All 25 tenant reviews.

“You think you are paying less!!!! You would wish to pay extra just to leave this place, don’t go there, me and my friends live there but all of us have a very bad experience. Look somewhere else you find same price”

“I have contacted the city of Houston and reported and complained to the department of regularity affairs and utility regulations and the management company for this apartment. (Pine terrace apartments). My a/c stopped working-hours after maintenance came to my unit on the 30th and I’ve been trying to reach the office every since. With no response or reply. To bring you up to speed, I have live here exactly a month and this has happened 3 times now. Having to sit in a stuffy apartment at between 80-90 degrees is super frustrating. I’m a very private person, so I don’t enjoy opening my door and window so air can circulate. Not to mention the refrigerator I had melted destroying everything I had inside with the maintenance man nor the office knowing why this happened or offering to replace anything but the refrigerator. Since Ive been living here which is one month exactly. I have only had a shower in my apartment about 5 times because for a month there has been issues with pipes and water pressure. Luckily I work for a hotel where I could still shower and wash. I’m leaving google reviews and complaining to ever I have to because the quality of living I’ve experienced while living here is none I would wish on my worst enemy. I was so excited because the area seemed nice, quiet and clean. But with only living here a month I can say this is literally the worst place I have ever lived and more stressed than I have ever been. I’m already having some health issues and since I can’t reach the office, I’m seeking legal council to contact the office for me.”

“The management staff is extremely terrible. I requested to be transferred and because I received some assistance they denied me. They don’t care about anything but money. They don’t care about there tenants needs at all. Don’t move here great location disrespectful management”

“Moved in mid September and less than two month later realized the place is infested with rats. Literally saw 10+ in the matter of a week. One even crawled in my bed while I was sleeping. Please save yourself the trouble and avoid.”

“I have been at Pine Terrace since 2017. I used to like it because the prices were low and the staff were friendly. It wasn't perfect, but any shortcomings were excusable because of the good prices. Now, Pine Terrace has been taken over by new management (i.e. Something like Elite Holdings or Elite Properties.) They have implemented a few improvements (which of course have been accompanied by a rent increase of $100/month). Additionally, they are issuing tickets for lease infractions. I was charged $50 for a box on my porch. My two main complains are; 1. They do not regularly exterminate the property. It is only done upon request and only spot by spot (so the pests migrate and then return). The small German roaches are my constant companions. To bad they don't help with the now inflated rent. 2. The AC units are old and don't cool the unit. I see several apartments that have added their own window units. I myself purchased a $300 unit just to stay cool. The emergency line says that as long as the temp is < 80 degrees then the concern is not urgent. Also, they have contracted with a towing company who regularly patrols for vulnerable vehicles. I bought a new truck and didn't get a sticker from the office. The very first day I had my truck it was towed to the tune of $240.00. I can NO LONGER recommend this apartment community. When my lease expires I will certainly go elsewhere.”

“I was looking for a great place to live with a sense of community and I landed at Pine Terrace. Surprisingly, the rents are awesome, location is convenient, and the neighborhood is quiet. I like the pine trees and the grounds. I really enjoy walking my dog in the afternoons.”

“I would recommend living however there are many pros & cons. The apartment complex is very quiet. It appears that all the drug dealers have relocated. There is on-site security. I feel safe, even though I constantly make sure I'm aware of my surrounding. The rent is affordable however if it increases, I'll have to move. Please be advised, there is NO HOT WATER!!!!! I repeat, there is NO HOT WATER!!!!!! They claimed they installed a new boiler however, that a lie!”

“I am a medical student from Italy. I am very happy that I found this place. My apartment is very nice and clean. The price is incredible. I like all the new renovations and how quiet it is.”

“Worst place ever, I spent there less than 6 months and couldn't stay anymore due to : All the apartments filled with roaches which means it is healthy (everywhere kitchen, restroom and bedroom) When I rent the apartment they didn't inform me that the apartment has 2 electrical meters (that means i have 2 ACs in the apartment and this issue makes me pay double bill) I didn't have hot water for a week in November and they didn't fixed it until we called the city They charging at least 50$ for the water The lady at the office is so relax and doesn't do anything, always took a note and do nothing Finally, when I moved from the apartment they charge me 100$ for cleaning the apartment knowing that it was clean plus the charge me for extra amount for processing the end of the lease”

“The manager here is rude and unprofessional. There are alot of hidden fees. Spend your money else where.”

