All 25 tenant reviews.

“This whole complex is infested with roaches. I have yet to meet someone at the complex without them and lately there’s a ridiculous amount of dog poop around. Management doesn’t care, be aware. The complex is quiet but there’s just so much poop. Poop everywhere. You’ve been warned”

“On July 13, 2022, I submitted two requests via this company’s online website for the instructions on filing a consumer complaint. I never received a response to those requests. The reason for my requests is because my email address was provided to an unknown source for marketing purposes without providing me with the opportunity to opt out. I’ve used the third party source several times and have never had an unknown source email me regarding my interest in apartment communities. Typically, all communication comes from the known property. This is the first time this happens and the app does not give your information to third parties per their disclaimer and guidelines. On 7/26/2022, I contacted the Park at Live Oak which is a property that this company owns and spoke to a Wendy who gave me the contact info to the owner as this is a private business. I informed her that I had submitted two requests via the portal regarding how to submit a consumer complaint to this company but I had not received a response. Wendy advised that the owner Elizabeth would respond if I emailed her so I did. I emailed Elizabeth and explained to her that I received a few emails from an unknown source related to her property, Icon at Yorktown, but when I began questioning where they obtained my contact info from, the source stopped responding and I just simply wanted to confirm if this company was associated to the unknown source or if it was spam. Elizabeth never responded. I requested a response three times and on my final attempt I notified her that I would be seeking legal ramifications and filing complaints with my state agencies. Elizabeth finally responded confirming that they never provide prospect applicant info to third parties. Then she confirmed that the unknown source to me, contacted me based on my interest my interest in her property but that it would not happen further. Then she went on to say that she is glad that I will not be living in her community as I would be a headache.”

“We have a great Office Staff That Really Cares about us! We live here on going on 10 years! Love it here! It's clean and quite here and they have cameras Everywhere So Smile your on Camera! Mr.& Mrs Davis!”

“Paula G.: My family and I have lived at The Park at Live Oak for going on eight years. Life changes makes it necessary to move, but I would HIGHLY RECOMMEND The Park at Live Oak to anyone seeking a quiet, beautifully kept complex with a management team that cares greatly about the needs of its tenants. The staff is what makes this community such a wonderful place to live and call home. Maintenance responds quickly, and the team is quick and efficient. The Park at Live Oak is a quiet oasis in a surrounding that has its challenges with crime. The management team here takes the concerns of its tenants very seriously, which has always made my family and I feel safe. I truly appreciate all my years living at The Park at Live Oak, and I will miss everything about it.”

“If you're thinking about moving here because the rent is more responsible, please do your research and actually look at the apartment you are moving into first. This place is infested with reaches and the only upgrades are the flooring, cabinets are old and dry rotten, windows leak and don't lock, refrigerator old with doors that want close and leaks. Stove old and burners don't work properly, which it is a fire hazard. But to save the best for last, the office staff is a mess, the so called operations manager is a liar ??, bully and very unprofessional. Never in my life have I ever experience the issues that I have with this apartment complex. From the beginning I had issues with them starting with the move in date to moving out of the hell that I was living while there. If you have children and family that you interact with like most people don't move here. Not a family or a guest friendly place but more like a prison.”

“The new management and maintenance team is Very friendly and is great at taking care of my concerns! Our grounds look very good! I love our quiet location and neighbors but most important to me is the neighborhood feels Very secure.”

“Its a very nice community but they change staff members too many times and they get rid of the people who really care and leave the rude ones the manager doesnt even acknowledge when someone comes in she does not do anything but be on the phone and abby that has been the most professional and polite some say she got fired and some said she had a accident i hope shes ok and i really hope she comes back she has been the one commited the most with us residents.”

“UNDER NEW MANAGEMENT!!!! VANDALISM....ROACHES....BAD WINDOWS...OLD APPLIANCES...NOT KID FRIENDLY...STAFF IS NOT FRIENDLY. MOVING ASAP.”

