All 25 tenant reviews.

“I have been here for a while and we go through a lot of office staff but the staff we have now is pretty awesome. There are some things that don't go my way but that's life. I understand that they have jobs to do but they always treat me with respect...even when I am late with my rent. Keep up the good work guys.”

“Gunshots at night, vehicle break ins at night and home invasions during the day. Security gate is hardly ever closed, side door is ALWAYS LEFT OPEN. No security surveillance for "luxury apartment homes" Anyways below is my actually review per experience. I lived in these apartments for 11months and had to break my least contract due to a HOME INVASION that occurred in broad day light while I was at work. Happened around noon, and no one could help with any leads. There is Absolutely no surveillance cameras(they like to express they have them but they are not in use) after the area being Know for break in's and robbery's no residents were warned. Over the lease of my stay multiple cars would have broken windows in the parking lot, and the security gate is broken(open) most of the time. Not only did I lose all my valuables but the Office staff DID NOT reach out to me NOT ONCE. The maintenance had placed a CARDBOARD BOX to "secure" the unit for the time being. I had to call to see if my window would be fixed anytime soon after almost 5 days of the break in was my door fixed. I don't not recommend this place because not only is Willowbrook turning into a bad neighborhood but the management lacks concern of their tenants. God forbid anything to happen because you'll just have to move-on like nothing happened like I did. Just feel it's important for ppl to know what I experienced. By Texas law it's considered inhabitable living, and it unsafe for a tenants To remain residence, not only from suffering the robbery but the the fact that nothing was done insure my safety or concern to preventive measures. Stay safe if you already live there.”

“I recently moved out of Tradewinds At Willowbrook the apartments were amazing but the management was horrible upon my leaving. Ms. Kimberly Fields was the manager and time and time again proved that she couldn't be professional and get things done. We had no issues payed our rent on time every month. The issue started when my girlfriend two months prior got into an accident with a golf cart on the property. She was at fault and we had no insurance because of personal reason.. Discuss with police and Ms. Kimberly that we would fill out a form and that my girlfriend who had the actual wreck would be billed directly from the insurance company. Being that it was private property they couldnt get involved. We totally understood and had no issues she was at fault. We filled out the form we needed to Ms. Kimberly stated that she would fill it out later instead of doing at the point. This was the first sign that things weren't done correctly. After months pass and we hear nothing from anybody about anything. My girlfriend goes to speak with Ms. Kimberly about renewing the lease at that point she mentions nothing about the wreck .. and she even tells us we cant renew the lease our unit had been sold.. then comes the move out we get our last month statement and we are being charged for the golf cart itself 1100 dollars and other charges like key fobs which were never given and renters insurance which we always had ..we also paid a 150 dollars deposit and that was no where to be found. Now again we hadn't heard anything about the golf cart for about 3 months since the wreck but somehow its on my statement which at this point gives me 30 days to pay. This wreck had nothing to do with my apartment history or utilities it should have been all separate. At this point im associated to the accident and I wasnt even in the car. If this same scenario happened with someone who didnt stay here you wouldnt follow the same plan. So at this point im a bit frustrated . My girlfriend calls up to the apartments to try to see what going on and Ms. Kimberly states . You wont be getting any deposit back because you hit the golf cart. Her exact words. My girlfriend drives up there to speak in person and Ms Kimberly sends someone out to tell her that she is on a phone call and cant come out . How unprofessional is that. I have never seen anything so unprofessional in my life. She couldn't address us in person. So then i drive up and talk to her. She had the nerve to tell me that My girlfriend hit the cart and should have been the on doing the reaching out. I mentioned how i wasnt ok with paying a generated amount she then prints an invoice and says she took of 700 dollars for paint and other things. I ask about my deposit and had pictures of my lease showing we paid 150 she says no that wont work we need official documents. I ask for cooperate information she tries to give me the accounting number and saying that thats cooperate thinking i was dumb and not knowing the difference between a accounting settlement department and the cooperate location like i couldnt find the information online. Again look the wreck was on my girlfriend we knew that and had things been done correctly this issue is resolved but again this was just hell to deal with and she personally was just very petty and unprofessional and i didnt enjoy her smurk everytime she lied directly to our face. The apartments were great just would prefer that management have people who can be professional and get things done!!!!!!!!!”

“I love my community, everything is so convenient. The area is nice shopping is awesome and being less than 2 minutes from the mall is great. The office staff and all the new events are really nice . I love calling Tradewinds home!”

“Only great things to say about living here at Tradewinds at Willowbrook apartments for a year! The staff is both kind and professional ! The maintenance crew responds promptly! No request is too small! All are so helpful. I was very excited about the pet-friendly environment. I brought home a puppy last September and found the policies to be very reasonable. Doggie waste stations are all around the well-maintained grounds. Beautiful pool...great gym...and most all of the families are respectful and quiet. I read many Google reviews of dozens of apartment complexes in the area and I'm happy to say the positive reviews for Tradewinds at Willowbrook are spot-on!”

“I can't say enough great things about the new owner of the property. They are making so many improvements that needed to be handled. They are repainting, cleaning the grounds, new plants. Maintenance issues are handled quickly. I love my apartment.”

