All 25 tenant reviews.

“I'm new and still haven't moved here yet but I can feel the positive energy since we met Alyssa the leasing consultant. She is very nice and cooperative. We hope to have good times in The Abbey at Jones Road. Alyssa is the best!”

“I've lived at this property for over 2 years now and the staff has always been friendly and reliable. The current upgrades to the outside and inside of the property are really nice. Definitely worth the price!”

“Although ive been living in this apartment for about 3 years, i am not going to be here forever. I love the convinience of living close to my job and thats what i like about this place. Otherwise, there have been all kinds of issues since i have lived here but i have to suck it up because that is apartment living. The issues that have gone on for years are water issues, as i posted on the portal wall about this issue and made aware of the staff and the new staff that keeps changing. Since the freeze in 2021 our water has been cut off randomly and at moments notice. Sometimes we dont have hot water for the whole evenings and we dont find out until we come home from work. The water issue is ongoing still and it was turned off this past week as well. Currently we are going through renovations and the contractors that were hired were very unprofessional and the leasing office was made aware of this immidiately. We had people drinking on the job and making these renovations, but you get what you pay for and thats abbey living. There have been break ins and stolen vehicles, mass text of accusations of smoking or tampering with smoke alarms. The staff can be nice but also very unprofessional in sharing information to only be returned to you by maintenance or even 3rd party contractors. The model home apartment is very well taken care of so beware when you finally get the apartment you signed a lease for. while i am here, i will do everything i can to make aware of these ongoing issues and to voice my concerns to other neighbors, this is the only way these issues can be trully resolved.”

“I’ve been living here about 2 months now. This is my first apartment in Houston. & I am happy to say I love it here ! My move in process was nothing short of amazing The neighborhood is quiet, the schools are amazing , maintenance rocks and the ladies in the leasing office are amazing. Communication is key & I love that they communicate & make sure updated information is put out. Thank y'all for all you do!”

“First, I want to say I have been dealing with the leasing office since early July August that’s when Diana was there. We review the model liked it but we’re trying to wait for the unit that we wanted which was a two bedroom two bath Diana did call to say she was retiring but we will be in good hands and gave me the information of the manager Alisha. It has been nothing but a very very smooth transition with Alisha and Alyssa being in the office all of my questions they answered no matter how many times I called . The unit is as it showed for the upgrades. The neighborhood is very very quiet. We came about 3 o’clock in the morning to see see if there was any type of activity, none at all, very, very quiet. The two bedroom two bath very reasonable price 985 ft.². I’m grateful for the management being able to work with us to get us in. I would highly recommend this quiet little community.”

“The office staff is amazing! They are very helpful, personable, and always willing to help. Everytime I come into the office they stop what they are doing and assist me in whatever I need. The two new people that are running the office now are just amazing.”

“Diana and Tammy are so nice and really welcome you in. My new apartment is very pretty, a little outdated but they said they are going to install new updates soon. I am amazed that every time I have called the office, they actually answer the phone. I am really glad I chose to move in here.”

“Great place to stay. I have been living here for 3 years. Wonderful people Felisitas and Val are great. They are willing to work with you on any problem or concerns. Maintenance men are on point. I had a wonderful wonderful experience. If your looking for a nice quiet place to live stop by.”

“Awesome experience! Valerie was such a great help explaining all the floor plans and knew exactly what I wanted. Thank you so much for the making me feel so comfortable and at ease during this period in time of choosing a new home.”

“Great place!! I really enjoyed it. The staff is super nice and I never had any issues. It's also in a great location. Only reason I moved is because I purchased a house. Ask for Valery she is so sweet and caring!”

“I love it here! Valery is super sweet and awesome and will meet your needs, wants and expectations. The property is clean and the floor plans are nice. I'm Glad I've moved here and to be apart of the community.”

“I love the property and the management staff is amazing!! The manager Felisitas was always very helpful in answering all of my questions and concerns. I never had any problems when I lived in the residence and the neighborhood is quiet.”

