FINGER FSC CRAWFORD LTD · avg 4.0 ★★★★★ · Houston
“I moved here in the summer with my partner after touring in January. Since then they have increased their basic fees from $10 to $75 and mid contract, started charging $100 for a second parking spot even though we are two leaseholders and we were told that we'd have two parking spots when we signed our contract. Now we're stuck paying a fee that we did not account for when making our decision to sign here and who knows what other charges they will make up before our contract ends. The only thing that made Crawford better than other apartments downtown was that they were honest and weren’t nickel and diming residents (that’s what older residents said) but that is no longer the case. Everyone is better off going to The Catalyst or 1414 Texas instead.”
— 500 CRAWFORD ST · HOUSTON“I would like to document in this email that I spoke with Chrissie the Property Manager, regarding an incident in which our dog Kingsley was hospitalized for ingesting a tremorgenic toxin on 8/26 while walking the sidewalk on La Branch. I recommended she notify all residents, conduct an investigation and provide us with the products used around the building. Chrissie stated "500 Crawford has always been a pet friendly building, but I'm sure if a dog ate one of the plants it wouldn't be good for them." At this time, we request a meeting with the regional director or senior management of your company. Chrissie's response was very unprofessional, demeaning and did not demonstrate empathy for a difficult situation in which our beloved companion nearly died. During our conversation, she became loud, agitated and pointed at me while I remained calm and asked her to do the same. As I left, she shouted at me and kept talking over me to get the last word in. Please respond in writing with the names and contacts of senior leadership or include them on your email response.”
— 500 CRAWFORD ST · HOUSTON“Gone Downhill Rising rents as the services and amenities go down the drain. The office staff are largely leasing agents and really just fetch your packages or refer you to the resident portal. Residents are left to figure things out and hope for the best, relying on the courtesy of their neighbors who seem to be increasingly discourteous. The manager, Christal spends most of her time schmoozing future residents and offering deals to get people to sign. Once you have signed the lease you will be seen as an annoyance until it is time to renew. No security just gate attendants that you may find sleeping in their cars but they take pictures of the property every hour so I guess that limits the duration of naps a little. As others have written , often restricted dog breeds are common and residents don’t clean up after their dogs sometimes even when it’s in the hallway or elevator. The pool furniture looks like relics from the titanic as management doesn’t seem to invest in keeping the common areas updated and fresh-looking. Groundskeeping crew tries but are truly swimming upstream. It was nice years ago when there was a manager that actually cared.”
— 500 CRAWFORD ST · HOUSTON“At this point in time I feel I need to warn any prospective tenants that we have had several stolen vehicles in the last few months and that complex doesn’t seem to be doing much to make the complex feel safer. After the first few thefts they just sent out an email and mailed the security guard station a couple of times but we’ve been made aware that another vehicle was stolen last night. To top that piece of info off they alert us by email at 6:04pm just as the leasing office has closed. With this in mind I would tell anyone to avoid 500 Crawford for now and look at other places that are safer. This is the least safe complex in the area and we’re always surrounded by loiterers.”
— 500 CRAWFORD ST · HOUSTON“I was charged for normal wear and tear .. scratches that you can barley see I can send pics upon request … and 5 dollars for a speck of food in microwave and to replace carpet 500 dollars when I literally had only slept in there…. That’s it nothing crazy at all .. never even had water in that room. They will take advantage of you stay away”
— 500 CRAWFORD ST · HOUSTON“Lots of criminal activity at this location. Car vandalism, car thefts, and even apartment break ins! The security lets anyone into the building!!! I would not recommend that anyone lived at this place.”
— 500 CRAWFORD ST · HOUSTON“When I give 5 stars as a quiet community, that's not on game night... But if you choose this you already know you are next door to Minute Maid and expect the roar of the crowd. We had an amazing view from 749 you could see into the stadium and a front row to Friday night fireworks! Staff is freaking amazing they knew my name immediately, one of the first games I went to, I had a selfie stick in my purse and had to trash it or take it back, was so awesome to be able to walk across the street and hand it to Ellie in the office, she already knew me by name after only a week and when I came back the next day had it right there waiting for me. They give you carts for your packages which work out great for groceries and the 2 restaurants downstairs are amazing, was so nice to take the elevator to dinner or to a game! They recently put in a dog park by left field, 500 is very animal friendly, will miss everyone the Finger companies are amazing and we definitely stayed with the finger family when moving.”
