All 25 tenant reviews.

“Tierra Del Sol is a very nice place to stay, I’ve lived here over four years, the leasing office staff is very helpful, the staff goes above and beyond to assist the residents, the property manager Daisy does a great job at assisting the residents, the property and the area is very clean and quiet, also they have affordable rates, I would highly recommend living here.”

“In my 9 yrs in US, I never write review on anything, but I'll write it on this. I just moved to this apartment this year January 2017. They promised heaven and earth before I signed the lease, but immediately I signed lease, they showed their true colors. They did not fixed a lot of things when I moved in like toilet, shower among many things. When I went to complain, they will tell you they have ordered it. Then it will be 2 wks before they come. They fixed only shower tub, not fixed the tiles. Then I went to complain again, it took them another one month before they come. There are other things they didn't fixed at all. When you call the office, the lady will keep you on phone more than 10min, then hang up on you. She is very rude. This is my first month here but I regret it already. I don't recommend it for my enemy. I wanted to give one star for them, but 5star just pop up. I'm sure that's what happens to all raters. They don't even worth 1 Star.”

“THESE ARE THE WORST APARTMENTS EVER...THERE'S A SHOOTING ALMOST EVERY NIGHT YOU SEE BULLET HOLES INSIDE YOUR APARTMENT PLEASE DONT MOVE TO THESE APARTMENTS IF YOU DONT WANT TO END UP DEAD...DRUGS ARE BEING DEALED OUT OF MOST OF THE APARTMENTS...THEY LET ANYONE MOVE THERE...PROSTITUTES WALK AROUND DURING ALL TIMES OF THE NIGHT...SECURITY DOES NOTHING...HE'S SCARED OF EVERYONE...THE POOLS ARE VERY NASTY AND THEY RARELY CLEAN THEM...THE PEOPLE IN THE LEASING OFFICE ARE VERY RUDE...AND IF YOU AINT TALKIN ABOUT PAYING YOUR RENT OR LEASING THERE THEN THEY AINT TRYNA HEAR IT.MAITENANCE IS SORRY...THEY SUCK...IT TAKES THEM FOREVER TO COME FIX SOMETHING...NOT A GOOD PLACE FOR ANYONE ALONE OR WITH KIDS...THE PRICES ARE EXPENSIVE THEY SHOULD PROBABLY BE CHEAPER FOR WHAT YOU'RE GETTING YOUR SELF INTO...IF YOU MOVE IN TO THESE APARTMENTS YOU WILL REGRET IT...”

“I moved here in 2012 and the service was great. The staff was friendly in the office as well as maintenance. Your work orders were handled promptly. Now 2016 when my lease expires in June I have to move. The office staff is horrible. The maintenance is even worse. No need to put a work order in because nothing will happen. The issue with the hot water is rediculous. Either you don't have it at all or its coming so slow it will take 45 minutes to run bath water. We are suppose to have someone come out and spray every Monday but that doesn't happen so of course the roaches are very hard to maintain. Overall this pass year has been the worse. The office staff is new every other day. When u complain about things they threaten to give you a 24 notice to vacate. There's enough strays here to open up a animal shelter. They finally fixed the outside lights on the buildings after several people were robbed coming home late at night.”

“I moved here in 2011 of Oct. They Never Fix Anything An I Pay My Rent On Time Every Month Never Late Lived Alone They Tryed to Keep My 300 Deposit Bad Place Roaches everywhere office Manager Is Rude No Safe Place To Live People Hanging Out Everywhere my car was broken into Police Always There cause Drug Infested Complex Thank God I'm Gone An Safe From this Place”

“I haven't even moved in yet and I regret this decision. My husband and I along with my 6 month old son traveled 18 hours from Florida under the impression given by the MANAGER that our apartment will be ready. A week before hand they called us and informed us that the apartment we applied for was no longer available after we had been approved and given a move in date for that one in particular a month in advance. When we arrive I attempted to sign the lease for a significantly smaller apartment (out of urgency now) and they refuse to allow us to move in until 5. The manager over the phone said we could move in sooner because of how far we travelled and she isn't even here at 10 am and did not inform her staff of the agreement. No communication or organization. My husband is military and is on a strict schedule for schooling and I start work today. All of this they know, yet they refuse to work with us after their order was given. By far the worst experience I've encountered moving, I wouldn't recommend them to the homeless if it was free.”

