All 25 tenant reviews.

“Im one who to order online alot ! Very seldomly is a package miss placed when asking concierge of its there. Laura took the initiative to hunt my package down in the back. Next day Laura had my package waiting for me. It was a necklace with my brothers ashes in them . She made my entire year! Thank you laura”

“Been staying off a year now. I’m most impressed by the afternoon concierge André Spiller & Laura Garza from Valet company. She’s very intelligent & smart. I’m grateful she’s here. Thank you guys to Curtis & Laura. I’m definitely staying another year.”

“I moved in about a week ago and everything looks and feels great. The Staff are friendly, proffetional and very helpfull. Rsidents are friendly as well. Clean environment. Amenities are very good, the pool is awsome! amazing place to live at. I highly recommend this place!”

“Title: **An Unsafe and Unpleasant Experience** I moved into this apartment complex five months ago with high hopes, but my experience has been nothing short of a nightmare. The living environment here is not only unsafe but also terribly dirty, and I feel compelled to share my experience to caution potential residents from going through what I still going through! I want to caution anyone considering moving here. Even though I had read some negative reviews before moving in, the leasing office staff assured me that these reviews were not accurate. Unfortunately, I was misled, and I am now paying the price for living in an unsafe environment with management that absolutely doesn't take residents' concerns seriously at all! From day one, I've had issues with residents above. They have repeatedly thrown lit cigarettes, weed joints, and trash onto my patio, causing damage to my furniture and even posing a threat to my guests.. and yet management offered no solution even though I had told them exactly who it is! Additionally, the apartment complex itself has violated my privacy on multiple occasions. Staff members of maintenance and landscaping have continuously walked onto my patio and my living room door without warning, demonstrating a lack of respect for residents' boundaries. What's even more frustrating is that despite numerous complaints, the management has done nothing to address these concerns. They seem to take no ownership of the problems and have shown a complete lack of care for the safety and well-being of their residents. Moreover, when I initially rented the apartment, the leasing agent, Curtis, assured me that my area would be private, and I wouldn't have to worry about residents intruding. However, I have experienced multiple incidents of residents walking onto my patio, smoking weed and cigarettes in its vicinity, and engaging in unwelcome conversations. Despite my numerous complaints and the evidence I've provided, these issues persist. Management still did nothing to protect me, provide me with the privacy that I deserve, and ensure a safe environment. My attempts to get the management( Merrisa Hamilton) to take action have been met with nothing but frustration even when it was escalated to the regional manager ------- ------, still no ownership or solution. It feels like they are just going in circles, offering no concrete solutions or improvements for months. Several residents on the sixth floor had suffered the same, have decided to move out of this complex due to the abysmal management. I strongly advise against moving to this apartment complex. It has been a regrettable decision for me and I hope others can learn from my experience to avoid the issues I've had to endure here.”

“I spent many good years in this beautiful building. I still hope that I can get a discount from the respected management of this complex and stay. The view M5250 is wonderful. The conciering is very professional and friendly. The repair department solves the problems in the shortest time. This building has a very beautiful swimming pool and gym. I must mention the high security of this residential tower. In the end, I would like to thank all the members of the M5250 office, especially Mr. CCurtis.”

“We have had a very good experience at M5250. Mari Compean has been wonderful since the day we met her. She is quick to answer our questions and concerns. Everyone on staff is polite and helpful. The view from our apartment is amazing! We enjoy seeing the beautiful sunset every evening from the huge sliding glass door and window. We had only planned on being here 3 months, but we have already extended our lease once. We just may extend it again!”

“Yalll nasty ---- bea ---------- --- don’t do ---- at all and the apartments just dirty ---- y’all don’t fix ---- or come help the residents with ---- ---- sucks I don’t suggest these apartments at all”

“The building is dirty , mangment is deplorable , the janitor is never on time. I had water in my tub for 2 days til it was drained out. Their respond time is deplorable and unreliable. The hallways always have trash . I wouldn’t not recommend to anyone.”

“I’ve lived here for 2 years and happy overall. Over the past year the property has made good renovations. The resident clubhouse is new, the pool has new furniture. The new lights in the garage are brighter and make me feel safe. Maintenance is excellent Elvis fixed everything. The front desk is very helpful they’re always smiling and polite. They know my dogs my name and they have treats at the front. The pool gets a little loud during the summer and you have to pool wrist bands to get in. It’s a good thing. Mary and her staff are awesome. I plan to stay here for several years.”

