All 50 tenant reviews.

“Daniella did an awesome job at communicating through the leasing process, from start to finish. When I had to communicate with the other office staff at any point they were just as great. Everything went smoothly and I am pleased with the whole experience.”

“Dont return email, do t tell you about the stupid policies, dont tell you how to use the laudry room, apartment uses a pain in tbe --- service for packages but no one says a ------- word about it or even reply to emails when aske. Now im having to pay shipping again to get my packages redeliverd again, took over a month to get approved to live in this shot hole, ice doesnt work, reported it first day i moved in, maintenace man came in a shook it and said it fixe. It still doesnt work and hasntvreturned since, over a mont. Regret thos place”

“I moved to TX from MO within 2 weeks I spotted a RAT in my apartment. Fast forward 5 months into my lease I can hear rats in the walls, underneath my bath tub and running overhead in my ceiling. Caught 2 more rats in my apartment just last month they were getting in underneath the bathroom sink. I love this area but its totally unacceptable to pay 1400+ rent and dealing with a rat infestation. Also ive heard 2 shootings, cars are being broken into and trash is always on the ground , dumpsters overfilled. The staff is polite but im totally disappointed and I'm seriously thinking of breaking my lease.”

“I’ve lived here for almost 5 years now. I’ve been here to experience many different office associates and they have all been a delight. Nick, the property manager, has been here throughout the duration of my time here and he has been a tremendous help all these years. Gotta love the Abbey At Memorial.”

“I just recently moved into the Abby's at memorial. Danielle is Amazing!! She took the time to explain the process and stay in contact with me at all times. My townhouse is wonderful! Thank you so much”

“I'm new to the community and was very excited to move in to my new apartment, but I'm very disappointed. When my family and I arrived to our apartment, it was filthy. The management didn't do a good job cleaning the apartment for new residents. It was quite a disappointment. Dead roaches and their poop were everywhere-in the kitchen cabinets, bathroom cabinets, carpet floor, window cracks, literally everywhere. We had to do a deep cleaning of our apartment cause it was trash. The fridge was not properly cleaned, and one of our windows has no net. 2 of our kitchen cabinets are not in good condition. Management said they will replace it yet they never did. When I step outside there's literally trash in the complex, and the garbage disposal area is disgusting. I called maintenance a few times to fix certain things in my apartment, but they never actually do it. I pay for pest control, and they're supposed to come every Fridays to control pests, but they only came once on the week we moved in, and they never came back. I'm looking forward to moving out once my lease expires. I'm highly disappointed. I hate to bring race into these type of situations, but there's no way they would leave the apartment looking filthy if the new residents were white.”

“I love this community because the people are so friendly, the meet residents expectations and will go the extra mile to serve and help you. I love Stephanie, Nicholas, Jeanalyse and Alicia!! Great staff awesome maintenance.. Shouts out to Mr. Carlos! Steph- excellent!! Love, The best Resident there!”

“Loved this community. Very nice and convenient area, walk distance to good middle and high schools, close to I10. The unit is well maintained with good bedrooms. Everything works. The staff is very kind, with quick solutions when needed.”

“The staff is by far the best. They are a big part why I selected this property when I was looking. Ms. Teresa, the manager have been the same since the day we met. It was like meeting an old friend. Ms. Kimberely is always ready to assist with any needs that may need to be addressed. And Mr. Nick make sure all fee's are clearly understood, and even when I had to go out of town, my rent was due. He informed me of the online payment process but for what ever reason I was unable to make my payment. When I got back a few days later, he received my rent without late fees. Never seen that before then. That's one of the perks of living here, they are willing and open to assist with any sistuation that might arise. Great staff and place to live.”