“From 2/19/2015 to this date, NO HOT WATER. Not just my apt. About 30+ others as well. Can you imagin taking a ice cold shower, with ice cold weather outside? yesterday being saturday, after many attempts from residents complaints go ananswerd, we finally saw the owner..... excuse me....slum lord of this god forsaken place. My wife and a few other neighbor's tried speaking with the slum lord (named Tom), leaving us puzzled as to why he hasnt gotton professionals to assist the situation. Toms girl friend/mother started yelling and from my point of view, looks like she assulted one of the residence. Police was called to assist. However they got there hours later. There was a shooting that tied the police. The neighbor's are all tired of the price inflation. And when I moved in, I was promissed 2 parking spots.....WHERE EXACTLY.... werever you find one. And if you want the spot perminantly, then ask managment and add $20 to you rent. Otherwise you may get towed for....anything, I parked backwords and git my car towed. Others have gotten notice to fix the situtiin or get towed. I see favoritism here. If you complain, then you get bullied. please! Dont rent here. I assure you when you move in, something wont be ready, broken. Or youll get another apt that you didnt want. Roaches, bed bugs.”

“I have been a resident since 2013 and never had an issue up until new management took over... I am very upset as to were I have reported this issue to news stations which I have heard back from and are having a hard time with office employees not answering the phones because they and corporate if they have one know they are in the wrong for this... No HOT WATER for over 1 Week in weather under 50 DEGREES! It worse when our children are suffering due to something like this. But o' if your rent is one day late they are QUICK to put that Eviction NOTICE on the door...!”

“I do not recommend Tierra sol at all. This winter is been terrible for my family, 4 times with out hot water. All the manager saids is I have no money u need o wait for corporate to give me the money for parts. I do not believe that gpi management don't have money for a part, but then maintenance could be in the office drinking with the manager. There is more to say about these apartments but I'll let the city take care of them and the department if labor will take care of the management in this property. I will be moving out soon. Security always in the car or not un property at all.”

“Management is utterly receptive or concerned about needs of residents. After the property was bought last year, several management companies have come and gone. The latest is replacing damaged locks with substandard ones or no replacement at all. They are concerned with escalating water/trash/gas costs and charge residents for the water maintenance uses. Security either does absolutely nothing or takes adversarial stance against compliant residents. Residents are leaving...I will be soon as well. Drive right by Tierra del Sol.”

“Is the worse place to live years ago was a bad place then some Chinese people bought the property it was better, but now is a old lady as a manager don't know her name cause she is not professional at all they all dress crapy only one person with uniform. The manager smells like she smoke and she's always drunk when you go to complaint to her the only thing she's aids is I'll see what I could do hello they broke into my apt and you'll see what you going to do. They are letting people with criminal and they are taking my sleep away I'll be moving out next month that my lease is up and 10 more residents around me are thinking to do the same . The worst property and manager. Then maintenance takes weeks to come. This property is going down people selling drugs horrible.”

“Don't move to tierra del sol. Management is racist! In one conversation that management was having with maintenance. Maintinace was bringing up a complain of water damage. He told managment "The lady in apt xxx says her aprtment's flooded from the rain". At that point, managment cut him off and told him "I told you already. She's not even on the lease, and dosent even have papers, so don't waste your time there!" I was just there trying to pay my rent, and this is the unprofessionalism I witnessed. Oh and all was said in Spanish. However, they don't realise that I am --------. This is to add to the many other complaints you can read below. I added 2 stars to safety, only because the security actually dose his job. Iv seen him break up groups of people drinking outside of my apt. So a lot of the late partying slowly stopped. And the 1 stars were required to submit this review”

“This is a horrible place to live. It is ugly and maintenance service sucks. The worst is the parking space... Its impossible to park your car close to your apartment unless you reserve a spot for 20$ a month . The tow truck company tows your car for no reason just to get money. Never dealt with anything like this before . HORRIBLE PLACE !!!!!!!!!!!!!!!!!!!!!!!!!!”