“Lived there for 1 year. This place is a hidden gem for the price and location. The apartments are older, but well maintained. Management is very attentive maintenance will respond quickly. I enjoyed living here, the area might seem a little rough, but there is security on site at all times and did not feel unsafe at all during my time there. I would highly recommend it for students or people working near the medical center. Its located with easy access to 610 and highway 90.”

“I am a current resident at Pine Terrace Apartments and I really like the community. The courtyard is very pretty and I really like the renovations that are being done. I am a college student and I have lived in the dorms,but when I decided to move off campus I found this complex and I am really glad I did. In addition, the staff is also very helpful,kind,and friendly. I would definitely recommend it!”

“I found these apartments to be completely different, from when I first visited them last year, on a search to find an apartment. I have been staying at college dorms recently, but then came back to find residence and was amazed to see how much better and improved they looked, people actually walk and jog through Pine Terreace. They have a swimming pool! Before this apartment looked very sketchy. The front office was very nice and professional, as well as informative. I recommend them to any students from U of H and from surrounding campuses to come see how close and convenient they really are and especially affordable. Good product!”

“I have lived at Pine Terrace two years and I am really excited with all the new renovations. I like the new paint and siding that was just done. The landscaping is what makes it look so nice. I am planning to stay here for a few more years until I am done with school. I would definitely recommend this community to my friends and family.”

“(Pine Terrace Apartments) These are the worst possible apartments to live in. The manager Maria is very rude as well as prejudice. There was always something wrong in my apartment nothing ever worked correctly. The air conditioning never properly worked, the stove, the heat, and not to mention the water was always off or cold for days without warning. The washing machines were always broken and full of drug dealers that would even close the door while you were washing to do a drug deal. I would not recommend these apartments to my worse enemy. The only pluse to these apartments was the fact that I had really good neighbors.”

“I am a current resident at the Pine Terrace apartments and I would highly recommend this complex as your next place to call home. The management staff at the Pine Terrace apartments are very professional, caring, compassionate and go above and beyond when it comes to meeting the tenants needs. Pine Terrace apartments offer all the amenities you nee at a great price. They have onsite security, laundry facilities, pool etc. The maintenance staff responds almost immediately if facing a problem even after hours. This is a great place to call home.”

“I came to take a look at an apartment. I was very impressed with how nice they looked. The price is excellent and the community seems quiet.The office staff was very helpful, and answered all the questions I had.”

“I had initially posted a review in September but felt the need to revise it to give a more accurate projection of how I feel about this place. While I feel that the office (i.e. Mary, Nayda Espinosa, and Jose Castro, et al) and grounds staff are pretty exceptional, I found the proprietor or corporation behind this apartment complex to be wanting on a number of fronts, namely in the processing of security deposit refunds and a punitive pet policy. I say punitive-and it is not limited to this rental enterprise unfortunately-because such exorbitant amounts, totally nonrefundable, are charged for the privilege to have a pet here, that it becomes largely a prohibitive option and thus contributes to the regrettable euthanasia of many adoptable animals. I just find this to be rather repulsive and lamentable from this sector of business, as if to reinforce the notion that it's really all about stuffing one's pockets that is the bottom line for this proprietor. The way that this property is in a languished state reinforces my image of the corporate owner. It seems like structurally, this complex is decrepit. I say that because I saw indicators such as sloping 2nd floor walkways made of wood in questionable condition and unsecured columns supporting those walkways. These suggest to me corporate negligence which really could be addressed (not some fault of on site management or maintenance). I would like to close by reiterating though that the on-site people were outgoing and helpful. If this review was based on them alone, I would uphold the original 4 star rating I had given if not higher. They are willing and doing their part. And the apartments themselves are adequate if you are looking for something on a no-frills budget. They are fairly convenient if you are wanting to be close to the Medical Center or Inner SW Houston area, and there are the basic amenities like stores, libraries, restaurants, etc not too far away. The price for a studio at $450 seems about the lowest you can find in this area. In closing, I only recommend this place on account of what I said in the last paragraph, but with a sense of hesitancy because of what I stated before that. If planning to rent here, I would suggest considering an upstairs apt to maybe lessen roach and other critter problems and check the water temperature/pressure and sink drains and fridge/freezer and the overall condition of the apartment to make sure these are all adequate, in addition to evaluating noise considerations from neighbors or traffic - before signing the lease.”

