All 25 tenant reviews.

“My car was towed in a reserved spot. It so happens that the word "Reserved" is faded and the tow truck guy can not see it. The pinpad at the entrance does not work and management does not want to take it down. Most of the laundry machines does not work and the office knows. The patios have rotten wood and needs to be replaced.”

“It is really sad that management does not care to fix the damaged gate and the damaged mailboxes. When you inquire, they give you excuses . I have been inquiring for nearly two years, you get excuses about their budget and vendor issues”

“If I could leave zero stars I would. CAUTION, DO NOT MOVE HERE. I have lived here for years. It takes forever to get maintenance to come out, I have a neighbor that plays loud music all day and night. I've gone to the office too many timess to count and nothing has been done. I'm told a warning has been sent out, well evidently that doesn't work because he hasn't stopped. I have called the cops and they don't even show up. It is currently 11 pm, Nov 5th, and the music has been going since this morning. I went in the office today to hear the same tired excuse, "we'll send a warning." The laundry area is raggedy, there are so many apartments with broken windows and covered with plywood, I'm embarrassed to invite guests over. Not to mention my ceiling has been leaking and is now discolored and cracked.”

“Do not be gullible on the fake friendly personality from the office staff to convince you to sign a lease. The entrance/exit gate has not been working in over a year. The manager -------- does not care at all about the community appearance. All the mailboxes need to be replaced and the laundry machines are horrible. I regret moving here. There is no urgency on community repairs. There are so many people moving out, it is insane.”

“-------- refuses to pay a vendor to fix the broken mailboxes. The office staff encourages tenants to rent a post office box. They only care about rent. The gate and the mailboxes has been broken for over a year. If you are looking for a place in which nothing would get fixed, this is the place if you desire misery.”

“Unprofessional staff. The ----------- leasing agent,---------- has -----------------------------------------------------. The assistant manager --------- has a bullring and does not seem happy. Step into a Chase bank or Capital One and model after the employees on professionalism. I do not want to recommend any friends to stay here because of the impression of the office staff. --------------, please train the community manager on effective recruiting.”

“Worst apartment complex you can live in new management is useless things need to be updated, the parking makes no sense it's to the point where I wanna break my lease ITS THAT BAD but management sucks”

“just now I have moved in to the Estates at Westchase apartments two months ago. In the very first week, they sent the maintenance because there's dripping water to downstairs unit and wanting an access to repair it. It turned out to be an internal water leak from a pipe at bath tub. Then they kept coming every week to repair it. They had sent a different person every time, and for the sixth times they all failed to repair it after damaging the wall with big hole. Every time they come, they spend the whole day in and out and I can't sleep as I work over night. He replaced the faucet with another in a way that it can only gets hot water. So I went to the office to report this to the manager, and I told her "Sandra" that her maintenance has replaced the bath tub faucet with one that can't produce cold water but hot only, and from there, I have to take showers with only boiling hot water, then she replied with disrespect that I have to give the faucet time to get cold water. I replied to her that it should be working with cold and hot water right away without giving it days or time because it isn't a car transmission or engine, besides all that, he left the big hole uncovered without tiles, but he just covered the hole with a carton paper and tapes and a trash bag. She replied that it is going to be like that. I replied that this is funny, then she replied while yelling "Do you think I'm funny ?? do you think I am a clown ??", she said. Then she told me to get out of the office. Very unprofessional and disrespectful individual. She should not be not only a manger but not even a staff member. I must leave this apartment complex at the beginning of its lease because I have standards and will not go down to her level and answer her. Besides I will not be able to get into that office again to report any problems I may have after I got told to leave from it when I was respectful to all the staff at all times. She didn't even want to repair a water leak I have in my kitchen. Even the apartment complex water boiler has had a continuous huge amount of water leak for two months filling up the walkways with water all the time and she didn't even attempt to repair it. The complex gate was also stuck open since I moved in for several weeks. There's a dead dog right infront of the dumpsters and stayed there for several days until it is now a skeleton and the maintenance team have never attempt to remove it. It collects flies and produces maggots and parasites. To those who want to move here I tell you better don't unless you don't mind to be treated like dirt and to live among animal carcasses. From what I saw and read, it doesn't seem it will get any better in here but to worse.”

“Management team is very incompetent. Make sure you get everything in writing and make copies because they will lose your files. They absolutely are the worst in fixing maintenance problems. I wouldn't recommend to anyone to come and live here. Worst apartment complex infested with roaches. Our pipes bursted 3 times. We had holes in our rooms because of that and no one ever came and fixed it because they change personnel multiple times. You have no type of security. They broke into my vehicle twice. Shattered my window. If you are looking to lease beware.”

