All 25 tenant reviews.

“I appreciate the work and effort they put in today and transferring me to a bigger unit. They are the best at what they do and have done for me and my family. They were nice and showed they cared about us.”

“Made the mistake of calling ONCE to see if there was any apartments available, I opted out of text messages and the only reason they have my number is bc of their caller ID..I haven't stopped receiving harassing calls multiple times a week from this place for 2 months now. I've told them multiple times to stop and have called the central office. The central office apparently has no way to contact them and the number they say to contact to make it stop goes nowhere...STOP HARASSING PEOPLE WHO HAVE NO INTREST IN THIS CRAPPY CONPLEX”

“First week sewage backed up into both of my bathrooms litterly sh.. in the tub on my floors and went into the bed rooms and closets under the floors and walls took almost 2 weeks to be cleaned and had to call several times to ask for a deep cleaning. Apartments not properly cleaned after people move out found several dead painted roaches all around the apartment, I changed the shower rod in the bathroom and under the fixture there is roach eggs covering the backing. If you have friends or family that visit you give that up because they can obly stay 3 days and the way they do this is make you get a parking pass for them and you can only get one pass per Apartments perday and they tow 24/7 so there is no daytime safety, the security is a joke drug dealers and addics all around walking randomly. And if your happen to have a family member or someone having a hard time in order for them to stay with you they make you sign a new lease charge you all the prices over again just to stay in the apartment your in or they cant park for more than 3 days.”

“Dear Chelsea Williams and Avenstar Team, I wanted to take a moment to express my gratitude for the wonderful living experience I had at your complex. Although I am leaving, I have enjoyed my time living here immensely. From the moment I moved in, the Ms.Chelsea has been incredibly accommodating and helpful. Anytime I had a question or concern, she was available to assist me promptly. The maintenance team also did an excellent job of ensuring that my unit was in top shape, and they were always friendly and efficient. Overall, my time living here has been wonderful. I am grateful for the positive and safe environment, the great location, and the helpful staff. Thank you for making my living experience here a fantastic one. I will definitely be recommending your property to others in the future. Best regards, DJ”

“I am going to say this simply as I can.... if you love your life do not move to these apartments. 1. They provide zero support with cleaning up the violence and shootings at the property. 2. The staff are liars. They do not answer the phones or return messages. 3. Maintenence will pretend to have done repairs while never entering your unit. If you move there install a Ring so you can see this for yourself. 4. The staff is unprofessional. 5. Again... if you love your life, do not move to this property. There are reasonable properties with better safety and mmanagement.”

“7 años viviendo el estos apartamentos,e quieren sacar de ese departamento donde vivo porq estará en remodelacio, les pido de favor que me transfieran aun departamento de 4 recámaras y que me cambien la carpeta oh me le pongan piso, por mi hijo que es asmático y lo k hacen es echarle champú ala alfombra allí tenían gatos y perros, y no pudieron hacer eso aparte me transfieren aún departamento en segunda planta..ya pagué deposito y la aplicación de mi hija. Me van a transferir de un departamento que no está remodelado para otro igual que no quisieron poner ni carpeta nueva cuando me dijeron que si la iban a cambiar..Me pidieron pruebas del asma de mi hijo y las llevé, alas corporaciones de apartamentos solo les importa el dinero no la salud de los niños mucho menos la delas personas grandes...”

