All 25 tenant reviews.

“My experience here at Cranbrook is such amazing, I've been living here for almost 6 years And I love it..the new management is amazing and very polite,also very understanding and yes I will recommend these apts for whoever In need. Ms.Candice and Mrs.Malloree is great people and very understanding...They have great attitudes and love helping they satisfied and would love to give them more than a 10 star”

“Since new management has been around I wanna truly say front he bottom of my heart Mrs.Irene is such an amazing kind understanding woman,she always willing to help and always keep a positive vibe Mrs.Irene Rocks and I would recommend any one to her I love her so much such a kind individual and so very unique she does here thang and I will always appreciate the love and support she shows”

“I’ve been a loyal resident of these apartments for years, even renewing my lease despite management changes, and have never caused any issues or been late on rent. However, tonight I was treated as if I were a complete stranger, not the valued resident they often claim to appreciate in their communications. I rented a car in preparation for a trip and came outside to find it had been towed. Assuming I would receive support from the leasing office, I went there seeking help. Instead, the property manager greeted me with blatant disrespect. After standing outside in the cold for nearly an hour, he finally agreed to release my rental car if I registered it and my other vehicle. I was unaware one of my cars wasn’t registered, and while I agreed to comply, he failed to provide the necessary information for registration. When I tried to get his attention again, he locked the office door early and refused to respond. My friend waited outside on my behalf because I was too cold, and to my disbelief, the manager called the police and falsely claimed my friend was armed and attempting to break in. Within minutes, 9 police cars arrived on the scene. Thankfully, I was able to explain the situation to the officers and de-escalate things, but I am deeply shaken that the manager would lie in a way that could have endangered lives. The police themselves expressed concern and provided me with advice on how to retrieve the 911 call, which I fully intend to request. As a resident, I no longer feel safe here. This situation was completely unacceptable and could have had a devastating outcome. I will be addressing this with regional management and hope this serves as a warning to others about the treatment you may encounter here.”

“The Asst. Manager Ms. Jessica is such a great person she is very helpful & always has a smile on her face. Just wanted to taking time out my day to leave a review about a good person that goes over & beyond at her job...”

“I been here less than 3 months. The staff is unprofessional. When asking for repairs you barely get them done I have a hole in the ceiling where The paint in the ceiling if falling and I have mold in the bathroom My car was broken into mold on my front door and windows and side walk I have an aneurysm told them I was moving due to illness we had court the didn't show up I was dismissed The were so petty that they turned of the Air Condition she tried to change locks Constables told her she couldn't do that due to it was dismissed and she had to go and file eviction She was so unprofessional I went to office she got very nasty in front of other tenant. There was a time I went to the office and called they didn't answer she looked at phone and turned away putting to voicemail I have two small kids and you were that hateful and petty and unprofessional so again they turned off the air conditioning Children are innocent But I didn't argue God got me And May god bless her and keep her in prayer I Will ...And they gave false information I ended up paying for gas and water they didn't inform me about Which I didn't mind I ended up paying 1100 for rent”