“Good day, I currently reside at "The Abby at Memorial", I have lived here since March of 2018. What do I like about "The Abby at Memorial"? 1. Heart of the prestigious Energy Cooridor. 2. The management staff 3. Reputable Spring Branch ISD 4. Elementary, Middle and High School all with in less than a mile radius. 5. The hiking and jogging trails at Terry Hershey Park. 6. The Floor plans 7. Scrumptious eatery within minutes 8. Quiet and tranquilé surroundings 9. The personal, warm and hospitable attention received from all staff members within the community. 10. Clean environment and beautiful landscaping to sit and enjoy watching the sun rise and set. 11. Great area for star gazing. Clear views of the planet Mars, Orion and many more constellations. 12. Beautiful pool with in-house fitness area. 13. Monitored and surveillance by Precint 5. Overall, a wonderful, peaceful and full of serenity environment. Sincerely, Jeny Flores 6.”

“I have really enjoyed living here. The office staff is always willing to help with a smile, they even offer me things I didn't know I could ask for (like an electric air pump to blow up a float for the pool.) There is delay in the fixing of things, but not if there's an urgency and it's quick. I feel safe and there is a calm. My neighbors are the best I've ever had, including the kids! I would say that the sense of community is the biggest perk here. There is also a lovely park hidden away nearby that I call my "Mini Hermann Park" and Terry Hershey nearby to ride the trail with my son.”

“I have thoroughly enjoyed living at the Abbey at Memorial, it's the best place I've ever lived. For 2 1/2 years, I was proud to call this my home. The grounds are certainly beautiful and mature, maintenance is a super !!!!! The office staff is so awesome and caring. Every time I walk in the office I am always greeted with a warm smile that would light up any room. I hope if you are looking for an apartment this helps you The only reason I moved is because I was transferred The only reason I moved is because I was transferred to Ohio.”

“I have lived in my apartment for 2 years and love it! The apartments are like new inside and out, the outside grounds are always well maintained, and the complex is quiet and full of very friendly people. When any problem arises, it is immediately addressed by the front office staff. Teresa, Nick, and Kimberly are always happy to help tenants and are a pleasure to do business with. The complex has a great support team to handle problems that occur after normal business hours and they are also a pleasure to work with.”

“So glad we found the Abbey at Memorial! Terrific location, family-friendly community, great amenities, and wonderful staff. Property is very well-maintained- the grounds are beautifully kept and apartment service requests are promptly addressed. The staff looks after the needs of their residents and fosters a positive, friendly environment. Would recommend to anyone looking for an apartment home zoned to excellent schools in West Houston.”

“The staff at this property are wonderful, and work miracles with resources provided them, and have always been willing to help even though corporate appear to be inflexible. Security has improved a lot, and in my opinion, maintenance guys need a raise because of the great work they do.”

“the management team is good, I'm living currently in the property, fine place need to fix the next: _ pest control is weak! insects too much than normal level _ some owners of dogs not control them in public spaces, and garden, in addition allow them to enter to the pool while the roles said:not allowed _ security: the main gate open 24/7 it's lock code system not work , high school students use the property for........... _ the pool water not processed well High chlor, and need to clean regularly”

“I've lived in this community for a year now, and just upped my lease for another 6 months. The main things I look for in an apartment complex are safety, cleanliness and community. This apartment complex feels relatively safe. I've heard of very few safety related incidents occurring here, and any safety complain I've ever made has been handled as soon as possible. Aside from safety, I feel like the staff here takes any comments they receive from the community seriously, and does what they can to make residents happy. The staff has always shown me a great deal of respect as a tenant, which is something I really appreciate. The interior of the apartments have been recently renovated, so most of the fixtures are new and everything is very clean. Also, before I moved in, the carpet was either replaced or professionally cleaned, so it was also extremely clean. The grounds are also kept tidy, and I rarely see any litter, and any misc trash gets picked up fairly quickly. Lastly, the community here has been great. I don't typically get into community activities, but the neighbors here, for the most part, are polite and courteous. Most people are friendly and mainly mind their own business. That's not to say everyone is perfect, but for the most part, people tend to basically respect their neighbors.”