“I’ve really sat on this for a year plus because I really just kept thinking it was a case of bad luck but at this point this is very personal and I want to assure NO ONE EVER signs a lease here EVER AGAIN. Don’t let these cute reviews fool you. They are full of CRAP. I’ve been here for a year and renewed my lease because I genuinely didn’t think things could get worse but BOY was I wrong. I want to start off by saying that there used to be a property director named Elizabeth. She actually got stuff done. There were not anywhere NEAR as much crap happening here when she was there. NOW it’s being run by Danielle. Danielle is the WORST thing that could have happened here. She doesn’t know anything. Half the time there is no one in the office. They’ve completely cut office hours so if you work during offices hours you are sure to see late fees for rent because they don’t have a drop box and now with the limited office hours and glitchy online portal you can ONLY pay your rent half the time in person. And you literally have to somehow luck up on someone actually being in there. I’ve literally had to have them undue late fees multiple times for this reason ONLY because my money orders thankfully were dated. NOW THE ACTUAL FULL ISSUES: - Within three weeks of moving in someone was MURDERED right on the steps. And I mean SHOT AND killed Literally inches from my steps. I don’t think this murder was ever solved. They sent out a letter basically telling us to call the police? Idk wtf that was supposed to resolve. - Within the month of moving in here I had to miss 3 days of work because they were doing electrical work on the apartments. I had just made $370 worth of groceries. All lost. They put us up in a hotel that WE had to pay the deposit on (and they didn’t even tell us this part). To compensate for me missing hundred of dollars of income AND losing $370 worth of groceries they gave us a $300 gift card. That btw they had to reissue because the first one didn’t even work. - The sinks in BOTH of my bathrooms don’t put out water at all. If it does ITS YELLOW!! - Apartments are dated & nasty. The parking lot is DISGUSTING. They allow literally anyone to loiter around doing whatever. Kids break into apartments and cars. Kids throw rocks at people’s apartment. Kids literally damage and destroy your property. They hired security who still does NOTHING. -The apartments are INFESTED with roaches. INFESTED. - We have lost power for DAYS on end in a year’s time about 5-6 times. When you call the office they tell you it’ll be fixed by this time and then of course that’s not done. At some point the entire big complex lost power for more than a full day. Everyone I know lost all their food. I told Danielle the office director to have the MAIN OFFICE call me. Because I was at that point frustrated but still working to communicate with them effectively to see how this could be resolved. Danielle assured me she would have them call me. No one ever called. She didn’t even call to see if the issue was resolved. I have lost hundreds in groceries 4/5 times. -I have now not had a working AC for almost a week (I want to state my 3 year old also lives here). I’ve made SIX maintenance request. They’ve sent 3 different people in here and ITS STILL NOT FIXED. It has been highs of 95 and lows of 82 all week. I work from home. I have to be completely naked with a fan directly on me to stop from passing out inside of an apartment I pay $1300 ON TIME to live in. At this point I am BEYOND frustrated. I have done everything I can to get the office to care and they clearly don’t. SO since a child having to sleep in an apartment with an internal temperature of 92 for three days straight I think it only necessary I let every potential resident know the truth of this place. I SAY THIS WHOLEHEARTEDLY DO NOOOT RENT HERE!!! Do not!!!! If your want your kids to die from a heat stroke or being SHOT Then by all means move in!!! I am going to the media. I am going to EVERY social media platform you have to let potential tenants know what TRASH this is. TRASH. TRASH!!!!”

“DO NOT MOVE HERE! They all are INFESTED with roaches!! They make you pay for pest control and its not anything they can do. they do not answer the phone. They get upset if you have trash bag sitting out waiting to get picked up they charge $25 per item. But cant fix the roach issue. aVERY RUDE AND THEY LIED ABOUT EVERYTHING WHEN WE MOVED IN. Also they dont close or open at the time they say online. They are always closed or opening late! Overall DO NOT MOVE HERE!”

“Kids always unattended, parking is a nightmare, roaches were outrageous, leaks, vandalized cars, laundry room disgusting, shooting fighting, no need for gate it never works, pest control never even seen, charge 25 for valet trash but its trash all on the ground in front the dumpster, dog poo every where, cars get towed like its going outta style what in the entire hell did i get myself into”

“If you like neighbors that curse at your kids for no reason then move here. not a kid friendly place and Chelsea is a lier and did not tell me my neighbor likes to curse out children for No reason and is very loud and yells at anyone that walks by. I’ve had to call the cops on her multiple times for her behavior towards my family and nothing has been done about. Not to mention I have a leak in my kitchen that has damaged the cabinet because no one will fix it. If I had known what I know now. I would have kept moving. A man said someone broke in his window and tried to rape his wife that just happened this evening. I have children. HEED the warning do not move here. I also contacted corporate and no response and the security guards are not here at all. Even tho they where here in the beginning but have since then stopped. I will be contacting the news next if nothing gets done about this.”

“My wife and I have been living in this complex since October of 2018, and I can say that I would not recommend for anyone to come and live in this complex. They display to you an image of service and quality living, but for us it had been challenging ever since we've stepped foot in our apt. We've had terrible roaches, a rat problem, and the quality of the apartment itself has been below expectation and not up to a quality standard. Our kitchen cabinets looked very worn and not clean, and there were even holes in them near the bottom! We've constantly been reporting issues, and their answers have been very much like bare minimum patch jobs that really don't work to get to the bottom of the actual issues. I would not advise you to live here, please don't, because on a scale of 1 to 5 I would give them a 1, based off of cleanliness, service, and overall not feeling like they have not put their best foot forward in terms of presenting a quality home to tenants. In a lot of ways this complex has lacked professionalism, and I would not recommend you to spend your money here.”