“This community is excellent as far as location and what value it brings for the price point. Some security flaws need to be addressed such as more cameras and vetting of individuals who live here otherwise it is fairly safe. Parking can be tough at times but parking in Houston is always tough so hard to knock them on that. One of the beat things is the staff. Alexandria and Stephanie both treat me and my guest well and ensure that parking is always handled. I’ve lived in a few complexes but haven’t had a staff like them so I am thankful for that. All in all I’d give the place a 4.3 out of 5.”

“To the new comers yes they will be nice as bait just so they reel you in for your money. The problems start after you are locked in. During the last visit from the current electrician, he came inside and started by saying nothing was wrong in a condescending tone. I pay a lot of money to sustain this space so when a person on a job starts being combative it encourages me to spew bad news about the whole staff to other people. When he came to my space, his body language suggested he has had it with his job and wants more than what he can chew but has no way out of it. The only difference between this staff and the previous staff is that the previous staff would come in, greet me, do his job without saying a word, wave me goodbye with a very bright smile, and leave my apartment in a better condition than it was. In this case, it is the A.c, I usually set it to 65(cold) now I set it to 60 degrees because it does not get cold. The previous engineer fixed the cooling system to where when I set it to 65 degrees and my space would get so cold I did not need to set it any lower than that while this engineer comes to my space, complains about his lack of professionalism, and believes he/she has a happy customer. In conclusion, the staff aka the family you will be moving to and living with are toxic and therefore you will not find peace in this space. It has a nice city view but it is not worth risking your sanity. If you have the money find somewhere else to lease and make sure they have good reviews and not horror stories like these and the rest for previous occupants that have been here for Up to 6 months and not just 4 days. Spend your hard-earned money at your own risk or find somewhere else pleasing to yourself.”

“I love that I am able to call M5250 my home! Alexandria made the whole process easy & fun! Moving can be super stressful.... but she made the process efficient and easy with her prompt responses! She is great, and the perfect person to be representing this community! The grounds are clean, the area is great! All in all, I absolutely love living here!”

“My experience has been daily nuisance of strong and foul odor of marijuana permeating throughout my home and balcony since my residency. I also smell marijuana throughout the hallways and elevators routinely. It is extremely upsetting to know that some tenants are committing a crime without consequences and causing other tenants to suffer from their actions. I cannot enjoy guests or my grandchildren at my home because of the marijuana. I cannot enjoy relaxing on my balcony. The clothes in my closet absorb the disgusting scent of marijuana. Although there are signs posted throughout the building stating it is smoke free, I have experienced the contrary. My sleep and naps are constantly interrupted by loud music and TV surround sound. Although the staff routinely clean the elevators, garage, and doors in the dumpster area they are always filthy. Visitors gain access to the building without permission from concierge. Management has not been able to get the crime of illegal use of marijuana, loud noise, filth, and security under control. Unexpected added fees to my monthly payment (i.e., Amenity Fee $31.25 (fixed), Gas $2.76 (variable), and Boiler $12.75 (fixed). Cars have been stolen from the garage. My vehicle was vandalized. My apartment is modern with a beautiful city view. I have remained a tenant with the expectation that management will resolve the problems and I will be able to enjoy my surroundings; that has not happened. I will not renew my lease.”

“I'm living here since five months ago. Lovely apartment. Nice view. Really good amenities. I want to thank the people who work on the front desk and office. They are hospitable and responsible. I highly recommend this place to everyone.”

“I moved in May of 2021 and I love it here. The building is in great condition and the staff is very nice! Curtis Cole helped me pick my perfect home and he was also very responsive with any questions I had and got me all the documents and paper work in a timely manner!”

“I just renewed my lease and since Day the customer service is amazing. It is absolutely the best apartment living experience ever. Alex , Beau , Mari and Jaimie are absolutely amazing. I recommend this property to anyone .”

“Very bad place . The place of dirt and waste is always full and the smells are really bad . The first-class government mail , it is not delivered to the building . I paid $55 for one day’s rent and I’m already move out .”

“Good neighborhood and pleasant staff like Jamie, Bae, Maria and Curtis. The staffs are friendly. The theatre room, gym, pool, conference room, business center and common areas are well maintained. 24 hours concierge.”

“M5250 is amazing! Love my apartment and I have the most amazing view in Houston! I'm so close to EVERYTHING! Rent is competitive and amenities are top of the line. Pool has an amazing view and I feel as if I'm at an out of town resort! ALL THE STAFF from management, lease agents, concierges, to security are so helpful and down to earth. They have awesome community events for us often and a food truck pulls up at least weekly. Everyone has a dog it seems so its very pet friendly. It's so quiet here and the parking ( parking garage ) is great...covered and away from the elements! I'm at the best spot in Houston without a doubt!!! Mari, Alex, Jamie and Curtis treat you as if your family. Curtis was great getting me in my apartment and with Jamie's assistance made me feel special just moving here! I knew I was at the right spot from the beginning!”

