upon. I would love a gym on site, but I know that is asking a lot. I am a current resident and I have been here a long time. I am giving my honest review. Two years ago I would have given the worst review humanly possible, but today I am happy living here. After reading the last few post I see the someone is always posting that the reviews are fake well I don't know if they are or not, but mine is the truth and I currently live here. You can email [email protected]”

“I have about a year and haft in sierra pines. I have no complain about it . Office employees are very helpful. i like that when i call to make a work order it gets done right away. they just changed management company and looks like they are fixing up the property very nice. I'm happy so far in my stay here.”

“The maintenance in this apartment complex is the best I have encountered in the many apartment complexes I have lived in. Office staff is fun to be around and very pleasant. The Sierra Pines Apartment Community is great, unfortunately we have to deal with the other sometimes "trashy" residents from complexes that surround us. Especially when they walk their BIG dogs and leave their poop on our lawns. I would like to see the parking lot repaved, we have a lot of pot holes and sinking sewer spots back there. I would like to have our laundry rooms cleaned more than once a week.”

“The manager June was very rude when I went in to put down my deposit, she said she did not want to accept my proof of employment and it was well over three times their rent. She was giving me dirty looks and turned up her nose at me. I am so glad I went online and read the other reviews. Now I know for sure I do not want to move into this complex. A piece of advice it is not good to have a ------ manager like that.”

“Haves the bad costumer service.. They dont treat there residents with respect they have realy bad service in the office!!!”

“i dont suggest this to my worse ememy!!!! the office staff is a bunch of buffons!!!!!!!! they cut the water off with out notice! plumming is BAD!!!! infested!!!!!!!!!! to much noise!!!!! not a place for kids!”

“Please:;:;:;:;; Please:;::;;;; Please;;;;:; and i repeat do not go there, you will regret it. The whole apartment is doomed and sooner or later its going down.”

“Do not move here.unprofessional property management staff.------,------,------.Theresia is the worst manager in the history of managers.”

“This place is horrible. We had hot water for one day since we moved in, 5 months ago. I have a hole in my bathroom because I had a leek, and they tore the whole thing down, its been over a month, no one has fixed it, not to mention all the spiders, roaches(which this apartment has an issue with.)we are very clean people, and bugs will not stay out. I wouldn't recomend it even if its the only thing you can afford. KEEP LOOKING!!!”

“No kidding. NO HOT WATER. I am so mad. I have been given every excuse in the book. When someone from the office lived in my area for 2 months, we had hot water after more than a year without. As soon as she moved out, the temp on the boiler got turned down again. Luke warm. Try and fill a bathtub with that. What a frickin' joke. They moved people in downstairs into a one bedroom who have 3 kids and 3 dogs. They like to play with fireworks, and light their barbque directly under our landing. They were mad because I complained to them. We would have been trapped. The office - well, again, what a frickin' joke. They said nothing to them after I complained 3 times. These same people hacked up the shrubs which were actually pretty and thick. They planted a garden, not a container garden, a farm garden. They draped crappy useless empty vines over what was left of the shrubs, which killed half of what was left. Now my view is of the dead crappy thick vines. I complained to the office. Guess what the assistant manager told me. She said that she would have to ask the manager permission to get the landscape crew to manicure the shrubs and clean up the ugly vines. How useless! What kind of lame staff is it that has to ask permission to maintain shrubs? Every where else gets landscape clean up - that is, every place but right in front of this building. ROACHES - Nothing stops the onslaught ! The kitchen appliance outlets are open to the walls. The cabinets inside and the pantry are gapped to the interior building frame, and so is the dishwasher. My kitchen is clean, and food is stored in plastic containers. I sometimes attack the roaches with a vacuum cleaner. No matter what I use to get rid of them, and no matter what I clean with, when I walk in the kitchen, a hundred more have been hatched on the counter. I'm fed up. The paint is peeling, the neighbors are noisey and a danger to everyone in the building, no hot water, and they raised our rent. If we could afford to move, we would. DO NOT MOVE IN HERE.”

“I have famiy who live here and everytime we go to viste we end up almost getting shot. It seems that there is always a shotting going on here and cops are always here getting someone. We even saw an ambulance once and neighbors said that they were there to get someone who committed suicide. Dont move here, it is not safe plus it is a discusting apartments, and bad apartment community. if i could give this place no stars i would.”

“I lived here for about a year. Never in all my life have i've seen such stupid and unprofessional people. I lived with mold in my house 4 5mths. I called the office many times and they did nuthin. My 16mth. old ended up bein hospitalized 4 it. When my lease was up i was told i owed 2,000 dollars. 4 unpaid rent. Now why they didnt tell me earlier i dunno. But of course i had all my reciepts. They said they couldnt find my numbers in the system. I called western union and coesidently all the mny orders had been cashed. So yall tell me what you think happen to the mny. That property manager JUDY is soooooooooo stupid. She is clueless and have no idea wat the hell she doin. Everybody in the office needs to take pick up cans of the road jobs. I think they'll be kinda successful doin that. The cockroaches over there are as big as door knobes. So watch out!!!!”