All 25 tenant reviews.

“I moved into this community in Feb 2015. Did not get to see my apartment until the day before I moved, which was fine due to the conflicting hours with the community and my job I wasn't able to come. A bat came into my apartment shortly thereafter and I called the after hours number and a maintenance worker came and removed it ( after I'd dumped hot candle wax on it and smothered with a glass jar.) Not a bad place to live and the community is within walking distance of my job which I love. I've had a few repairs that needed to be done and at one point it seemed like all my requests had been pushed to the bottom of the "DON'T DO" pile. And as fate would have it I met an Angel by the name of Ray one afternoon and he just so happened to work on site and asked if I liked living there and If I needed anything. Needless to say Ray listened to my concerns and put a plan into action, and a lot of my repairs were completed that day and in the days to follow. If he didn't send someone to complete the repairs he came and did them himself. 5 Stars for Ray the Maintenance Man”

“Nothing has changed about this place even with the new manager and management.......Where do I start.....my car was towed from MY reserved parking space within the first 2 weeks of living here. Of course management didn't do anything about it except insist that my tag wasn't in the window and my tire was flat when I picked my car up after paying $225. I moved in on Aug 28th and was told not to pay the $20 for my reserved spot until the 1st of the following month (which I did). On the 15th of September I received a notice for a electricity disconnect notice for a past due balance of $20 for August. I went down to the office and spoke with the asst manager who said it was for my reserved parking fee for the whole last 3 days of August. October came around and being so I had just relocated to here to Texas and had gotten my car towed along with a flat tire, my funds were short. I called the office and spoke to the asst manager since the property manager was "on vacation" and told her I would pay the rent on the 15th of October. I came home from work on the 13th to find a boot on my door and the office was closed. ALSO, the gate had not worked since I first moved in and one day I came home and couldn't get in because it had been fixed and management didn't notify anyone of the gate code to get in. Bottom line is that the management is terrible and not very smart (obviously). The property manager here does not take responsibility for any of the mishaps and doesn't like being confronted. She will try to talk over you as you tell her whats going on and the notices that they put on the residents doors are grammatically incorrect. WHAT KIND OF MANAGEMENT IS THAT?????”

“I hat e this apartment roaches every... No AC and now they have CHANGED companies... I can't v wait to move out these are the worst apartment ts every.. They have dog crap all over the place.. The gate has been broke for a month now.. The pool is green and only get cleaned out once every other week...”

“Pros: solid construction and covered parking Cons: 1. Bugs bugs bugs 2. Central water heaters. Shower: cold hot cold hot cold hot warm (that is were you rinse off) repeat 3. One A/C unit for the whole complex so they decide if you get heat, A/C, or non of the above. If a cold front comes in that evening you have to freeze your butt off until the next day. 4. Washer and dryers are like Vegas, you gamble on which one will work. 5. Did I mention the infestation of bugs. It is bad. You open a cabinet bugs. You wake up at night because a bug is in your hair or crawling on your leg. You leave a room and come back 5 minutes later and the bugs are back. IT IS BAD !!!!!!!!! 6. Fake wooden floors.”

“WARNING! DO NOT! I REPEAT! DO NOT MOVE HERE! THE MANAGER BY THE NAME OF FRANCIS IS EVIL AND WILL TRY TO SCREW YOU AS MUCH AS POSSIBLE. DO NOT MOVE HERE unless you are willing to share your apartment with HUNDREDS of roaches! This was not a problem PEST CONTROL can fix (they came out once a month and I personally paid 50 dollars to get my apartment treated by an outside vendor). I even end I literally cried at times when entering the apartment because roaches would be all over the place! One time I even picked my mail up off the table and six roaches scattered. When I first walked in the apartment without even moving anything in I saw at least 30 dead roaches but was not totally freaked out because I had thought the apartment had been vacant for a while and I knew the building was old. However, the first month I was there they starting coming out BIG TIME. I put all my food in the refrigerator (cereal boxes, rice, sugar,etc.) because if your left it in the pantry bugs would be all over it! The worst was they got in all my appliances, especially my KEURIG. I had to replace all my appliances when I moved because they were nesting inside them and I did not want to bring them to my new bug free apartment. The bugs were also all in the dishwasher! I got to the point where I almost reported the apartment complex due to the inhumane living conditions.”

