All 25 tenant reviews.

“We've lived here for several years. Originally Grey Star owned the property and the staff cared. A couple of years ago Waterton purchased the property and it's been wretched since then. I don't feel like getting into all the issues like constantly broken gates, maintenance never fixing anything, paid amenities constantly and persistently closed. Cars vandalized and broken into, unsupervised kids running around banging on things. The big issue, for us personally, we've been trying to get our AC fixed for the better part of two years. It WILL NOT go below 77. Our electric bill is inching towards $600/mo. The only thing maintenance does when they 'fulfill' the maintenance request is change the air filter. This proeprty makes well over $400,000/month and yet they can't fix an AC unit. So finally our AC broke bad enough to cause damage. The walls are soaked. Some apartments here already have black mold so this is a real concern. Look...if you value your money, sanity, well being, spend it somewhere else. These simply are NOT luxury apartments. They don't care about you, the maintenance people are inept, the office staff rarely if ever responds to emails. I look through the reviews and see so many five star reviews by idiots who don't even live here but simply took a tour of an apartment that was made up to look appealing. It's like giving a car five stars when all you did was look at a floor room model. Like...what??!! Who does that? And to the office staff...don't reply to this and say some scripted rhetoric. Just fix things. Seriously. We've been asking to have this fixed and now it's at the point of some pretty serious damage. Saving pennies only to end up spending thousands to repair property damage? Fffft. Here's some photos using a moisture detector. One reading near the AC, one farther along the wall. Any reading over 15% is no good. The humidity in the apartment is around 60-70%. Also no good. Very indicative for mold growth. Also a photo of AC request just from the past several months. Most of them, no one ever showed up to do any kind of work. Some of them, they did show up, but again...just changed the filter or sprayed cleaner on the coils. Apparently it's not an isolated thing, if you look up properties owned by Waterton, there are many complaints of bad maintenance, water damage, mold. Huh...now that I think about it Waterton is an apt name.”

“0 STARS LITERALLY!!! CRAIG DID A HORRIBLE CUSTOMER SERVICE. I decided to apply to this apartment after many times stopped by and asked if my application could be approved and I could move in in the beginning of July. But they didn’t process my documents until the date passed and I went there to rush them. When I went to the office, I showed them all of my documents, prove income from my 2 jobs (which consider over income to be approved). BUT The black guy as Assistance manager name’s CRAIG seems like he doesn’t care everything and BEING RACIST TO ME. Never apply here, you’re gonna waste your money”

“I hate this place. It should just be burned to the ground so something better can be built in its place... like a landfill or a retention lake. Either of those would be better. This place is built like garbage, you can hear everything your neighbors do, above, below, sideways. Management is too busy huffing their own farts to actually manage. Maintenance is a joke and everyone who lives here knows it. Parking is like playing musical chairs. There are many many many trashy residents here who don't care about keeping this place decent. If this was a cheap side of the road apartment that'd be expected. But this is a luxury apartment. There is no luxury here, there is no peace here. The only peace of mind while living here is knowing one day you can leave. That day can't come fast enough. In all seriousness... do not live here. DON'T! I promise you without any doubt you will come to regret it.”