— 500 CRAWFORD ST · HOUSTON“I have been living at 500 Crawford for around 6 months and must echo the comments of others in this forum regarding the excellent staff. Josh, Alex and Crystal in particular are exceptional. The location is amazing, there are two restaurants on-site and Minute Maid is literally across the street. I have experienced minor maintenance issues and they are always taken care of quickly and efficiently. The grounds are kept impeccably clean. The apartments are modern and stylish with true hardwood floors, granite counters, and a wine fridge (my favorite.) The gas stoves are also a major plus for me! Additionally there is a tremendous amount of cabinet space for a one-bedroom. The only area where I gave 500 Crawford a lower rating was for noise. I do not find the apartments to be adequately insulated from ambient noise. For example, when my neighbor's dog barks it sounds as if the animal is inside my apartment-thankfully it is a well-trained animal and my neighbor is very respectful (like many people here at 500 Crawford.) Also the sliding glass doors-which I must say afford a great panoramic view of downtown-do a somewhat mediocre job of absorbing the noise from the garbage trucks, emergency sirens and late-night train whistles blaring from the Union Pacific and light rails on Main Street. So, if you're a light sleeper or have a slightly higher sensitivity to noise these factors may be an issue for you. Otherwise this is an outstanding property and well worth the money.”
— 500 CRAWFORD ST · HOUSTON“While I'm considering living here, the things I've heard about the management company itself is keeping me apprehensive. The tour was slightly mediocre but I've had worse. For the cost, I believe some of the surrounding communities might offer more value for the price I'm willing to pay.”
— 500 CRAWFORD ST · HOUSTON“I have been living at the property for over 2 years and I absolutely LOVE it. The staff is amazing, especially Josh. He has been there to help since I moved in. (He also leased the apartment to me) Whatever I need he makes it happen and he is soooo sweet! Maintenance is great, the property is always clean and it's close to everything. I definitely recommend this property”
— 500 CRAWFORD ST · HOUSTON“Great location for work, but hope my wife agrees. Would like to be able to walk across the street to catch an Astros game. Nice amenities. Wife likes the gas range stove, but my favorite is the wood floors. Impressive.”
— 500 CRAWFORD ST · HOUSTON“Great place to live, the location is wonderful is you work downtown. There's easy access to the green and purple lines. If you're worried about the baseball crowds, they weren't a problem for me even with the Astros doing very well in 2017. The building is very clean and well-maintained. There are constantly cleaning crews in the hallways. The staff in the office is very friendly and professional.”
— 500 CRAWFORD ST · HOUSTON“Great place to live beautiful atmosphere. Crystal and Josh are amazing helpful and friendly. I'd recommend this place to anyone.”
— 500 CRAWFORD ST · HOUSTON“Never been so happy.......... I have to say that I wasn't even considering downtown, until that I saw this beautiful property! I had looked at far way too many places with the locator agency, & then I stopped at Crawford. Josh is not only the nicest person & most diligent agent, but with his knowledge of the property and surrounding areas, we were very quick to make a decision to live here. Not only are the apartment quality the best I saw, & I looked at over 30 properties! I absolutely love being here, for the review that was about facing downtown, my apartment faces downtown & SINCE I DO work, I don't hear a single beep. By the time that I get here from work, all of the construction workers are already gone! I am actually very impressed with the level of customer service & can't wait to tell all my friends about this awesome place.”
— 500 CRAWFORD ST · HOUSTON“First, we'd like to praise Josh Rathburn for all of his help, enthusiasm, knowledge, and courtesy. We moved all the way from El Paso, Texas on a Friday at 6:40pm and he stayed after his working hours to wait for us to give us our keys and sign paperwork! He truly went above and beyond to help us choose the perfect apartment. His passion for the apartments really rubbed off on us and we fell in love as well! Nothing else really compares. The apartments are in a great location, neighbors to Minute Maid Park, they're secure, quiet (so quiet!) and beautiful! The amenities are amazing as well. So glad we chose 500 Crawford and you will too!”
— 500 CRAWFORD ST · HOUSTON“I just moved in and I am extremely satisfied with all aspects of the apartment. The staff is very professional and courteous--they make me feel like they're their for me! The apartment is in excellent condition and maintenance response is almost immediate. The entire complex is very clean and maintained very well. The location is perfect right next to Minute Maid, especially if you are an Astros fan.”
— 500 CRAWFORD ST · HOUSTON“I have lived at 500 Crawford for about 5 months now and I love it! The amenities are luxury standard. The staff are consistently friendly and always helpful. They have been known to hand delivered my heavy packages directly inside my unit (with my permission) if ever I am out of town! My apartment is beautiful and the "fixings", as I call them, are top rate. But the best feature this place has to offer is the superior standard insulation from noise. As a professional, I sometimes work long hours. It is a must to have peace and quiet at any time of the day. 500 Crawford delivers just that. Even with a baseball stadium directly across the street, there is next to no noise with all the doors and windows closed. I have lived at more than 15 apartments over my lifetime (I relocate frequently for work) and I would definitely put these apartments at the top for luxury living. I would definitely recommend this place to anyone looking for luxury apartment living.”
