All 25 tenant reviews.

GREEN TREE PLACE HOLDINGS LLC · avg 2.9 ★★★★★ · Houston

★★★★★Apr 2026

“Do not come here! This place has poor management, uncoordinated and uncaring staff, and a terrible maintenance team. We were promised a first floor, hard wood floor two bedroom apartment with a balcony. We were given a second floor, carpet, 1 and a half bedroom apartment with no balcony. When we first moved in, half of the lights didn't work, which I found was the breaker switch not set correctly. My AC has been out since I've moved in December. The maintenance team brought a janky portable AC unit which fell apart the first week of use even though it doesn't move and when I told them that is fell apart, no one came. That thing ended up becoming clutter for a month until I took it to the front myself. It has been 4 months now and I've had to resort to buying my own portable AC unit, and that's just the tip of the iceberg of this unregulated mountain of horse manure they call a complex. I've alone had to fix things myself around the apartment because when the maintenance guy decides to show up every other decade from his eternal slumber, all he decides to do is talk smack in Spanish while slapping some glue on a fridge that is literally falling apart at the seams. Did I mention it's not fixed? Everything in my freezer has multiple layers of frost as if we were living in the ice age. And the fridge might as well just be a second freezer because everything is frozen in there as well. Let's talk about the bathroom. The water stinks (how does that even work?!) when it first comes out brown out of the tub. I changed multiple light bulbs myself, unclogged a clogged sink, the paint is slowly peeling away in the tub, and fixed a toilet that is full of mold. I currently have five maintenance requests that have been unchecked for 2 weeks now. They like to mark the request even know nothing has ever been completed. About two months ago when the AC still hadn't been fixed, even though I've been told by multiple people that it would be fixed in a few days, I decided to walk to the front desk and speak to the staff about the situation. I was confronted with a woman who stated "That is a maintenance department issue and I cannot help you with that." I come to find out that was the manager. I asked her how do I get in contact with them? She responded with through the app, the same app where they cancel the maintenance requests. So when they call me on my phone a few days ago and tell me that it's going to be fixed. I don't believe anything they say. They said they would send somebody to my apartment to fix it, but how am I supposed to communicate with them when it's only through maintenance requests? They have service here where they pick up the trash, but apparently it's at their own leisure where I would have trash sitting on my front porch for days, leaving stains on the floor and smells that are not pleasant. I just end of taking it myself sometimes if it's too bad. With all of this though, it's super cheap here and pretty quiet, besides the howling planes that pass by and the dogs that bark at night. I almost forgot there's a pool! It would be nice to swim in but it's been out of commission since we moved in, and now it is turning green. I don't go to the dog park because it's always covered in ----. Now I'm not the best at picking up poop myself, but when I have all these other issues, the last thing on my mind is dog pooped that's been sitting for a few day. At least they're getting a new fence though! Looks expensive, but I'd doubt that my AC is more expensive to fix. I would talke to management about these issues but it seems like they have more important matters to deal with than my family's well-being. At the end of the day, "it's a maintenance department issue".”