“Good, Bad, and Ugly. Good Quiet, beautiful, well cared for, I have experienced not experienced any crime and packages do not go missing at least on the west side by the forest. Beautiful Harris County forest next to apartments. Also, apartments are pet friendly have a pet wash facility and well maintained Dog waste bag areas, with bags :) My son walks his dog all hours and it is very safe here. BAD Apartments are well maintained, but they allow work crews to stay until dark, and until dark on Saturdays. When I complained, constant hammering and sawing, they said it was community noise until 10pm. Sorry, too loud to be considered allowable "community noise". Also, the office does not accept packages, I have had several packages returned due to error of not having the apartment number on the mailing label. If they were "community friendly" they know the tenants and can very easily call the tenants to let them know a package is here. UGlY The pool was not opened until May due to repairs? I moved in the middle of March. I have a pool and it does not take months to repair a pool. Do not move here if you need a pool, they just closed it until next year because of misuse. ? You target the tenants that are misusing the pool, not the entire community. So very bad on their part. I pay 1750 for a 2 bedroom. I want a pool available just like the apartment communities in this area. Also they closed the bathrooms, so if you are grilling no bathroom!! Probably not allowed to grill because it is located inside the pool either. VERY UGLY January 1st, 2022 a new law went into affect protecting tenants. A landlord must disclose if the property has been flooded in the past 5 years. This property went underwater during Harvey. This was not disclosed. Landlords also must disclose the if the property is located in a flood zone. It is. Harris county was supposed to build drainage annex to address flooding in this area, I thought they had, but as at they have not. So if you are concerned about flooding pick an area out of the flood zone. Summary, if you do not care about having a pool or grilling, or occasional maintenance noise past 6, or that these apartments were flooded, then you have a very nice place to live. But when you advertise pool amenities I expect those amenities, and they are required to tell you these apartments were flooded, as it has not been 5 years since Harvey, August 17th, 2017 for tenants who moved in before after January 1st 2022, until August 16th. Now they do not have to disclose, but must tell you they are in a flood zone.”

“If I could give 0 stars I would. Everything about Villages of Cypress Creek is unethical, irresponsible, and poorly managed. Lived here for just over a year and I don't understand how a complex could be so bad and poorly run. It is an extremely unsafe place to live. Forget having anything nice. Amenities are never clean or properly working, trash is never taken out, numerous thefts taken place on property. Security cameras don't work and won't get fixed. Security was removed after it "did its job". The gates are never properly working. I don't think we have had a successful month without submitting a maintenance request. Something is always breaking in the apartment. The first month and longer we lived here, we were without a bedroom blind. Maintenance would not fix it until multiple weeks passed by. That is extremely unethical and a huge privacy concern. Management is horrible, won't take responsibility for anything not being done to fix the various unsafe, unethical actions being taken at this complex.”

“Leasing office could be better on being organized and being professional. Also communication can be better as well. Sadly this place has gone down hill in the last year I feel like it hasn’t gotten any better and they have a horrible way of notifying people at the last minute of important documents missing.”

“Actually, this is my second time living on the property the first time I had no complaint except when changes in the leasing office was made, the new Manager was very rude, so I didn't renew my lease. This time I moved back since the area is convenient for me and the old leasing Manager is no longer here.”

“My experience is quite good until the last year don’t know , why the leasing office is closed most of the time and the rent paying through ours checks is very good . Neighborhood is quite good and if the staff is little friendly it would be appreciated”

“I love this community it was very easy to get in the leasing team was very helpful they answered all my questions I had during the process, the property is very quiet and I am comfortable. I would recommend this property to anyone that’s looking”

“Great apartment complex, amenities are awesome, but apartment is infested with fleas and haven't been able to move in even though I already paid my fist month rent. Management has not put this as priority.”

“I been here for 5 years … it was great but for sometime now many things are no handle the proper way. Example: Dec 21 2020 I reported that the lights at the stairs aren’t working (two of them) it’s almost dark at night. There are emails, pictures that I sent. I have reported to the office and the other day finally they sent somebody but he did not have the lights to replace the damage ones. So still the situation hasn’t changed”

“These apartments used to be nice back in the day and they have spiraled and gone downhill now they have this new management and all they care about is collecting your rent they don't care about fixing anything they don't care about the leaks or the expensive water bills all they care about is making sure you get that rent in on time they don't care if you're having a major crisis They have a major roach problem in this complex so if you like roaches by all means please move here, but I suggest to stay away from these apartments they have gone downhill Alex and Patricia and the staff are the worst management I've ever dealt with.”

“Villages of Cypress Creek is a very beautiful and peaceful property. We love the trees and seeing the squirrels. There a two pools we enjoy as well as the fire pit. The weight room is pretty good too. We have a spacious three bedroom apartment with a fire place. We love the floor plan. Neighbors are great. If you are looking for a nice peaceful environment, give Villages of Cypress Creek a try!”

