All 25 tenant reviews.

“Want to be woken up at 2:00 in the morning to gun shots, or having the adrenaline rush that can only happen when a band of cockroaches run across your body making you flail into adrenaline induced panic trying to get them off your face. look go further the presidio apartments is just your ticket. Enjoy the ambience of the rugged terrain, as your tires pop up and down on the potholes, and poorly repaved parking lot. Don't forget that stench of the rotting bags and bags of trash that litter the apartment complex dumpsters, bring a certain air of nitty gritty realness. Do you enjoy being treated like a second class citizen? Do you enjoy the thrill of hunting for a parking spot every single night because of the horde of unauthorized visitors that are allowed to stay 20 to an apartment all with rundown vehicles? Or how about having your rent increase almost by almost 30% every single year while they refuse to fix things like stoves and refrigerators? If this sounds like the slum for you then you should definitely come on in and pay the extremely outrageous prices. But don't worry if you happen to speak Spanish they will give you that inside rate that won't make it affordable for you. They're not racist, towards ---------, it's just African Americans, Middle Eastern, Asian, Caucasian, and any other race that happens to not be --------.”

“Wannels Serrata is a Conflict of Interest!! Complaints are sent nothing done period.¡!!!!!!!¡!!!!!!!!!!!!!!!!!!!!!!!!!!!@@!!!!!!!!!!!!!!”

“So here is the real deal. Is this going to be the best place to live no, you get what you pay for. Yet, regardless of what others are saying they do fix things around here. It's slow yes, they have a limited staff and it's a big complex so you have to deal with being able to wait if you don't have a 911 issue. I have never had to wait for 911 issues, they are on it and work fast to stabilize whatever is happening. Other minor repairs I have had to wait to get them fix. I have lived here for a while now and I have notice that the safety has improved. Yet, there will always be bad people at this price point. I have noticed that the manager is doing a good job getting the wrong people out of here fast. They don't play and will act fast to fix an issue. This area not just the apt complex has drug issues and a lot of homeless people that have started showing up. There no gates so that creates opportunities for bad people. With that being said. I feel mostly safe here it's not that scary. I like the staff and love the fact that the manager lives on site so whatever we face she has to deal with it too. Honestly, I think that is the reason that things have changed for the better since she took over. I have not seen any rats but I have had roaches form time to time. Yet, I found that if I clean my place they go away, also have did invest in some professional roach spray that really helped. Shocker. This is all bills paid, so all you are paying for is your rent. It's kinda of a deal. The units are big on the inside. Very ceilings and it's not that bad. I like my place and the fact that I have a lot of closets. It's nice for the price. I like living here for the most part. It's what I can afford. The schools are nice here, close to everything. It's a good area to live and this is one of the most affordable places to stay for the area and one of the nicest for the price point.”

“When we first moved in the dishwasher didn't work. It took almost a year before someone even came out only to find out is was a loose fuse. Every year my bathroom ceiling rots out and it would take weeks before they send someone out. We had to buy a window unit because the ac never works and the winter time they crank that heat up to 80. They recently replaced the ac units but ours doesn't work and they left a hole in my ceiling. There was a fire in the apartment above us in 2016 to which was caused by maintenance. We had to move to a 1 bed 1 bath for a month because our apartment got flooded. They haven't really touched that apartment since. The washer or dryers never work. Our neighbor's bike was stolen even though they chained it. I've heard gunshots several times as I'm getting home from work. Parking is a pain. It's hard to find parking when I get off from work and would have to park a block away at 11pm at night. I don't feel safe here at all. On of the upstairs neighbors is throwing bottles full of piss into out patio. My car has been keyed and my doors have been dented a few days after I got my new car. I have one good neighbor but the others beat on the walls at odd hours of the night. It's just been a nightmare but I'm stuck here because my roommates are stubborn...”

“The apartments always have trash everywhere. The pools are always green. Barely any washer or dryers work. Tomorrow I have to go do laundry at public laundromat because the machine to put money on card don't work and they won't get it fixed. I don't recommend these apartments to anyone. The laundry is my biggest concern. The machines have been broken for months. I don't have time to go public laundromat and I shouldn't have to. People throw trash everywhere, because they don't care about their community. I was thinking about signing one more lease but if they can't get the washer and dryers working then I'll start searching for another place to live when my lease is up.”