“I would not recommend anyone to move into these terrible apartments!! The people in the office are rude, don't follow through with anything that you ask them. I had them to come out because my ceiling was leaking in my bathroom and they would "fix it" then the next month I would be calling for the same damn problem. I am charged utilities that are suppose to be split between units and I don't like that because some people have more people living with them but are not on the lease and I'm paying this high --- utility bill. Then the ------- want to go up $100 to renew your lease but haven't fixed anything I've asked. DON'T MOVE HERE!!!!”

“The place is horrible. Big fat juicy roaches that can outrun me. Francis Leon is the most horrible manager ever. She is very insensitive and thinks she can talk to you any kind of way. The place is so so dirty. The elevator does not work. Horrible horrible place!!!!!”

“Well to start the lady manager pretty rude, I had a problem with bed bugs treatment for that needed a few ones but never went back to check again. Also beer bottles everywhere , people doing funny business at night . oh ,charges for cold water,water waste, etc, wtf. My worse experience. They show you a nice sample but the rest of the place quite dirty.”

“I would not recommend these dirty apartments no anybody. Francis is a big --- liar, they have roaches, really really bad bed bugs I mean you can see the bed bugs in your apartment STAY AWAY I'm only telling you the truth. The appliances are ------ they have so many cracks in the cabinets , the coners so you know what that mean more roaches. The hardwood floors are extremely cheap!!! The light bill is high because everybody is getting charged from someone's else usage. Parking is okay I guess considering they love towing people cars. This is my honest opinion these apartments are not worth the stay I promise. I went to go throw my bed , couches away and you will notice how many couches and beds are by the dumpster so they are completely aware of there bed bugs !!!! Corporate needs new management PLEASE Francis is rude and I will never renew my lease and I will never recommend these apartments to anyone. I totally agree with these reviews I will also post pictures so you guys can see how dirty and nasty these apartments are!!!! When I leave I will also be filing a lawsuit & taking this above and beyond .”

“I can't believe I just moved into this place I was always ask to come in the morning to check the place now I know why, there are a bunch of people selling drugs all night, I feel like every time I leave my apt is going to be rob, worst mistake of my life now I have to hire a lawyer to see how I'm getting out of here”

“None of the washing machines in Section A work and 2 in Section B work. This is a ongoing problem...We have filed complaints with the office since October 2013 and nothing gets done. They pay lip service and make up excuses. Still haven't been able to use the swimming pool. Endless issues with maintenance... Pretty incompetent.”

“This place has the worst customer service! If anyone has made me so angry its seriously these people! The manager francis had promised me and my sister washer and dryer connections in our two bedroom apt and for days delayed us from coming to check out the place before we moved in. My move in date was may 3rd and she said the connections would not be put in until the following tuesday..I mean do these employees seriously think we want the workers in and out of our apartment while we are at work? For 2 weeks they have had time to install everything and every time we called to see if anything was ready they always had some type of excuse. They also "promised" stainless steel appliances and when we finally got to see the apartment before our move in date we had NO stainless steel appliances instead we had a used stove, and a used refrigerator and both these appliances still had the used price tags on them like they bought them from a garage sale. A day before we moved in the toilets and bathrooms were disgusting full of im sure the workers urine! The apartment washers and dryers do not work according to what the manager said and she promised everything is getting renovated..the worst renovation i have ever seen! My move in date was this past saturday and i still havent received a call from anyone working there. I also heard that this apartment complex has HORRIBLE bedbugs and even the manager francis told us the day we filled out the application that they have had bedbugs in a couple of their units. This place is seriously a joke and needs a better managing system. I ended up not moving in and looking for another apartment complex. I DO NOT RECOMMEND THIS PLACE TO ANYONE!!!! ------, GROSS , and UNPROFESSIONAL!!!”