“STAY AWAY AND READ MY WHOLE STORY IM NOT MAKING ANY OF THIS UP! I lived in cranbrook forest for about 3 years or so. Recently on 09/07/18 I had a break in into my apartment, yet the leasing office wanted me to pay for blinds that the thief's ripped apart ridiculous. So the break in happen on Friday I went to the leasing office Saturday told them about the break in and the -------- tall girl dont recall her name just said ok I'll talk to my manager on Monday. So on Monday I took off from work to try to resolve the issue and the manager continued to say that I was responsible for the blinds due to it was my apartment and it was in my lease. Once a gain the tall -------- female was rude and asked if I took any pictures of the mess the thief's had made like Im going to have time to take pictures I was devastated that they had enough time to be in my apartment go through every drawer and violated my privacy. So apperantly she contacted the property manager and they decided to waive the fees. At that time I asked her what were my options about my lease could I break it or would they be able to move me to a different unit. She responded by saying we can move you to a different unit but they is a 200$ dollar fee. That's is ridiculous I'm a single mother with 2 little ones and all of our electronics were taken from us. I wasnt going to spend 200 to move to another unit I was going to replace our belongings. I feel they are some what responsible due to the gate always being broken and no security on site. The window to my master bedroom was broken and I called to get it fixed at 3 PM and again at 530 PM. I had an errand to run got home at 8pm and the window was still broken. I called the emergency line and the recording says some leave a message and someone will call you back in a hour. Hour came nothing so I waited a little longer. 10 PM came and nothing was done so I called again saying please have some one come fix my window and by 1030 maintenance finally showed up to put a board across the broke window like it was supposed to do something if some one did try to break in again. So a week later on a Friday again 09/14/18 I come to my apartment broken in again the thief's took my last TV and this time my washer!! Like I dont understand how no one ever saw nothing. I walked to the leasing office and saw one of the girls her name is Kenia and I told her someone broke into my apartment again and she said oh we are close call the police, and I responded well my apartment is flooded I need someone to come fix the water pipe. She answered by saying call the emergency line we are closed. This place does not care about what happens in this property. I went back to my apartment called the police. The weird thing in this is that the maintenance trash can was in the middle of my living room and my whole apartment was flooded due to the washer being yanked and the water was running! When the maintenance showed up I asked him why was their trash can in my living room he answered "oh it was stolen from me with my dollie earlier today". After going through two break in and with nothing left I decided it was time for me to leave this property I didnt feel save and having two little ones I'm not going to jeopardize their safety. When I was leaving that night to spent the night some where safe I saw two men watching me like they were just waiting for me to leave my place I called the cops and one got arrested the other got away I'm pretty sure they were coming for my dryer and I'm sure sofas since that was the only things left. I come back a few days later to finish packing to find out someone was living in my apartment, wrote all over the apartment walls, eating my kids snacks bathing and etc but yet the manager claims this property is secured.STAY AWAY FROM THIS APARTMENT THE LEASING OFFICE IS A JOKE! THEY WOULDNT LET ME GO FROM MY LEASE BECAUSE I DIDNT GIVE THEM A 60 DAY NOTICE PLUS PAY FEES FROM BREAKING MY LEASE. I HAVE 3 POLICE REPORTS TO BACK UP MY STORY AND THEY DONT CARE OTHER THAN JUST MAKE MONEY! I WILL BE FIGHTING THIS LEASE OF MY NAME BUT I AM GOING THROUGH CORP. IF THEY DONT LISTEN I GUESS WE WILL GO TO COURT I REFUSE FOR THIS TO AFFECT MY CREDIT SCORE!”

“Well, I recommend nobody to move here FIRST off the black maintains guy they have on property he goes around talking about females he laying up in the apartment which is very very unprofessional and unacceptable being large company with Lynn Properties .He barly do any work I'm a man he came to me talking under a female he mess with in the apartment he got 1 time to be in my woman face I'm dust his fake --- he do powder n pills . Second ,theses huge --- potholes they have in the parking lot FIX THAT ---- the water bill is divided wrong I live in a 1 bdrm my water bill is 56 to 60 bucks which is outrages I don't have any kids or a wash n dryer wtf..It's REALLY NOISE OVER HERE KIDS ARE VERY DISRESPECTFUL ..”

“HORRIBLE!! For one they don't let you do a walk through of the apartments because they KNOW people will be dissatisfied due to how small each apartment is based off square footage. There is a roach problem within the apartments, they do have the exterminator come out BUT all they do is set up traps they don't bomb out there house or spray anything around the house. They are cheap. Traps take longer to go into effect. Then I've never been to an apartment complex where you have to pay for a mailbox key!!! Which is $25 btw That's how cheap they are. They have potholes every five feet which is a safety hazard towards children because cars coming and going try to avoid and go around the pot holes which prevents them going over speed bumps and driving wreck less. HAZARDOUS!!! They don't have any lines signifying parking spots so at night people park however which makes it very inconvenient to get out your car and let's no mention of you have a child you have to get out of a car seat.?? They don't have a Dropbox to leave your rent which is also an inconvenience to people who work overnight and make payments when they get off work, so if you go to work on the 3rd and you get paid on the third, but let's say you get off at 6am they will charge you that late fee because you will have to wait until they open to turn in your money order. Also they don't have computers for guest to use, which is interesting because even at Forest Pointe (which is in the hood off North Borough) they have computers for guests to use ( limited to one hour) but the resources are still there. Cranbrook forest is so cheap they don't even allow residents to use their fax or copy machine. This place is just horrible all around and unprofessional. I would not recommend any one to stay here unless you are at your lowest and you just have to settle.”

