All 23 tenant reviews.

“The Maintenance was good at first. Nice appliances and nice apartment.. which i love my laundry room that i have.. but i am not impressed after a while.. Leaks which turned into mold on my walls, the tub that they said not to use bleach on still peeled off when cleaned and i saw mold.. they have never in the year and a half that i have lived there repainted my walls.. leaks that would come in from when it flooded started corroding the borders of the walls.. the dishwasher never worked and we had to clean it on a regular basis... the apartment may look nice but over time it tends to fall apart. not to mention we got bed bugs which they treated but every now and then i find one. i will be moving out real soon! Not worth the price... if they knew how to fix things and if they had different management then i would stay.. and maybe lowered the price..”

“The pictures posted online are a misrepresentation of this property and are completely misleading. The property is unkempt. Throughout the property there is trash (i.e. broken beer bottles, chicken bones, cigarette butts, dead rats and animal feces.) There was also a dog living on the property more recently with Mange, and the property management did not treat the area he infected. Parking is atrocious. The water is often shut off with less than 24 hour notice, sometimes no notice at all. Property management is not concerned for resident safety, regarding verbal or physical attacks, their advice "if you don't feel safe move out" this from their corporate office, ------------. Instead of addressing the issue they would rather not hear about it altogether. I won't go into great detail regarding how irresponsible the property manager ----------- is, it is downright disgusting how she AVOIDS handling complaints. Children tear up the landscape and go in and out of the vacant apartments that are being remodeled and play with the fire extinguishers. I have witnessed a neighbor and a gun fight, however, I will say they did evict that neighbor, but there was plenty of offenses leading up to that had they caught it earlier that could have been avoided altogether. AVOID AVOID AVOID. UPDATE: There's an automated response from a so called "owner" that responds, that they care about their community and residents, blah blah. Yet she does nothing to resolve the issue either, nor responds to messages. Then calls me by a different name? Seriously, get it together. UPDATE: They have now changed their name to Estates at Spring Branch, they are still the same disgusting owners and management company. Nothing has changed. P.S. The property is dirty all the time. The maintenance and workers leave their equipment throughout the walkways. Nails, glass, dead rats are all things I have come across when walking to check my mail. This is not just recent either, I have lived here since Jan of 2016, and the property has NEVER been in good condition unless they have property owners or other visitors here, and that's ONE DAY a month it looks ok. Otherwise the children tear apart the property, there is dog feces EVERYWHERE, because no one picks up after themselves, broken beer bottles in walkways and in the parking lot. The Trash dumpers are always over filled and parties every weekend, loud music and drunk men walking through the property. Not to mention people have been robbed at gun point and several car break ins.”

“I currently live here at Gentry House apartments.I like the office staff here now because the service is very good.The maintenance is very fast and detailed. The property is looking very nice and the apartments have alot of space. The office staff and maintenance are all new which has turned this place around! I am loving the change here!”

“I want to start off by saying that i am a very pleased resident, that decided to take upon a little of my time to rate my apartments. These apartments have been through there ups and downs which we know is the obvious. But considering all of these circumstances, the new managers, maintenance, and workers have been working hard to get things back together as best as they can. I feel because of this, they need to be recognized and deserve an awesome rating for their amazing effort. I am so pleased and feel safe and secure since they put up the new windows. When i have maintenance issues, they come within minutes to fix my problems. If it's not possible, i get a straight forward response and they are on it by the next day! They have been rebuilding, painting, and fixing the roof daily. I just love that they are fixing things so quick and the improvements are amazing! I strongly recommend these apartments 100% becsuse i see by six months to a year these apartments being back to there wonderful selves. The main reason i love these apartments is the conveience for the children as far as the bus for children in elementary, middle and high school. If you work or need to catch metro it is right in front by the office as well. I could go on and on because i love my apartments! The park and the kids are wonderful and all get along! Come on and join us for 2016 and God bless you and your families as well.”

