All 25 tenant reviews.

“The property manager harrasses black and interracial couples all over the complex, if you need to fix a flat tire or put fluid in your vehicles, yu must tow your car or do it off property, she is always creeping around the complex, after office hours, and on Sundays when the office is closed. If you value your peace, sanity, and money do not move here. The property looks nice, but is ran by someone who isn't professional. She stopped at 9PM while checking the fluids in my car, that is in the space I pay for, to advise me she would give a lease violation because of that, she takes pictures while you are moving in, and if you don't have things exactly where it should go right away, she advises its a lease violation. I pay 1,622 fora 4br2b apartment, that I can't utilize the amenities because they are open from 8am-8pm, so early morning work out, out of the question. The dumpsters are absolutely disgusting, constantly overflowing with trash, and instead of adding a 3rd dumpster or discussing more frequent pickups, Ana does nothing. There is also very limited visitor parking. You are allowed up to 2 vehicles per unit, if you have more than 2, she will have the vehicles towed even if its in visitor parking, or if it has a sticker on it, but then again that rule only applies to black residents, as my Latino neighbors have 4 vehicles, 2 of which have expired registration, and they never get towed. I don't understand this logic. The neighborhood is honestly really nice, lots of children, not dilapidated, actually newly renovated, I assumed I had found a decent place to call home, and she is turning it into a nightmare. I have contacted corporate and am awaiting a response.”

“I have lived in this apartment community since May 2018. I initially rented a 2 bedroom, 1.5 bathroom town-home and upon lease renewal (May 2019) with much hesitation I decided to stay because I had not been able to find something in the area with comparable amenities (granite counter-tops, berber carpet, cabinetry and nickel finishes) inside of the home and at reasonable prices. The property has had management company changes 3 times within the course of one year (2018) and the current company is Strategic Management Partners (SMP). I have attempted to resolve my complaints with the Property Manager via email (---------), in person and via phone. I have also contacted the Regional Property Manager (---------------no longer with the company) and ----------- (Area Manager) via email. The walls and ceilings are PAPER THIN, community standards/guidelines are not implemented, the Community Officer is never available and/or the option to contact him via phone is never turned on resulting in having to call the HPD Westside Substation, the swimming pool closest to the office has never been opened due to permit requirements not being met, children go unsupervised frequently and vandalize as well as harass apartment tenants, the mailbox area reeks of urine and on Mondays the garbage bins are overflowing.”

“Moved here in August and since then they have switched management multiple times. They are not very communicative, nor do they know how to keep track of records and payment histories. So keep up with your own. Also, they JUST now implemented parking assignments after all this time I've been here. If you don't pay for covered parking, you must park in unconcerned. Hooooooowwweever, then then decide to put reserve signs on certain uncovered parking spots, thus taking more spots away from those who don't pay for covered. The way the complex is layers out, it's smarter to reserve covered spots, ESPECIALLY when you will have less people paying for them. I promise you that. No one wants to start paying when they been living here nearly 6 months already. The location is good because it is central. That's all I appreciate. Absolutely not staying here ever again unless it gets bought out by a totally new and LEGIT management company that actually sticks around for longer than a month. So, I won't be back.”

“Today I visited these apartments. At first I was not going to enter the leasing office because the exterior of the building is falling apart. The Iron fence that surrounds the apartments are also in need of repair. But because of the location and the convenience of having the bus stop at the front of the building made me go in. I met the manager and he explained that the apartments are in the process of being remodeled. He said their target goal was to start pre-leasing by May. I really need an apartment by April 15th, but since everything will be new, I will try to extend my current lease. I was impressed how the manager and his maintenance man greeted me when I entered the leasing office. An older resident came and asked for a A/C filter and she told me she has been living here for 6 years and is so happy with the management and maintenance on this property. She said the property has new owners and staff and they are wonderful. I told the manager that I will check back at around April 15th and hope they will have some apartments to move into.”

“I used to live at the Oaks of Brittany 10 years ago and left when I was transferred to Austin. Last week I found out I was being transferred back to Houston, so I went and visited the complex again. I was happy to learn that the entire community is being remodeled. I have many wonderful memories of Houston and I was so proud of my apartment. I love the location and was surprised to see how much Westheimer area has grown. So many great restaurants and shops. I look forward to moving back home to the Oaks of Brittany.”