“NEW MANAGEMENT SUCKS BIG TIME!!!! DONT DO IT! Ok so for the first few months it was cool. 7 months in and i'm ready to go. They have already had 2 different managers since i've been here. They are petty and will harass you for every little thing from curtains inside your unit to the type of chairs you have on your porch. I EVEN GOT A DELINQUENT NOTICE FOR .66 CENT. Its mid May and the pool still aint open. I CANT WAIT TIL MY LEASE IS UP.”

“ROACHES!! ROACHES!! ROACHES!!! IF I COULD GIVE THEM ZERO STARS I WOULD. I HATED LIVING HERE. KATHY IS HORRIBLE!!! I REPEAT KATHY THE MANAGER IS HORRIBLE. SHE IS BEYOND RUDE AND SHE HANGS UP IN PEOPLES FACE. NOT ONLY TO ME BUT IVE WITNESS HER DOING IN TO OTHERS WHILE IN HER OFFICE. I CANT UNDERSTAND WHY SOMEBODY WAKES UPS AND COMES TO A JOB TO BE NASTY TO PEOPLE. THE APARTMENTS ARE ------ AND FULL OF ROACHES”

“I lived her about a year and a half ago. After searching for weeks in Houston I ended up here. It was actually a really pleasant surprise. The area isn't the best, but the apartments sit far back very close to a nice housing division. I have absolutely no noise complaints. The office girls were very pleasant and professional. I know people have complained on them, but its only because they were doing their job and being professional. I always felt safe at the apartments. The pool was always clean and the grounds very well kept. There was a stray cat problem, but I didn't mind it because they never bothered me so I never bothered them. My only complaint is that when I first moved in there was a bit of a bug problem, but with some of my own efforts and Home Defense spray, it cleared right up! I would definitely recommend them again.”

“ð??? The Park at Live Oak is a Diamond in the rough. Acres Homes doesn't have a good name and DeSoto only being the next street over makes you think twice about moving here but looking past that, I love my apartment. Whatever renovations took place prior to me moving here definitely paid off. The kitchen appliances and wall color was what won me over. As for complaints; 1. Washer and dryer connections only come in the two bedroom units. I work during the hrs the office is open so I have to make sure to reload my laundry card when I can. 2. Because I work during the hrs the office is open, taking a money order to pay the rent is not an option since they don't have a drop box but they have an online payment option so it works out. 3. I let a friend stay a month until he got on his feet and the leasing office found out (nosey asses) and made him pay for a background check but it's for safety I guess so whatever. Overall, pay your rent and follow the complex rules, you'll be fine. And as far as roaches, they definitely exist and have actually gotten worse sense I moved here. Pest control doesn't come too often but keep your place clean and a can of Roach spray hand .”

“The Park at Live Oak apartments are one of the best apartments on the Northwest for the price & also the location. The quality of apartments in the area are completely grotesque, but you definitely get your bang for your buck here. The apartments grounds are always kept clean and if I ever needed anything fixed in my apartment it was fixed within the hour. Ashley, the leasing agent, is a gem. She was always so helpful to me and my husband, it was our first apartment together and we will really miss living there. Overall I will give our experience there a 4/5. First off, parking is extremely frustrating and though the apartments are amazing they need some work. Although our unit had all new appliances, our apartment still needed interior upgrades and the mold and roaches definitely were a huge issue for us. However if your young and looking for a safe and affordable complex Park at Live Oak is where its at!!”

“I've been a resident at The Park at Live Oak for 4 months and I couldn't be happier. The property is always clean, the staff in the front office is very friendly and helpful. The gates are always closed which is a huge plus for me! The staff will walk the property on a daily basis to make sure the grounds and units are as they should be. If anyone is looking for reasonably priced apartments, small, welcoming community I HIGHLY recommend The Park at Live Oak.”

“I am a former resident of The Park at Live Oak. I had a very good experience while staying there. The Park at Live Oak is one the best properties to live in the area. The office staff is very helpful and Kathy is one of the best Managers I have ever had to deal with. The property is always nice and clean and well kept, the maintenance staff is awesome and always on time. I like the fact that they have a courtesy officer on site. I highly recommend living at The Park at Live Oak.”