“I CAN NOT WAIT TO GET OUT OF THIS TRASH HOLE! Management is the absolutely worst I have ever dealt with (and I've live in quite a few apartment complexes). I've been reporting a leak from the past TWO MONTHS! and now they want to charge me a 50 dlrs fee because there is a leak?! how is it my fault that there is a leak?! The apartments themselves are not all that bad if they were managed by competent people. They were NOT like this when i moved in but since they changed management they are dirty always a trashed parking lot, flooded, dangerous(my neighbor got robbed last week)and you are ALWAYS ignored when you complain. And for the price! I'm just waiting for my lease to expire next month and then i am out of here!”

“I moved in not expecting the best of places, but when you pay you do expect somethings. The frist month had problems with the Frig defrosted and lost all my food. Called the after hours number but got no response. The complex did not offer to replace the loss. 2nd week there and the burnner on the cook top when out reported it and so started them replacing it 7 times over 5 months. The walls are poorly patched the tub was recoated and that was a poor job, the maintance is slow (maybe not staffed well enough). There was a MAJOR bedbug issue in the whole complex and it took 4 months for them to resolve my apartment. I imformed them that the walls needed painting after the infestation was taken care of and it never was painted. you can not recieve postoffice packages at all in the office over all this is a poor place to live not a value at even 399 a month!!!!!!!!!!!!!!! RUN UNLESS YOU DON'T MIND LIVING IN POOR CONDITIONS. maybe its because there are so many illeagles that they are so poor.”

“Well I broke my lease and left. Not being from Texas this place really turned me off to looking to stay any longer and I went back to Ohio. Im including a link for a video that I took there. The video details the sewage water backing up and coming out of the toilet, I could not get ahold of anyone to fix the problem and when I did they were aware of it but werent doing anything to fix it. They came in with a carpet vacuum and vacuumed all of the water out in front of my apartment, the whole place stunk so bad. They never replaced the carpet and left it like that, never came back to do any real carpet cleaning. The maintanance guys response was that this is normal when living in an apartment. It took them over a week to get the water working properly again, it was all over the outside sidewalks and flooded out to the parking lot, kids were playing in the water and the city had to stop them from working on the water problem because they were just screwing it up. That all being said do your best to stay away. I also found out that when I bailed the guy that they let move into the place I had murdered his wife. Thats the type of people they let move in so you now have a better idea. https://www.youtube.com/watch?v=p1jKBbw1XhI”

“These apartment is not good for family, they do not fix anything when they get a request, they will not comply with HHA contract and standards and will evict you and put it in a debt collection when they fail the housing inspection. They do not care about residents or HHA, they have had too many managers come and go. They have bugs, insects like wasp and bees that live inside the walls of most units. They have a huge sewer problem and no security to protect the residents nor is it a gated community. The wash rooms machines are broken most of the times. The only staff that is for the residents is Jaiver whom seems to care more than the own manager and rockewell management company. Parking space is really bad; you can't see other cars come in or coming out and there is only one way to get in and out and that one drive way is too tiny. They are not fully/completely gated. Their advertisement and flyers are not correct. They lie about how the apartment realy looks and functions. They are raising the rent price up a whole lot and it is not worth the money. People seem to move out everyday.”

“The apartments are great, they just got new a/c units that were installed by the weatherization program that all resident participated in. Not all of us got the chances to get new window, but what the heck new a/c, plus new insulation inside the apartment. Giving us an excellent electricity bill reduced. As an apartment complex its pretty big, the new management team, that roughly going for a year, have turned this place a lot. Many resident still due complain, but their is a saying "you cannot satisfy everyone". The overall experience has changed since the other team was here, they were really rude especially that women manager, egh! I am glad this apartment complex, is doing a great job as a community. Nothing is perfect in this world, so patiences beats the game. I see many people complainging, when the question is how do they live, especially that last comment. You have to change your filter every month, and they are new a/c ok they had a minor problems, who doesnt? The maint. do what they can, I have had no problem so far, so many units in this complex, that they cannot hire one maint for every apartment, people are so in a rush now days that they mess up so much stuff and blame on the maint. when they are trying to overcook food on small stoves. I heard they will be replacing the playground upcoming year, and the parking lot is getting better, it was bad at first. Well cannot say the place is the most wonderful place to live, but it is decent its just that people really have to say the truth and not complain for a small thing, when the management team really work on everybodys rent. New lights on the property a lot safer now!!!”

