PREF MONTABELLA PROPCO LLC · avg 2.0 ★★★★★ · Houston
“After five months of paying for a parking spot, management decided to give our paid spot away, claim we were never paying for it and that our car was never registered under the parking spot. I have proof of registration through their towing app yet they won't accept it. They blame a former employee for these mistakes yet they refuse to rectify THEIR mistakes. She represented the leasing office while she worked there just like the new management does now, so they have to resolve this and eat any negative repercussions instead of burdening tenants. This, along with them losing our lease renewal in June, then trying to raise our rent without any improvements, constantly cutting off water for repairs with little to no notice, constantly ignoring of maintenance requests, broken gates, unlit sidewalks, and now they're adding late fees for paying rent through an autopay app they themselves convinced us to use when initially signed the first lease over two years ago. This is beyond an inconvenience. I feel uncomfortable, unsafe and completely depressed and anxious living here. I am waiting for a resolution from management but since they have been extremely negligent since we moved here in 2023, I have no hopes of a positive outcome unless the new employees decide to finally do their due diligence.”
— 4000 W 34TH ST · HOUSTON“MY SISTER USE TO STAY IN THERE LONG TIME AGO AND AND SHE NEVER HAD ANY PROBLEMS THEY SEEM TO BE VERY QUIET AND THE3 PARK IS SAFE WE USE TO GO BACK THERE AND HAVE PARTIES AND NEVER HAD ANY PROBLEMS AT ALL AND THE PARKING IS GOOD IT IS ALWAYS SPACES AND THE PROPERTY LOOKS TO BE WELL KEPT UP AND THE PRICES ARE OKAY FOR A 2 BDRM STAFF THE LAST TIME I CAME AND LOOKED AT ONE THEY WERE VERY HELPFUL AND NICE TO ME AND EXPLIN THE GUILDLINES TO ME AND THOUGHT THAT WAS VERY GOOD SO I GIVE IT 5 STARS ON THE PROPERTY AND KEEP UP THE GOOD WORK I HAVE DROVE THROUGH THERE AT NIGHT AND NO ONE HANGING OUT AND THAT'S A PLUS WITH ME BECAUSE I HAVE A 4YROLD AND A 13YR OLD.”
— 4000 W 34TH ST · HOUSTON