All 25 tenant reviews.

“Unfortunately, the gap between the Carter’s aspirations and its reality is wide. While the new management team is helpful and attentive, they face an uphill battle of deferred maintenance and an inherited tenant base that doesn’t match the refined image The Carter wishes to portray.”

“There’s a reason why there are so many empty units in this property. In a year they have been thru 4 property managers because none have the capability of running this complex. If you want to wake up to vandalism or theft in your car stay here. If you want to ride in the elevator next to dog urine or feces be my guest. If you do end up staying here, make sure and keep your tv at an all time minimum. You will get harassed with older tenants about noise, they don’t even care quiet times aren’t until 10pm. To top it all off, be prepared to wake up at 3am with random fire alarms that are just “false alarms”. I been here almost a year and it’s happened 5 times. Good luck.”

“My only issue has been with maintenance Maintenance request resolution is poorly handled. Ive experience two maintenance emergencies both where maintenance staff refused to address in an efficient manner. In one instance my shower was left to run continuously for over 48 hours straight Bc the knob was broken. I currently have placed a request to repair the blinds that fell over 6 weeks ago. Until this day it has not been repaired. When I call I was told the maintenance staff has Covid as if there is no option for temporary staffing. Im fortunate that I have not had many maintenance issues, but EVERY maintenance issue Ive had was a terrible experience. At this point Ive purchased tools and used Youtube to try and fix my own issues.”

“My experience has been okay for now. I have not had any major issues arise. The management does not seem easily approachable, but there one concierge I am fond of the most. My favorite thing is reading on my patio in the morning.”

“Was great when I first moved in but has gone down a lot. Security and safety a major issue. The gate was broken for months and cars were stolen and on blocks. The bollards out front are still broken. Front door was open with no fob needed to access the community. Always cars parked out front for days. Fridge outside by the grills has not been working for months. Gym is super humid all the time. As well as the cycle room. Panties in the halls. Trash in the halls. Dog pee all over the garage and in the elevator. Fire alarms went off three time last weekend. One around 1 pm, 10 pm and then 4 am. All false alarms. Concierge said there was an issue with the fire alarm panel. The bar is no longer open and that was an amenity which is the reason many leased. Fewer and fewer happy hours taking place and resident events. Revolving door of concierges. Fares was the best and he left. They have misplaced many of my packages. Luckily, they let me back there and I was able to locate them.”

“It is misleading to call this a luxury apartment. The poor service makes life more difficult instead of convenient. It feels like the building is a free-for-all with no one in charge. Nothing is properly maintained, repairs take months if at all, and there is high turnover among staff. Concierge service is hit or miss so think twice about ordering food or groceries unless you are home to allow them access to the building after 5. Nothing more frustrating than grocery delivery sitting outside for 20 mins because the concierge is not paying attention to the door. Don't expect much assistance from the "24 hour concierge".”

“Add a split rent payment option. Open the bar back up. Add valet for parking. The staff is not friendly. Notify us when packages are delivered. The staff complains about letting Uber eats up. The elevator never works. Treadmills never work.”

“The staff, with few exceptions, are not knowledgeable and have a laissez-faire attitude to your needs and maintenance requests. Communication between them is poor and record keeping is loose, at best. Anything you ask them to do, do it in writing. If you ask for action verbally, have them write you an email confirming your request. Outside of that the building is great, the neighbors are great, the neighborhood is great. Greystar property management is the only problem.”

“From the time we moved in it hasnt been a great experience, our apartment wasnt ready on our move in date and since the change in management things has begun to get worse. The Carter looks nice and the inside of the apartments look great but overall I am not satisfied as a resident currently.”

“If you love the scent of marijuana this is absolutely a place to live. It is technically a non-smoking community but I have not witnessed any action by management to cut down on the weed culture which appears to be throughout the community. I also complained about an illegal exotic cat roaming the halls and it has been a month and silence. Bikes have been stolen and now nobody has bikes in the parking area. They had better start lowering rent to reflect the actual state of the property instead of what shows up on the website.”

“When I first moved in to The Carter in 2016, it was a wonderful place to live. The management and staff were friendly, engaged and responsive. The apartment felt safe and secure. The building and grounds were well maintained and there were excellent amenities. For the first few years, The Carter felt like a high end luxury apartment building. This has changed in the last year or two. Management is not very engaged. The security of the building is poor. Garage door is always open. Doors in to the building are unlocked. The common spaces are frequently dirty and not cleaned often. The amenities have been steadily being pulled away.”

“Level 7 dog park needs to be maintained and frequently. The residents need to pick up after their pets as well. I actually spent my time picking up half of the mess in that area just so my pet could have an open spot to go.”

“This place has gone is continuing to go downhill. It’s understaffed and everything gets trashed or breaks. Garage door gets worked on for 5 hours were you can’t enter/exit so your car is trapped. They do this 10 minutes notice. You pay an amenity fee like a hotel but don’t get anything different than any other apartment. They used to have valet and a bar tender, those are gone now but we’re still charged.”

