All 25 tenant reviews.

“I would not recommend living here. The property has ongoing safety and management issues that are not being handled professionally. Apartments affected by fires and break-ins are still being rented out, which raises serious concerns about tenant safety. The leasing office manager is consistently rude and unhelpful, and there appears to be an aggressive towing culture—residents feel like management looks for any reason to tow vehicles rather than work with tenants. Although security is present at times, residents are still harassed. I’ve personally experienced security telling me I could not sit in my own car, which felt unnecessary and intimidating. Overall, there is a lack of accountability, poor communication, and little regard for residents’ comfort and safety. Prospective tenants should proceed with caution.”

“Erika Rangel assisted me and is a very attentive and kind person when giving information about the apartments. I was very happy to know that you have such polite staff. I give a maximum of 5 stars to her skill and dedication to her work.”

“La única razón por la que viví más de 5 años aquí, es por el gran mantenimiento que el Sr. Luis y su equipo realizan, y por la administración anterior que siempre tenían una solución para todo, esos apartamentos son ruidosos, están muy pequeños para el precio y la actual administración no sirve. Son incompetentes, no recomiendo vivir aquí, solo el mantenimiento es bueno. Pero en cuanto a las personas que están en la oficina son intransigentes, y si vives en piso de abajo, ten por seguro que no podrás descansar por todo el ruido de arriba, se escucha todo, y cuando digo todo es todo!”

“La semana pasada me robaron 2 bicicletas y sólo me dijieron que tenía que hacer una queja con la policía!!!! Ayer salí con los niños a jugar y a las 6pm entramos y dejé 3 monopatines y 2 bicicletas afuera al lado de la puerta y ahora me asomo y me doy cuenta que me volvieron a robar y ahora los 3 monopatines increíble!! Ningún teléfono de oficina contestan tampoco!!!! Viviendo aquí casi 2 anos y ahora con más motivos para irme ! 1 robó al carro nadie pagó por los daños mi otro carro me lo chocaron en ek parqueo y nadie hizo nada !! Harta estoy!”

“I have given Ashford Briar Point terrible reviews but I would like to thank Claudia and Maduforo for helping me resolve a very long and frustrating issue with a washer and dryer that took 27 days to get. I have to say the Ashford Community Management is not a good company and I truly don't know how they are in business.Thank you Claudia, Maduforo and the maintenance team”

“Please never choose this place to live in. They are the worst. Worst management team ever. I lived here for almost 7 yrs as a single mom, not by choice but because of proximity of children schools. They will screw u over...”

“I have been a resident here for almost a year now, the leasing staff is very helpful , especially Ashley who is one of the leasing agent, she always ready to help when I need something. The team usually holds events where we can eat and chill with neighbors, the apartment is also on point when it comes to security, so I will recommend Ashford briar point for anybody out there looking for a safe and friendly community.”

“We love it over here they take very good care of us and we always have a blast. We enjoyed ourselves at the paint and sip. If you need a place this is where it is Ashley Mary Claudia are so sweet we want to thank them for a blaste every month.”

“This apartment cimplex is great, staff is awesome, maintenance is on point and I an loving it here”

“I live their and I always deal with loud music all night I work two jobs and be really tired then wen we move around it's always a complaint about loud noise no one is at my house from 7:45-3:45 each day so how could there be so much noise as they claim it is. Then the land lord wrote an eviction on the 19 after she accepted my rent for the month then wants me too pay 480 dollars to move in a two bedroom then turn around on the 1st which is a week from now and pay her 1024. It is a terrible thing to do that and the Roach are super bad didn't see any when I moved in but after pest control came and sprayed roaches came from every where. I never knew you can take someone's rent then wait til the middle of the month and write an eviction and expect more money out of that person when you could of not accepted the rent for the 1bdrm but put it towards a two bedroom I just can't with this place . Don't get me wrong other then those problems it's an OK place just need to stop with all this money they are seeking off of people”

“By far the worst apartment complex I've ever lived in. Office management along with corporate do not care about the residents or their concerns. The parking is terrible and they have the nerve to charge $25/month for cramped parking. Pest control is a joke, and only comes when you request it every Tuesday of the month I believe. I had to pay out of pocket for a pest control company to come spray because the roaches were getting out of control. The washing machines are always out of order, and roaches are crawling in there as well. Maintenance can never fix anything right the first time, and one of them speaks Spanish only. I've been dealing with 10 people living in the one bedroom unit above me for the past 5 months now and I've filed several complaints but nothing has been done. I've called HAA 3-4 times, the city once, and corporate once. Do yourself a favor and move elsewhere. Not enough diversity with the staff to have your views seen fairly and I'll leave it at that.”