“So far my stay here has been very comfortable and nice the staff Rebecca and Ashley they are professional and nice they are pretty cool and easy to talk to just have a normal conversation with and a good laugh here and there”

“Horrible experience. First moved in and roaches were falling from the ceiling. They finally came and roach bombed the place. Moved into a 2 bedroom and same problem. They tell your personal business as well. Maintenance came to fix a pipe and bust a hole in my wall. Then covered it with cardboard. I won't renew my lease so they won't fix anything. There may be mold in walls. These apartments need a serious make over”

“I was a former resident years ago and LOVED residing there. The office staff was considered and very nice. The maintenance came on time to do repairs when I needed. It was very peaceful and a joy to reside. It also was very convenient to walk anywhere or ride the bus if I didn't feel like driving. I went to apply for 3 bedrooms with fireplace some years back because I loved it there but didn't have any availability. One of the office staff member ran my history and credit and was approved. Saw I was a former and good resident told me I can return to reapply when I'm ready. Thank you guys so much.????”

“This apartment is absolutely disgusting! First and foremost as a resident they did show me my apartment until my move in date. Secondly 3 months after moving in I had to break my lease and move out. Little did I know They loved me into a roach infested apartment. Pest control came out 2 times while having to hire my own pest control as well, who informed me due to the feces, egg shells, and dead roaches prior to move in that it was infested long before I came. I am a very sanitary OCD clean person. Management is terrible and was not concerned with the issue. I have severe asthma and had to see a specialist for the roach feces in the creeks of the wall as well as all the toxins used to spray it forced me to have to vacay the apartment. Basically roaches took over my apartment and kicked me out. I reported them to Houston Apartment Association with evidence, such as videos, pictures, receipts, etc. therefore I did not have to pay the full remainder of my balances only a few fees which the apartment management has failed to direct to procollects. I guess they don't want their money. Overall this place is filthy, old, and disgusting. I wouldn't waste your money or time.”

“I've been living here for 9 months now and here are some observations and experiences based on the fact that I walk my dog twice daily and, for a few months, I spent a lot of weekday daytime hours in the apartment. This is the best place I could find for the rent and amenities: gated, tons of visitor parking or park on the street (the free alternative for your extra car), laundry inside the unit, pet friendly, close to everything without having to get on the freeway all the time, walking distance to many amazing shops. This was my first choice after hours of apartment hunting online and it lives up to it. The area is generally quiet. The most noise you will hear will be lawnmowers and the occasional kid in the pool during warm days if you face the courtyard, cars if you face 7th, or the train that goes by on what would be 8th (behind the complex/ visitor parking) honking the horn every other hour during business hours. In the area: lots of people walking their dogs, pushing strollers, jogging, or riding bikes, especially now that they opened the new apartment complex next door. You will see the occasional homeless person because the park has a public restroom, but they keep to themselves and their distance. Office staff: Extremely helpful courteous and respectful! I enjoy every person here they are always smiling. To finalize: - Do have in mind how the sun hits your apartment. I've noticed some don't seem to get any sun at all, (just in case that's important to you, it sure is to me!). - Apartments facing the courtyard = "living with your curtains closed." - People are quiet and management has free dog poop bags so there's never poop on the grass. - I've never had anything stolen from my door and have only ever seen 1 person trying to sneak inside the complex.”

“I hated this place. The management seems intent on finding any possible way to charge you extra money. The online listing said this place had W/D hookups, but it didn't mention that that doesn't apply to 1-BR apts. The laundry facilities are unreliable at best and require a special card that you have to load with money during office hours. They charge you extra for garbage pickup, but the garbage pickup is so unreliable, I stopped using it. The apartments themselves are crummy. Bugs routinely get into your apartment. The roof leaked on occasion. I can't honestly think of a redeeming quality for this complex.”

“I've lived in these apartments for over 6 months and consistently had great service. From the staff in the leasing office, maintenance and even third party vallet service that's offered. The complex are always clean and quiete no matter what time or day. Any repairs that I've needed were handled in a timely manner. I'd highly recommend this property for anyone who looking for a safe affordable and continent place to live.”

“I lived here for a month now and have to say that I have not had none of the problems mentioned in the previous reviews. This place is quiet and clean. The assistant manager and leasing rep are friendly, prompt and professional. I did visit the sister location on Walnut Bend and I personally don't recommend them because there was trash in the parking lot and the office staff were rude. For the money, you can't go wrong with Westchase Estates!!”

“These apartments are not worth the price. Lol they charge 600 dollars for an Efficiency that doesn't have a door and the paint on the walls is layered from decades of old residents. The garbage runs over and smells every weekend until Monday. They cut the water off without notice. God forbid you move into a downstairs apartment, you can here your neighbors fart through these thin wall. I been living here about 2 years and if they weren't overpriced i probably would stay, but it's not worth it ewww. I'm not saying don't move here, but if you can find a nicer apartment for the same price which I'm almost guaranteed you can; choose the better option.”

“I have lived here since 2011 Never had any problems. Very quiet and in a good location near everything. The apartments are very close to the beltway and if you are a college student very close to bus lines and the community college and library is right across the street. I went from a efficiency, to a 1 bedroom, and now I am in a 3 bedroom. the maintenance people are nice and the office staff is OK, but they tend to act like they don't know anything. No problems with roaches in any of the 3 apartments I have lived in. My sisters family is growing so we are going our separate ways and when our lease is up I will be moving back to a 1 bedroom in these apartments.”

