All 15 tenant reviews.

PEARL WASHINGTON AVENUE LTD · avg 2.9 ★★★★★ · Houston

★★★★★Dec 2022

“The apartment itself was satisfactory. I lived on a top-floor penthouse, and everything worked well or was fixed quickly if broken. The water pressure, AC, appliances, floors, ventilation, and other features were all good quality. The size was spacious and I genuinely loved the unit, had it been located elsewhere and run by different management. However, if you don’t party or stay up late most weekends, you’re going to hate living here due to it being located in the middle of a party street. Not only that, it became common to hear gunshots outside the window at night, sometimes on a weekly basis. There’s often vomit in the elevators on any night of the week.There was one instance where it took management and maintenance 4 DAYS to clean up vomit from one of the main hallways after it being reported multiple times. Many of the tenants are loud, rude, and dirty, and each month there only seems to be younger and more classless tenants moving in. The elevators break frequently, and there was one week when a massive part of the building collapsed. I’m not exaggerating. I never felt safe walking my dogs at night due to the area. The dog parks have turf that are always covered with large steaks of feces, and when it rains, the entire front side of the building reek of urine and excrement. My dogs often got sick, and I even got a staph infection, which I suspect was from their dirty paws dragging in bacteria from the dog park. One week, nearly every neighbor I knew that had a dog said their dog was vomiting or had diarrhea. After requesting the dog park be cleaned multiple times with no action taken, we found the corporate office's information online, got ahold of a regional manager/upper level management, filed a complaint, and the next day someone was power washing the turfs. The Pearl management’s permanent solution to the absurd amount of dog feces left in the hallways and park is to DNA test the feces and charge owners $200-300 if their pet’s DNA matches. However, they charged me not once, but TWICE with false information, which I rightfully disputed. The assistant manager, Austin, made living here particularly stressful. His lack of competence, professionalism, and integrity was demonstrated on a regular basis. He often lied about account charges, property policies, and even used city or state laws to falsely justify his actions or the charges placed on our account. After politely disputing charges a couple times at the beginning of the lease, he appeared to have a personal issue with me and my roommate, yet I continued to be professional and polite until the very end of my lease. One of the leasing agents Grace is competent and professional, but unfortunately she was simply the messenger in most cases. The other leasing agents need customer service training and I would highly advise Morgan Group re-structure their management team and systems. I now am responsible for over $1000 in move-out fees, which I feel is unreasonable for the “damages.” They will look for every penny to take from you. If you’re a young, classless, male or strong female, that parties every weekend, has no pets, doesn’t mind incompetent and rude staff, does not fear of being assaulted at night or the building collapsing underneath your feet, and also doesn’t care enough about finances or unnecessary fines, then this is the apartment for you!”