“Praise God, finally we got new owners and a great property manager. Gary gets things done fast. Good things are happening at the Oaks of Brittany.”

“What a dump. Trash heap. Infested with pests and unsavory criminals. After the hurricane, the roof was leaking and they covered it with several fluorescent blue tarps for more than a year. Unsightly. Trash always on the grounds. Commonly referred to as a slum.”

“I moved into a 2 bedroom with my friend & her boyfriend. The size was good. When we were shown the actual unit (before we leased), it smelled like cat pee. Great. But the smell was gone when we actually moved in, so at least they had shampooed the carpet or something. Honestly, these weren`t the best apartments around, you could tell just from the looks of it, but we never had any problems with neighbors (we did have interesting neighbors who would knock at 4am to come hang out, which we let them in). But the layout I liked (kitchen was open on both sides). We never had any pest problems. Whenever we did have a problem with something in the apt. (which was rare), maintenance was glad to fix it. It is a pretty ------ place next to some actual nice houses & apts., but I`ve never been bothered by anyone else I didn`t know (I lived in the townhomes towards the back). The only thing that creeped me out was the dark walkway from the parking lot to my place. Word of advice: Be nice to your neighbors (make friends for protection if need be!), don`t ----- too much, & mind your own business - It will all be ok. What I WILL say though: There`s a security/guard station, but no one was ever in it. My roommate noticed that there was a bullet hole in it. Comforting, right? Lol. Plus the gates would break a LOT. Cops would be at the complex weekly. Like I said: Mind your business & don`t be an ------- .. People will leave you alone. There`s crime everywhere in Houston. Don`t freak out just because you see cop cars. Sure, I`d recommend it. Would I recommend it vs. another complex in a different area with the same price or cheaper? Probably not. But I wouldn`t mind doing it over (if I needed to).”

“mole in my apartment bats attack my dog at night.sewage back in in the front with the apartment .. The Manager is lazy and about.”

“This apartments are great..Yeah right shall I start my list of complaints: 1.)Leasing office staff is just horrible one of them even had the nerve to get mad at me for bothering them as they put about a repair request. Told me,"The F&*#@ing just arrived and they'll send him when he's ready. 2.)One of the main things you need living in Texas is an A/C unit, the A/C unit and this apartment will not stay working for more than a week 1/2 and it takes about 2 weeks to come and fix it, or they will wait till the 31st (right before rent is due)and then come fix it. Same thing with my front door, I live with 3 other people 1 of us has to stay home because we cant lock the door properly, how do you tell your job some stuff like that. Those are just a few things I could on and on all day. But what takes the cake is. You would probably ask if all this is happening why are you still there, Well if I try to go to another apartment they will tell the new apartment that I was evicted even though I am currently living there just paid rent and everything. According to the TAA and the HAA websites (which I am pretty sure is for the companies who owns the property)There is nothing I can do about something like that. So they pretty much can just rape your wallet and probably YOU! P.S. During the time the door wasn't locking correctly and the A/C broke we were Robbed while we were at work, my Playstation 3, my roommates laptop, all of our money that we had in our rooms, flat screen monitor to the computer just to name a few things, remember this is a 4 bedroom apartment. This happened in the middle of the day maintanance people, the yard people everybody out there in front my apartment nobody heard or saw anything isn't that! Beware!Beware!Beware!Beware! DO NOT MOVE INTO THESE APARTMENTS CHEAP FIRST MONTH'S IS NOT WORTH IT! I REPEAT IT IS NOT WORTH IT. YOU WILL REGRET IT DEEPLY!!”

