All 25 tenant reviews.

“If you want eviction record on you this is the place. They will try to scam you out of thousands. Is was a good place until the new "management" came in 2 years ago. They use eviction as a tool to scam residents out of thousands of $$$”

“If I could give 0 stars I would. Gate is always broken or down, cars constantly getting broken into and stolen. I had a guest over once and walked her outside to the parking garage where there was 2 armed robbers taking cars. Another time when leaving the apartment there was a man waiting at the gate checking all the cars leaving with a gun. I immediately called police. The apartment is very dangerous. Apartments also get broken into, we have gotten about 3 break ins over the last 2 months so bad that they ended changing the door locks (finally) management is terrible, it was switched about 2-3 times in my year and a half staying here. A better apartment I would recommend is The Richmond down the street. Don't let these people scam you because that's what they do. Looks decent on the outside but the units are also terrible. Faulty construction and everything always going down. Some people can be racist in the leasing office as well. Unless you like staying somewhere that’ll drive you crazy, Save your time and money and go somewhere else.”

“If you want to live in most horrible places in the world, this apartment is the one. You won't find a worse place to live than here. Give negative zero to the management. They don't know anything about management. Never consider this apartment as an option.”

“Be VERY careful when you rent an apartment at this apartment complex. They recently changed management and I’m not sure if their new corporate company is just trying to see how to make extra money but they charged my partner a brand new stove when my partner never even used the stove and then the assistant manager, ----- -------, sent him a picture of “the stove” that is actually from a completely different floor plan. They later sent my partner pictures of towels that were supposedly left on the floor when my partner never even owned those towels and I also can assure and attest that there was no mess left behind because my partner’s mother, sister and I deep cleaned that apartment. The front desk staff seemed pretty responsive and helpful, but it is the assistant manager who was unprofessional and extremely rude. When we went to talk to him he wouldn’t let us talk and repeatedly spoke over us and his only argument was that we had to show proof that we didn’t own those towels and that we did not use the stove. How do you prove that??? They are tricky. I’ve worked at an apartment complex before and I know for a fact that ----- ------- is finding loopholes so he can charge extra fees to leaving residents without making it look illegal. To me it looks like a scam well rehearsed. I also spoke with the old corporate office that use to own them which is The Morgan group in which one of their staff members who use to work physically at the 3000 Sage property told me that even if they did charge the stove they did not have to charge the entire appliance since ----- just stated the glass part was the “damaged” part. Also, when we asked for proof of receipt for the new appliance that my partner is supposedly paying for, ----- quickly stated that he could not provide that. I’m not sure I’ve ever paid for anything without receiving the proof of transaction. Everything about this entire situation is very illegal, and once we mentioned a sue ----- also shut down and did not want to speak any further. Please people. Be very careful when you rent here.”

“If I could give this place ZERO stars I would. If you value customer service and hospitality this is NOT the place for you. I was so excited to move here and looking to lease an apartment. However I was met with DISGUSTING customer service. VALERIE at the front office is very rude, ill-informed, and extremely unprofessional. It is very appalling the level of unprofessionalism she displayed on numerous accounts. It is a surprise that she has a job there. I would think 3000 sage values customer experience, integrity, and respect but unfortunately not. Save your money and your time and lease elsewhere.”

“Personally, I would not live here is someone paid me. As a typical property management, they just want to take your money and will find ways to ensure you owe when you move out. Management and staff are incompetent-each individual I spoke with told me something different when I had questions or concerns. Maintenance is extremely poor and the lack of communication/lying is baffling. I have lived in numerous apt complexes due to moving for work and I can say, this is the worst.”

“Been here for several years and I can truly say over the last few months there has been a great decline in 'Customer Service' or care for residents. Lack of communications on issues from the management office is disappointing. Security gate entrance to the garage is constantly broken and no security guard is placed to accommodate. Lights in the garage go out for days before they are fixed. Recently the smoke alarm for the entire building keeps going off for 30 mins at a time in the middle of the night and during random hours of the day. We are talking about 8-10 times in the last few weeks and three nights in a row over the holiday weekend. Once again, the management office has failed to provide communications or action plan to residents on how to resolve this issue. This is a major safety issue. Residents don't know if it is real fire or system error. In addition, it is a major health risk. Listening to loud alarm sound every day for 30+ minutes. I kindly request management to address our concerns and provide an accountable action plan to address the safety and health of their residents. Update: it seems after a year, the gate to garage breaks at least once a week. In addition, water shut off for 12+ hours over three times in the last month. The property manager fails to own up to his responsibility and very easy to point fingers to residents.”

“This place is so amazing! I love my apartment home and you cannot beat the location, centrally located to everything. The team is great and maintenance is always on top of things. The new manager is very resident oriented and is always there to help! There are some renovations currently going on here, but he is always one step ahead. You are "manager of the year" in my book!”