“DO NOT MOVE HERE!!! The manager of the apartments is only looking for more money that she can pocket. They have horrible horrible bed bugs and roaches everywere. The a/c dose not work in every apartment and the only way they fix it is by changing the filter. There are robberies in the parking lot and in broad daylight. The water runs brown at times and if u decide you are not being treated right she will find a way to kick u out and take all your money. They are constantly being sued but she somehow isn't getting punished for what she does. Also your light bill goes up to 200 depending on if she likes you. I have made multiple attempts to contact corporate but nothing back yet. Also there is a prostitution ring over there so if you have children not a safe place. She does not in force the leash law so their are loose dogs as well. This place should change managers before they decide to upgrade.. Please please don't be fooled run as far away from these apartments as you can. Out of the 4 lady's that work there only two are actually nice and concideret. They have a drunk who walks around at all hours and follows women please this is not safe do not live here..!!!! P.s if you live here you have to take your close some were else to wash because only 3 washers in all the building work”

“This dive is horrible. Yes, very superficially represented. The manager Frances is a liar and a deceiver too. Rodents, unsafe grounds, notes daily of no substance, grounds unkept, trash overfloweth, maintenance requests not taken properly so of course the execution is little to none, gates don't work and all of Houston knows the code, exterior lights are rarely checked for replacement when out, and bookkeeping done manually to benefit them. (wink, wink) If you have or don't have a choice do NOT rent here. You will never be able to call WT home. Just read the other reviews, and do the math. Also, ask why none of them live on property, go figure!”

“I have been living in these apartments for 2 years , now I left on may 31, 2014 , and francis says I have to pay 2 moth more of water and electricity for almost 400 , francis is crazy how she thinks I will pay a lot of money, and I will not recommend to anybody this apartments , with a lot of bed bug, fleas, roaches, crazy people screaming the whole night, people walking dogs , smoking weed , selling drugs, cameras no working, water leaks , francis rented all the parking spot ,we didn't find any place to park my car, the rent is very expensive, and is very dirty . When I rented this apartment francis gave me the apartment very dirty , I had to pay to clean it 2 years ago..”

“I just moved here. I was very worried to move here but I went ahead and moved anyways. At first I was like ---- I made a mistake but by the time we moved in I got a upgraded unit at $725 a month. Laminate wood flooring, resurfaced kitchen, new fixtures and new carpet. I live on the first floor and have had no problem with noise except the traffic noise on westheimer. And ive made a request to repair minor things in my apartment... in less then a week they came in and fixed it. My issue as of right now.. Is roaches, but they came and sprayed and we cleaned the apt like no tomorrow and they're about completely gone. People need to realize that it's the people who live there and management's fault for how things are. If people didn't litter, keep there ---- clean, etc then it would improve. As well as mgmt keeping the community up to par. Example: a resident dumped out there car oil in the grass... What the ---- is that! Seriously, that's an environmental issue. How lazy are some people. And im not friends with mgmt nor am I mgmt. And I moved from a 1 bedroom apartment paying $1,200 a month in Energy Corridor area.”