“If i could give this place -0.000 STARS i would. *****WARNING***** DO NOT RENT FROM THIS ROACH INFESTED, FLEE RIDDIN STRAY CATS, DOG FECES, PIPES BURSTING EVERYWHERE PLACE! THIS PLACE IS OLD AND RUN DOWN TO BE IN CLEAR LAKE. WATER LEAKAGE ALWAYS. WE NEVER HAVE WATER, HOT WATER OR PRESSURE FOR WATER. IF IT'S HOT THEY TURN OFF THE AC AND IF IT'S COLD THEY TURN OFF THE HEAT!!!! WHO DOES THINGS LIKE THIS??? EVERYONES APARTMENT LEAKS!!!! MOLD ALL OVER THE PLACE AND THEY SAY IT'S ONLY MILDEW, RIDICULOUS!!!! THEY SPRAY FOR ROACHES AND MORE COME OUT TO PARTY, LIKE REALLY!!! THEY DON'T FIX ANYTHING AND DON'T LET IT BE THE WEEKEND AND SOMETHING HAPPENS, THEY SAY WAIT TILL MONDAY! BUT WAIT THEY WANT THEIR RENT ON TIME THOUGH!!! AREN'T THEIR LAWS AGAINST SLUM LORDS MMMM. IT'S TIME FOR SOMEONE TO SUE THE HECK OUT THESE THEIFS! *****AGAIN I SAY, STAY AWAY ITS NOT WORTH THE MONEY OR THE FREAKING HEADACHE*****”

“The Presidio was my first apartment ever renting and wanted to get my own apartment approaching college graduation.... I lived there from June 2016-May 2017. From June to December I had no problems except for gnats which was easy to take care of. When I asked the maintenance to come fix something they did it within a week. I was hardly at my apartment I basically slept there and that's all. In January, after I graduated I was home more and I heard an rat in the AC unit. I told the apartments and they sent someone to come check it out and said there was not anything in there. A week after the AC unit was broken in my apartment. I told the office it may have been the rat that broke the AC. I started going over my parents house more after this, then slowly went back. I kept telling them I was hearing noises and they told me there was nothing. I moved a few of my things out around February and asked a maintenance guy for help and he told me there were rats in the walls. I had some things left and I would stay sometimes and one day I seen the rat in my apartment. I also seen droppings and they sent people to sweep and put out traps. I seen the rat again and they still said they didn't see anything. Once the office manager Maria came with a maintenance man and they mistook rat droppings for "plastic". In April, I informed Maria I was not going to keep paying rent because by this time I was not staying there and they had not caught the rat. I am in the process of going to court for eviction and have pictures of the rat. Please do not rent at the Presidio at Clear Lake, I thought this place was a good move because they had new management and renovations and it was affordable for a college student but I would not recommend anyone to move here. I have had nothing but a headache with them for the last few months.”

“WORST place I have ever lived at. THE WORST. We were finally able to move out of this hell hole and find a decent place in the same school district for our kids. When we moved we had a difficult time getting someone to do a walk through of the unit with us, at first they were trying to avoid it. But I insisted and refused to leave the office. This was after requesting a month in advance in writing via a certified letter! WHICH they claimed they never received! ( UUUH... you signed for it, genius. ) I wanted to make certain that after all of the issues that we had; roaches, rats, water damage from continuous flooding, mold in the ac, a colapsed ceiling under the bathtub upstairs from leaks they refused to fix--- we wanted to ensure they would not try to charge us for any of that garbage. I would say do not rent an apartment here unless you want to be surrounded by criminals. There are definite drug dealers living here. When several DIFFERENT cars pull up to your house at all hours of the night and you greet them at their vehicle, they never get out of the car and they leave after a minute or two... than what else could that be, other than a drug transaction? I tried calling the police to have increased patrols in the area, but that did not stop them at all. People arguing at all hours of the night like they are auditioning for Maury Povich. It's ridiculous. This was a decent place when I moved in, but it went so far downhill. I would not live here again if you PAID me three times the rent to do it! Mgmt could not care less about their property, litter is everywhere, people constantly bring home shopping carts that clog the parking lot. It was so repulsive. People just pull up in the car and throw their garbage out of the car into the street, grounds or parking lot. No one here seems to take pride in where they live to try and keep it clean, and why would they? When the property owners do not care to fix or clean anything, they have set the example. The price was good for the 3 bedroom, but trust me when I say, run away from this property, it is TRULY to good to be true.”

