All 25 tenant reviews.

“Cats and dogs poop everywhere including sidewalks and porches. Outside Trash & roaches are abundant. Evening gun shots are abundant with finding bullet casings frequently. Almost Afraid to go outside.”

“WELCOME TO LITTLE KABUL OR EDEN TALIBAN this is a review of a person who has been renting here since 2011 And boy let me tell you what changes throughout the years this place have been through so many management, but the last one was the cherry on the cake . Everything change after Covid the tenants become super low quality and they brought their own problems to the point that led for battery in this place and also someone getting killed next to the exit gate with the execution style. Let alone the smoke selling ring next to the exit gate. PHASE 2 : LITTLE TALIBAN If you sneak in without even Needing the permission of the management, you could spend half a day and see what’s going on in this place. This place is so trashy full of garbage and car been stolen from all around the place of west side of Houston because people down here seen everything for The very first time and I don’t blame them they came here in military Plains during an evacuation, but to turn the place to Afghanistan like you are on top of the mountain is too much . I always been worried about my previous neighborhoods but compared to the ones that I have right now the worst one that I’ve seen in the past 14 years could not compared to the greatest one that I’m currently have the old ones were very respectful doing their business they’ve been quite a little bit. They’ve been clean a little bit, but then now oh my God, the list goes on. Let’s say there is pests problem in these apartments like cockroaches and tournaments, but I could assure you that the kids who are ------- annoying like hell who are playing outside day and night and playing soccer and damaging your car and not making you sleep at any time or worse in numbers compared to the cockroaches in tournaments, they are just so ------- many and of course all around you gonna be surrounded with audiovisual pollution 24 seven you gonna find people who hang their carpet and their clothes on the rail guard of every ladder don’t be surprised when you walk out in the morning or at night to the parking lot I’ll find a whole family scraping that carpet they brought in with them from Afghanistan. The noise is too much and the management did not do anything about it. Security : Let’s say there is a nearby or inside the apartment shooting in 3 to 4 times per week right now. There’s a security guard at night. Who’s doing nothing because they hire someone from the Taliban too and he always park next to a gang of mujahedin next to the pool area/leasing office . They’ve been gathering their day and night for over a year and I don’t know how they are surviving without even the need of work, but they are surviving . If you want the peace of mind with no damage vehicle and more security, my advice for you as someone who might not stay here anymore after all this pollution is, please find you somewhere else to live not because I want more peace for me, but it’s my honest wish for you not to be In this kind of environment . Note : EVERY RECENT POSITIVE REVIEW FOR THIS APARTMENTS HAS BEEN DONE BY PAID ACTOR . And finally, the only thing that works down here relatively good is the maintenance team which sometimes take ages to fix one problem, but they are OK”

“If you’d like to live in Kabul - Afghanistan With abysmal services and security and peace of mind, you are so welcome to live in this apartment . Then security level of this apartment is so low after the last management we have all kind of crimes down here starting from killing next to the exit gate or we have squatters or we have batteries and now we have termites and children everywhere . If you are willing to take all that in plus the trash trashes everywhere with averagely expensive rent, you’re so welcome . NOTE : ALL POSITIVE REVIEWS EITHER THEY ARE VERY OLD OR PAID ACTORS .”

“I will rate this leasing the worst in Houston, Criminal suspects, firings, gun men rooming in many parts of the leasing is common, people from the road are coming to park to smoke weeds, and do not ask of the management, the worst ever, specially a lady Ana candaval, please do not waste your money and time even thinking of this leasing”

“The residents here are terrible. I have witnessed residents target other residents for harassment unprovoked. There are nasty people here and they have been ganging up on other residents and breaking into cars. There’s broken glass and trash everywhere in the parking lot. The apartments aren’t as nice as advertised. My A/C unit has not been working since after I moved in. The pest issue has only gotten worse. I receive charges attached to my rent that I have never even used. I will not be renewing my lease here next year. I wouldn’t recommend renting here.”