“While superficially the apartments are attractive, it doesn't take too long to realize that you get what you pay for, and less. The grounds and units are poorly maintained: dog feces throughout courtyards; cigarette butts, cans, bottles litter the stairwells; roaches abound in most of the units. Mold visible in units and small but distinguishable water blebs and discoloration are visible in areas of the ceiling. The air-conditioning unit fails somewhat regularly for up to 24 hours at a time. If you value internet, cable and landline phone service, you will be very disappointed. The only cable company that can access the property is Wavevision (formerly TVMax) and it provides very limited services at very expensive (more than Comcast, Time Warner etc.) prices. The only way to get around this is with a non-cable competitor such as a Satellite TV provider -- but the unit must face South -- or AT&T. And if you have a maintenance emergency, the leasing office/management company only answers your calls 50% of the time during normal business hours, and the office is often closed during normal Mon-Sat business hours. After hours, there is supposed to be a FT answering service that can relay emergencies to the property manager. Problem is, the answering service frequently does not pick up. Apartment appliances such as the stove, dishwasher and plumbing are inconsistent in their ability to work. Sometimes the electric stove works, sometimes not. The dishwasher on occasion oddly accumulates foul-smelling water, likely due to how the plumbing is connected. The water drain in the tub does not drain well. And cold water from the faucet isn't always cold but sometimes lukewarm. The rental prices are also constantly changing, so don't be surprised if from one week to the next you are given a variance of rent between $50-$100 for the same floor plan. The leasing agency cites that they have different "specials." The only real pros to this complex is that it's affordable and I've never had a problem parking. But this hardly outweighs the downside. I will not be renewing my lease and advise perspective tenants to keep their distance and not be fooled by the superficial attractiveness of the apartments.”

“Unless you have no other choice DO NOT MOVE HERE!On my initial visit the leasing staff was extremely friendly and helpful.I wasn t allowed to see the apartment I was moving into because it was being renovated and upgraded.I saw the model, which was nice and clean enough. I specifically asked leasing agent if the apartment would be clean, i.e. no mold & mildew in the bathrooms, no bugs/roaches, etc. To make a long story short, I was given my key to move in on May 09, 2013, was supposed to move-in May 6 but the apartment was not ready. When I entered the apartment it was filthy, there was an odor that smelled of urine, dust, soil and paint drippings throughout the apartment. The a/c vents were unhygienic, rusted, with a coat of paint, the shower heads were grimy, and the caulk around the toilets, showers and cabinets was a dark grimy yellow color, knobs on cabinets and kitchen faucets were falling off, even the light switches were revolting to touch. To top it off there were no appliances in the unit. Of course, my move-in was now delayed until May 11, 2013. I was promised by the manager the apartment would be spotless. When I was given my key on the 11th the only thing that changed was the appliances (refrigerator, stove, and dishwasher) were installed. To make things worse, the leasing agent failed to provide me with a parking sticker for my car and on my 3th day in the apartment my vehicle was towed. Although I was extremely disgusted with the condition of the apartment I made the best of it. I called-in numerous service request and made visits to the leasing office on multiple occasions. On each visit I was told someone would come the next day, but no one ever came. Eventually, I was forced to submit a complaint to the Houston Apartment Association. I submitted my complaint with photos on May 24th and 90% of my service requests were complete by May 28th. Below is a list of my service request. The other 10% was never completed. I just ran out of energy trying to force them to do it. The leasing agents are now extremely rude and discourteous and difficult to communicate with. There is always trash everywhere and dogs barking throughout the night. The roaches and water bugs are everywhere. This place is a dump! There definition of a renovation and upgrades is to go into an apartment and paint absolutely everything throughout, including the bathtubs. What didn't get painted has paint overspray all over it. What a sight to see. Thank goodness I only signed a six month lease. It's been 4 months and this is the worst place I have ever lived on all levels. As much as I despise moving I am counting down the days to move out of this dirty community. 1. Rodent droppings in my living room windowsill. 2. Multiple (10 ) bags of garbage on patio of Apartment below me. Horrific smell, and very unsanitary. 3. Kitchen door missing threshold. 4. The caulk around toilets in both bathrooms are a dark dirty grimy yellow and very disgusting to look at. 5. Hole in Kitchen Window (Left Corner) 6. Kitchen Faucet Handle keeps falling off (Hot) 7. A/C Vents extremely dirty & rusty. Keep blowing out dust balls. Barely blows out air in Kitchen. 8. The Exchange Vent looks as though it will plummet at any moment. 9. The Living Room Wall has an electrical problem. Sparks fly when plugging anything in the either one of the two outlets. When the plug is pulled out, it continues to spark for approximately five more minutes. 10. Front Bath drain extremely nasty, something is in it, not sure what. Paint all over floor and counter top. 11. Splotches (overspray)of paint all over dining room, hall, kitchen, and front bathroom floors. 12. No screens on any of the windows. 13. Locks do not work on any of the windows. 14. Master Bedroom & Kitchen Windows constantly rattle. 15. Window sills in both bedrooms never painted, very dirty. 16. Baseboard missing in hall by master bedroom door. 17. Trash still sitting outside the empty apartment across the hall with the cigarette butts left by the men that were renovating. It's been two weeks since I asked Lara to have someone to pick up the trash!! 18. I was promised that the light switches would be replaced, but they were painted over. 19. I can barely see the number on my mailbox. The entire mailbox area is just disgusting. 20. None of the washers are working in the laundry room. The washers and dryers are disgusting and very dirty.”