“6/23/2015 This place drained me of money, energy and time. I was told my apartment was ready 2 weeks in advance, then the day I was suppose to get the keys, they said it wasn't ready. This happened 3 times over the course of 3 weeks! I rented trucks and placed all my stuff in the trucks 2 out of the three times, losing much money and energy. I relocated from Florida and ended up having to stay in a weekly rental longer than expected..more money lost. The third time they finally gave me the keys at close of business day, once I went to open the door, the key didn't work. Thankfully the agent didn't reach her car as I ran back to the office and told her the issue. She was in doubt that they key didn't and had to personally walk to my apartment and try to open the door, needless to say, I proved her wrong. By the time they fixed the lock and I was allowed in, it was 11 p.m. and the property manager had to call me and meet me back at the apartment to give me a new set of keys. Once I entered the dwelling, there were roaches everywhere, the sink in the bathroom was not cleaned, there was a ring around the toilet, somebody tracked in paint and there were footsteps of paint in the living room, there were only screws and no knobs on the cabinet doors in the kitchen and the A/C was broken. I lost money on the application fee, the multiple money orders I had to obtain, the truck rentals and extra storage days, the additional hotel fees and last...I just lost it. I demanded my lease be terminated as the dwelling was not livable as presented. This was the worst experience I ever had obtaining residence. There needs to be a HELL NO option when asked if you would recommend this property. HELL NO! I didn't even get to experience life as a resident, but I'm glad I can't comment on that.”

“DO NOT MOVE INTO THESE APARTMENTS!!!! Ever since this so called new manager has came in this place has been a hell hole. There is more crime then a little bit. I saw with my own eyes teenagers opening car doors doing God knows what. I do not feel safe at all allowing my child to go outside. It is pitch black when I come home because the light on the building has been out for about two months. I live below a vacant apartment when every night around ten there are heavy footsteps walking around and someone is taking a shower. When telling the manager was told they have been catching kids climb the fire escape to get in through the patio door. Don't know when this became OK. Thank god my lease is coming up. I would rather live on the street then remain here. A lot of folks are moving out but none moving in. You never know what may happen. When there is crime, manager does not show up. Don't try to call after hours, you will have hell getting someone to call back. If you want a safe environment where you are comfortable to allow your kids to run around and you don't have to worry about things in your home being repaired try another location.”

“IF YOU WANT TO COME HOME FROM WORK AND FIND 15 POLICE CARS,YELLOW TAPE,BLOOD ALL OVER THE PARKING LOT,POLICE DOGS, NEWS HELICOPTERS EVERYWHERE THAN THIS IS THE PLACE FOR YOU!ABSOLUTELY NO SECURITY,NO RULES ARE ENFORCED YOU CAN HANG OUT ALL NIGHT, BE LOUD, SELL DOPE AND THE MANAGER AND OFFICE STAFF WILL SAY NOTHING -JUST COVER SH-- UP LIKE IT NEVER HAPPENS.THEY HAVE MUCH BETTER THINGS TO DO LIKE SPREAD GOSSIP ABOUT THE TENANTS.BUT THEY CANNOT COVER UP THE ATTEMPTED MURDER OF AN 18 YEAR OLD THAT HAPPENED 12/15/14 (SEE CHANNEL 2,11,26 ETC)AND IT HAPPENED FEETS AWAY FROM THE LEASING OFFICE IN BROAD DAYLIGHT!!!!!WHILE THEY WERE RIGHT IN THERE EATING AND GOSSIPING (WHAT THEY DO BEST)PLEASE DONT MOVE HERE -SMALL, OVER PRICED, RUN DOWN, CRIME RIDDEN, UNPROFESSIONALLY MANAGED PROPERTY!!!!”