“Run!!! Do not move here!!! I would not live here if you can help it. The office staff never answers the phone. You have to pay for valet trash that you could take out yourself. The pool is hardly open during the summer. YOU PAY OVER $1K AND MAY NOT HAVE A PARKING SPOT WHEN YOU GET HOME. I would never recommend this place to anyone, I had to ask for pest control to come due to the fact that roaches were coming out of the vent and instead of them spraying the whole building im sure they only sprayed mine.”

“I had a horrible experience at this property. Luxury or professionalism is not at the Tradewinds. I moved out two months ago and its has taken me this long to decide to write and relive my horrible experience. 1. The property management personal entered my apartment without notification. When I arrived "home" and discovered that they walked-thru my apartment and went thru my personal belongings and removed a magnet off my refrig I was furious and felt so violated. When I confronted the property manager I was told that they don't have to give me notice and they can enter my apartment whenever they like. And then stated that her assistant apologized for touching and going thru my belongings. The assistant manager never apologized however that's besides the point she should not have been in my apartment looking thru my personal belongings. 2. When I arrived on move-in date, I was given keys to a different floor plan apartment than what I requested and was promised. Well after traveling from out of state and starting a new job two days later I decided to move in the apartment with the promise from Tradewinds to move me at their expense when requested apartment becomes available. 3. I was later told that Tradewinds would not cover all of the moving expenses. 4. The promised apartment never became available all the apartments that I was later showed was not luxury or nice as their website would like to claim. Appliances were very outdated, the hallways are not well kept and the carpet was filthy. 5. The security gate is always out and left open and if it is working makes loud clicking noises when opening. Glad to be gone and living in a true luxury apartment.”

“Been living here for about 8years had to move due to an unfortunate situation...and for the last couple of days the whole staff had been rude and unprofessional.The lack of communication is horrible very rude staff especially Sophia. Professionalism is the key ! And communication they trying to get money from me that was never discuss. And by far the last couple of Managers and staff for over the last 4 years has been very unprofessional and doesn't get the job done even maintain doesn't do there job.”

“Great place to live. Trash pickup is nice. Great staff. They work to make sure everything is in order and ran efficient. Good rates and great maintenance staff. Practical application of kindness, generosity and community along with making sure people have a great experience living here. I've lived here for 5 years and I don't plan on going anywhere else!!”

“I have lived here for over 2 years. When I first moved in, I had a much better experience. The management staff was more responsive, maintenance was quicker, and the grounds were kept better. I have seen this property go down in the past 2 years. I hadn't had any major problems until recently. I have sent several emails that have gone unanswered. When I call in, the ladies at the front always say someone is going to get back to me, but I never get any type of follow up. I have also sent an email to the new property manager, LaTasha Ferguson. She also did not respond. LaTasha is very new but she is already following the the same path. They are unprofessional and non responsive. The management has a long way to go to get back to where it was when I moved here. I will not be renewing my lease next year.”

“When I showed up for my apartment key I was left alone by Ruth multiple times as she dealt with other issues. When I was at the property earlier in the day I could have been taught about the mobile apps rather than waiting until late in the afternoon. I changed my mind about having a pet prior to move in. It took three communications to get the pet deposit removed from my account.”

“I lived here for a year and that was far too long. The management staff is horrible. The trash fee for pick up is a money hustle no one picks the trash up most of the time and you will be walking to the big trash dumpster daily although you pay a monthly fee for trash pickup. My neighbor just let her trash stay out side for days..Please see picture... The lights in my kitchen and kid's rooms where off for months. Every time I went to the office they could care less that my kids and my kitchen had no light; and I mean NO LIGHTS IN THE KITCHEN up until the day I moved sad. I paid over $1,400.00 a month and was made to feel like I was bothering the staff because I wanted my kitchen lights working. In addition I was told by the maintenance worker that it was my responsibility to fix the office later said that was not apartment complex wants to be high end but they are clueless to what customer service is for high end complex is ------ at best....I would rate the complex 0 but 1 is my lowest option.”

“Staff is HORRIBLE Unreliable, hoodlums at the pool every weekend that don't live on the property, break-ins(probably bc the gates are never working), & not to mention paper thin walls. Place has gone downhill the last 3 years I have lived here and I will not be renewing my lease! you have been warned!”