“we moved here due to the $9 special so we could get on our feet, the apts are MOLD filled, the black mold that will kill you over time, you speak to the office and get general "we'll get to it shortly" about roaches and fixing the heater etc. They grandfathered past the Lead law so the piping is all galvanized and you cant drink the water out of the pipes. Place should be burned to the ground actually to make it safe, and thats dubious”

“i move here about two months ago and let me tell you i am not happy because Dora the manager and Adriana the asst. manager got me in here with a bunch of lies saying that they were going to fix my doors that had holes in them from all of the rooms,the stove burners were lose and it could cause a fire but they don't care i have reported this 4 times already to the manager and the asst. manager and they are just playing games thinking that i am stupid enough to believe them and their lies....also the same neighbors here get into the patios of the apartments to steal i am moving before the month is out i am tired of reporting things and complaining when the office doesn't care the only thing that the office cares about is the money they can get from the residents.....oh yeah last but not least the maintenance don't do nothing only gossip around like a bunch of ghettos it is horrible around here please don't move here......unless you want to throw your money away then this is the apartments for you !!!!”

“I have read all the bad post here which saddens me! I am really looking forward to moving here. Yes, this is not an A property but come on the rent is only 875 for a 4 bedroom over 1500 sq feet apartment. WOW!! Only 875? Plus it is close to the beltway, I-10, a lot of shopping, walking trails and much more! I have leased apartments for over 10 years. There is no such thing as perfection but I am sure if you are looking for a snobby community where you would pay 2000 or more for the same sq foot then these are not for you. I think way too many people are so quick to write a complaint but not too many take the time be grateful that there are still great rents out there! I am crossing my fingers I am approved, because I would be happy to live in this community! Oh and if you have nothing better to do than complain then maybe you should buy your own house; oh wait your credit may not be good enough for that... never mind!”

“dont hate appreciate . . .just hearing people complain sickens me. i use to manage that complex and I have to say that if you have any complain ur just biting the hand that feeds u. the apartments are too damn big y'all should be paying twice as much for that amount of real state. u have flat rate water bills in a fluctuating market and covered parking lots. what more could you all want. the apartments are too damn big allowing y'all to have multiple hard working people under your roof , but no y'all rather welcome , pot smokin, weed slanging, prostituting, loud mouthing ,previoulsy imprisoned ------- that do no good to the property , ur home , or society. you complain about the lack of attention the office gives u . . . well that's funny how they dont evict you when they should yet y'all still want to moan and groan about dumb crap. besides if most of the people got an apartment there they should be thankful they have one at all. if it were up to me i'd send them all back to where they belong .SOUTHWEST . YEAH I SAID IT p.s. I'll never forget when apt 123 said that these apartment were too ------ . that's funny she freakin black . wow she discriminates within here own people . funnier thing is that the weed come straight out of her apartment while se at work”

“Called and tell them to check out this site. You do have a right to complain but you need to complain to the right person~ that what makes the difference. Yes, we deserve better. Let's just start here: HOUSTON APARTMENT ASSOCIATION 4810 Westway Park Blvd. Houston, TX 77041 (713) 595-0300 FAX - (281) 933-8412 Yes the apartments are unacceptable. There is a need to have the Renters Association to address these issues. If they have already been notified then you will need to call someone of higher authority. Please see below what will need to happen. Copied from Apartment Renters Association (Go see for yourself) What To Do When There Are Problems A Renter's Guide Problems? Explain the problem to the landlord - first in person, and then follow it up IN WRITING. The manager may not be aware of the problem. If you think a code violation exists you might want to mention that. If the condition is not fixed within a reasonable time, remind the landlord again - IN WRITING. If he still does not respond, then send a letter to the landlord listing all the problems and indicate a copy of the letter (a "cc" under your signature with the name of the third party next to it suffices) is being sent to the Code Enforcement Department. Make sure to send that copy and keep a copy for your records. (An example of how to do this follows) Sincerely, Jane Smith cc: Department of Health and Safety, City of Smallville, CA cc: Code Enforcement Department, City of Smallville, CA The landlord cannot evict you for requesting a housing inspection as long as violations exist and you have been paying your rent and there are no other problems affecting your right to live in the apartment. DO NOT STOP PAYING YOUR RENT. What Happens Next? If you have made requests for repairs and have been persistent and your landlord still refuses or fails to make repairs, there are several things that can be done. Some problems may be violations of the Housing Code or Health and Safety Department in your city. Generally, serious things such as heat, water, bugs, mice, rats, etc. are covered by Housing Codes. Check with City Hall in your town or city to find the codes. NOTE: Most states prohibit a landlord from evicting a tenant because the tenant called in the Housing Code Enforcement Department. Sometimes, you can make arrangements with your landlord that will allow you to fix the problem out of your pocket and deduct it from your rent. Ask your landlord if this is an agreeable arrangement - if so, get a quote for the repair, write a letter stating that you and the landlord have agreed to reduce the rent by this amount - either a small monthly reduction, or all at once - and have him or her sign it and date it. Make copies of the final invoice of repairs, and give one copy to the landlord, keeping one for your records. Only do repairs involving heat, electricity, plumbing, water or security. Cosmetic repairs are up to the manager. NOTE: Few states, if any, allow you to make the repairs and deduct it from your rent without agreement from your landlord - do not make this mistake! You can be evicted for non-payment or sued by your landlord. If the landlord will not repair the problem, or allow to you repair it and deduct it from your rent, go to the authorities. Next: Moving out”