“After looking for 3 days straight and visiting ser geral apartment complexes I finally came to the Abbeh at Jones Rd and since the moment I walked in Felícitas greeted me with a smile and made me feel welcome and I left loving the place. I'm so excited and happy I found this place with amazing customer service!”

“I love living here it is soooo peaceful and the manager is outstanding !!! She's always willing to help and understands whenever I have a situation. Maintenance always takes care of any request I have and are also very friendly!!! I would recommend these apartments to everyone!!!”

“This property is the definition of pitiful. The property itself is always covered in trash, they are NEVER open when they are supposed to be. I go to pay my rent on a Saturday morning and they don't show up until two hours after the said opening time. The maintenance man Luis is awful at his job. He is extremely rude and doesn't ever complete a work order correctly the first or even the second time. If you want anything done, call corporate. Going to the property manager felisitas is just going to make you mad because she sits on her butt and orders people around by yelling at her residents as if they are her children. She has loud and obnoxious fights outside on property grounds with her boyfriend and beer bottles usually end up flying. You can't make this stuff up!”

“The staff is very friendly. It was a pleasure working with both of the young ladies. They made my transfer smooth and easy. I wasn't expecting it to happen so fast. Thank you both so much for all your help.”

“I love The Abbey at Jones Road! I was a pizza delivery driver for many years and always said that if I moved out of my house, this was the place I wanted to move to. I have NOT been disappointed. The staff is friendly and always on top of things. Maintenance requests are handled quickly. The property is well maintained. So glad I chose this property! I plan to be here for a long time. Thank you for making this a great place to live Felicitas, Elizabeth and Luis!!!!”

“I love the community the everyone here is so welcoming and kind and the manager Felisitas Gomez is the best she made my move very easy and efficient. I would definitely recommend my friends and family”

“I looked at countless apartments and I'm so happy to have met Cindy who helped me when I came in! I'm a current resident and I love the apartment that we are in! My husband and I moved from a small house to this apartment, we love it even MORE than the house! It's updated, spacious, I love the closet space, but the best part of it is having an amazing staff! Cindy has been there for me since day one. I visited town apartment searching and didn't have any luck until my last day. I called and she was professional, personable, and welcoming. I drove immediately over and am so thankful to have Cindy help me that day. From our move in until now, anytime that we have questions or need something resolved, she is quick to find a solution and maintenance get the job done! What makes happy residents is having a staff that CARES about you, who want to help you, and prioritize you to make sure that you love living here.”

“I am beyond grateful and blown away by the staff at the abbey. As well as the apartments! If you've had issues with other apartments credit/eviction wise, this is the place to start! They offer 2nd chance leasing! The apartments are completely beautiful! The updates in the units make these apartments look like rent should be very expensive!!! All stainless steel appliances, beautiful kitchen! Now the best part about these apartments as I said above is by far the staff! I found these apartments on a Facebook marketplace pasted by Felicita, one of the leasing agents, she was quick to respond late on a Friday evening and gave me some direction how to move forward! I went on Saturday morning when they opened, Cindy was incredible! I have had a lot of issues with apartments in the past and being denied! Cindy worked her butt off to help me get approved!!! My son and I would be homeless right now, had it not been for her hard work and commitment! I never once felt scammed or discouraged about the application process!! Not to mention they had all kinds of specials, so in total I was able to move in for under $1200(app fees, first month rent, renters insurance, extra deposit due to my credit), which was less than one months rent at my last apartments!! The apartments are very quiet, they come with basic cable with xfinity included! Which helps get internet and upgrade the cable at a discounted rate!! I can't recommens this complex enough!! Thank you Cindy and Felicita! You are much appreciated! I know I was a special case and drove y'all crazy calling so much! But y'all saved my son and I!! Thank you again so much!!!!”

“I love these apartments!! They are very quiet and the neighbors are friendly. The staff is very professional and friendly The manager has worked with me on several issues. She sincerely cares for her tenets. I would defiantly recommend these apartments.”

“I have lived here since 2015 and have enjoyed living here since the day I moved in. Management is great and Maintenance is very good!! I would recommend for anyone to come and live here. It is a very quiet community”