“I am pleased with management, including Mrs Maria with Concierge Services. They are doing a phenomenal job, I feel safe and comfortable. The staff here is very helpful and knowledgeable. I have been very happy here at M5250 ??”

“My girlfriend and I had been living at M5250 for five months. Always paid rent on time. Everyone there knew us except the manager, Kelly. One night, my girlfriend is there with two other girlfriends. In the middle of the night, the guy living across the hall opens the front door, walking in with a police flashlight. Begins stealing wallets and stuff. At some point, one of the females on the couch, wakes up and screams. He runs out the door and down the staircase. Police are called. They catch him on the property. Everything restored. No, this is where the story gets good. We meet with the manager, Kelly. She obviously doesn't like us, because we are harassed to leave the building because after accepting us for five months, the manager takes another look at my girlfriend's criminal history and decides we are a problem. We are bulgarized yet we are the criminals. M5250 does not inform the other residents of the crime. They want to protect their reputation. Yes unethical. We decide to leave quietly. We ask to stay one more month so we can find a place they say no. By the end of the month which is 10 days. Everyday the manager calls or emails me to see when we are leaving. I ignore her because I don't know. To great expense and forced to moved, we are moving fast. Not good enough, they get their lawyers to send us a letter and illegally enter our unit and tape the letter on the inside of our door. We find a place and move on October 3, 2019. End of story. No. To let us out of the lease, we need to sign a non-disclosure agreement not talking about the crime and why we left. The crime happened. They forced us out. Because they used lawyers, I have to hire a lawyer and I tell M5250 that I will not sign the NDA. End of story. No. They hire a collection agency to immediately collect $21,127.84 of unpaid rent. The remaining 8-1/2 months left on the lease. M5250 leases the unit. New balance $4,140.49. Court next. Don't move here.”

“Casee was just so awesome and friendly when she was showing me around the apartment. The building looks so neat and well-maintained, and I would definitely recommend this place. It's a 5 start for me!!!”

“I've really enjoyed the property since Casee got here! It's my third year and I will likely transfer. The views are nice from both sides. Pool is on the 6th floor and gets really good sun too. Lease!!”

“Woke up this morning with no water in my apartment. Couldn't shower, brush teeth etc. This is the penthouse apartment #---- that we pay $2600 a month for mind you. This is an ongoing problem that has never been properly addressed by CWS management. They dont care. Dozens of emails go without any resolution. So glad we put our notice in and cant wait to move. We emailed and asked for a reply that they received our notice...they couldnt even reply to that. Go figure. Dont move here. Unless you like being overcharged for water that doesnt deliver, weed smell in the hallways, urine and feces in the LOUD/BROKEN down elevators, vomit in the parking garage, your car being broken into in that same secure garage that I find has business cards and flyers all over residents cars, a starbucks machine with no cups/lids that works half the time, a secure lobby entrance that they are constantly fixing because it becomes stuck and lets anyone in and management that changes every 4 months or so then by all means its super luxe. By luxe they mean not luxe at all. The above was my google review for these guys and below was their response. I wanted to post here so i could upload my pics of the so called fix to my water. Note that this has been a 9 month ordeal. We have been overcharged repeatedly for a water leak that is not of our doing. We are billed monthly for 8000 gallons of water usage. 8000 gallons!!!! That is impossible. Check out these pics and see if that looks fixed to you. No there was no compensation from M5250 for any of this. We did get this canned response for show on google reviews however. Note they did not reach out to us in a phone call or email. they only respond to bad reviews that the whole world can see cuz they know people may read these. How many months is acceptable to deal with this? Can they answer that? Would they like a nice glass of water to drink or brush their teeth with from my apartment? Someone from CWS Corporate was supposed to contact my wife months ago. Thank god this lease is almost up. Countdown to no more luxe living at the third world M5250. P.S. fix the elevators for the 10th time. It sounds like a jet engine in my apartment everytime they are used. Response from the owner21 hours ago Hello --- - Thank you for your feedback regarding M5250. We apologize that you experienced this concern. I know that you submitted a maintenance request, and that our team came and repaired the issue as soon we received it. We value your residency, and would like to opportunity to speak with you further, please reach out at to speak with -----, our Community Director. We look forward to the opportunity to redefine your experience here at our community! Thank you, CWS Customer Care”

“Worst apartment complex ever it's like a night club here and i have talked to office several times about the noise from the pool area and also the ac my didn't cool properly from the beginning of the summer and I talked to maintenance Guy couple yet nothing if I wish there was a zero star”