“This place looks good, but is poorly maintained and notices are never sent out to residences for things like:water is off or no hot water due to (maintenance), pool is closed, etc. Gates are meaninglessness since they are always open so there's a lack of security. With a car jacking, shooting and killing at an apartment down the street 1/4 mile away, not cool. Good luck getting anything fixed properly. They bandaid everything. Bug spray guys miss apartments, holes in the sides of buildings. Missing rent checks, lost paperwork, lost service requests, you name it. This place will give you gray hairs. Find a nicer place.”

“I must say.... The saying " you get what you pay for" definitely doesn't apply at this community!! They're very low rates for such huge square footages!! I'm in a townhouse with my roommate and I love my home! I'm also in the industry so customer service is definitely a priority and I'm glad to be a part of this community where the office staff makes me not just like I'm at home but also make me feel like if I'm a guest at a 5 star hotel. They remember who I am. They make a conversation every time I go into the office and always smiles and waves at me when they see me within the community. Im young and get home at odd hours of the night and day. I can honestly say I feel comfortable and safe being able to walk from the parking lot to my home and any time of the night. In a year I've only had to put in one service request and that was to replace my ac filter. Seems like the light bulbs are magic lol not one has gone out. Moral of this review I love my apt and love the office team.”

“Theresa Cain, Kimberly Morris and Karen Rojas are excellent! They the best leasing team I have ever had the privilege to rent from. They are thoughtful personable and go above and beyond their call of duty... I am so blessed to have transitioned to this Abbey from another. I love my apt I love everything about it.... they run this ship very well. Awesome team and the best customer service I have ever met... kindness goes along way...”

“This year i am renewing my lease once again, this place has been amazing. Teresa is definitely a rockstar, she always has a smile on her face and a pep in her step and that attitude definitely reflects on her staff, these girls here are so sweet, helpful, and genuine. It feels so great to experience such genuine kindness from them. During my time here this crew has become like family to me and i cant picture myself living anywhere else.”

“I know Alma I live in these apartments for 2 years. I just re-sign my lease because of her she was so nice and she did alot of the work orders that the other people in the office promised but never fix nothing. I don't like the parking but it's a good place to live.”

“Worst leasing office I seen it take almost month and still my stair case light and restroom fan dose not fix, and the manager assistance ( ALMA)is worse bad attitude with all residence when I told the manger (VEST) about that she said she can t fire hair I don t. I will not recommend this apartment for anyone its worsted management and old building fill of rouges.”

“We think the manager, Keara, is amazing. She has helped us with our lease and all of our questions, promptly! Patti”

“I am contacting the City of Houston so they can come do an inspection. I've had a roach infestation for the past month and pest control came (also took 3 weeks to come) and said there is issues with "sealing" needing done, which I spoke to the MANAGER, and it has been a week and they have done nothing. Other than the fact that the apartment is filled with cracks and terrible foundation, which, how I said before, not sure it's normal, but it's not to me, and I've never lived in an apartment with these kind of issues. TOTALLY DO NOT RECOMMEND THIS PLACE”

“We have lived here for almost 3 years now. Just had new people move in upstairs and they run around an stomp when I said something nicely to them they were rude. So I went to the office to complain about the noise and trash they keep throwing down on my patio. They said they would do something about it and still have done nothing. My family can not wait to get the house we are waiting on to get away from here. Even the Kids around here are rude. My son (9) was jumped by a kid on the play ground. We were also robbed. All the walk in gates are broken so anyone can walk in and the drive way gates are always open”

“When I first moved into the apartment complex I was really pleased. Then after the years living there they have gone down hill. Pest control never comes I have to fight with the pest just to live in peace. I saw a rat on the premises the other night (eww) The maintenance never gets done, they don't have a box to put in the maintenance orders you have to call and rely that they put your orders in in not they forget. I have been waiting on a couple of repairs around my house for about 2 months now and they have yet to fix anything. The gates for safety are always broken. The staff on the other hand is really nice. But to recommend living their I wouldn't recommend it they just changed management which never want to listen to your complains or problems on the house, but they do on other had if your late one day will send you a eviction notice.”