“this are the worst apartments, i will not recomend you at all this place to live in. the maintenance its bad, the a/c in most of the apartments doesnt work, and even they ask you to change the fliter every month, if you have an emergency, like heater, a/c not working or fridge out of service they come when they want they dont take anything like emergency!!! the parking lot is horrible, the play area (if this can be called play area) its terrible, old and non safe for the children. i will never rent here again!!! the laundry room is poor, and most of them are out of service.”

“However you can't get anything fixed, it is roach infested, matience is either too old or too young they don't know sh--. They are racist in the office and the tenants. They are not diverse at all and anytime there is a large group of any one race there will be racism. It is like being back in the 50's sad. They let large groups of people live in one aparment and everyone of them have a vehicle so parking is a joke. They play loud music everyday all times of the day OMG no reapect for Christ or God. It is just pittiful. Gotta goooo!!!!and never looking back, no washer and dryer connections and look at those prices. Townhomes with air condtioners hanging out the window give me a break. Everybody have little rat dogs that leave little rat pooh everywhere. Bet they didn't pay a deposit. The goverment need to really pay attention what they give money out for you they are broke....”

“I like the place where I am living at, its under a new management so finally they are getting stuff done around. The new leasing consultant are helpful and top on their job. I am really liking it now, I feel that this place will be the future for my kids and for my family and many more years to come. I have been here for a while, and referring my friends and family over it is a benefit for me. Better home, better place place for me and you!”

“I have been here for a few years. My child likes it. There is a playground that she goes to every week with our neighbors kids, and there is an after school program for her also. The new school opens this fall and then she can walk down the street to it. There is church on one side of the property and because of that there is never any late night noise. The maint. is fast and friendly. The are new people in the office and they seem very focused on customer service. The price is good, the maintenance is good, the people are friendly, what more could i want? The laundry rooms have new machines and I have been told that we are getting new appliances in the apartments also. I cant wait, these new ones will be energy efficient.”

“I've lived here for 14yrs and can't remember this much crap happening in all the time that I've lived here. The managment changed and all hell has been a everyday thing around here! See if you can follow me and maybe you can avoid all the crap I've endured staying here this last few months. You see everyone has his or her idea of how to run the perfect property, the only problem with that is they don't consider the residents needs, like having hot water(I didn't have it for 17 days), a bathtub that you can sit in and take a bath without scratching your butt up (still not fixed), and how would you like to dress in the dark (now 4 days and counting) and I could go on. The staff give you one lie after another and the communication between the manger and the staff is"none"!!! Change can be good but you have to know when it's not working either and in this case it's not (NEXT)! If you want to save yourself anger, frustration, keep looking cause I'm going to effective today 4/9/11. And corporate wonders why so many units are empty, maybe they should come our and talk to some of the residents and surprise their staff every once in a while!!! KEEP LOOKING”

“Dont let them get you with that move in special its not worth it. Turn around and run it is horrable here. Everything you can think of to go wrong will these people dont care about nothing but collecting thier money on rent.This is not the place you want to bring your childen to. This is not and I repeat this is not a family home base place.”