“I moved to Houston as a young geoscientist, in 1975. 46 years later, I'm recently retired and leaving. Its been a great ride. The last two years we tried high-rise living (The Carter). We chose the Carter because of the magnificent lobby, the comfortable floor plans, and most of all the security. It was good for a while, but we soon realized our mistake. As others here note, the elevators often reek of marijuana - which says loads about some of the residents. A high percentage of tenants just won't wear masks in the elevator, and there is no enforcement. The "secure" garage door is left wide open as often as it works - I'd be uncomfortable allowing my daughters to go alone to the garage at night. Just two nights ago some criminals jacked up a few cars on the third floor and stole all the wheels!! (Check the photos). In typically aloof fashion, Greystar management answered my email with "....unfortunately crime does not have a zip code. There has been a lot of crime going on in the Houston area and although we cannot prevent any crime, we’d like to advise to resident’s to practice crime awareness and ensure they take precaution during this time." Here's a tip: live somewhere where management shows more maturity when it comes to tenant safety, without the "we cannot prevent crime" attitude. Though I love the lobby, really enjoy the concierge staff, and find the maintenance staff to be excellent, you can do better elsewhere. One last thing - the cleanliness of the grounds is a real problem. The seventh floor dog park (and back lawn) are typically littered with dozens of piles of dog feces. The stench is overpowering. Thought management can easily install a camera and levy $50 fines for each offense, they choose not to, leaving the pickup to a poor overworked cleaning crew. This is not a high class place to live, my friends. But it is a beautiful building.”

“I love the building, it has a very artsy vibe which suits the Museum district it resides in very well. I'm also fortunate to have an awesome view of the city from the 14the floor. Lastly, the amenities are awesome, especially the 24 hour concierge service. The staff has proven to be exceptional as well!!”

“I wish I could recommend this property. It is physically so beautiful! Indoor odors are pungent, Marijuana odor is prevalent, leasing office assistants definitely do not care. I was told "this job barely pays the bills." I had a spider infestation and was told they do not exterminate unless requested by the tenant. They never checked on the infestation after the first contact. I was out if pocket $10k to break my lease and leave. To management: Please do not reply to this review as others to contact you. That is simply a "facade" for this site to think you care. You have shown and told us you dont care. Shame on you!”

“Do not move into The Carter. They do not clean it. There is a layer of gray film on the outside of the building. The security is terrible. My car has been broken into 4 times and they really do not care.”

“Residents here don't care and management doesn't either. No masks, park wherever you want (even if it inconveniences others), pay amenity fees to get nothing in return. Pricing is getting better because it's getting worse here so reconsider. Ask them point blank what the amenity fee gets and you'll be told what it was before COVID but they'll still charge you now. Look elsewhere”

“This apartment is very pretty and layout is wonderful with a giant view of the medical center. However, there have been several break ins and I am always dealing with neighbors play loud music. Neighbors are disrespectful with their trash but management has little control over that. The new manager is very nice and has made some good changes :)”

“People dont wear masks, management doesnt enforce it - just place signs around the building. Theres an additional amenities fee, but you cant safely use any of it in a pandemic. Overall a pretty place, would have been nice without COVID or if they actually enforced distancing/masks.”

“Like getting your money's worth? Well look elsewhere. You'll pay an amenity fee and get...a gym, a pool...the same things you get from ANY apartment and won't pay a fee. They used to have valet, a bartender, concierges that were nice and knew what they were doing, coffee, community events. All of those are gone and the new concierges are just package handlers. They eliminate all of these and still charge the same amenity fee. COVID is a thing and can restrict but we're months past all these being eliminated and they haven't pivoted or stopped charging this fee. Go literally anywhere else in the same area and get better bang for your buck.”

“Management maintains consistent concern and positive direction for the residents. Appreciate the emphasis on up-keep of all areas and managements intervention as needed. Your maintenance crews are excellent! Keep up the good work!”

“The trials of 2020 have left a negative impact on my impression of the community. Ive tried to be understanding to noise, but I can always hear a neighbor (thin walls) or people at the pool (literally from 10am-10:30pm). I havent felt safe in recent months, and this is the second criminal situation on our floor. Again, Ive tried to give the benefit of doubt, but I am not sure why the amenity fee is the same when the value isnt the same.”

“The Carter is a great place to live and the residents here are a wonderful addition to the experience. I have enjoyed the atmosphere here and have made many friends which truly raises the enjoyment of living here.”

“Not so luxury living for luxury living price. Location is great but treatment by management is sub par. If youre looking for attentive staff and attention to detail this is not the place. I moved in to a work in progress apartment with a missing microwave door and a busted refrigerator. I could go on with a laundry list of things that happened when I moved in. Rent at your own risk.”