“This place is unprofessional and criminal infested. I've lived here and car break ins as well as apartment break ins has no limit. Maintenance is horrible and down right lazy. DO NOT make the same mistake as I did. Roaches and bat infested as well. I was robbed just recently and the office does nothing to show they care about their residence or the property. Run while you can... Laundry rooms are garbage.”

“Don't move in here!! We signed a lease in Sept 2015 and it took them a month in a half to get us approved that I was doing all the work giving phone numbers to people they needed to speak to to get approved. So our move in date finally gets here. We packed the car and drove to the office to be told our apt wasent ready. So they were going to put us in a different Apt. We go look at it and it wasent ready. The maintenance people were working on it and it had roaches in the Pantry and mold on the window seal. So I told them no. So then they come back and say our original Apt isn't that bad they can have it ready. Go to lunch and come back in a hour. So we did. We ask if we can go look at it. The office said yes and it wasent ready and our furniture was going to be here in a hour. The paint was wet. The carpet not cleaned and they had bombed for roaches so they were all over the walls and ceilings. So we told them no to that one. So they showed us a 3 bedroom which looked nice till we moved in. Roaches galore. Black mold on the ac vent. Mold growing on the window seal. Master bathroom leaks. Guess bathroom dosent drain. Black mold in guest bathroom. Missing closet doors. Missing carpet. The hall light is burnt out and now they have new owners and the old people and the new people won't do anything to fix the issues. Since September till Jan we have seen the office people change 3 different times. We signed a year lease bad decision on our part but Im looking to move. Oh and the laundry hook ups in the apt are a joke. All we have is cold water to the washer. Dumpsters are always over flowing and trash all over the grounds. The place in general is a dumb and roach infested. There's no noise. You don't get to control weather you want ac or heat. They decide that for you. You just get to chose how cold or hot you want it. You just don't get to decide when you want your heat or ac.”

“One advice for prospective renters: STAY AWAY FROM THIS PROPERTY! I signed a lease last August 2015 and it was the worst decision I've ever made. The unit assigned to me was far from the demo unit they used to enticed me to sign the lease. There were literally cockroaches on the wall when we walked in. The tub was clogged. The carpet was dirty with gums in some places (and they told me that my unit supposedly will have new carpet! The AC filters were all filthy and deadbolt does not engage. I reported all this when I moved in and it's January 2016 and none has been addressed except for the clogged bath tub. I moved in on a weekend and they suggested that I buy those cockroach bombs to take care of the cockroaches and they will reimburse my expenses but now their saying they are not going to reimburse anymore. I gave up on asking already and I hope that they feel proud and accomplished on what they did to me (I believe that what goes around comes around). By the way, there is a lot of those tiny cockroaches around which tells you that this place is a dump. Beware of their flat rate on electricity. You cannot control the AC thermostat; they will decide when to switch it on AC or heater. There is a lot of stray cats outside. The laundry facility is a mess (and usually flooded). They do not accept packages (FedEx/UPS) in their office. The only good thing about this place is I can ride my bike to work (I have no car when I first moved in here at Clear Lake), there is a Methodist church right next to it, and a Kroger. But now that I have my own car, I am counting down the days when my 7-month lease will expire (March 2016).”