“Right now at this moment it wouldn’t matter. No one care. Some people don’t care how long you been at this residence. My car have got broken into twice plus you all over rate rent prices up two hundred dollars more and it’s not up to par or worth the money things are broken down in apartment and it take a long time before anyone do anything. Trash pick up never gets pick up but you wants charge for it. No one come out spray for roach we pay for that . You all push people out the residence even if you pay rent on time .”

“Overall the community is Ok, in 2020 the leasing members were great and very helpful, the new team members are not upto the mark. Could have given discounts on rent when members are here for more than an year. The rents are too high.”

“Once upon a time the Villages of Cypress was once a fabulous community, beautiful property, fabulous leasing team and great people(tenants), but after the pandemic the property loss its value, ineffective communication with the leasing team...no great customer service and many people with scary backgrounds started moving into the property.”

“The apartment community has gone down in quality a great deal. You all no longer schedule for routine power washing of the sidewalks and walkways. And it shows. I placed numerous requests with Alex the manager to have the stairs power washed. After some unknown resident groceries with glass and sauces burst all over the stairs and he never followed through. He doesn't follow through with anything that keeps to the quality of what villages of Cypress Creek used to be. His main concern is rent and nothing more. Since he's been manager the valet is extremely unreliable and near nonexistent. Yet we as residents continued to be charged for a service that we can't utilize. Please do something.”

“It's a great apartment just rent constantly keeps increasing I've had bills from 1350 to my currently 1527.00 that's the only thing I dislike strongly. Aside from that the pools are beautiful and most of the people are nice. The front office is very professional and so nice just the phone never gets answered . I know they are super busy tho. Tho the people there need a better solution of getting their kids to school and back they think they can just block all the front and have kids everywhere instead of having them on the sidewalk and when cars try to pull in and out they look at you crazy.”

“Unprofessional and uncaring. Majority of maintenance closed without being completed. Cabinets are falling off the wall leaving my kitchen and dining area nonfunctional. I’ve decided to find a home elsewhere. My home should not be in such disarray and nonfunctional. The work order for the cabinets was put in almost a year ago. We were also promised a newly renovated apartment and it has been far from that.”

“Jan 2022 applied was accepted. $240 deposit requested and provided. Week later my daughter is not approved (no problem their decision). BUT they tried to say her deposit was forfeited, I said ABSOLUTELY NOT! They can keep application fee but not a deposit. After calling and being told it would be refunded, still nothing. After no one was returning my daughters calls, she had to leave work to go to the office and again be told (whatever excuse) it is on the way! NEXT we go to TV NEWS STATIONS about this story!!! My daughter is still hopeful they will do the right thing, I am doubtful ??”

“My apartment itself is very nice and I love the area, unfortunately my downstairs neighbor smokes a lot of weed inside because it makes my apartment smell terrible. The community feels very young and safe.”

“This community used to be amazing, but they got an entirely new staff. They're there for a paycheck not for the residents. Crime and break-ins have also increased. There's only one security camera per entrance so there's no monitoring/protection.”

“We are living here from more than 6 years. Whenever we came here the community, managing staff, maintenance staff was very professional and never happened the crimes. But now a days its very crazy to live here because lots of robberies are happening and also the rent are very much increasing and will not recommend to our friend.”

“Terrible staff and apartments. No care for residents, the building, or fixing any problems we face. The staff hangs up on us regularly when calling the office, or just dosent answer. The grounds are a mess, constant trash and debris struin around.”

“Save your money. There are never any parking spots for actual tenants, ROACHES, and constant crime activity from aggressively breaking into units with a crowbar to stealing your car parts in the parking lot. Ive been here for 1 year and received atleast 5 emails "notifying" us about crime activity. Walls are very thin. Its very normal to hear my neighbors arguing or another neighbors child throwing a tantrum. Not to forget having to step over piles of **** due to residents not cleaning uo after their pets.”