“A/C: They have a lot of problem with A/C s, they are not able to fix it, you have to stay in HOT apartment, no one is responding, the staff either don't respond or hang up. They give attitude and the manager seems to be on a long vacation or a long phone call. she is never available. FOUNDATION: The foundation problem is true. SECURITY: the gates are always open. NOISE: A/C s make a very load noise, you will hear loud music after the midnight, garbage machine comes early in the morning and is EXTREMELY loud don't think about deep sleep without noise And when it is raining or after that, you have to walk in the mud”

“I have lived here for several years and I just wanted to say that I love the office staff here. Maritza Reyes, our former manager, was absolutely amazing. I never had a problem that she did not attend to immediately. They were courteous and kept me informed of changes.”

“I will speak from my experience, i have lived here 2 yrs. And i have not had a problem like they say in the reviews. I have not had problems with bugs, or burglaries. thank god. I have not had a problem with anyone either. And the people at the office are nice. The price in this apts are good. Yeah they are going up, but what can you expect... .. It all depends on how you treat others too. im fine here..”

“I am to be specific.I moved in a couple of years ago. I came outside to my car on bricks and this went on throughout the complex. My vehicle has been towed for being too close to the white line.my home was kickdoored in december.I had just renewed in september.only because I could bot find one decent place at the time and did not want to do worse than here.I was told the door would be repairand the surrounding wall.it is june and that never happened. In december I also gave a written copied statement of at least 20 repairs that were needed throughout the unit.again I have been in the office sat down maritza pulled the paper from my file checked off what would be done and it is june not one repair including missing laundry doors broken drawers no grease guard above stove two eyes never worked ants in bathroom and now bedroom a rocking toilet foundation problems make doors hard to open and close lights blinking in kitchen the entire lease and lights out throughout the unit.however theu immediately accidently charged me late fees a few months ago in which I had to contact corporate to jave dismissed.theu now accuse ne of having a pet and charging me 100 dollars and a lease violation.yes please get it all out because I will stay in a damn box before I re kease here and one thing about it...they will have vacancies because trucks are moving people out of here quickly.did I mention the robbers that took everything feom my unit lived next door and nothing....theu were preying on everyone until theu decided to leave on their own. I resigned that lease.more things happened to me.if u come here things will happen to u.if u stay here theu will continue to happen to you while theu drive away to their peaceful homes.they are spending lots of high water bill money on new decorations out front but nothong toward this foundation problem and cracked walls. And most definitely not the front gate that anyone may freely enter.disgrace at wetchase”

“Oh they knew this was coming.The office staff...dont move there.Maintenance...dont move there. Crime,your life IS in DANGER,DONT MOVE THERE. If you move there, whatever fires,robberies or assaults happen to you....YOU DESERVE. ARE THERE ANY CHRISTIANS READING THIS? IN JESUS' NAME DONT MOVE THERE! DO NOT SAY YOU HAD NO IDEA DO NOT SAY GOD DIDNT SEND YOU A SIGN......IM NOT A RELIGIOUS FANATIC BUT ITS THE ONLY WAY TO TELL YOU HOW SERIOUS IT IS.SMILING FACES, THAT STAFF IS UNDERHANDED. I know people that are still trying to get out and when I was there, every day a different car was sitting on bricks.Guess what Maritza said...THEY CANT CLOSE THE GATE BECAUSE FIRE TRUCKS HAVE TO GET IN.THEN WHY DO OTHER COMPLEXES MANAGE TO CLOSE THEIRS.THERE WAS A BAD FIRE AND THEY HAD TO GET WATER FROM A NEARBY APT COMPLEX NO SOURCE ON THEIR OWN PROPERTY AND RESIDENTS PAY HIGH WATER BILLS MONTHLY!YOU CAN GET RENTERS INSURANCE BUT IT WONT COVER YOUR LIFE OR FEARS THROUGH THE NIGHT.FINALLY,FOUNDATION PROBLEMS EVERY WALL IS CRACKED LIKE A JIGSAW PUZZLE.”

“Manager of this property uses different unethical techniques to make more money. These include 1)Sending monthly bills on time for a few months and then not sending it a month and charging $100 fee from every one who didn't pay by the end of the month. 2)When you want to check out, make sure you get a written statement that you gave them a 2 months notice. They told me they will give me a notice in a few days and then charged me another months of rent because I didn't have a written notice. 3)when you pay your rent, ask them to give you a copy of the check with a signature on it. I have talked with a few tenants who have been charged fees. The other important issue with these apartments is the bugs, including roaches and a small bug that bites and comes out of the plumbing system. I thought I can take care of this but trust me there is no way you can control the pest at these apartments, they crawl on the outside of apartments and they come in from smallest holes. This whole area is infested and I dont know if there is really a way to get rid of these bugs. Another issue is the maintenance. After you signed the lease, don't expect any maintenance. It takes months for them to send someone.”