“I moved in about a month ago and the garage at the property closed on my new escalade, half way entering in it slammed on top of roof of the car. I've been trying to contact them to get this resolved. I've left voicemails and no calls have been returned. The manager was no help.”

“Seriously, spend your money somewhere else. The level of noise at this complex is ridiculous. The number of times I have woken up in the middle of the night to hear raging screaming from my neighbors above is too many to count. I have been complaining about the noise, heard the cops enter many times, and management has done nothing. I don't even get a reply back from management, that is how much they care about the residents. I will be terminating my lease and honestly can't wait to get out of here soon enough. There are many other complexes out there that will make the comfort of the residents a priority, this one is NOT one of them. There are a few pros to this building, but they are overshadowed by the cons they are not even worth mentioning.”

“I have only been here a few months and there are already a few things that I am quite concerned about. 1) The staff in the leasing office are just flat out rude. I've had a few incidents with them in regards to packages I had shipped to my apartment. Another complaint I have is the trash! It's pretty horrible. The trash shoots get blocked quite often. If this happens towards the end of the week, the trash piles up until Monday. No joke. Imagine how wonderful that smells. We pay all this money to live here and you're telling me that the apartment can't afford proper waste management? Its ridiculous. I guess something drastic will have to happen before they take care of it like some crazy possums or roaches running around the garage. The last complaint I have is how un secure the garage is. I see people walking in and out the car gates all the time. I also see "visitor" cars parked in the resident areas often as well. I know this because the car won't have the resident tag hanging in their car window). I've NEVER seen a security guard so I'm just curious who's monitoring the garage in the first place.”

“When I first moved in, it felt like home. Unfortunately, that feeling didn't last long. That's because the noise from the neighbors above & adjacent. See what the Morgan company only cares about is how to increase profit$. Forget about the tenants, especially after they signed the contract. So what they do is to allow upper floor tenants to have the option to have wood flooring for a monthly fee. There are many apartments out there that don't allow wood or tile floor for upper floors so they don't create too much noise down below. What you need to know before moving to this apartment is that it was badly designed. The walls here are so thin I can literally hear my neighbor snoring every night. No joke! Another way to cut costs to the tenants' expense. So if you like the location but don't mind hearing your neighbors having sex or dogs barking all day, then this is the right place for you.”

“There needs to be a ZERO star option as this is what this place diserves. This is the worst place I have paid a lot of rent for a crap place which is outdated, broken fittings, and absolutely a poor place to live. The pool area is not as much a community area as they portray. Other residents aren't interested with others, so don't be fooled by a so-called "community" feel that they try and promote. The noise here is terrible and is hard to sleep. Windows decades old which has all traffic noise in. Staff are rude to people behind their backs and are just plain obnoxious. This place is well OVERPRICED and you should look at other far better places which are available in the area.”

“If you wIsh to live here, please be very aware that the management staff at the office have a prefernce for being rude, lack customer service know-how, and will lie to you and about you to cover their backs. Hang around in there long enough and you will sense that even they do not like working with one another. I get better customer service at restaurants for just $35 a pop. For the amount of money you are paying a month, you get treated far worse than you can imagine and come to expect.”

“I will say if you want to move to a luxury apartment, do not move here. First off: We have had two car break ins. One of which, the windows were completely shattered. Management said they would get back with us after reviewing the tapes and we never heard anything! Be mindful that there is a sign that says this property is under surveillance, it is not! Only the entrances and exits. Also they will try to make it seem like you are in a great place because there is no valet trash. However they don't have frequent disposals of the trash compactors so your walk from your car into your apartment will be spent holding your breathe. It's pretty embarrassing when you have company over. but it makes for a fun game when you want to see who can hold thier breathe the longest and run inside the fastest. The staff is rude and uniformed. The quote they gave me for my apartment was less than documented. Luckily I had my paperwork to prove that they quoted me wrong or I would have been overcharged $100/month Lastly, we went two days without running water. I couldn't cook, i couldn't shower, so we got a room across the street at the hyatt! which is the final straw and reason i am writing this. I usually hate to do this, but if i can prevent one person from moving here or at least knowing ahead of time what they were getting them selves into. I originally decided to stay here because it was the most affordable for the area. But like the saying says "you get what you pay for" Go somewhere else and Pay the extra $100 for peace of mind. and the extra money for valet trash so you're not gagging and walking to your car everyday.”

“I have been a loyal costumer for two years and the one time there was an issue in my home due to the air conditioning leaking the complex nor corporate were able to reassure me that the issue was resolved. There was MOLD and MILDEW found in several areas of my home due to this leak. The property manager followed basic protocol and did what she could do. However, when I contacted headquarters the corporate manager was very condescending on the phone and unable to certify if there was still MOLD and MILDEW in the home. Thank goodness we are moving out soon but for future residents this not some where you would want to call home. I feel sorry for whoever leases my unit next.”