“I have been at these apts. for a little over a year. That's way too long. They promise all of these improvements that will be done,and it never happens. Not absolutely sure, but I have seen a few citations from the City of Houston on the leasing office doors. There are gunshots every other night. Management can't seem to tell you when you can expect maintanence to come out whenever you need a service call. Someone is always parked in your ASSIGNED space. I've been waiting on a service call since October 08. My rent is always paid on time yet, I cannot get a timely service call. No HOT WATER!!!! I GAVE MY 30 DAY NOTICE. I would have left earlier, but I didn't want to break my lease. Please check out a comoplex before you sign a lease. Ask tenants what do they think of the management and maintenance. After I moved in, my neighbors gave me an earful on management, and lost money orders.”

“The place should be sued but no one can afford legal fees; plumbing leaks and ceiling was falling through the upstairs with soaking carpet ever since I moved in just less than a year ago. Excuses always, never fixed. Mildew and water everywhere from leaks. I believe City of Houston would/has condemned this property. They will demand rent from you and tell you lies, but when it comes to taking care of tenants they offer no help. One of my neighbors had raw sewage leaking into his apartment. I had to leave due to the inhumane conditions and took pictures with me. They are all infested with roaches. A poor excuse for a "home"...The pool was always green slime; supposed to be an amenity. Gunshots and drug dealers. Again, not fit for humans.”

“These apartments are the most terrible apartments I have ever lived in. I have never lived any where more ------, and roach infested in my life!!!! Gun shots almost every week, cops on the property constantly. U will need a life supply of RAID Roach spray just to live there! I have twin daughters, they were constantly sick, we just moved out, and low and behold no more sickness. Not worth it at all.”

“I have lived here since October and I have asked repeatedly that a leaky roof be fixed in the room occupied by a small child, this roof still has yet to be fixed. Now the A/C unit leaks off and on and they have only fixed it once. Now the A/C leaks so bad that the carpet is wet, the paint is falling off the ceiling around the A/C unit and it is now leaking downstairs. The ceilings are turning brown because of the water leaks from the upstairs and I pay too much money to be living in such conditions I was told they only have one maintenance man, I am going to report this too . I like the people in the complex but it's the manangement that sucks. They won't come fix anything but they are quick to put you out.”

“Look at this, need i say more thank god i am moving out of here this weekend. Oh and by the way this person lives in apt. #210 https://records.txdps.state.tx.us/DPS_WEB/Sor/index.aspx?PageIndex=Display&SID=03330397”

“I have lived in the these apartments for the past 2 years now. At first the management was really nice. No problems manager pleasant. Got a new assistant manager and manager it went to hell. They do not have consistent management. The plumbing in this apartments is deplorable. At this point the management does not replace anything. These apartment needs a new face and two be modernized and stop covering up milddew with grout. Electrical outlets needs to be replaced and plumbing needs to be replaced. Two years ago I would have recommended these apartments,management was great,maintenace was great but now it deplorable. The size of the apartment is great but beyond that nothing. Hopefully, the owners see these reviews and do something fast. These apartments or becoming unsafe and deplorable.”