“I lived in this complex for more than 10 months and it was like a real nightmare for myself and my family. And I can give many reasons: 1)We had mice in our house (many times) and the leasing office refused to fix the openings on the wall, and in the end I purchased some tools and materials and close these openings by myself. 2) we have the main power gate not working and it is open always and my house was theft because a foreign car came across that gate and get in to the complex and stole money from my house and they run away by their car through that gate,. 3) some of the employee (not all of them) treated us in a way that we did not like and they were aggressive I have other more issues regarding this complex as well.”

“I've been here since 2005 and seen these apartments gone in the toilet. High school children park here during day and management doing nothing. They are old and run down. The people here are ignorant and sloppy. They bang up your nice cars. At night you have to park in another parking lot because people have guest over all night. They have cars parked that haven't moved in 5 months taking up parking spaces. In the morning when I'm leaving for work, I smell marijuana. Security is a joke and the gate hasn't worked over a year. My lease will be up soon and you bet I'm not renewing my lease. New management sucks and don't care about good tenants. They just want your money.”

“kind of ridiculous how much this little apartment has grown into a home, almost. since i've been here for so long, maybe i can shed a light on how this place really is. from 2001 - 2005, this place was quiet, well maintained, and safe. from 2007 - 2010, things started to change a bit. the residents were becoming rowdy, domestic fights happening late into the night, and maintenance as far as fixing units started becoming a bit lazy. considering the apartments that surround palm court, this complex is not that "------". if anything, that's giving humanity too much credit... most people in the world are obnoxious towards each other and you'll feel that anywhere you live. the only difference is their economic class. lately palm court feels like it's reverting back to how it was when we first moved in. the management are nice, my neighbors keep to themselves, and crime rate is relatively low. they renovated a lot of things a couple years ago and after a decade of living here this place has held up pretty damn well. there was one incident in 2011 where some ----ed up "gangsters" decided to beat up an older security guard (a very kind one, by the way) when the security guard told someone's child that it was unsafe to run around the pool. are you ------- kidding me? if you want to be hood, go move to the hood. don't run around acting like you're so hard when you live in ------- memorial. you have food to eat and running hot water? i think you're pretty well off. like i said, you can't give humanity too much credit. but there have been many times where i come home quite late, and never felt like i needed to carry a rape whistle/butcher knife/machine gun. befriend your neighbors, they'll look out for you. i wouldn't trust that pool though, it's usually PACKED full of kids and i bet they all pee in it. stratford is a great school that i graduated from. i was a pretty awkward kid and i actually enjoyed my high school days. overall, i have no real desire to move anywhere else. i wish they would cut us a discount for having lived here for over a decade, but that's a personal wish haha.”

“i moved in in november 2010 and at that time i reported that my stove didnt work well guess what it wasnt fixed until may of 2011, the staff is rude and do not want to fix anything i would advise you too move to any other apartments other than these”

“I've been living here for more than a year and it has been great!!!! no problems at all.... I love the location.. is close to the freeway, to Kroger, HEB, gas station... half a block to an elementary school, and a block to a high school!!! I mean what else could you ask for... the price is fair, the staff is good... EVERYONE has different experiences, mine with the staff has been great! now, the apartments are big... it has good storage, and what I love the most is the light it has!!!! lots of windows... and something that catch my attention the first time I came to this property was the window the kitchen has!!! I love it :) the rooms are big!!the dining rom has FLOOR not carpet which is soooo good!! mine has washer and dryer connections... it makes my life soo much easier! now. overall I recomend it 100 % !!!! :) :)”

“After my husband was out of work for a year, so we had to give up our home. I moved to the complex because it was affordable and in the school district my son already attended. Sometimes it's noisy, but management takes care of things quickly. There's plenty of parking and every time I have a problem inside the apartment maintenance is usually there that day. My husband complains about the lack of grass, but like I told him, if you want the lush landscaping, you will pay for it. I'm quite happy for what I get at this price. The staff is very friendly. The good thing about older apartments is you don't hear footsteps overhead and they seem better insulated.”