“Just moved in the office staff was really nice. they worked with me and bent over backwards to get me in a updated unit and made sure i was squared away! Now having said that i absolutly love my aparment but i have seen roaches 2 in 2 days and one huge sucker (waterbug) last night! never had those before... all in all im very happy with my choice will write another review after the "honeymoon" is over.”

“This plsce is the wrost place you can find to live in. Little roaches inside big roaches outside. Someone rings another doorbell yours goes off. Maintenance don't fix nothing right the first or second time.They put a stackable washer and dryer in my unit but didn't install correctly so that the washer water drains into my dishwasher. When i complained the maintenance guy came, he looked at it and said he can't fix. Air conditioning is always broke and when the maintenance was fixing the electricity in the apartment above me getting it ready for the next move in they blew my fuses in my second bedroom outlet.The pool ain't been open all summer. When they have to turn water off to fix sewer or water pipes, they cut off the water with no warning. This and more but they have the nerve to raise the rent to 999.00. I would not recommend this place to no one. Run as fast as you can from this place.as soon as my lease is up I am gone!”

“So what are you looking for? Safety? Don't Move here. Cleanliness? Don't move here. Bums and drug addicts as your neighbors? Move here. No one to call when you need something fixed or have an emergency? Move here. You're in love with roaches? Move here. These apartments are actually a nice size and do have good upgrades compared to other places in the area. BUT, theses upgrades are poorly installed and of cheap quality. For the same price of a 1x1 at this complex you can move somewhere MUCH,MUCH NICER. "Security" lives on site. Which means they stay in their apartment all day until someone calls in. Thus why people/children have died here. They'll promise you before signing that you'll get all this great stuff like a movie room, operating pools, free internet/cable, workout room....3.5 years later and they've added dog poop bag post. BUT, if you have broken leases, evictions, or felonies you can live here because they don't check. They are just trying to fill units. So all in all this place is great for illegal aliens, convicts, pedophiles, and whatever else you would normally not choose to live by. But because of certain circumstances you end up here.”

“This is a HORRIBLE place to live. The management can never kept up with your payments(rent). VERY UN-ORGANIZED! Tenants have no control over their own heat or air. Dog poop everywhere. High turnover rate in the office. Flyers and tenant memos are unprofessional. Everything in one whole complete sentence. Some rules apply to some tenants and some don't. People pee and poo in the washing machines. They never fix request for your unit.”

“nice community,great manager and maintenace. quiet,security,covered parking. they really care for they tenants.”

“I just wonde why the owner doesn't ask around for residents opinion about the office staff! The management is a joke the manager is super unproffisinal. The staff specially AMA is the worst person! She's the laziest. Honesty ask her for something it takes forever to get fixed!!! She doesn't wanna leave her chair! So mean on the phone! I do not recommend this place at all just cause of the manager and AMA the office staff!”

“I moved here 1 year ago and yes my rent is going up But the community is begginig to look real good i thank the office staff for being helpfull and taking care of my apt issues i honestly have nothing to say but that i ma excited for the new ameneties coming up!!”