“Do not move here! Two words: ROACH INFESTATION! The "show room" is nothing like the actual rooms. There is water damage under sinks, cabinets, bathrooms. There are cracks under every wall where roaches hide. The carpets are filthy, when I asked the office if they could clean them, they said they don't. They don't replace the carpet for you either. No matter how many times they called an exterminator, the roaches NEVER went away and I'm a very clean person. My bar counter top slides completely off!!! You can tell where they have nailed board to try to keep it in place!!! The doors and windows have so many cracks my electric bill is insane!!! Women and men fighting outside at all hours of the night, parties and loud music most of the night too. I've witnessed a woman being beat in the parking lot outside my window!!!! IT IS NOT SAFE!!! Many people hang out at night up to no good! My rent was 530$ for this ---- hole, and 5 out of 6 months they charged me 570 !!!! I found MUCH BETTER for MUCH CHEAPER a little ways up the road, my life was hell at this place and I am SO GLAD I don't live here anymore!!! DO NOT MOVE HERE UNDER ANY CIRCUMSTANCES!”

“These apartments are terrible. When I went to take a tour of the community I was shown an apartment with no light. They were people hanging out and the apartments did not look good on the inside. I ended up going else where to rent.”

“I have lived here for almost 2 yrs now and i couldnt be happier that my lease is up in march. I am at the point where I am desperate to get out of here bc I fear for my families(including my 3 yr old son) lives. For the first year it was ok but after signing another lease everything went down hill from there. We constantly hear gunshots,kids screaming and walking around outside by them selves at night, and police and ambulance are here on a regular. Not to mention we used roach bombs when we first moved in but I cant keep the roaches away and having gates in the front is just a joke bc they are ALWAYS broken. I would NEVER recommend these apartments to my worst enemy. I would advise you to RUN AND NEVER LOOK BACK!!!!”

“I have lived here for about 9 months. I am seriously desperate to get out of here. We were told the apt was remolded. Which was not true. Our restroom was dirty the tub had mildew all over. The kitchen was infested which roaches. Some of our neighbors have mice. Thankfully we didnt have mice. Many of other residenta suffer from bed bugs the entire property is infested. They wont do anything to help the infestion. We went over a week without AC at one point. We had to pay hotel during that week. We are a family of 6 in a 3 bed with 3 children in our home. My son with asma had to be taken to the hospital before we decided to go to a Hotel. Worst mistake of my life to move here. My family sleep in fear due to all the shootings and fights and drugs in the apartments. For the first time during my renting history I had to pay for each one of my children to go to the complex pool. Whatever you do do nkt move here. You will regret it. Many people cant take it and break their lease. Im on the verge. My car and my husbands got towed bcus we didnt have a resisdent permit we never got one from the leasing office. From office staff have horrible customer service with no type of education I would assume they are middle school drop outs. Either way PLEASE WHATEVER YOU DO DO MOT MOVE TO THIS PROPERTY YOU WILL GO INSANE.”

“Fist understand that right across the apartments is Whitecap (alot of homeless, drug dealer's ect...). Unsafe to live at; you get robbed, cars are towed for no reason. Guns are going off at all hours of the day. Camera's do not work; people getting robbed and the police cannot do anything. A boy was raped and nothing was done, the person still lives here and walks around, and has tried messing with kids. The apartment management does not care and they have an attitude if you even address anything with them. They are charging you for water, gas, garbage at least 200.00 extra. The windows they put in do not fit the windows. The place is roach infected, bed bugs around all the apartments and they also have rats and snakes. The park is always dirty, people are always partying every night, loud music, little kids are picking on little kids and kids are unsupervised, they are breaking windows and breaking into apartments. This happened to people i know and every is breaking there lease and moving out.”

“-It is a cockroaches galore! They can and will crawl on you while you are sleeping. If you must live here, make sure you buy some roach control boxes. -Unsafe environment - gunshots are heard very often, neighbors look shady, parking lot does not seem safe, and it seems like robbers paradise. My apartment complex was also robbed. Apartment complex didn't do anything, said that there were cameras, but the culprit was also never found. Looks like they still haven't control the issue now. Oh and the gate was always opened or broken, so it is no wonder there are so many robberies. I suggest they should just have a 2-3 security officers at the gate to check who goes in. That'll at least make the robbers think twice. -Water issues - there can be a day or two that the water is shut off (or only cold water is running) for repairs. And I tell you, it is not fun particularly during the winter time. I still remember we had to boil our own water on the stove to get some warm water to wash ourselves. I tell ya, it felt like I was living like in the 1800s. After my apartment unit got robbed, I just broke the lease and moved out. Good Riddance!”