“Run!! We can not wait for our lease to end. Where do I begin.... There are colonies of homeless cats all over this property who will urinate and defecate all over your patio and front door area. The staff does NOTHING about it. Seems like every resident besides us has atleast 1, if not 2, very large dogs and they leave fecal matter everywhere. Very large fecal matter. All over the grass, sidewalks, etc. You can see people walk their dogs all day and night and they never clean it up even though there are dog walking receptacles in place with baggies for this exact purpose. The pool has never been open the whole time we have been here. Not a single day. Neither has the gym. The "playground" is completely unacceptable and many parts of it are broken and tagged up with spray paint. They have never tried to repair it. The gates are broken or just stay open all the time. This complex is a joke. If you have a maintenance concern, and open a service request, they will just close it out and nobody ever comes out to fix it unless you stay on them over and over. There is trash outside everywhere constantly. Including broken glass literally everywhere. Kids are running the parking lot with no parents or adults, cussing and fighting, breaking stuff. I am telling you, just run. Don't move here. Nobody here cares about the property, the staff nor the other residents. Our unit was filthy upon move in and we waited an extra week because of this reason. It was still filthy when we finally got our keys. They sent someone out again to "clean" but tell me why my kids feet were turning black just from walking around in our apartment?? It took us 4 times mopping to get it clean ourselves. Everything they do is half-assed at best. Our ceiling fan was wobbling and very loose so the maintenance man thought it was a good idea to just put a twig from outside to hold it in place. Another time, our kitchen sink was leaking under the cabinet so the maintenance man dumped our fruit bowl out and used it as a bucket to catch the nasty clogged drain water beneath the sink. Like who does that!!! I could go on and on. I was not going to leave a bad review but so much has gone wrong that I felt like I had to warn others. Beware!!!!  They need to close this complex down and Karya needs to go under. They do not care about anything but money. All their properties are ------ and just like this one.”

“This management----- took my money of the application. I called and sent 3 emails to Marion Marquez and she never contacted me back. I never know if they approved me because they never call me back. I put the claim in and they sent me an email that they apologize the inconvenience; they wrote verbatim: "we sincerely apologize for this inconvenience. The concerned authorities have been informed and will be contacting you within the next 24 hours. Thank you and we apologize again for this transgression" Of course NO BODY CALL ME in 24 hours. This is a BUSINESS! They charge an application to all interested parties and the apartment is NOT available; Or they have it already reserved for a tenant, but they do not tell you that there is someone applying before you. They simply let you apply to collect the fee $50 EACH APLICANT. Here no body does their jobs correctly AT ALL...Horrible management. They shamelessly STEAL YOUR MONEY, I lost $100 Don’t play with people money. DO NOT APPLY HERE!!! . IT IS A RIP-OFF”

“This ----- took my money, then gave me the run around for a apartment. I’ve been approved at other locations. Some people don’t do their jobs correctly AT ALL. Just lucky my $50 dollar was wasted. Fuxk all these damn google review. Don’t play with people money during a. Pandemic just to try and approve other people.”

“I love these apartments because management makes it very easy to live comfortable here Jessica always makes sure that whenever i need something it gets done in a very quick matter Viviana is always fast at the front and Arlet it's always quick and down to help if Jessica is not here”

“Sadden to say it has gone down hill ,homeless living in unused apartments, drugs open handed selling in the areas where cameras are not located, They have cameras but that does chase away anyone away no security officer when they did they were useless ether sleeping in cruiser or texting or merely not doing anything the company doesn't want to pay for quality help, also everyone knows gate code, pool is dirty and being use by old tenants and people off the streets, no locks on entry door gates and as for pool you have to be at least 5ft 5in to up lift a lever to open door this is a slum lord apartment complex also the review by Kristina on Yelp is fake she is a friend of he manager funny lol.”

“I want to thank the Manager Amanda for helping us with the new carpet in the living room. Looks great!!! Everything is clean at the complex now. Thank you very much Apt # 4302”

“I love this place. Love living here.”

“I am a recent move-in at Eden Pointe. The overall experience has been pretty good from the beginning. They do second chance leases for people with broken leases even with balances, without making you feel awkward. I called several times with different questions and even sometimes the same question and they were always pleasant. My move-in went smooth and the work orders I placed were taken care of immediately. I did have to call back on some of them but they apologized and a maint tech would show up that day. They even sent over the Maintenance manager to ensure all issues were resolved or explained. They seem to care a lot about the overall upkeep of the property and it seems cozy with a normal amount of hustle and bustle, which is to be expected...It is apartment living. The small community is perfect for children and working people who are always gone because pretty much everyone can see whats going on. The location is perfect also and its right next door to Food Town, a dollar store, a few restaurants and a meat market especially for those without transportation. Its still early but so far so perfect...Thanks to the staff for taking care of all my detailed needs.”

