All 25 tenant reviews.

“I’ve been here since November 2022 and just would like to say that Tori is a great asset to Quail Chase. She goes above and beyond to make sure that your stay is amazing. If she is not the Manager of this complex she should be. She very pleasant, professional and has effective communication. My living here is wonderful I’m glad to be apart of the community.”

“I hate it here, my brother car has been broken into and nothing was ever done because there’s no security, all security that has ever been here never last. The management sucks --- they switch managers every 3 months and all of them aren’t ever prepared or aware of anything going on. The kids are allowed to gather where ever they please and be loud day and night with balls and curse words! They broke into my home less than a year ago supposedly security was in the apartment complex, the gates are always broke, the garages are half --- working and won’t close mine is literally connected to a piece of wood! They have a bad issue with cats and bugs! Anyone and everyone is allowed within this community at any time leaving the possibility of danger, Murder and as of recently robbery to occur, even kidnapping it’s hard to feel safe. I’ve tried to move but everything else is full! They have rust and orange stuff leaking from the roof into my sons tub promise to replace the tub and it’s been almost a year and nothings changed. They turned off my sons toilet and never came to fix it! I Really Wish The Big People That Runs The Company Cared More To Make sure That Their Name And Property Would Be Managed At High Quality”

“Just a little neighborly advice... If you are moving into Quail Chase, you may want to select buildings other than 3, 8, 19, 23, 27, and 30, if you really like to cook or just have a family. Otherwise, those may be great for single individuals with small cookware. In their infinite wisdom, Dominium had their contractor, Katerra, change out large GE dishwashers for small dishwashers that require three loads to the one and will ultimately jack up your electric bill, detergent expense, and cause more water usage for them. It;s been a really painful enough renovation over the past year with someone expected in your apartment every week, but do not think they are through. Katerra informed us that they will be here for another month and a half. Then Dominium will be coming in all the time. Just don't expect any privacy or the ability to relax within your leased unit, regardless of building number. Not to mention that they want you to leave your security system off most of the time while their access gates are wide open. Crazy!”

“Living in these apartments during my short period of time I experienced awful treatment. The management is ridiculous and they don't care about people's time ( they work extremely slow). The property manger "Paula Irons" is unprofessional and she smokes around the property (literally) she smokes on the golf cart before going to residents apartment and is extremely RUDE. I remember when applying for this apartment I use to call every two days to check on my status and, it was a time where she was irritated and called me an "annoying -----." I always paid my rent on time and there was never an issue but, the maintenance always seemed to take their time when repairing stuff. Another thing is the violence in the area young boys walk around the apartments late at night and break into people cars and theres ALOT of GUN VIOLENCE.”

“Ok. I am trying to get my Aunt into these Apartments but, no one will return her call, I know we can all get busy but at one time she decided to move in then changed her mind because July 15 th was gonna take to long but ppl calling stated they were getting an apt sooner so can she get moved in sooner? Just asking”

“The young ladies in the office rebecca and china are VERY rude .maintenance never comes to fix anything. Complex has a roach infestation..just horrible”

“HORRIBLE HORRIBLE HORRIBLE - stay away - crime BREAKINS bad kids - not being controlled by parents My apartment was broken into -I was raped and knocked unconscious by pervert - Leasing office could careless . I hired attorney and broke lease- they did not send me a notice-”

“DO NOT RENT FOR THESE PEOPLE PEORID!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

“Quail chase has the most rude and nasty front desk workers. Quail chase never wants to work why the renter, to them it's all about money and is not understanding to people action. Calling corporate office is a waste of your time because you will never get a response from her, whatever the ---- her name is. Every time you try dealing with them you always get this nasty --- attitude that isn't called for. Maybe one no one has been fired because of a call to corporate office only means that the person who claims to be corporate should be removed. Sad ---”

“This place could be a nice place to live for people that are first time renters if it did not have pests. Roaches and mites. The ladies in the office are nice”

“I Am being very HONEST when I say that I've been here for 3 years ,and if it wasn't for the fact that I need more space ,I would be here three more.If you are looking for a apartment living its a GREAT PLACE ,I have left my door open All day once by mistake,went on vacations,and I work everyday,and have never had a break in.The maintenance is on Point.The parking is the only problem that I have.Any apartment living is going to have Apartment issues.But rest Assured that CHINA will take care of it.Rebecca is not as attentive and concerned as China,but business is business.I don't engage in late night parties,I don't know not even 1 of my neibors,and if it wasn't for me having kids,you wouldn't even know I lived here.I stay to myself,and respect others,that's why my life here has been soooo pleasant.They have soo many things to support and enrich the community ,adults and kids.They are ALWAYS PUTTING SCHEDULES ON MY DOOR ABOUT SOMTHING THEY ARE OFFERING IN THE OFFICE,FROM ENRICHMENT CLASSES,TO BIBLE STUDY,TO COOKING AND HEALTH,ICECREAM FOR THE KIDS ON HOT DAYS,TO COOKING CLASSES,THAT THEY INSIST YOU ATTEND.its beautifull too .They are allllways keeping the grounds up.lol I NEVER LIVED ANYWHERE that offerd that so yeah Thats Honesty.#ifihadtocomebackiwill.#”