“I have lived in this complex for apx4 months and so far so good, moreover I keep to my self. I have small children that I feel comfortable letting them play supervised outside with the neighbors. But the neighbors that I let them play with moved in about a month after I did. I have heard gunshots late at night at least once since I've been here and I can vouch that the manager sucks, but the other workers in the office are very curtious and the maintenance people have come to fix problems in my home no more that 5mins after i called. ( my complaints have been toilet stopped up or not flushing, A/C needed freeon and dishwasher door broken by my kids) These are things that I probably would have waited -7 days to fix at my old complex. it is now summertime and it is still pretty quiet during the days and nights if youknow what I mean. I see most of the teens gather and play basketball in a corner of the parking lot and they also hang out there but nothing notibly illigal going on. I don't mind them hanging though. My parking spots are mine and I have not had any touble with that. These apts really all that bad.”

“I am currently living here and should i have known how ------ this complex is i would have never moved here, i have a son and it is scary to live here you here gun shots right outside your door, there is trash every where, and they give you assigned parking but someone else will come and park in it, management will tell you that they will tow your car if you park in someone else's spot but that is not true!! you have to call the tow trucker to come. Maintenance is really bad no one ever comes out to fix your problems, my locks would not work so it took them a week, the water sometimes goes off, you hear loud music & i dont know how many times i have seen the police at the complex i lost count! And the majority that has lived there are from New Orleans, not saying they are the reason but it is a big difference, this complex has been ------ before they came and now, do not move in here it is really bad, i think the only thing that is good is the spacious apartments and that is it!! i was in a town home before i transferred to a flat, and that town home had cracks all over the house, and leaks to where it look like it was going to cave. I cannot wait to move out of this dump!!”

“Horrible First Impression!”

“Mgmt does not enforce assigned parking. The four bedroom units are assigned 1 covered & 1 uncovered parking spot. I have made numerous complaints because the tenant in unit #117 has numerous cars & choses to park them in any available covered parking. I work nights,thus when I arrive in the am, my asigned spot is filled. The previous mgrs would threaten to tow cars that were not properly parked. This mgr says that a new parking system is being worked on and should be in effect by June 04. My lease expires July 04. In the winter time I had a problem with large rodents (rats not mice). When I initially reported it (my daughter saw it first), the mgr laughed and asked was I sure it wasn't a squirrel? I asked to have some form of extermination done, she advised me maintenance could only put something on the roof. I handled the problem myself. My roof in the master bedroom indicated that something was leaking upstairs, after about 5 reports, maintenance finally went into the ceiling and discovered the pblm and repaired it (a pipe was leaking). The are no appliances that run on gas, yet my gas bill every mth is in excess of $40 (the boiler is ran on gas). The water bill is in excess of $65 a mth. Presently I have reported via phone 3 times repairs that need to be done in my unit, no maintenance man yet. This am I will write a nice note. They change mgrs constantly ( I have been here since middle of July 03), there has been a managerial change about 4 times already. One mgr didn't bother to check tenants lease agreements and went around putting eviction notices on several tenants doors (mine was one). I moved in on a special, one mth free pro-rated over a year. My rent is reduced because of the special. Whoever was entering my lease pymts, apparently was not competent, and was showing the difference in regular rent prices & special rent prices as a balance owed. I had to show a copy of my lease agreement (which should have been on file) & proof of prompt pymts. Later, I found out, the ladies who were there before her stole a lot of items (including computer) prior to leaving. The grass in my patio area had grown high and I kept asking mgmt if maintenance could cut it. First answer- we don't have a weedeater. I saw maintenance with a weedeater thereafter. Second response- Oh, the man was just here, I will have to schedule you next time. Third response - Yes, mam, we will have someone over there. I bought myself a weedeater and did it myself. The access gates were broken for a long time. I did not see a security guard until Westchase Tennis Center had the professional tournament at the beginning of the year. The guard spent more time harassing incoming tenants than securing the grounds. Here recently, I noticed a security guard at night when I leave for work. When I signed my lease agreement, the mgr at the time indicated I recv'd 2 gate keys on the lease. When I brought this to her attention, she said,"We are out, they should be in within 2 wks. Needless to say, mths went by - no card keys, new mgr -finally card keys,but I had to argue with her that I never recv'd a card key (she wanted to charge me $10 per card). I informed her my lease said two - her answer I can give you one but have to charge you for the other (she thought I was lying about the card keys). I took the free one only.”