“If you want to come home from work and find 10 police cars,yellow tape, police dogs and news helicopters everywhere than this is the place for you! No rules are enforced you can hang out all night , be loud and the manager and office staff will say nothing just cover ---- up like it never happened. They have better things to do like spread gossip about their Tennants - no security, 1 bedrooms small and over priced -price changes every month. Now if you sell dope this is just the place for you but if you have a job please Dont waste your hard earned money here!!!!”

“IF YOU WANT TO COME HOME FROM WORK AND FIND 10 POLICE CARS, POLICE DOGS, YELLOW TAPE AND NEWS HELICOPTERS EVERYWHERE THAN THIS IS THE COMPLEX FOR YOU. NO RULES ARE ENFORCED YOU CAN HANG OUT ALL NIGHT AND PLAY YOUR MUSIC LOUD , MAKE ALL THE NOISE YOU WANT AND THE MANAGER AND OFFICE PERSONEL WONT SAY A WORD THEY ARE TOO BUSY SPREADING GOSSIP ABOUT THEIR TENNANTS. SECURITY IS A JOKE CAUSE THERE ISNT ANY. IF YOU SELL DOPE YOU WILL FIT RIGHT IN BUT IF YOU HAVE A JOB PLEASE SPEND YOUR HARD EARNED MONEY ELSEWHERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! PS, 1BD ROOM OVER PRICED AND NOTHING WORKS!!!!!!!!!!!!!!RENT PRICE CHANGES EVERY MONTH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

“CRANBROOK FOREST IS A TROUBLE PLACE TO STAY,THE OFFICE MANAGER AND EMPLOYEE'S ARE VERY UNPROFESSIONAL,THE PROPERTY FOUNDATION IS FALLING APART,LANDSCAPING NOT DONE,GRASS ALWAYS NOT CUT,TRASH ALWAYS ON GROUND ,POOL ALWAYS DIRTY,THE RENT CHANGES EVERY MONTH,THE AMOUNT NEVER THE SAME.THEY CHARGE YOU FOR TRASH,WATER,SEWER,PEST CONROL,DRAINAGE AND SERVICE FEE,BUT THE BILL KEEP GETTING HIGHER EACH MONTH,BUT THEY CHARG US FOR ALL THESE THINGS AND DON'T KKEP UP ON MAINTAINCE FOR PROPERTY.THE PROPERTY HAVE ELECTRICAL PROBLEMS,AND YOU CALL MAINTENCE AND THE PROBLEM NEVER GET FIX,MY LIGHT IN MY DINNING AREA NEVER WORKED SINCE I BEEN HERE,AND WHEN I MOVE-IN I HAD MOLD,NO DOOR KNOBS,AND I BEEN HERE NIN MONTHS AND THEY WANT FIX ANYTNING,BUT WAIT YOU PAY RENT,I HAVE PICTURES BELOW FOR YOU CAN SEE THE PROPERTY BELOW”

“I have been a resident fir almost a year as it has been terrible since Ms. Lambert and her staff left back beginning of the year. This property has really went down from one of the most beautiful well managed communities on Ella to TRASH...literally! The grass has not been cut for over 3 months. It looks horrible. Trash is everywhere, there are always mattresses and old furniture on the property, joke of a playground and I can't even let our child out to play with all the strange and scarey looking characters on the property. The gates are broken most of the time and it feels so cold in the office. No warmth at all. No feeling of home anymore. I am ASHAMED to invite anyone over. There is loud music all the time and smoking and drinking throughout. UHauls are in here weekly and they are not moving in, they are moving out!! I do not blame them. We are definitely leaving. if they claim to want to make it better. Let's start with being more professional starting with the way you dress and carry yourselves. PEOPLE huge mistake to move here. You will regret it. Then please please please replace the pitiful shreds of flags you have flying, it looks horrible and disrespectful to our country. Please clean then mow the grass. It is a direct representation of the manger and whomever the company is that owns that trashhole that unfortunately I call home. I am going to RUN AWAY and will NEVER refer anyone to live here. Terrible Management.”