“well the Monte Carlo apartments is the apartments from hell the don't fix anything my sink been broken for 3 months now and they have not come to fix it the walls are peeling and my kids are getting sick the roaches Are bad when we moved in there was lots of roaches and I told them the same day that the apartment they gave us is not ready or livable To be in and she jest gave me. Attitude They want your money but don't want to fix anything the walls have Dents in the walls when you push on them they have Trash all over the apartment I have sewer problems and they never ask me if I wanted to be in the front or middle or back of the apartments they jest put me where ever they feel like they want to put me without asking and I have pictures of how they keep there apartments complex”

“My first time moving to the Monte Carlo i just knew i would have a great experience because i heard great things about them! Well i heard wrong, this apartment is hell, the staff is RUDE, the people are RUDE, mantience never comes when they are supposed to you have to call them more then 5 times for them to actually respond. I'm just getting started did i mention we had a PEST issue ? When i say that i mean RATS! They have rats and they don't give a ---- about it, i had to call them serval times to tell them to come do something about these damn rats! They never did anything they claim they sprayed but everyday we seen a new rat!!!! They charge you for a trash fee but the trash men barely pick up the trash, somebody tried breaking into my window & i put in a work order to get it fixed they never came to fix it but said it was completed online, their water STINKS and i use to refuse to take a shower, i always had to go to my mothers house to bathe because their water was dirty and smelly with a greenish color. Their sewer water was gross, also they use to have sewer water coming up from the ground & they would leave it sitting there for days and never fixed it. Overall it's a terrible place to live please reconsider.”

“My experience at MC has been nice so far. The staff are very nice. The maintenance guys are always ready to help and respectful. The location to property is very good close to bltwy 8 and shopping center and restaurant. Best thing we didn't get flooded for Hurricane Harvey.”

“Great apartments. I've been here since October and honestly have no complaints. The office try's there's best to make sure all your needs are meet. Whenever I have anything wrong I come straight to them and they get it done ASAP. The apartments are not noisy at all and I honestly haven't had any bad experiences since I've been here.”

“I feel good living here. The maintenance service is good when i've needed repairs. I have good neighbors around me. Francia is always Nice and helpful. The Courtyards and swimming pools are clean. I recommend to live here.”

“They have a lot to offer love the move In specials most of all the gym is great for me it's loaded with lots of equipment. Very surprised that they offer 3 and 4 bedrooms. Office staff is very nice and welcoming”

“Since I've moved in everything has been perfect. Office staff is fantastic. Maintenance men are always cleaning up the floors. Pools are always looking good. Love the gym, has everything I could want”

“I was in Houston looking for an apartment for me and my family. This place is awesome. I have never seen more amenities in a single complex. Great access to anywhere in the city plus pools, BBQ grills, jungle gym, fitness room, movie theaer, kids room, basketball, you name it. The staff was polite and attentive. My kids had a great time and I could see the smiles grow even bigger ontheir faces as we continued to walk around. The units were big and bright. They all have brand new windows which will keep it cool in the windows. The one I am renting has all the upgrades I could ask for including counters, appliances, flooring. You can tell the TLC put into this community. I look forward to moving in this spring!!!”

“My time at the property was good. I am a teacher and felt safe and at home. The staff was friendly. I recently moved-out to buy a house. My apartment was large and spacious and the location was perfectly positioned to the parking area.”

“Horrible! My apt flooded my living room /kitchen from a pipe and they denied changing carpet after the continued meldew smell. Sewage water! This is a health hazard! They should be reported! My child has asthmatic and they keep saying we need to walk your apt”

“There is mold growing in the bathrooms and rooms and all the office does is spray paint over it. I am pregnant and I have been coughing up blood since before the pregnancy office staff is not helpful at all please for your own safety and family safety don't move in these apartments”

“These have to be the worst apartment ever. The mangers and office staff is totally unprofessional and Always likes to jack up the rent. These apartments are not safe at all thete is always some type of shooting going on late at night and even in the daylight, Im pregnant and I always have to throw myself over my kids to make sure they dont get shot.Also the apartments are durty and they don't fix a thing tou adk them tp fix but the rent is hella expensive. Rent referrals for get it that 500 dollars they are suppose to give you they don't. PLEASE DONT MOVE HERE Mostly if you have a family.”

“Enter at Your Own Risk!!! Horrible and dirty environment. You may check in, but may never check out. Several shootings and stabbings, just look on the news to see how often this takes place. Roaches, rats, and bats. Yes, bats, I kid you not. Every evening prepare for the show. When you are shown the model apartment it is located in the front, near the only yards and pool they keep clean. Just walk towards the middle and back of the property to see just what a filthy place you are really signing up for. Better yet, come during the evenings to see the criminal element at its finest, just please bring your Kevlar to avoid being shot like the poor teenager who was shot at the mailboxes just a few months back. If you value your sanity, children, your life, you will find somewhere safer to live. Don't risk it all signing a contract at the Monte Carlo Apartments.”

“9/18/2017 I have been staying here for 2 years. At first it was pretty nice because of the spacious floor plans and ameneties but quite honestly nothing ever gets fixed around here anymore. At night I can hear rats in the walls and there are roaches everywhere. I have a newborn and can no longer live here. To make matters worse our building has been without water for the last 2 weeks and management does nothing about it. Please dpend your money elsewhere”