“Don't do it, don't sign that lease. I know the rent seems like it's cheap and your willing to compromise but don't do it. The office manager ----- is very confrontational as is asking for a fight. She acts as if she's doing you a favor by allowing you to live here. ------ is a total ------- idiot and knows nothing about their own policies putting us in a difficult position on a few occasions. I generally do not write reviews because the only time people tend to write reviews is when they are upset or unhappy. I'm here not only as a very good renter who is now disgruntled, but to warn you all away from this place. My car has been hit with the driver just driving off two times now. Our neighbors are extremely loud and disrespectful. We've caught the maintenance trying to sneak into our apartment when we requested to see him to fix our AC which constantly freezes and stops working. The apartments themselves are really poor. The carpet is terrible, the cabinets are awful as they are just painted plywood. The bathtubs are stained and the upstairs apartments are just uncomfortably hot all the time.”

“----- is rude and unprofessional. She acts as if she is doing the tenants a favor by ALLOWING them to reside there. Last I checked, NO one is on section 8 housing! There is no excuse for -----'s behavior. Its not what you say, its how you say it. ----- lacks customer service skills. Point, blank and period. The "security" guy ( I think his name is ---), will harass your guess by following them without probable cause. I hate to say it, I have seen him do this on atleast 3 occasions.All of the guest were black males. Racial profiling? I dont know. But if it looks like a duck, quacks like a duck...its a duck! Interior: Cabinetry is old, just painted over with white paint that will chip. Countertops are a cheap laminate , they peel very easily. Appliances are "no name" and frequently malfunction. You can hear the water running through the pipes. When neighbors are running water, you will hear it. It is loud! This review is not coming from a place of contempt or "Revenge". I can only say what I personally have encountered.”

“First, let me start by saying that I pay my rent on time every month and would be the ideal tenant except I LIKE CATS. With an ideal tenant like me, you would think the office manager would be bending over backwards to keep me living here instead of antagonizing me over something trivial like cats. I don't know where the previous rater has been living, but I find the office staff very amenable, with one exception... the office manager (----------). She runs this complex like a mini "Hitlerville." YOU are NOT allowed to feed stray cats...YOU are NOT allowed to talk to stray cats. If you do, she screams at you as if you're children. The office manager is extremely confrontational, argumentative, and controlling. I don't know of any Texas laws or statutes that say feeding stray cats is punishable. There is nothing in the lease regardng a "Cat Policy" except a cat deposit. Also, they don't provide you with a copy of your lease. They could do more with the landscaping. Parking is hit or miss. One of the major problems in living in this complex is the rash of home invasions. Security is to protect the property and NOT the residents and the residents were given a memo stating this security policy. There are also multple gun shots in this area making it an unsafe environment. OH, when you give a deposit, don't expect to get it back when you leave...because you WON'T. Please take pictures when you move out. I can't wait for my lease to end because I'll be flying out of here. On a scale of 1-10 with 10 being the highest rating, I give The Park at Live Oak a 3.”

“ROACHES, ROACHES, ROACHES! I moved there in 12/12 (apt 610)...it looked good...clean carpet...walked around a bit, saw 1 roach, then another, after that, just about every room I went into, there were roaches. The office said professionals had come in and sprayed prior to my moving in apparently, they sprayed water)...went to Walmart & picked up a can of Raid...sprayed in every room and they came out in droves!...even some from the closet jumped in my hair...emptied the can and was so tired and disgusted,I reluctantly fell asleep. I woke up the next morning, there was a dead roach in my bed. That was the last straw!...turned on the kitchen light, they scattered. I took pics of them all over the apt...left there a couple of hours later and got a hotel room. On Mon., I had the office staff to meet me at the apt, so they could witness the nightmare I had to live through that weekend. They were appalled, as they s/h been. None of their sympathy and excuses could not convince me to move into another one. I started making plans to move my stuff out of that complex almost immediately...totally moved out on Wed of that week. If you are considering moving there, please go somewhere else. Don't be fooled by how immaculate the office looks, neither how nice the staff may be. It's all a facade! They have a roach infestation in that place. A couple of the tenants I spoke to said they had a roach problem when moving in, but had it under control now. There s/be no roaches or bugs anywhere in an apartment we move into. It's not acceptable, period! I read a review about roaches in that place before moving in, but figured it was an isolated case. Don't make the mistake I did.”