“My fiance and I moved into this apartment complex roughly 5 months ago. Within less than a week of moving in, our apartment was broken into. We were told that our unit was ready for move in but much to our surprise it was not. We did not have a hot water heater, the window in the bedroom was missing a pane of glass and there was a massive hole in the wall right above our AC unit. It was discovered that there was a ladder left under our bedroom window with a caulking gun on one of the top rungs. We were told by management that this was not one of their ladders and that they would find out who it belonged to. This never happened and we found it odd that it was left under the window that had a giant piece of cardboard duct taped over the glass that was missing (it was like this for days because apparently its too much for them to have glass on hand). Our television, laptop and taser were stolen; we contacted the police, the apartment manager sent a report to the regional manager; i even spoke with one of the owners, ----------------- and nothing has been done. Management here is very good at beating around the bush and its hard to get anyone to answer the phone when you call. The grass is overgrown, their are several windows broken in random units and our neighboring apartments balcony closet door has rotted off the hinges.”

“I am a former Resident of Cranbrook Forest apartments from march 2012-march 2014. After reading the comments made in the previoius reviews I was compelled to speak MY TRUTH concerning my experience while residing at Cranbrook Forest. When I first moved in in 2012 I fell in love with the grounds and the staff. I must say Ella blvd has a bad reputation for being referred to as "hood", but Cranbrook stood out amongst all the rest of the apartment homes on Ella due to one person.... Former property manager ---------------. There were many things said about what she did wrong however what she did RIGHT is what set Cranbrook Forest apart from the rest.... She kept the property Clea, she kept the landscape up,she didn't tolerate loud music or hanging out in the parking lot, she build a healthy rapport with her residence and MOST importantly her word was her bond. Any and everything she said shed do she always followed through with which is much more than I can say for the current manager under the management of CF Lane. --------- as well as her District manager ----------------- can take a note or to from ---------- on HONESTY. I was intending on renewing my lease for a third year and was guaranteed a particular unit then was notified at the last minute the unit was no longer available. I later found out that the unit i was promised was being occupied by that none other than the manager ---------.. I then de ided to move due to the distrust with management along with seeing the grounds being unkept, trash in the parking lot, Grass's ridiculously high and uncut things that to me was unacceptable for the place I would call HOME. When I moved out I provided my forwarding address to have my deposit mailed to me.... That didn't happen within the 30 days it was supposed to. More importantly it didn't happen within the 30 days the law requires a landlord to return a deposit. After numerous phone calls and emails to district manager ---------------- in which she intentionally led me to believe my check was in the mail and it wasnt and multiple phone calls Cf Lanes corporate office in Atlanta I finally received my deposit refund. Not just my deposit amount but 3 times the amount of my deposit which by law I was intitled to due to Cranbeook Forest and Cf Lane not doinf the right thing the first time and refunding my deposit with in the required 30 days. In closing I will say this. If you are going to remain at Cranbrook Forest I'll give you some free advise: get any a all correspondence with management in writing, in order to be fairly treated keep Houston Apartment associationon sspeed dial and #3 and the most important advise I can give any resident there....KNOW YOUR RIGHTS and do your research.”

“Hey look at the swimming pool of Cranbrook forest apartment, don't y'all want to get in ???? Just that the water is NOT blue it's green!!!! Yuck! They bought chairs and stuff for nothing cuz they haven't even opened yet it's just so disgusting !!!!”

“I reesha resides in cranbrook forest i love the apartments i love the customer service i have been extremely satisfied since ive been staying over here. very friendly and they get the Job Done!!!!”