“About a month ago a person got shot dead in front of my apartment , this plase is just getting worse . And today I came to my apartment only to find out it has been robb, my tv my laptop even my cloths was stolen , and management Well they just don't care they only care if you pay the rent on time that's it this is bs. THE WORSE PLACE TO LIVE EVEN IF YOU LIVE HERE UR CAR GETS TOW FOR NO REASON !!!!! AND WHEN THEY FEEL LIKE IT THEY JUST RAISE YOUR RENT WITH NO EXPLANATION!!!!”

“This is the worst place to live in!! If you're thinking about moving in... please don't, I would hate for someone to experience what my husband and I have gone through. I think that the first red flag I got was when local pizza places didn't want to deliver, because the apartments are so bad. This place is roach infested, and it's crawling with all sorts of animals that I had never ever seen before until I moved here. One of my cars got hot wired, and since it didn't work, they couldn't take it.... I bet they felt stupid. And since my other car didn't have any valuables, the thief decided to take everything out of my glove compartment and storage areas and leave it in the seats.... And the office had nothing to say but call the police, they have these so called "crime watch meetings" with get this.... free food, and I think that instead of investing into the free food every time you look around, they should hire security. They claim to have police officers patroling the complex, and I have never ever seen any one patrolling the apartments, the only time I ever see police in the apartments, is when something happens. I made a mistake in renewing my lease because I was too lazy to look for another place and thought that things would get fixed around the apartment, because we were under new management, and at the time of renewing, they gave me a bonus of like $200 to go towards upgrades in my apartments, and it was crazy because one of the "upgrades" was carpet cleaning, so I got that, eventhough we all know that's not right. The crazy lady who was the manager at that time was trying to get me to get this "beautiful 2 tone painting" inside my apartment for get this... a fee of $150 per room, which I wasn't going to do because it was ugly, so in reality if I would've been that stupid and let her talk me into some BS I was going to owe them. You would think that after being here so long, and never being late on rent in 4 years I would've been treated with a little more sense, but nope. Again... please don't move here, do some research I promise you'll find something good out here, and as far as where my story ends...Well..I am so happy to let everyone know that my hubby and I are packing our crap and getting the hell out of here!!!!”

“I live on the Tierra Del Sol complex two years and did not like the treatment that was being provided to me. Every time I called the office about a concern that affected my living condition, I did not recieve any response until several days later. The crime rate is so high in this complex that the Houston Police department has to patrol the property continously as sign of deterrences,even though it has no effect on the criminal activity consisting on the property. This was a bad dicision I made as a man putting my family under these unbearable living conditions without the knowledge of the property's horrific condition. I don't like saying the word "hate" so my experiance was horribe to the third degree!!!!!!”

“I have lived here for 18 months now and its the worst apartment complex I have ever lived in and I have lived in Houston for 15 years. This a roach infested complex. My apartment has been rob and they stole items out of my car. The don't patol even with all the robberies going on. They have cameras on the complex but none seem to have seen who broke in my apartment. The maintenance is the slowest ever. They upgraded the apartments but its the type of people they allowing in. Go to Jadestone or somewhere else. The rent is not cheap either a 3 bdrm is $870. Do yourself a favor. "Don't Even Think About It." I'm breaking my lease and getting out of here.”