“The ultra-sleazy residents that flooded in after Katrina seem to have mostly left now (late 2010, couldn't pay their rents after all after the government pork payments stopped), but there still are plenty of the normal scum - the people who play ultra loud music in the parking lots at all hours and let their kids wander about late at night. This is a formal violation of the rent agreement that all residents sign - the problem is that the management does not enforce the rules by getting rid of the scum and let the normal residents live in peace. This results in high turn-over, so the management lets scum in to fill the empty apartments - a never ending cycle. In short, management is stuck with the kind of disfunctional residents that they deserve. This does not have to be the case. There are equally aged apartments in the general area that have much better behaved residents. Management could fix this simply by enforcing what is in the rent agreements and going to the trouble of throwing out the trashy residents or not renting to them in the first place.”

“You put in work orders and they say they will do something but they never do.”

“I have lived here for 2 and 1/2 years, and I have not had any problems. My car has never been towed, vandalized, broken into. The apartments could get some clean up as far as the grounds like putting grass in the dirt areas, but other than that not too bad. Every time I ask for a repair it gets done and usually within the first day or two. There are alot of loose children running around but that is the parents fault for letting them run around. I do have a roach problem but it was because the neighbors upstairs brought them with them and I can not get a fumigator because I have a newborn. We did put some glue stuff around and it really helped the roach problem. I am ready to move out but because I want to live in a nicer complex but I will definetly have to pay a good $200-$300 more month if I do.”

“I recently moved from Carrollton, TX and I was not familiar with the Houston area. This was the 9th place I had gone to look for an apartment. I needed something close to the Energy Corridor, so this was one on of the many I had on my list. I since I had NO luck finding an apartment, but I look at Palm and did love the aparment.”

“We have been living here for 2yrs. The maintenance staff and office staff(Carla and Norma) have promptly taken care of any maintenance issues we have asked of them. The place is old and and there are what appears to be lower income folk here, but that would be in any apartment complex of this price range. This place is very reasonable considering the higher priced homes in the surrounding areas. The windows are old so you do hear people outside, especially if they are talking loud. But you cannot have everything, unless you pay much more in rent at another complex. The gates seemed to have problems often, but it seems its someone vandalizing to keep it open so they dont have to use their card to gain access. Section 8 folk are everywhere, that's the law to let them live at better places and be subsidized by the government. Definitely not the worst place, but not River Oaks obviously.”

“Ok i live here going on 3 yrs and i just renewed my contract....Every apartment complex i have lived in always has bad reviews which are not always true...Most of the time its the ------ people that most likey can't come up with rent or get kicked out. As for Palm Court i moved over here because my sister lives here, and its really not so bad...Yes we have ------ people here there everywhere even when you pay $1200 a month you will still have ------ --- people.Their everywhere i mean if you complaing then why u still here?.Crime is everywhere im tired of reading that in every complex i've lived in, people we live in houston it is what it is!...Yes the water has been shut off and when i called they said the boiler pump busted....Hello u live in an apartment complex there leaks their stuff coming out the sewer, that stuff happens in any complex either upscale or cheap all the time why get mad...When u have a house what you gon do?...Call your realtor and complain...lol....No thats why i anit buying a house cause i can't pay to fix that stuff....In my opinion i like it here and im not going anywhere i like my apartment...Rent is affordable for me i just dont like them ------ --- apartments down the street....”

“These are the worst apartments to date. They pretend to have everything under control, but they let the water get cut off. This is West Houston. They are supposed to be upscale and professional.Not!! This is the hood. They tow your car when they want to. They don't fix anything. They don't appreciate working class citizens as residents. They use to illegal activities, ignorant tenants and Section8.No class about this place.”