“BEWARE! Car thefts occur every couple of weeks, garbage can be found (including smell) on hallways on a daily basis, fitness center was affected by the flood of 2-1/2 moths ago and they have done NOTHING about this matter (blaming the insurance as it is their fault), it has been closed since then and we have received no updates on this matter.. I can think of many things of this place to be called and "Luxury" is definitely not one of them. New management (yes, they change it a couple of times a year) is very rude and have the "I am doing you a favor" attitude.. Rent will go up every single time you need to renew your lease.. The only time staff members will greet you are when they are giving a prospective resident a tour. I have sent on-site manager several emails and have received no response from her. I have read how the Regional Manager from Morgan Group has replied to the posting on previous reviews, I am not interested in contacting you, I am interested in seeing that someone works on these problems, and others posted by current residents.”

“We just moved in last week and have a variety of problems that kept coming up. The property manager, Luz Donovan, did an exceptional job in helping with and correcting the issues we had. She went overboard to make us feel valued and listened to our complaints and then fixed them right away. She responds in a positive and respectful manner and returns emails right away. If we had not had an interaction with Luz on the day we went to sign the lease we would not have signed. Thanks Luz for helping us in such a personal way!”

“If you do not mind: to see trash in the hallways and parking lot; break ins to your car; to be ignored right after you sign a contract with the property; to wait over 30 minutes on average when you receive a package at the office (sometimes they drop your packages in your front door without you being there and packages do get lost); roaches; grills that do not work; being offered a fitness center that has been closed for over a month at a time; people knocking on your door to offer services; not having a security guard around your apartment complex; other people speeding around the parking lot... THIS IS THE PLACE FOR YOU!! If not, do yourself a favor and look elsewhere.”

“I moved into 3000 Sage in early 2013 and have renewed twice. If I was writing this review 6 months ago it would be drastically different but the place has seriously taken a nose dive. Over theist month we have had no fewer than 4 power outages for various lengths of time. All management has done is provide the number for Centerpoint Energy. Management has taken zero responsibility or initiative in trying to fix the problem and has made zero effort to compensate tenants for the inconvenience. It's actually becoming a big problem in my mind as I cannot continue to throw out spoiled food and be without air condition or the use of my appliances. This is on top of the piles of garbage which collect near the trash chutes on the weekends and the maintenance requests that seem to go unfixed. I am still awaiting the ceiling in my apartment to be fixed after the storm which came though a month ago. I would not recommend this place and will not be renewing my lease. There are far better options.”

“I just moved into 3000 Sage. I moved from another state and was able to handle everything remotely with the help of Sherrelle Wilson. (Ms. Wilson was wonderful). The apartment is clean, spacious, and has a great view. If you are looking for a great apartment near the Galleria, then this is the apartment complex for you.”

“I came to live here in May of 2013. This place has really felt like my home. Very clean apartments with nice size and decent rent. I love that I can park in the garage and walk straight to my unit. WIth the exception of one lady whom I don't know her name because she is all about getting the new tenants. Stephanie Henderson is my go to and has been really wonderful with get problems resolved. I hate that I am moving to another city and leaving this apartment but if anyone is looking for a great apartment with great access to the Galleria 3000 Sage is your place. Neighbors were never a problem for me hear. Thumbs up.”

“I have lived at 3000 sage since it was open. I have seen it all through various management teams, but the current team put the others to shame. Shannon, Danielle and the rest of the team doing their best to improve the property on many levels which is reflecting on the quality of livings at 3000 Sage. Good job team and keep it up.”

“I am so excited to be moving out. The office staff are a bunch of unprofessional people all packed in one room. Lately, it has gotten so bad that they don't even answer the phones and make excuses like 'I was the only one here' or 'showing the apartment'...really...every day?? they definitely need training on customer service. Ok, so...other than that....I wish they paid as much attention the inside as they do the outside. The elevator floors and the entrance from the garage by the trash is the worst...it's almost embarrassing to bring guests in that way. They want to host happy hours, well frankly, I wish they would just clean the hallways and elevator. The gate is a nightmare to host get togethers...you will need to escort people in and out because they have taken the security overboard and made it a hassle for the tenants. But anyway...I'm outta there soon...glad I don't have to deal with the rude people in the office anymore.”

“Be sure to rent here if you want management that lies and stuck-up office people that you have to call several times to get anything done. Obviously nobody told them they work in customer service. The trash shoots are always overflowing with trash and they smell. Also the parking is really bad and there is never parking for guests. Sometimes I stay home in the evening because I know there will be no parking when I get back.”