All 25 tenant reviews.

“Ms. Yancy helped my mother and I find a nice place after my Aunt passed. We were in a jam, and she found us what we needed!! Jesse is great, as well. Very helpful and compassionate and knowledgeable and just a great experience.”

“If you’re thinking about moving here, God bless you. I would never recommend this apartment complex to anyone. My experience was beyond disappointing and stressful from day one. I made over 50 maintenance requests during my lease, and most of them were ignored, delayed, or half-done. The refrigerator was broken when I moved in (June 27, 2024), and despite numerous requests, it was never repaired the entire time I lived there. I went without a working washer and dryer for almost a month before it was addressed. Dog poop was left on the stairs for four days after I called about it, and the management still didn’t seem to care. They charge you for storage you cannot access, and there’s only one entrance into the complex, which is often blocked by a barricade at the main gate (has been there since May). Trash valet rarely shows up on the scheduled days, and grass is left uncut for weeks, making the property look run-down and unkempt. The carpet was filthy when I moved in, and despite my multiple requests to have it replaced or cleaned, nothing was done. I ended up paying out of pocket to have it cleaned myself, and now they want to charge me for carpet replacement. Leasing staff are rude—especially Yancy—and Allison doesn’t respond to emails or follows through on any issues. I sent in my 60-day notice on April 27, 2025, which was acknowledged, vacated the unit by June 30, and now they’re trying to claim I owe $1,900 after I fulfilled every part of my lease. I even reached out to the Houston Apartment Association, and of course, never heard back. The property was neglected, stressful, and honestly, it’s the worst living experience I’ve ever had. If you move here, prepare to be ignored, overcharged, and stuck in an apartment where basic living conditions are not met. I regret ever signing a lease here.”

“This place sucks and is only going down hill. Ever new manager they get is less competent then the last. Dana is the current manager and in her time several cars have been broken into, pool has been closed for months. Service requests take forever to get done and gotta put in several requests for it. Dont bother calling the office cuz they wont answer unless u call 5-6 times back to back. Want to us the gym? We'll its a safety hazard as 80% of the equipment is broken in some way yet they wanted to throw an extra $125 amenity fee that started last year and where has that money gone? Definitely not improving amenities. The front gate is constantly broke which causes it to be left wide open. Just dont bother with this place? Luxury livingnis what they claim, ----ery living is what u get”

“Both pools closed, 3 of the 4 grills are broken but you can't use the working one because it's in the pool area. All drive in gates are broken. Trash dosen't get picked up daily so halls were infested with maggots and got into my apartment. Disgusting complex, managment takes no responsibility and has no plans to fix anything.”

“You literally have to email corporate to get work orders done. Not the general email on the website, CORPORATE. then maintenance comes out. High staff turnover, the manager and leasing agents have quit and I’ve been here for 6 months. They care more about aesthetics than the quality of apartments. So many residents have leaks, gate are broken and a/c issues, however the manager (who quit) once emailed residents their input on what color to paint the elevator (I’m not kidding). Emerge living prioritize getting residents in, even corporate staff told me “I don’t care about resident stories, I need the sale. Move in.” Direct quote. Leasing office is always too busy to help, you have to be a Karen to get work orders fixed (again, emailing corporate). Packages are unorganized in the back. Managers are late paying vendors. Pool was closed by the city. It’s like an attractive person but with no depth. You really want to date a person like that? That’s what a lease is here. Its saving grace is location: in the inner loop, close to I-10 and 610. But that’s it. It’s not worth the hassle, truly.”