“Very nasty place to live the children here are very disrespctful seem to have no parents. I can never get any thing fixed over here. Rebecca and China in leasing office or very rude. Parking is in adequate not enough room. They except section 8 maybe that is why apt is so ------. My apt has been broken into and i had a infestation with bed bugs when i first moved in. China and Rebeca tried to tell me bed bugs came with me I never seen a bed bug in my life until moved into this apt. Bottom line if you are looking for apt where kids will sit on your car and vandalize your property.Where people will play loud music with out no concern for their neighbors.If you are looking for an apt wher people walk around smoking weed in brood daylight then this apt is for you.People let their animals ---- all over the place nothing is never done not to mention there are a bunch of astray animals on property like cats with the mange.I can't wait to move out of this devils'den. Apartments look nice on the outside looking in once you or on the inside it is pure hell!!!!!!!!!”

“when i first moved her 2011 in the summer it was good they had good staff but when u get to really know the people they are rude mean and disrespectful to the children when they turn the t.v up cause the TV be so low u can hear a pen drop its only one person who is disrespectful its Rebecca she is just nasty she have a nasty attitude towards i would say not the adults but the children u should not stay here at all and the play ground ragity”

“I have lived at Quail Chase for several years. I have had no problem any different than I have at any other rental apartment.There are good tenants and bad ones. Management seems to evict those who do not comply policy and rules. I have seen all of the office staff walking the property and assisting tenants. There are activities for kids during the summer after school and Holidays. There are even classes to assist with getting your GED, writing a resume, application or learning English. I have always had my written maintenance request repaired within a reasonable time. Yes, the office staff have to be stern and some people tend to get on your last nerve so I can only imagine having to deal with disrespectful,obnoxious,self serving people all day every day. I would not have managements job because I would not be as nice. So the crime rate is not perfect ( see the Harris County Crime Reports for the area) the apartments are only apartments, well maintained, gated, and lighted. The managers will listen to your complaint and try an resolve the issue. I have never been mugged, robbed, attached or violated in any way. Many of the problems on the property are caused by tenants that following policy. Normally when you are burglarized the person has been in your residents and lives within 5 miles.They know when you are home or gone. How many times have you seen a suspicious person and did nothing. That person could strike your apartment next. In my building each neighbor looks out for the other and it has worked, not perfect but it works. We report broken gates, dope smokers, burned out lights and damaged fence/gates. The complex is what the tenants make of it. The Managers don't live on the premises but the tenants do. Call 9-1-1; Crime Stoppers; Courtesy Officers who who ever takes some action. It's your neighborhood”

“Rebecca, part of the office staff, is a RUDE & HEARTLESS -----! Her attitude is disgusting and distasteful.. I cant wait until my lease is up Im getting the hell away from quail chase.. I was excited about moving here less than a year, it disguised as one of the best apartments in the area, but that all quickly changed from HOME to HELL... There's a way that you do things and a way you treat people. They have no respect and are just plain cruel to good people.. The apartment themselves are ok, but you'll be damned if you ever need anything..”

“It is obvious that this comment is coming from someone with little to no education. This comment comes across as someone who is ignorant. The staff is nice. I enjoy living here, have recommended my mom and cousin. I am from New Orleans and get treated very respectfully. I really appreciate the work the the manager and her staff has done. Since the manager has been here, Quail Chase has been a great place to live at. Thanks for always being on top of the negative things that sometimes go on. Whether the tenants tell you the problem or you see it for yourself, you and your staff always move quickly to eliminate the problem. Your staff is great for all that you do.”

“this is an awful place to live !! the staff is rude and don't like black people exp if you are from New Orleans..they treat you as if you are stupid and please don't complaint because they will tell you that you are childish and they are tired of this get along and get over it !! the assistant manager is a joke and they steal your money and please don't think about get n your deposit back noooo because Rebecca will keep it and tell you that you owe them money ..so she can get her nails and hair done..they never let the children use the center and the prize giveaway is a joke !!! no one ever win!! so when you move out just don't clean up because it's a waste of your time !!!! THIS PLACE SUCKS !!!!!!!”