“I do not recommend this place to anyone. This place is infested with roaches, maintenance never fix anything. I've been waiting to get work done on my apartment for over 3months now. It floods in your apartment every time it rains. Last week sewage pipe burst and flooded everyone apartment and had pop floating on their carpet & they wouldn't even replace the carpet. They false advertise because the gym is never open& pool is always closed so kids just decides to jump gate. Laundry facilities are nasty& dirty and no one cares about it.....save your money & find a decent place. I have mold in apartment that they will not come to repair. Stay away from here unless your homeless. I will not be renewing my lease.”

“Management is horrible.RUDE UNPROFESSIONAL where did they get them.Liars will lie on tenants to cya their***. I was ok with the apartment until I had to speak with management. My rent was placed under another tenant name. No apology for their mistake just rudeness and more ugliness. When it happened again they made like a notice was put on my door but it was not. They lied lied lied. I will be making a formal complaint .It floods when rain . Muddy for days, gym is never open,pot holes,roaches, don't move here unless you are homeless”

“I lived here for a year. It's cheap, but you get what you pay for. I recommend paying a little more and getting a place where they respect and value their residents. When I was initially moving in, they called me the evening before my move-in date and said that a pipe had burst in my unit and it was not fit for move-in (this despite insisting I move in within 2 weeks of being accepted). They offered me an "identical" unit that turned out not to have a washer/dryer connection. I ended up having to stay in that unit (with my washer/dryer in the spare bedroom) for 2 weeks until the other unit was fixed. They did pay for the second move and offered a $100.00 concession for the inconvenience. They ignored multiple maintenance requests, including a leaky living room window that got my floor wet every time it rained. The admittedly did finally fix that one about 6 months after I requested it, but nothing else got fixed. The office staff seems to have a lot of turnover; the people working there rarely seem to care or know what's going on. The property manager was new when I moved in, and gone when I moved out. The leasing agent who made me the offer was gone by the time I moved in. It's impossible to get anyone on the phone, and they don't return voicemails. Most of the property badly floods anytime it rains, to the point that I bought rubber boots for the sole purpose of being able to leave my apartment without getting my shoes wet. The flooding killed a lot of the grass, making for ugly "landscaping" and a huge muddy mess all over the grounds and sidewalk any time it rains even a little. The pool is almost always closed, though that doesn't stop residents from jumping the fence, and no one seems to care. There is almost no lighting in the parking area at night, and none of the walk-in gates are locked. There are huge potholes in the parking lot, huge enough to be dangerous if you hit them, and the flooding effectively hides them when it rains. The drive-in gates are often broken. There admittedly is a nice playground area if you have kids, but it's always very crowded and loud. Keep that in mind if you look at a unit near it. Parking is decent, but the lack of lighting makes it unpleasant at night. **UPDATE: It took nearly 5 months for me to get the refundable portion of my pet deposit back, and that was after calling the complex multiple times, visiting them 3 times (they finally told me on the third time that they were under new management and were taking no responsibility for former residents under the old company), and then calling Staci Garza with Bridge Property Management many times. I first left a voicemail that was ignored, then finally got in contact with her a few days later. She assured me I would get the check in the mail within a week. A week later, nothing, so I tried to call her again. no answers. Emailed her, and got an out-of-office message. Emailed the help address in her autoresponse. No answers after a week. Called again and left a voicemail. This was ignored. Finally called and left a voicemail with, and also emailed, Chris Gulledge, a vice-president of the company listed on their site. He finally got it taken care of that same week (this was more than 3 weeks after Staci told me I would have the check within a week). Staci agreed that they owed me the money after checking their records, she just had not sent it to me for some reason not given (yes, I left my forwarding address when I moved out). Not only is this complex awful, but Bridge Property Management is awful as well (no surprise). Avoid any complex that they manage. I can't say how the new management is doing with the Monte Carlo, but it could scarcely be worse, I guess. I can't say I'm impressed by how they totally wrote off any complaints from former residents under the old management.”

“I have been living at Eden Pointe at Wilcrest for almost 6 years and fixing to sign a new lease cintract. Is a home for me not just an apartment. The girls in the office are great and so is the maintenance people.”