“My daughter has been at Heights on Katy since July and has had her car broken into, a maggot infestation on her floor because trash was never collected, AC went out and something was replaced. Her bill for October doubled and she has humidity issues inside her apartment. Maintenance came in today and said it felt freshto him and did not say he would check alleged replaced AC unit because he just replaced it. She has tried (documented) to get in touch with the new management (old management was fired) and gatekeepers tell her he is busy doing paperwork. She’s waited to speak with him multiple times for over 2 hours. She just got me (father) involved and I will be helping her with legal if this is not addressed promptly, Management do the right thing for your residents! I will remove this review if you finally respond and take action. Just let my daughter out of her lease and I find her a new complex that cares We will be reaching out to the city of Houston after the Thanksgiving holiday as well as any associations I can find they are involved with to express our dissatisfaction and atrocious experience. I moved into my first apartment as an empty nester owned by IRT Living and they address maintenance issues the same day. Perplexed that management hides and doesn’t care at a complex in this part of Houston.”

“I have lived in the Heights on Katy (previously known as Cheval) in Houston for nearly 2 and half years. In February of this year the Unit above me was renovated and a tenant moved in, the same time frame my A/C went out. I submitted a Workorder and the Repair man came. It took a week to repair and he forgot to wire the Flow Switch back, thus leaving my A/C to run non stop. In March I received a energy bill for THREE TIMES the usage I typically use. Since March I have fought tirelessly within Property manager because every month since March I have received electricity bills for double or triple what I ever used the 2 years prior. My unit would average 1000-1200 KW, the highest ever was 1500 in July of 2023. Now I am getting bills for usages of 2500 KW, and my most current usage is on track to exceed 3000KW for the month. This past week I have averaged 120KW per day, the highest being 142KW in a single day. I have endured nearly 5 months of electricians, A/C repair men, and endless email battles with the Leasing Manager who REFUSES to call back vs only email. I received a one time credit for $500 Even though my Normal bill was typically around 130-150, now I am getting $420+ Bills. I now have another Bill for $422 for a 1100sqft apt and the front office refuses to offer any more credits stating its an issue they seemingly cannot resolve. I have even had Center point energy come out to test the meter to make sure its reading correctly, and it is. I provided them with the report yet they refuse to continue to resolve or help with the incurring charges I am receiving due to the high KW usage. They have let me out of my lease early with no penalty, but these bills still have to be paid and no matter how many times you leave messages at Corporate no one ever calls back and no one ever answers. I will be sharing this review on every review site there is. DO NOT MOVE INTO THE HEIGHTS ON KATY. Also, they have turned over their entire maintenance staff 4x in just 4 months. 4 New heads of Maintenance. One of them actually worked here for 5 days before he quit!”

“Tons of cars are left on bricks with their tires stolen while parked in the garage. Management does nothing and has an extremely careless attitude about it. This (unfortunately) happens more often than you’d believe. I’ve lived in different apartments all over Houston and haven’t seen this before.”

“this place has gone down throughout the years. there’s been a lot of vandalism in the parking most of all the items in the complex and at work and they have not replaced or updated anything the TVs have never work my apartment was full of roaches and management did very little. they give you a lot of discounts to move in but then your rent goes up a lot and if you don’t give your 60 day WRITTEN Notice to renew or MOVE OUT they charge you a lot. The monthly rent is not what they tell you because there are a lot of other charges that are attached to your monthly rent and they love to nickel and dime you to death. Please don’t lease this place”

“I have tried my best not to write a negative review but I have been here since August and every time I turn around, I find something that was either missed or half done by the apartment people who preps the apartment before a person moves in. It's November and I'm still writing maintenance orders from things I've asked to be fixed before I moved in to new stuff.”

“I like this community because it's nice and welcoming. It's also quiet, friendly, pet friendly, clean and organized. The staff is nice and knowledgeable and understanding. No one can steal a package. There is low crime.”

“After having toured 8 different apartments over the past 2 days, Cheval was without a doubt the greatest! Clean grounds, friendly community, and an abundance of great amenities. Not toe mention Nicole was great on each tour. I can't wait to move in here.”

“I came yesterday and Elly stayed after hours to help me and show me around. I am new to Houston and it made me feel so much better about moving. I am for sure going to lease here. Great customer service, and cool property.”