“Love the ladies in the front office. They are always so nice and friendly. I do pay my rent on time, and never give them any trouble, so I'm sure that helps. Looks like some of the negative posts on here are from people who didn't pay their rent on time or ones who got kicked out. The grounds are well kept, and I like how they make everyone keep the outside patio clean. Some apartments I used to live in weren't that strict and the place didn't look so hot. Have had no issue with my neighbors. Like how the appliances and light fixtures are more current. Haven't needed any maintenance, but one time and they handled it the same day. Will renew my lease when it is up.”

“I don't understand all if the negative comments about park at live oak. I have lived here for two years and have never had any of the issues these people are referring to. I can only assume they have issues like this because they are up to no good or are not paying their rent. Park at live oak is a very quiet community, the staff is very courteous and professional. Maintenance is very on the ball if I ever have an issue. The community is beautiful and well groomed. I think they have done a wonderful job turning this into a peaceful place to live. I strongly recommend park at live oak and I will be renewing my lease again.”

“The apartment complex is quiet(well depending on your neighbors). The landscaping is nice. Maintainence comes the same day a majority of the time. The entry gate is always working and closed, BUT.....the individuals in the management office are PYSCHO. They will harass you. I promise you, they will harass you. If you happen to leave something on your porch you will get a notice almost instantly. God forbid if something happens and you ever have to turn your rent in late. They will use bully tactics where they claim you are delinquent in rent in an effort to scare you. Late fees, yes, but if someone pays their rent every month I don't see how they are delinquent in rent. I have seen an individual harass youngsters on countless occassions. This individual will follow you around and try to confront you. I've caught this individual even looking behind and under people's cars! Please don't ever walk through the gate! I've seen so many confrontations from that it is ridiculous. If you have teenagers(and you're a minority) I would advise you not to move here. If they hang outside they will wrongfully be accused of something. I've had 2 neighbors complain of this. Another individual is scared but she will try her best to twist situations to the management's advantage even if she has to lie. I've never lived anywhere and felt like my every move was watched. The physical building and atmosphere is good, except you hear EVERYTHING from your neighbors. No playground. Old cabinetry(roach magnet). No security. High crime area. If you don't know about Holly View Dr, Antoine, and Desoto Dr, please do some research. Its like a military institution at this complex. Once you slip up and "misbehave" don't put anything past them. Trust me, please. I suppose it could be a good thing they are ---- about the complex, but not when you wrongfully accuse people, confront them and slander them. Most quiet place I have lived, but move here at your own risk.”

“Great place to live! Quiet, well maintained and affordable. I have been here almost 3 years. The office staff and maintenance are awesome.”

“I am saddened by reviews I see here that were written by someone out of revenge for being evicted. The staff at the apartments is nothing but professional and courteous. They go out of their way to be helpful. Maintenance requests are always taken care of faster than anywhere I've ever lived and they always keep the place clean. Most of the residents are nice and it is quiet. The rules were explained to me when I signed my lease and the management tries to keep it a decent place for those who appreciate it. Living in an apt is not what I've always dreamed of, but as it is necessary at this time, I couldn't think of anywhere else I'd rather be.”

“i lived here a few months and hated it the rent was too damn high ----- is a ----- and ----- is scared ----- is the nicest one but scared to speak her mind the only security they have is the suppose to be owner following you around and starring you down he sucks he will follow your guess walk behind your car when it comes thru the gate etc and oh please dont make me get started on ------ that rude --- trust me the worst property ever they suck they look much better then what they are trust me they rules suck and they prices are ridiculous you dont need to pay a pet deposit because this is the zoo around here just let your animals free hell thats what it is around here hell they are worse than the houston zoo i would rather go to hollyview or the park at live oak at least they have police officers as security and not the suppose to be owner as security they suck”