“TO ALL PERSONS WHO READ THIS CORRESPONDANCE PLEASE TAKE THIS VERY SERIOUSLY.AS OF AUGUST 31,2010 THE FOLLOWING HAS HAPPEN AT THE ABOVE NAMED DEVELOPMENT TIERRA DEL SOL APARTMENT UNIT 309 WHEREBY MYSELF MS. PICKAREE AND DAUGHTER OPPUPIED THIS DWELLING SINCE MAY 2010 UNAWARE OF ANY DEFECTS IN THIS UNIT DUE TO THE MANAGMENT NEGLENCE AS TO COVER UP THE SERIOUS HARAZARDIOUS CONDITIONS ASSOCIATED WITH THIS UNIT 309. ON AUGUST 5,2010 A MAJOR WATER LEAK OCCURRED IN THE CORNER NEXT TO THE WINDOW AND BASICALLY GOT SO BAD THAT ALL THE SHEETROCK ROTTED INSIDE TO THE OUTSIDE WITHIN THE UNIT. I CALLED THE MANAGMENT TO NOTIFY THE PROBLEM ONLY TO BE INGNORED UNTIL THE FOLLOWING WEEK LATER THAT THE WORKERS CAME AND BASICALLY SPRAYED PRIMER ON THE ENTIRE WALL INCLUDING THE AREA AROUND THE PLUG WHICH WAS AFFECTED AND BASICALLY A FIRE HAZARD AND THAT PRIMER BASICALLY WAS ALL THAT WAS DONE BUT THE WORKER INDICATED THAT THE PROBLEM WAS NOT FIXED WHICH WAS LOCATED INSIDE THE WALL. I NEVER WOULD PLUG ANY THING INTO THAT PLUG FOR FEAR OF A FIRE STARTING WITHIN THE UNIT GOD FORBID. THEY LEFT THAT AREA IN THAT CONDITION SINCE THEN. SECOND DISASTER OCCURRED ON AUGUST 23,2010 IN THE KITCHEN AREA WHERE AT FIRST I THOUGHT THE REFRIGATOR WAS LEAKING WATER BUT I REPORTED THIS INCIDENT TO THE MANAGEMENT AND 2 DAYS LATER THE MAINTANCE CAME OUT AND PULLED THE REFRIGATOR OUT ONLY TO HAVE THEM SUPPOSIDELY FIX THE PROBLEM BUT THE WATER LEAKAGE PROBLEM GRADUALLY BECAME WORSER OVER THE DURATION OF A WEEK AND THE MANAGEMENT DID NOTHING ABOUT IT UNTIL THE 28TH OF AUGUST I CALLED THE OFFICE TO REPORT THE SERIOUS NATURE OF THE MASSAVIVE WATER LEAK THAT STARTED IN THE KITCHEN AND POURED INTO THE LIVING ROOM AND DINING ROOM AREA SMELLING OF ROTTEN SEWAGE AND CONTAMENTION OF THE ENTIRE AREA INCLUDING THE SHEETROCK AND SURROUNDING AREAS IT ALSO PRENTRATATED INTO THE AJOINTING BATHROOM AREA SHEETROCK AND ALSO ON THE BATHROOM FLOOR ALL THIS SEWAGE ROTTEN WATER DESTROYED THIS UNIT AND I HAD TO USE ALL MY LINENS TO MOP UP ALL THIS ROTTEN SEWAGE WATER FOR 1 WEEK AND AT THIS TIME THE MANAGEMENT DID VERY LITTLE TO RELOCATE MYSELF (I HAVE CONGESTIVE HEART FAILURE) AND MY DAUGHTER TO ANOTHER UNIT FOR OUR COMFORT AND SAFETY DUE TO THE SERIOUS FIRE HAZARDS AND OTHER SUCH ISSUES IN RELATION TO THIS DISASTER RIDDEN WATER SITUATION. THE MANAGEMENT KNEW ABOUT ALL THE SERIOUS PROBLEMS BEFOREHAND WITH THIS UNIT AND AS SUCH ALL THE LOWER LEVEL UNITS AT THEIR PROPERTY AS ALL THE LOWER LEVEL APARTMENTS ARE NOT OCCUPIED DUE TO THE PROBLEMS ASSOCIATED WITH THESE UNITS. PLEASE DO NOT MOVE INTO THESE UNITS OR THIS PROPERTY.I HAVE RELOCATED MYSELF AND MY DAUGHTER AWAY FROM THIS PROPERTY ON WEDNESDAY,SEPTEMBER 1,2010 AND WILL BRING SUIT AGAINST MY OWN PERSONAL LOSSES IN ASSOCIATION WITH THE FLOOD OF CONTAIMENTATION WATER PRESENT INTHIS UNIT IN SMALL CLAIMS COURT.NO ONE SHOULD HAVE TO GO THROUGH THIS AND I WARN ALL WOULD READ THIS TO NOT GO TO LEASE WITH THIS MANAGEMENT. THE FIRE DEPERTMENT ALSO MAKE THERE EVALUATION OF THIS UNIT ON SUNDAY,AUGUST 28,2010 AS I CALLED THEM AND THEY OFFERED 2 SOLUTIONS EITHER SHUT OFF THE WATER TO THE UNIT AND/OR SHUT OFF THE ELECTRIC SERVICE TO THE UNIT DUE TO THE UNCERTAINTY/RISK OF FIRE. END OF REPORT. MS. PICKAREE-CHAMPAGNE.FORMER RESIDENT OF TIERRA DEL SOL APARTMENTS.”

“I have just moved in in April and the people in the leasing offices are so nices and when you have a work order they come right away. the places is being remodeled and eveything is looking good.”