“I was a prospective tenant recently. My apartment was in an unlivable condition on move in day (which was pushed back after receipt of non-refundable fees for the sole reason of upkeep on the unit), and would not be livable for at least a few more days. The property manager first refused to accept a termination of lease, despite it being clearly justified based on their own rental agreement, and then finally accepted it while denying a refund of my deposit and rent payment (also in the agreement), stating that she would have to see what "charges" were going to apply to me. I was left with the choice of literally living with nests of cockroaches, a carpet not even fit for walking on, and multiple damaged fixtures, or allowing the management agency to essentially rob me of over $700 while likely attempting to damage my reputation as a renter. I am now considering my legal options. If my observations of existing tenants and the grounds are any indication, it doesn't get much better even if they decline to outright steal from you. The Westchase area has plenty of better alternatives; don't waste your time or money on this scam masquerading as a business.”

“The management team and staff presently managing the property are so terrible to the point where they do not at all present any professionalism, does not have skill sets needed to manage an office or property, rude, not willing to address your concerns. The parking is horrible too as well as maintenance. The Laundry facility is so terrible like nothing I have seen before. Honestly, it's a place to avoid unless you are out of choice!!!!”

“Honestly, It is HORRIBLE. The staff are rude and do not care about their residents. It takes forever for maintenance and they are very rude. There is a huge black out in the apartment complex... we called center point and its a electrical issue on the apartment. They will not return calls or emails. I hate this place and I can wait to move from this roach infested mini projects.”

“The good thing about this place is that they ha e an afterschool program for the kids. The worst thing about this place is they don't fix anything they always changing staff and you can never talk to management you pay rent then you get a note on your door saying you owe late fees when you now you paid your rent and have the receipt then when you go to the office to show them the person that dealt with you no longer works there misplaced your stuff the wk they try to do the wk that should have been done to the apt before you move in they try to do it while you living there because what they do they know these apt have issue's and they cover it up enough to move people in then the bandages start to wear off then you start to see the issue's also when you move in they tell you that you don't have a deposit then after you sign the lease they tell you that you have to pay a deposit when you are in the office waiting to speak with someone you better be off or have nothing to do that day because you are going to be there for some hours we also might want to bring breakfast and lunch. This place is old and have a lot of problems they just need to remodel one section at a time it's sad to see people pay their rent and can't get anything fix and how people come in the office with there money to move in and don't know what they about to get into until after they signed the lease after you sign the lease you get put on the back burner but you get treated good when you come in looking and you get ready to sign that lease its crazy have a few picks this is what I have in my unit.”

“I currently live on the propery, I am satisfied with my apartment no problems there. Issue is the parking lot in the back area there is no light, this is towards the first exit near the dumpsters. Neighbors need to clean up after their pets there is an area in which I pass by to dump the trash and the feces smell is strong passing by that grass area (or dirt should I say). Maintenance response time needs improvement several times I have placed work orders and it takes more than five days for someone to come and its the simplest thing that can be repair. The few times I had an emergency maintenance they did show up that same day to temporarily fix the problem, until now the problem has not been fixed permanently. I hate going to the office waiting time is ridiculous, I dont know if there short handed but this happends ever single time I have to go to the office. Calling I dont even bother calling they will not pick up the phone.”

“Do not move here!!! .Horrible management, You can't get a hold of them. Lazy Staff, They fail to treat the entire building for pests and they just grow resistant. Careless lazy idiots. Never move here. Roaches, Dirty space, Dirty Pools, No maintenance, Cabinets are almost old, Laundry room dirty and almost wrong, Nobody answer the phone , If you leave message nobody cares. I lived there for 6 months it looks like a hell!”

“Disgusting. Horrible management is replaced by horrible management. You can't get a hold of them. They fail to treat the entire building for pests and they just grow resistant. Careless lazy idiots. Do not move here.”

“Don't move here! It took Maintenance a year to come fix my problems and they half fixed the problems. The leasing agents NEVER ever EVER answer the phones. They hound you about paying your rent on time, but don't follow through on their side. I have tried calling because my AC went out and there is no available 24 hour maintenance crew. If there is, they changed the number. The complex looks trashy and I can't wait to move. Be smart, keep searching! Rent went up, but it is not worth paying. There is never any parking and the walk is too long to get to my unit. I hate it!”