“i recently visited quail chase apts,and the property is well kept and nice,ms.china torres apt. Manager,gave me and my mom a tour,,vry down to earth person,she was informative,and customer service oriented,havent ,moved there yet,but im taking my deposit in today,”

“I've been staying in these aprtments for 3 weeks and my house was broken into in the day time while i was at work and nobody seems to know anything I was told after the fact that I was the fourth person this month house to be broken into while they were at work.”

“WE HAVE LIVED HERE SINCE 2006 - NEVER CAN GET ANYTHING FIXED! - BUT THESE MAINTENANCE MEN MAKE SURE THEY GET EVERYTHING THEY NEED! - CHILDREN DON'T SEEM TO HAVE PARENTS, VERY DISRECTFUL! - YOU NEVER KNOW WHO WORKS HERE, ALWAYS CHANGING THE STAFF. WHY HAVE A POOL? IT'S NEVER OPEN! IF THEY WOULD STOP RENTING TO ------ FOLKS - IT WOULD BE NICE AROUND HERE - -”

“I moved in this apartment complex in December 2006. It was nice, quiet and peaceful. Due to the change in management the apartments are horrible. Children run around all time of the night, they get in the locked pool to go swimming. The Bammel Middle School teenagers are out hugging, kissing and screwing right in front of your eyes when their parent are not home. Their is suppose to be a courtesy officer living on the property, but I have yet to see one. The lights outside the apartments have been pulled out, and the glass shattered. I called the office to let them know I needed a new light, I was told they would have to order them, that was over a month ago. Hurricane Ike was September 12, 2008, I did not recieve the half --- repairs to my apartment until late December. The new staff at this property have a bad attitude and should not be working anywhere. And what apartments do you know that does not recieve residence packages?”

“I lived in Quail Chase for two years. When I first moved in it was great the staff in the office were kind and cared about the residents. But now there have been several changes in property management as well as staff. I feel since they do not live on the property they do not care. The property has gone down fast!!!!!!! There have been two shootings at this property that I know of and management does not share this information with its residents, and half the time they act as though they are not aware of what is going on. There is no security, the children run wild, the teenagers vandalize the property and the adults sit out in public smoking weed, drinking and gambling.Ms. Gloria Anderson who was assistant manager when I moved in knew every resient and would not allow these things to go on but from what the office staff says she was moved to a sister property. And the staff in the ffice will let you know they were moved to this property not by their choice and do not wish to be there.”

“Too many changes are made with staff. A request has to be put in several times and it may be fixed or may not. I do have to say when Gloria Anderson was here as asst. mgr, she really stayed on top of this. We never get any information on break ins, stealing or vandalizing vehicles and most importantly the overall crime in the area. There are times when I call the office and it is closed before business hours indicated. My rent fluxuates almost every month. One month I have a credit because I was overcharged for something and a couple of months later I owe close to $200 over my rent. I need some type of stability so that I can plan ahead. There has been times when I call the office and leave a message and never receive a returned call back or any type of response.”

“I HAVE BEEN A RESIDENT FOR A YEAR AND IN THAT PERIOD OF TIME WATCHED THIS PROPERTY DETERIORATE. THE PROPERTY MANAGER IS GREAT, BUT VERY BUSY. THE STAFF HAS CHANGED WITHIN THE YEAR I'VE BEEN A RESIDENT. THE NEW STAFF BY FAR IS THE WORST SET OF LEASING ''PROFESSIONALS' I HAVE ENCOUNTERED. THEY ARE NOT FRIENDLY TO THEIR RESIDENTS AND HAVE POOR SKILLS ESPECIALLY WHEN IT COMES TO FOLLOW UP. THE MAINTENANCE TEAM IS OK, BUT THE GUY IN CHARGE IS OVERBEARING AND ISN'T RELIABLE. THE ICING ON THE CAKE IS THE NOISE AT NIGHT. IF YOU HAVE A FAMILY OR LIKE TO REST AT NIGHT THIS ISN'T THE PLACE FOR YOU. LOUD MUSIC, NOISY NEIGHBORS, & OUT OF CONTROL YOUTH WILL BE THE HIGHLIGHT OF EVERY EVENING.”

“I lived in quail chase since 2001 thru 2006 and I never had a problem with the staff or my neighbors. They have an after school program for the kids, which my son attended and received help with his homework when needed. And the staff was always responsive to my needs. The only problem I ever had was when someone broke into my car on the property. But that's what I get for not parking in my garage. Overall not a bad place to live and call home, I only moved because I bought me a house and plus the Katrina evacuee's were becoming unbearable. No direspect intended to any New Orleans native, just my opinion.”