“Apartment shoppers, I lived at this property on the third floor for about two years the location was literally minutes away from my job witch I later found to be the only upside to these apartment, everything you DO NOT want in an apartment you will find here and trust me I went through it all. First lets take about the crime in this complex and the crime notices the staff would put on my door weekly. Two of my neighbors said their aftermarket rims were stolen, everyone you speak with complains about the staff and how they do nothing to prevent the constant crime. Every time there is a stabbing or violent assault they notify all residents via a letter so get ready to see these on your door monthly if not weekly. I believe the crime rate is so high in this complex because of the busy location and the security gates never working. The gates break daily and are left open for any one to visit the complex and commit crime. Luckily I never experienced or reported any type of crime but, multiples times coming home from work I would see cops and ambulances and the next day another notice on my door. Lets talk about the quality of the complex. I moved here thinking if I paid $900 + I would get decent quality of living and i was SO WRONG. YOU WILL HEAR YOUR NEIGHBORS HAVE SEX EVERY SINGLE NIGHT, the walls are so paper thin you can hear your neighbors drop their remote on the floor or open their closet door. The reason why 9/10 complaints on google reviews are about hearing your neighbors have sex is because it's true. I completely understand living in an apartment is nothing like a home and there will be noise but these are the worst. A couple other issues that were fixed by moving to my new complex include siren noise (cops are always in the parking lot you hear sirens all night) and the train. Most nights the local train will bellow loudly causing many to be woken up. Personally, my fathers home was nearby so I was used to the train noise already but many may find this on top of listening to your neighbors have sex or walk around all night unpleasant. Also I had a third floor top apartment so if the noise is that bad on the third floor you can imagine the complains of people who live on the first floor. Lets talk about the staff. You pay top dollar for the following. They have Danny, who can't even submit a service request (they missed my carpet cleaning twice among many many other service calls through out the two years) you have Anne who is braindead and can't perform basic customer service skills with out going ------ on you and the manager, that quit. Thanks everyone and happy apartment shopping, I forgot to mention every time your neighbors slam their door it will shake your entire apartment building. That also goes for anytime someone walks up the stairs. It seems when building this complex they used the cheapest materials possible and it shows in every section of your apartment.”

“I lived at Tradewinds for 2 years and loved it! Annie is the office is fantastic, a true professional who cares about the renters. The service was great, very prompt with any request. The grounds are beautiful and great for our dog. Overall, great place to live.”

“We moved here for our first apartment together. Loved it at first but then the downsides started to show themselves. Mainly, parking is TERRIBLE. They obviously did not plan the resident to parking spots ratio. Residents fill up the visitor parking and even have to park out in the street outside the gates. The only spaces that aren't always full are covered parking and garages because they are too much extra tacked on to rent. Rent is already expensive enough for how incredibly inconvenient the parking situation is. We cant go out in the evenings because when we get back we will have to park on the other side of the complex and make a long walk in the dark. Once you get inside, the water is disgusting. The hot water has white particles floating in it and we tested the hardness and it is off the chart. As we wash our clothes they quickly fade, and we bought a filter for the shower head and that still hasn't helped the gradually worsening condition of our hair. Even the ice tastes so gross we cant use it. Lastly, either the ceilings are as paper-thin as the walls or our upstairs neighbors stomp everywhere. The walls themselves are so thin that you can hear people talking as the walk down the hall outside and if anyone slams their front door it literally shakes the walls. We completely understand that no apartments are perfect but we both know from experience that not all apartments have these specific negative qualities.”

“My boyfriend and I moved here at the beginning of September. We have had no problems so far besides if you get here too late at night parking is a little hard. All-in-all we love living here!”

“I have enjoyed my stay here at tradewinds only been here for 6 months and I can't find anything wrong with the property or the neighbors I plan on renewing my lease I love it here”

“I have really enjoyed living at Tradewinds for the last couple of months. The staff has been nothing but helpful!!! . From the beautiful landscaping, to the awesome amenities, and to my spacious apartment.”

“Well staff does really try to help they do what they can they are just like all of us trying to do a job. There is a security but rarely see him he does try to keep an eye out but i think they should hire someone full time day and night to patrol around. I think what makes me want to move out already is the people that live here they make this place seem so unethical. There is always the drunks that make noise all night long outside for everyone to hear, the idiots that drive fast and burn tire, and what gets to me the most is the dam couples that fight like idiots outside and make a show for everyone to hear even when it starts getting physical. I literally always here people argue once a week like common does anyone want to hear your problems especially screaming crying and hitting each other? People have been robbed here and i have seen cops show up. Parcking needs to improve it sucks so bad. I dont reccomend it for families with children or women who live alone. The amenities in the apartments and outside are great the downfall is all the people that live here there super ------.”

“Tradewinds has been great ever since we went in to find an apartment. They were very patient and willing to help us find an apartment we needed.”

“I have been living here for two years and have enjoyed myself since I've been here. The staff is friendly and very helpful and the grounds are well kept. The only issue that I've had since I've been there is with my neighbors below me, but the manager handled and helped to resolve that matter. The only other thing I have a concern about is the parking problem. You can't really invite any guests over because some residents with two cars park their vehicles in the visitor spaces as well. So that leaves no where for your guests to park and I don't want their cars to get towed. Other than that my two years at Tradewinds has been a good experience!”

“I would recommend this place to all my friends, management and staff are friendly and willing to help with whatever you need! The only thing I would change is the parking arrangements, other than than that great place to live”

“Love living here. The only difficulty is having to climb up 3 floors but regardless we haven't found anywhere else as close to the comfort, lifestyle as we like here. I love my apartment, it feels like home to us here. Maintenance staff are great and are always fast and very friendly. Property is kept very clean at all times. Overall, great place to live..not to mention all the great amenities and shopping areas that are literally walking distance.”