— 500 CRAWFORD ST · HOUSTON“I could not be happier with my experience so far at 500 Crawford. The apartment is far and away the nicest I've seen since moving to Houston, the gym, pool, and common areas are fantastic, and I cant say enough about the staff. They've been so helpful getting me settled and being flexible regarding my hectic work schedule. On top of that, they've stayed incredibly helpful and friendly, even after getting me to sign the lease (which I cant say about some of the other places nearby). For anyone with concerns about noise, I can say safely that you can forget about issues. The noise from games next door is minimal (the only thing you hear are occasional fireworks when the Astros hit a home run). You cant even hear the train! Also in terms of noise, I live on the side that is still being finished (mostly the pool and some work on the upper floors) and I never hear any construction at all before 8:30 am and never when I'm home from work. All in all, I think moving here is a good choice for anyone that wants to be down town and close to work. Definitely don't hesitate to stop in and meet the staff. As I said, they're a pleasure to work with.”
— 500 CRAWFORD ST · HOUSTON“Christal did a great job of making the leasing / move-in process seamless and was incredibly accomodating! Overall, the staff is amazing and the apartment is top-notch. I moved from a highrise apartment and I have been pleasantly surprised to see that the building was made just as well as a highrise and the units have better finishings and appliances.”
— 500 CRAWFORD ST · HOUSTON“We had long not lived in an apartment complex, especially being something new we had our concerns. It was not until that we met Josh, that we decided to lease at 500 Crawford. Not only was he the absolutely most helpful rep, but also our locator had a couple more other places to show to us. We have never been so impressed with somebody being so knowledgeable about the property or its surroundings. Not only should you come & be my neighbor at this beautiful property, but also you should ask for Josh whenever you want to go see it. He is very helpful, patient & very detail oriented. Thank you Josh for making the decision to lease here at our new home so easy, when it could have been pretty overwhelming! I hope he never leaves, since he is very pleasant to talk to on the phone. I think that you will especially enjoy the great amenities of this place, the 'Morning Room' is my absolute favorite. I can't wait until that they put in the juice bar, then you have the 6th floor sports bar, the 9th floor viewing deck. Overall if you are looking for home in downtown, you should definetley make it 500 Crawford. I can guarantee that you will be very happy here, just with everything. ? ?”
— 500 CRAWFORD ST · HOUSTON“I love living at 500 Crawford! Hands down the best rental experience I have had! Not only is the location great - close to Minute Maid Park, Theatre District, and up-and-coming East Downtown - the building itself is also so nice you can have fun just utilizing the amenities (pool, amazing gym, coffee room, business center, TV lounge area). Also, being close to Minute Maid is a bonus - it's not noisy (can only hear Friday night home-game fireworks and actually this is a great chance to enjoy free fireworks) and the area is safe since families come to and from the games. Josh, Aubrey, Crystal, and Stephanie do a top-notch job running the building, and are delightful to work with! I would highly recommend living here.”
— 500 CRAWFORD ST · HOUSTON“Love everything about our experience at 500 Crawford, the staff (Christal, Stephanie, Josh and Aubrey) are AWESOME and very attentive and accommodating to our needs. We have not lived in apartment in 30 years and they made this a seamless transitions or us. The construction/maintenance crew has followed through with everything they promised and any repairs that were needed we completed expeditiously.”
— 500 CRAWFORD ST · HOUSTON“I have to say that these apartments are unlike any other. Josh was stellar, has absolutely the right knowledge to place you in just the right home. We looked at many other places, afterwards, but no soul was as helpful and friendly as Josh. We are very particular about everything, and i mean everything!! Still Josh had the answer to all my questions. Stephanie, also thank you so much for all your help. In general we were blown away by the customer service experience & the such beautiful property. I am especially excited about the GYM, I can't wait to get in shape with everything in there; kickboxing, cross-fit, rowing machines, free weights, just more, more, & more. Guys, honestly you have to come & live this amazing experience!!!”
— 500 CRAWFORD ST · HOUSTON“Wow!! The customer service here is amazing. That has been my #1 deal breaker, Josh, has been such a helpful rep. Thanks Josh, for all your help! Always making sure that I am well taken-care of. I absolutely & 100% recommend to live here, I'm trying to get all my friends move-in so far. This place is really amazing, especially the amenities.......”
— 500 CRAWFORD ST · HOUSTON“I love 500 Crawford! The staff is AMAZING! Josh always has the most delightful disposition, and is a pleasure to see in the office, daily. This is definitely a property you can grow into as all the amenities are still under development! Bring your family this way, and allow them to spend the night in the suite!! Such an awesome accommodation that allows them more comfort for extended or even quick stays--has to be one of my favorite features!”
— 500 CRAWFORD ST · HOUSTON