“We recently had a death in the family that caused a lot of finiacial problems. Well when the problem was reported to the office staff they were rude and uncaring and wanted the keys returned to the apartment in two days. Not to mention that we have been residents for two years have never paid late or missed a payment. Always paid the whole light bill even though it was high most months. we were not asking not to pay the rent just asked for a little time to get the furneal out of the way and get the business straight at the bank so that the funds would be avialble. The fact that it is already a bad situation made worse by the felling of being treated liks a second class citizen. Everyone has expirenced death and they know that at times there are anywhere from a few problems to numerious ones that can occur. Showing compassion is not a crime and it only would have taken a few words to express symapathy. I hope that no one else makes the mistake of renting from this complex. They bait you in with decent prices and then the light bill is extremely high and they refuse to fix anything. My vehicle has been broken into two times.”

“this is ------. staff ------ n poorly traine "the High school is great .but this apartment's are bad. security????where?? those clown's w/ uniform r rude n dont have no respect for anyone.Office staff r a joke.not friendly a all!every day is a break in aptrtment or car's.smoking weed in tha parkinglot??? "wow" thas almost good. they have crack houses in the back. dont ever walk to the back of this propety at nite you migth get robe, stabb or kill just plain n simple. Dont rent in this place for you on good. oh! those secury gate's??? hahahaha another joke they alway's broke, n after Ike everything has gone really BAD...worse the living in the hood!!”

“I have lived in many apartments but let me tell you about this one, it has to be the worst complex in Houston. My car was broken into twice and towed once accidently by the apartment complex, managers refused to deduct it off of my rent or refund. To top everything off, i have personally warned their manager exactly 30 days before and gave them the new adress of where i was going to be, they said everything was okay and they had noted the notice on the computer. Then 6 months later i started getting calls from credit collection companies saying that i didn't pay rent for one month and i now owed them $700 something dollars for what ? .. for nothing! I personally went back and tried to square this off with their manager and she said that i didnt give them a written notice and they why i was charged but they had my number and new adress. Why i didnt know about this for 6 months and had to deal with annoying collection calls everyday. Im not even going to mention the rude security guards who think they are special forces or something flashing their lights directly at your face even though they recognize the car. I also have seen kids smoking weed outside in the back of the parking lot. Not a family oriented environment per say. Bottom line is, horrible management, old apartments, bad security, overpriced and they will screw you over if you give them a chance.”

“I have lived here almost a year and nothing that I ahve reported has been fixed I ahve had my apartment flooded three times and they have yet to fix the damage and there is mold and roaches out of this world I was so happy to move here because I love the area nad the school is so close I feel comfortable letting my son walk to school but my apartment looks like I live in a run down shack in the bottoms somewhere. The light biil has been extremely high over 300.00 dollars a month and I get attutide when I complain in the office I am so mad and fed up I just don't go there anymore I am in the process of packing up my stuff but I hate to move my son from the school and I ahte that the apartments are just getting your money and not doing any upkeep in my case I think I just got someone elses problem apartment. I am so unhappy no need to buy new furniture because house is a dump. Ashamed to invite company over because the paint is coming off the walls the guest bathroom has a toilet that is not attached that was like that when I moved in because my move in date came and went and they did not have the apartment ready. I had to move in with the gurantee that it would be fixed here I am a year later and nothing is done can not decorate the walls because the paint is coming off like wallpaper. My car has been broken into twice and during the Hurricaine because of poor drainage and trash my car got a lot of damage and on top of having to move I have to get a new car also.:-(”

“If you like small children that cuss you out or key your cars they carry fake guns around to try to scare adults then this is the place for you.Then if you even talk back to these misguided children the parents will beat you up.So you go report this to Mangement they say ohhhh no, nothing is done about it. Please do not move in here.They rent to crazy adults that are drunk all the time walking around cussing yelling all day long. What i can not figure out none of them work are we still supporting Katrina losers I pray for the day I can get out.”

“the only decent people here is just a couple people working at the office, the kind deaf man with his badass sweaters, and anyone else who is respectful of other's privacy and handling their paraphernalia smartly in their own homes, not the sidewalks.”