“I use to put up with the terrible neighbors that leave trash around and have crap all over the front patios, which you have to look at when you come home everyday, and we put up with the terrible kitchen that is super tiny with cabinets that are rotted from water damage and falling apart, and the terrible AC/ heating system which THEY control the temperature and you are either hot or freezing, (why would we need the heat when it is 80 degrees outside?), and we put up when the fact that maintenance is non existent and NEVER fix anything, (I've been wanting for months for them to do anything about my flooding issue, a leaking dishwasher and water that comes in through the walls and Windows every time it rains) Not to mention the mold growing in the vents of the AC system from when it was leaking and they finally fixed that after waiting 3 years... Yeah you read that right! We noticed the issue when we viewed the apt and they said they would get to it before we moved in... It leaked into the bathtub, but then it spread to the ceiling and walls, then they finally fixed it. Why did we put up with it? Because we hate moving and we have kids in this really awesome school district and unfortunately we don't want to have to change schools for them. It is difficult finding a 3 bedroom unit in this area that fits our budget. So we stayed. But! Now we are living with roaches and rats, and I can't deal with that, I refuse to deal with any of this anymore. I like the extra storage and the spacious rooms, but the water damage, the mold, the swimming pool that is so unclean and unmanaged that I would never allow my kids to put their feet in it, let alone swim in it, the laundry facilities that always have half the washers and dryers not working, the grounds that make you feel like you live in the slums, the consistent electrical issues, (half the outlets don't work, and we have had several unexplained power outages, I suspect faulty wiring, it seems likely since nothing else had been updated or maintained here) we've complained, but they will not do anything, they are pretty rude and incompetent. You know they sent a guy around for my rat complaint finally, who gave me a couple of sticky traps, and he said that's all he was authorized to do (THEIR exterminator) he said that they have a huge rat issue here and they are refusing to do anything--- he actually told me to catch one and bring it there to the office and show them, then maybe they would do something! What do I look like? I'm no Steve Irwin or Jungle Jack Hanna, I ain't about to catch no rat and carry it to show anybody! I'm done! I'm out! Rent here at your own risk!”

“I like it here. Great price. Good location. People let their dogs poop outside and don't pick it up so it smells sometimes. Pick up after your pets, it's not that difficult. Anyway, maintenance picks it up eventually. Good place to live for a reasonable price.”

“I've lived here for about 3 years. Up until last year, I hated this place but it was affordable for me and my kids and unfortunately, we weren't in a position to move. Last year though, I was at my wits end about to leave this place. Fortunately they got a new manager and I transfered units and haven't had any complaints since. Okay well, I had some complaints. I had a few maintenance issues but they got taken care of. The only thing that still remains is the trash left all around the dumpsters. But this is the cause of lazy people not wanting to put their trash in the dumpster container. Come on people, it's not that difficult!”

“The price is right, electric price is set, new colors outside! My biggest complaint is the trash. People around here... Pick up your dang trash. We complain to manager. Them boys are always picking up. If people would pick up after themselves they may get to my work order sooner!”

“As a current resident I have enjoyed living here. The staff in the office has always been helpful and maintenance has been quick when handling work orders.”

“Lived here for 7 years and have seen many changes. By far the current staff is the best. They work hard to keep the place clean and stuff fixed. I plan on staying for a long time”

“I have to agree with the person who wrote a review in may 2014. If you are someone who does not care about being treated as if your concerns DO NOT matter, living in filth, outdated appliances, and cabinetry falling apart then this is the place for you. Customer Service is non-existent. Professionalism is out the window. They are incompetent!!!!! It seems like there main intentions are to rent out there units no matter there quality. This place has a nice layout but management does not take care of the property the way they should. Trash can has garbage littered on the ground. The outside AC units are SOOO loud! I moved into the apartments under the pretense that it was move-in ready......That is not what i walked in to find but instead the a/c unit leaked into the bathroom and was pooling on the bathroom floor. Because the AC unit was not operating "PROPERLY" i didnt bother turning it on so inevitably the apartment became SUPER HOT. The garbage disposal was jammed and there was obviously a roach problem. I would not believe a word management says and if anything I would get everything in writing and make sure that they actually follow thru with what they say they will do. Very lazy and incompetent staff such as KARA, AMANDA, and KAthleen. They dont care about you! just about your money. The way they behave is as if this was your problem that was brought upon by YOU instead of there problem due to lack of work ethic by there staff. I should feel at ease moving into an apartment not on edge”