“The apartment community has improved with new management. I feel more secure, satisfied with how the property is improving, and is very convenient to my job, school, and for my shopping needs. I am a student at Rice University and I am offered a student discount, a very competitive price that no other community in the area offers. Jose the leasing agent is very friendly and professional. I was referred by a friend who has been living in the community for 7 years and was told to ask for Jose because he would take care of me :)”

“I moved into this apartment in Feb. 2013 , since then Ive had so many problems my door fell down and I call so many times .They keep saying that they ordered the door ... Where is it? The maintenance man broke my clock and I haven't gotten no replacement for it ... They are soooooooooooooooooo sorry ! .”

“This apartment is HORRIBLE, I will never encourage anyone to move here. I have had a problem every single month I've lived here literally. The people are dirty, ------, and everything above. The manager is just as triflin as the apartments. I am praying for my lease to be up. I'm counting down my days to leave”

“this place has the look and feel of a hotel, especially the look. All the staff are --------. The maintains people come into your house when you're not at home so don't ever leave anything valuable at home when you leave, or make sure your best bud is always home. The coin operated washing machines take your coins, and if you go to management to complain, they will tell you to call the number on the machine...then you wait a few weeks to get a check in the mail for one lousy dollar. After talking with my neighbors, I discovered that many of us are paying different rates for the exact same floor plan -wtf! Cough-bed bugs-cough. And right now, as I'm typing this review, when I look out my window I see feces floating along a stream of raw sewage that collects as a filthy pool of muck in the parking lot. Other than that, the place is relatively quite.”

“I LIVE THERE NOW..THESE ARE THE MOST HORRIBLE APARTMENTS EVER.THE OFFICE CREW ARE SO UNPROFESSIONAL NAD RUDE.I LIVED NEXT TO AN APARTMENT NEXT DOOR THAT A WATER PIPE HAD BROKEN SO THE WATER RAN THROUGH MY CLOSET WALL CAUSES IT TO MOLD AND BE VERY WET.THEN I ALSO HAD A RAT IN THE CABINET THAT WAS TEARING UP MY THINGS IN THE KITCHEN AND I WROTE THEM TO TAKE CARE OF THE PROBLEM AND THEY HAD THE NERVE TO ASK ME WHEN WAS MY LEASE UP SO I CAN MOVE.THEY DID NOT WANT TO COME TO FIX THE PROBLEM.THEN THERE WERE ALSO BIG HORSE FLIES FLYING AROUND AND THE MANAGER GO TELL ME.....OH THEY ARE JUST FLIES!!WDF!!!!THESE ARE BIG HORSE FLIES AND SHE DID NOT DO ANYTHING ABOUT IT.I HAVE COMPLAINTED TO THE HAA...THEY ARE SORRY...BUT HONESTLY WHEN SOME -------- MOVES IN THE BE READY TO FIX THEIR ---- REAL FAST.I AM TRYIN TO GET OUT OF MY LEASE....THEN MY RENT WAS 375 JUMP UP TP 390...OMG!!! I HAVE TO GET AWAY FAST”

“The staff in this apt. complex are very obnoxious. Instead of trying to compromise with tenats on problems they instead tell people if they don't like what's going on, that they need to move.”

“this is a horrible apartment complex. The management will not fix things. My air conditioner has been out four times in the year I have lived here. They will not fix it or anything else. They expect their rent every month without holding to their end of the lease to keep things in working condition. The people in the office tell you and also blame you for breaking things. I would not recommend a rat to live here. The swimming pools have been green ever since I moved in.”