“I have lived here for the past 3 years. When I first moved here the property was beautiful and well maintained. It was very apparent to me that the management and staff cared greatly about not only the complex but the tenants!!!. When Mrs. Lambert was here she took such pride in her work and it showed. Always polite,warm,and very caring about the well being of each tenant. I was very sadden to here that she was leaving but remained hopeful that everything would remain the same upon her leaving. I am sorry but.... things went from wonderful to "What the @#@#@#@#". I had complain several times over the last 2 months on repairs that I needed but have been stone walled at every turn. I have to this date never met the actual "Manager" of this property since the new company took over. I go into the office and the only person(s) I have ever seen are the 2 receptionist who are for lack of a better term "Rude and Unprofessional". Any time I ask for a status update on my repair request I get the run around and given unacceptable excuses on my that have not been completed. Mrs. Lambert during her tenure with this complex never allowed things to get this bad. She was a great manager and more importantly IS A GREAT WOMAN WITH A CARING HEART!!!!. I will be moving from this soon to be TENAMENT SLUM as soon as my lease is up.”

“You know my cell phone has been going off like crazy about aptratings.com so I decided to check to see what was going on and could have just died seeing all the comments and childishness on here. Now I am a living witness and resident when I say this. For the past 4 yrs and can say ------------ did turn this place around. There wasn't anymore hanging out or chilling on the staircases. Citations were being given out. Yes ------------ was very involved with the community I have seen her and as far as helping her community she did that too. ------------ was very strict which was a very good thing since we are located in the hood which made it very safe. And as far as gatherings she did that too. How do I know because I participated. Do not voice a opinion that you did not participate in. Do you know ------------ outside of Cranbrook. I don't so I can only voice opinion on my old property manager because that is who she is. THE OLD PROPERTY MANAGER. I will be honest it would hurt me too if I did the best I could to make my community comfortable and safe and the same people that needed my help personally turn around and stab me in the back. So I do not blame her for defending herself. anyone would if someone was down talking them. It is no ones job to judge because you aren't God. People fail to understand that there are just some people you have to jump down to their level to get them to understand. My line of duty or work you should say shows me that everyday. Proper people cant talk proper to ------ people and ------ people cant talk ------ to proper people and expect them to understand. I feel ------------ was able to relate to both because that's what she had here at Cranbrook Forest. She had proper and ------ all in one community and was able to balance them out. ------------ isn't here anymore so why continue to talk about her.Leave her alone move forward!!!!!!! I'm sure I can speak for everyone here at Cranbrook Forest and say I do hope the new management get it together here because Cranbrook will fall apart if it hasn't started already.”

“I have lived here a couple of years now and I really love my apt. I have good neighbors and the location is convenient. New mgmt. just took over which I think it was definitely about time. I have met the new staff and they were polite and seem to have a lot of great things planned for here. I am excited to see the changes and I will be renewing my lease again!”

“Worst apartment maintence and magegment I had never been treated so badly thread by the staff family I was living in this apartment for 3 years and Mrs Michelle was always on top of things and the staff that was there were so friendly they had everything done the same day that if you had something wrong wit your unit they would go fixed it. But this new manager and leasing people and all the staff here had been nothing but disrespect for there own customer they work for us we pay our rent on time we should be treat with respect and they should be happy that we pay them I can't wait till my lease is up and get the heck out of here I really don't recommend to no one to live here I'm sad to say it but that's the true. If you decide to live here you'll see how bad everything is and poorly staff they have here....”

“I have been living here for about 7 years now and I have seen management come and go. I gave my notice to move out at the end of my lease (March 2014) but when I found out -------- was gone I went ahead and renewed my lease. I did not care for --------, she was rude, had her choice of favorite residents and her favorites had her personal cell phone number. -------- used her residents foodstamps and was very unprofessional. She called me when she left and told me she no longer works for the company and that she is now a Realtor with Sapphire Realty and she wanted to know if I was moving and if so, she said she would like to help me find my new home. Wow, she was always mean to me and my kids and always rude, so I asked her, if she no longer work for the property, then how in the heck did she get my contact number and she hung up on me. My neighbors told me she called them too. I am glad ------------------ is gone. I just hope the new staff does a better job than she did.”

“I love the new management ... They are getting things fixed and back in order. I plan staying here for a good while.”