“I would never recommend any of my friends or family to move into Cheval. I cannot express enough the terrible customer service I have experienced. Rude, unprofessional, snobby, arrogant, they cannot admit fault... I can go on and on. I regret moving into this place. The apartments are nice but not worth it. If my star can count for one thing it would be the apt layout and that's it. I hate to complain this way about a place I'm currently living but the staff needs an overhaul. Absolutely regretful. They are also NEVER open on time. It's currently 10:30am and I can't get ahold of anyone.”

“DO NOT MOVE IN!!!!!! DO NOT MOVE IN!!!!! DO NOT MOVE IN!!!!!! I lived here for 10 years. Baron Properties who manage this apartment complex are the worst customer service staff. They are rude, unprofessional, nothing is ever their fault. I had my car towed from the garage, had my sticker where it was suppose to be, had to take my car out of hock with my own money, long story short, it was not their fault. They let tenants move in who are very careless...I had my car hit by a tenant. I moved out and they nickel and dime me for every thing. They charged me $50.00 for a cabinet that had shelf paper stuck to it (well of course, I lived there for 10 years). I could go on and on about Baron Properties. Before Baron bought the property, we had a management team that cared about its tenants. As soon as Baron came in, long-term tenants moved out. If you move in, best of luck!!!!!”

“It's going to be a long review, but I can long story short at the beginning: DO NOT MOVE HERE! DO NOT MOVE HERE! DO NOT MOVE HERE! The important thing has to say 3 times! Now you can grab a cup of coffee and read my honest review. When we moved in back in May 2015, they have concierge service until 9 pm every day. Which is very nice to allow us to pick up packages during after hours. After we moved in 3 weeks, the concierge quit the job, and they can't or won't find a replacement until 4 months later. During this time, none of the manager willing to stay late to keep the concierge service. Instead, they cut off this benefit from residences. Therefore, I am only available to pick up my package during the weekend. Oh, I forgot to mention, that included a $95.00 Lady M cheesecake shipped overnight from New York, and 800-flowers have to sitting there for a week. The management at Cheval is terrible. After you moved in, they seem not care about you anymore. The assistance manager Annabel Torres is rude and not helping at all. She won't answer your call and reply your email at all. But they are good at sending out the rude email to residences. For example, "After our resident brunch this weekend, I was notified that several of our residents brought excessive numbers of guests with them to the event. So much so, that we ran out of food that had been purchased and prepared for residents only! So in the future, if you have overnight guests, please do not bring them to the resident brunch!" and "the resort pool will be closed tomorrow until further notice. Because of some persistent left trash behind." So they took your right as a good residence to use resort pool. Not all the employs there are bad, Briana and the lady who work at concierge service (please forgive me I forgot you name) are super nice and always willing to help. Scam TV service, once you moved in you have to sign $38.00/mo. cable TV service, whether you use it or not. It is DISH Network with some crappy channel. Also, they only have AT&T internet service available. Terrible and rip-off move-out experience!!! If you just signed the contract and current residence, please lift the floor carpet and take as many pictures as you can. Because they will tell you the carpet is new when you moved in, which is not true. They will lift the carpet to check all the stain and dirty underneath the carpet, and charge you a big amount for carpet replacement. They may not replace it, but they will charge you for sure! That's how they can rip you off if you decided to move out. Don't be the smart guy try to hire carpet cleaning company, nor replace the carpet by yourself. Because they will charge you $350 for replaced carpet on your own. In the end of the story, it's a nice location but terrible management. So do yourself a favor, look around somewhere else. P.s. Keely or business owner, please do not copy and paste about apologize for the poor service, and need the opportunity to speak with me in person. Simply because I gave the Keely multiple times to make this right, she or the company choose money over the customer service. Thank you for your time to read my review.”

“The apartments are nice, but the management is horrible. Worst customer service I have ever expierenced. I have never felt so punished for a mistake that they made. And by looking at all the previous reviews of this place, I am not surprised. Do yourself a favor, and rent from a place that actually treats their tenants like people instead of walking money bags.”