“ALL THESE REVIEWS ARE RIGHT ABOUT THE ROACHES, LACK OF MAINTAINENCE AND EVERYTHING ELSE. THE MANAGEMENT THINKS BECAUSE THESE ARE APTS. ARE LOW RENT THAT EVERYONE THAT LIVES HER IS STUPID, WRONG!!!!!! THEY WILL BE HEARING FROM FAIR HOUSING SHORTLY ON CAHRGES OF DISCRIMINATION AGAINST AFRICAN AMERICANS. THEY THINK THEY HAVE PROBLEMS NOW, JUST WAIT UNTIL THEY HEAR FROM MY LAWYER!”

“THE ROACHES ARE SO HORRIBLE THEY SHOULD BE PAYING ME TO LIVE HERE!! THE APARTMENTS ARE SO OLD AND FALLING APART AND MAINTENANCE IS HORRIBLE. THE DO NOT FIX ANYTHING AND THEY HAVE NOT PAINTED THE APARTMENT EVEN BEFORE I EVEN MOVED IN. THERE ARE SO MANY CRACKS AND HOLES IN THE WALLS SO NO MATTER HOW CLEAN U ARE AND NO MATTER HOW MUCH ROACH SPRAY U BUY THE ROACHES ARE STILL GONNA BE THERE BECAUSE THIS IS THEIR HOME!!!”

“THERES ALOT OF ROACHES THEY DONT FIX NOTHING EVERYTHING IS FALLING APART I DONT RECOMEND THIS UGLY APARTMENTS TO NO BODY AND IF U MOVE HERE YOU WILL HAVE ALOT OF PROBLEMS WHIT THIS APARTMENTS SO DONT MOVE HERE AND THE RENT IS EXPENSIVEIS NOT WORTH IT.”

“roaches Roaches ROACHES!!! These critters should pay me rent. I had been here less than a month when one of the drug dealer's customers (he lived next door)drove into the front of my apartment --he managed to hit my car, too. He had MS13 tattooed on his chest. They didn't evict him until he threw a customer through his front window into the parking lot. A month later, the police made me identify the dead body of my upstairs neighbor. The water coming from the tap is brown/yellow/smelly. I don't drink it. The only thing that gets repaired around here are the air conditioners. Maintenance just pumps more coolant into them so they'll run another month or two. No hot water for a week. Pizza Hut and Pappa John's won't deliver pizza after dark. There is a chinese food place that will deliver after dark for a $5 surcharge.”

“Bugs, Spiders, Huge Cockroaches with and with out wings, tiny roaches!! Calling all exterminators, if your looking for a place to practice your exterminating skills, then these are the apartment for you. You will always see roachs. In the kitchen, Bathroom coming out of the broken tiles, and coming out of the vents. THey crawl on you at night. Great for someone whose lonely at night because youll always have a handfull of bugs crawling in the bed with ya. THe carpet stays wet if you leave on a ground level and everything is spray painted when you move in. (even the tub)..Do not live here. Its horrible. I would rather sleep outside. At least those bugs will stay in the ground.”

“OMG..... why o why did I move here....the water system is shot to hell for example one morning you may wake up to brush your teeth and no water is coming from the faucets....or you go and turn on the shower and no hot water....then you'll get a note stating "Our boilers are broken....or....from 8am to 8pm will not have any water sorry for the inconvience... and im like dude I cant even shower for two and 3days or wash dishes then the water pressure sucks!!!!.... and the Maintence is terriblE as well im still waitng on my a/c filter... these guys are super lame... Please dont rent here.... Im currently here and i regret every moment.... then the prices are too high for this hell hole....”

“I Moved here in 2007 And I have had nothing but,problems with this property. Roaches,Air Condition Problems,Water Problems,And Office Personal You don't even want to know.I can say they don't care.I will never rent here again.Laundry Machines are a 1.00 to wash 1.00 to dry and your clothes still aint clean or dry.”

“I've lived at Gentry House Apts. now for 6 months. It is awful. I would never recommend moving here. They dont fix anything. The roaches are HORRRIBLE!!!! Things are falling apart. My cabinets leak water from upstairs. My water is BROWN. If you move in here welcome to hell!!!!”