“I love my apartment I moved in not too long ago, No problems at all I had a problem with a faucet and it was replace the same day Resident referrals is $300 and I received a check right by Christmas great money for shopping Great friendly bilingual staff I highly recomend”

“I can't believe what a good job the new management has done. The new paint, gates, cameras, courtesy patrolling, so well lit at night. We had a couple of managers during this time but hey.... they are really making this a better place. i have recommended my sister coming from Missouri.”

“I move two months ago and I love it It is a very quiet and clean place Staff is very helpful and professional I HIGHLY RECOMMEND”

“The worst apartment ever. The manager is rude and condescending and the maintenance is horrible. It took them three days to fix a leaking roof in the bathroom after which they left without fixing the sheet rock ( which has not been done to date...2 months later) My apartments has bed bugs that I reported more than three months ago. I can not sleep in my bedroom and therefore forced to sleep on my recliner in the living room or my car. The recliner too is beginning to get infested. I am planning to call the city and if it is not resolved I will seek legal redress.”

“Worst new management ever!!! The name, also, changed to Ashford Briar Point Apartments but same ole crap. They chained and welded close pretty much all of the access gates so entering and leaving is a hassle, now. If you live in the front or side of the complex, you have to walk through the entire community to get to the dumpsters located in the rear of the property because of the chained gates. My father is a double amputee and when I moved in convenience was a must. They don't care about their tenants because I asked if they could consider opening back up one of the gates nearest my unit and they shot me down. He, now, has to painfully scoot around on his walker to get to the car whenever he has to go to dialysis. Which brings me to the parking. Parking is almost second to none but is getting a little better as people move out. People are moving out on a daily basis because of this horrendous property and I will NOT be renewing my lease. I would, really, reconsider moving here of you were. Just know that you have been warned. Oh, and roaches, roaches, and roaches.”

“This apartment is now called "palms at kirkwood" formerly "waters at kirkwood "no doubt changed to escape its bad reviews... the sewer here is horrible & disgusting always leaking into the parking lot full of toilet papers ugh!!! and it stinks to high heaven by the mailbox area- i only check mail as little as possible....spa is never on during winter the broiler for our hot water at apt. is always breaking down left with cold waters especially during the winter!! the apt itself is OK crappy kitchen counters painted not sealed with anything. Some old trees branches are falling off.. thy just trimmed it didn't cut the tree down tree is dead it needs to come down duh. couple washers are always stopping mid cycle still hasn't been fixed as far as i know...stopped washin here instead take clothes to laundromat. The staff........... eh they are ummm how do you say? they think they are better than us renters.... as if, they need to wipe their fake smiles off and be real. there's always robbery going on here at least twice a month either vehicles or apt. sometimes you'll see a cop patrolling but only sometimes at nights. we are NOT renewing lease due to reasons above.”

“I currently live at this location, and I must say it is OK, jus that OK. Criminal Activity happens every other week. I think it is due to the renters the office accepts. It appeard to me that they allow anyone with a money order in. I have questioned my safety often, which is one of the main reasons I am leaving this location. I do not like the fact that the apartment is so OPEN to the public to just walk all over the apartments whenever they want to. The office staff is helpful but how much can you do for someone that gets there stuff stolen on a regular. They told me they had someone patrol the place in the day time and at night but they dont. They only have someone here at night when the sun goes down, and you rarely ever see the officer at night so I ask is he really even around at all. Alot of people moved out as soon as I got there, so that should tell you alot this place is crap. Maintanance request always get fix pretty fast, but thats the only good thing about this place. DO NOT RENT HERE.”

“We recently move and at the beginning everything seems good suddenly a car was stolen from the property and 2,weeks later a car stereo was stolen from another vehicle the lack of security in this complex make it easier for thefts to do their work. And a lot of other weird activities are around and nobody see or do nothing. My recommendation its not to moved. Am about to move out. You want a safety place for live and this isn't the place.”

“I moved into this complex when it was still Waters At Kirkwood. This complex has issues, but it wasnt so bad before. The property continuously changes the office staff. This creates a problem as each time you talk with them about any issues, they claim "it is the first time they have heard of it" and they " will do something as soon as they can". Which is not all that good in itself. The property is infested with roaches. They began painting the property over a year ago and have no plans to finish the half painted areas. The laundry rooms are filthy. The pool is not maintained. The parking lot is horrible. This property was or still is a section 8 property. They rent to anyone that is of no means, but are rude to those that are quiet and pay on time without issue. Delivery food places will not deliver to this complex because it is unsafe. But most of all, the current apartment manager is extremely rude. It is amazing when you inform her of problems and that you are a little more than frustrated, that instead of the response being " I am sorry to hear that, what can we do?", the response is "fine, if you are not happy then go". This is an unsafe property that has unsavory tennants living there. The property is not maintained and unsafe. My count down to moving has begun....”