“Great location, and nice floor plans, but the office staff are the complete worst. The absolute rudest people you can come across. Do to an error in their system, we were given keys to our new apartment only to discover the unit was not the floor plan we agreed upon. They had the wrong floor plan associated with the unit number in the system. We had to wait 2 months before being relocated and during this time the office management almost seemed to go out of their way to make things more difficult. They constantly lost our paperwork, charged us random fees (they allocated our rent based off of 32 days in August?) and refused to be cooperative when it came to discussing reimbursements. When asked if they would reimburse us for the cable/internet install fee to move to the new apartment their response was verbatim "And why would I do that?" Do yourself a favor and skip this spot. Go to Viridian which is across the street and comparable in price. There is a reason they have 2.5 stars on Yelp and Google Reviews and all those reviews say the same thing: Good location, good floor plans, rude, incompetent management.”

“Only rent from Cheval if you don't care about sleeping. The fire alarm went off in my unit because of a bad battery at 3:30 a.m. and Dee at their 24 hour emergency line told me that this does not justify them coming out to fix. I have never complained before. But they don't offer 24 hour emergency maintenance. Also I saw a homeless dude walking around the grounds yesterday. Since they haven't fixed the security gate in a month, anybody can just walk in to the complex. Very scary at night here.”

“This place is a DISASTER! DO NOT MOVE HERE!!! This was the first place to garner a review from me on Yelp and only because I feel that it is important for others to have the opportunity to avoid Cheval, The Standard on West Dallas and Baron Properties. It is my impression after working for and living with this company that there are many many more places to live in Houston that will not abuse and disrespect their residents the way I witnessed. From staff losing money orders and corporate demanding rent blindly, charging residents erroneous (not to mention sketchy) amounts from move-in to move-out, and forcing people to remain in unsafe units for the sake of saving pennies rather than protect the residents that pay their salaries and fund their properties they do care actually about in other states. I recommend that if you are a former resident at either Cheval or the Standard on West Dallas since 2013 to visit a HEALTH CARE PROFESSIONAL as there is known **TOXIC m0ld** The staff all the way up to the corporate level is absolutely unprofessional and disrespectful of your time as a paying resident. I hope that folks can use this review to keep themselves, their families, and their pets safe and away from either of these properties.”

“While the apartment was nice with nice amenities, I highly advise you to stay away. They have extremely poor accounting. They have opened a collection against me for an early move out fee. Funny thing is, I have proof of payment with their stamp on the back of the check at time of deposit into their bank. If you decide to risk it, get everything in writing, do the walk through, get their signature and keep if for years. They just opened the collection 2 years after I moved out. Get a receipt of all payments. They will also try to add bull crap charges often for everything.”

“Great location. Nice amenities. If you're lucky enough to move into 3116 I forgot some beer in the fridge and tp on the roll. Hoping karma gets my back.”

“Extremely RUDE staff. Unresponsive to any calls or messages OR emails. If you still have the misfortune of leasing from this place, I suggest you pull up your carpet and pad your walls before you move in because YOU WILL be charged a hefty fee for even the slightest, normal day-to-day wear that is obviously an associated business cost. Please do yourself a favor and DEMAND, DEMAND, DEMAND a walk-through before you officially hand over those keys and read your lease carefully before they sneak in a few days onto it...”

“Overall, the community as a whole is nice. However there are a few negative things that I feel compelled to share. First, the office staff does not answer the phones when you call. I feel that this could be because they are understaffed. I have not seen anyone at the concierge desk either. The insides of the apartment are well kept and feel very large because of the high ceilings. It's extremely nice to have the tall ceilings, especially in a small one bedroom apartment. As far as noise is concerned, it is typically not a place of loud parties. Primarily the people I see look like young professionals. The noise insulation between apartments on the same level as your apartment is very good. However, the noise insulation between apartments above and below you is awful. Overall, this has been a great place to live and is moderately priced for the area. You are a little "off the beaten path," but it is convenient to 610 and I10.”

“Apartment has great amenities (2 pools, volleyball, tennis courts, basketball court, on-site gym, business center). Staff is friendly and maintenance is quick. Great floor plans but neighbors can be noisy as the walls are fairly thin..”