“I accepted and moved into the Palms, formerly Waters in February 2011 on the recommendation of someone I know. Because I was relocating from another state I had never seen this complex, so I was swayed by the rental agent, who the day after I moved in was gone. The parking lot is in terrible disarray, it has pot-holes all throughout, the parking spaces themselves are narrower than usual...allowing more cars to be parked, but creating some aggravating difficulties when you're trying to get out of your own vehicle after parking next to someone else s. I have a one bedroom, one bath apartment and although it looks nice it is roach infested. Spoke to my neighbor; he says the same about his. I've reported it to management and all they do is sent a pest controller out to put down the glue drops, or spray. There are so many tenants with dogs for pets and some dogs are allowed to run free, but it seems like all are allowed to use the landscape for the dumping of their fecal matter and no one cleans it up, not their owners, not even the apartment maintenance personnel. It seems as though management personnel changes regularly and any time you enter the office those on duty address you as though you are a stranger for the first time. Just this week my vehicle was burglarized on the property and when I reported it to management they were not concerned. If I had to do it all over again, based on management and the overall attitude I would not rent here at the Waters/Palms of Kirkwood.”

“I dont even know where to began with these people. The man who owns the building is stiffing people for there money with all these fees they try to make you pay that aren't even part of normal late fees. They get you to do these HOA and when you give them the money order for the 96.00 it suppose to go towards you rent, but they dont do that, they pocket it, and many people they are doing this to dont know and many dont speak english well to understand their rights. The roaches are horrible, they spray and more come out, I even tried myself. No parking, I have to always park outside the gate and walk to my apartment, my car was broken into. The exercise room equipment is just for show, it doesnt work, and it's 24 hours like they mention in the ad, it closes when the office close. Although they are affordable after you finish paying all these misc fee and water, which by the way I live alone and I am at work and school all day and my water bill on average is 40.00 way too much to say I dont have a washer, then they try to make you pay late fees on water bill, you end up sometimes paying well over 600.00. I highly recommend you keep looking because this isnt the place to rent from, and I realize that it's corporate and the man who owns the apartment more so than the staff.”

“WELL I HAVE BEEN READING SOME OF THESE TESTIMONIALS AND I LAUGHED THESE APARTMENTS ARE REALLY NICE. SERIOUSLY CHECK IT OUT FOR YOUR SELF I THINK THAT MAYBE THE PEOPLE THAT ARE NAGGING ABOUT ALL THESE THINGS LIKE PARKING, LANDSCAPING WERE PROBABLY EVICTED OR ASKED TO MOVE BECAUSE I DON'T UNDERSTAND WERE THEY GET PROJECT FROM? MY EXPERIENCE WITH THE OFFICE WAS EASY AND UNPAINFUL MOVE IN. THEY MADE EVERYTHING SIMPLE AND PROFESSIONAL TO MOVE IN. SERIOUSLY CHECK THEM OUT FOR YOUR SELF IT'S UNFAIR TO READ THOSE TESTIMONIALS AND GO BY THEM BECAUSE THIS PROPERTY IS NICE.”

“i moved in last year with it was great never had a problem one of the reasons i moved in was cause of the door to door trash pick up considering that the dumpsters are far away, new management is ther know an the apartments are horrible just horrible the customer skills are not even explainable in words especially this new person there that lives in the apartments she walks like she is better than all of us!!! all i got to say do not move in before this new management they were great apartments did what they were supposed to and left us alone know every other day they are changing rules an all of that anyway myleast is up this month an i could not be more happy!!!!!!!!!!!!!!!!!!!!!!!!!ohhh i forgot to mention my car has gotten towed from here plenty of times when all the stickers are good and i have a parking permit people im seriouse do not move at these apartment dont do it,, i have to swim to get out of my apartment landscape is horrible im not over exxagerating go check them out yourself”

“When I first moved in a year ago manangement was very good and thorough. Well the complex was sold last summer and the tenants were not notified about new ownership/management. @ first I was very hesitant about signing another lease because I was really becoming dissatifed with the management and needs that were not being met. But after talking with the new manager @ the time whose name was Sandy she reassured me that some major improvenments were gonna take place and even offered me an excellent price if I resigned my lease. Well low and behold I did and if anything the experience has been horrible. IT's now under new mananagement again. Once again not only have the tenants not met the new manager whenever you ask to speak with her she's never there. The new manager or shall i say assistant manager Eliza and her sidekick Melba don't have a clue. Eliza lives on the property and makes more noise than the actual tenants. The renovations actually look a mess and there's always a pile of trash in and outside the dumpsters. Mold is all over the bathroom floor and management has been notified on several occassions. My lease is up soon and I can't WAIT!!!!!!”