“I've lived here since sept.2013, it's May 2014, & I can't wait to get out of here, you pay way to much for what you ask for, the kitchen is way to small to even do anything in, the A/C is a nightmare! When it starts getting cold everyone has to wait 3 days (below 60 degrees) for them to turn on the heat, the summers are dreadful, it barely blows out cool air, you're lucky enough to even get your apartment cooled down, may I add that this is a 1 bd.- 1bth. Apartment, we requested for them to fix it when we first moved in but after a month but we gave up! Our bar latch on our door broke & requested for them to fix it (that was a month & a half ago) as well as a filter for our A/C. It's so noisy, dogs barking constantly, people playing their music all through the night, screaming fighting, cars constantly honking & screeching. All in all, don't waste your money moving in here, it might seem nice at first but once you settle in it's like living in hell. May I also add that I lived in these apartments when I was little & when they were also called (Chateaux Dijon) & I loved every minute of it! So whoever is running this place now is basically running it into the ground!”

“This complex is roach and rat infested do not move here!!!!”

“The application process was pure hell. Took 2 weeks to get approved. And the leasing agent was horribly rude to us every step of the way. She is still rude every time I've had to go into the office. Something I really try to avoid doing. Maintenance requests go unanswered. There is trash everywhere. Partly because many of the residents are disgusting slobs and partly because the staff never cleans the property. I have seen dead rodents and stray animals too. The heating and cooling system is unpredictable. As are the water temperatures, if the water is even on. The only thing this place has going for it is the ability to draft your rent online so you don't have to deal with the rudeness in the leasing office every month. That and they have 3 bedroom apartments which are hard to find in Clear Lake. I suggest ya move on. Buyer beware! Buyer beware!”

“problems with this complex i will address. 1.ac 2.parking 3.office 4.grounds 1. AC, we never Really liked what the outside of the complex looked like but we decided to look inside anyways... and im not going to lie they do look nice inside and that is why we moved in the fact that you have a fixed rate for the electric ours was 85$. WORST DESCION EVER. we move in and the first night was great as well as the second night ...come the 3rd night our ac goes out and is not cooling the apartment. and its not considered an emergency so no one ever came out... our ac stays at 75 - 80' degrees no matter what even though we have it set to 65'...even though its like almost 100' outside....no body ever comes to fix it. currently its been like that 3 days all with promises from the office they will send someone...still nobody. this point im ready to break my lease. not to mention the roach problem in the kitchen. 2. PARKING. so there are covered parking that you get that is YOUR SPOT . "reserved" but everyday this week there has been 1 after the other car parked in my spot... and they do nothing about it...towing enforeced? no. i end up having to walk at night through the lot to get inside...the lot is to small ive already wrecked the side of my car trying to get out of a spot. 3. the office is full of liars . i'll leave it at that. 4. GROUNDS. sray cats/kittens everywhere that make this complex smell like ----!!!!!!! and the overwhelming amount of wasps / bees. mail papers all over the floor like come on....have pride in your complex rather then sitting your --- in the ac office doing nothing. i cant wait to move out of here once my lease is up and i hope ive saved someone else from moving here.”

“This is one of the worse apartment... Reason for this is.... Ac works really bad... Water supply get cut off without notice and they give a reason its maintainance... Maintanance is really poor...have to call alot of time to fix even if it major problem... Lots of roacheses no control from apartment.... Anyone can park in ur parking spot..and when u talk with manager then they ask u if u have seen any empty? And they never get tow... One time mainance guy steal money when they came to fix my problem...and i told d manager and they told me they ganna talk with the contractor.... Washer and dryer is broken... Thats why i feel its worse...although the price is cheap..but for cheap price u r compromising alot...”

“When i first moved in the this place it seemed nice and was really cheap. But after 3 months things started going down hill. At 3 months we got a note that a women got attack by a guy but was able to get away. Then cockroaches started coming. I complained in October about them and they say they sprayed but I was not here to confirm that they sprayed. The changed who the terminator was and after having them come spray about 4 more times and getting no luck getting rid of the bugs they said they'd do and heavy spray for 3 weeks and that would get them out. Well no such luck. The bug guys just put some goo in my kitchen cabinets and held something to spray in two areas and said they were done. These cockroaches have gotten into the TVs, computers, lighting areas, and are all over the kitchen in the dishwasher, atop of the refrigerator and in the cabinets. No matter how clean you keep the place they won't leave. The only reason the parking is semi good is because everyone is leaving so no one is complaining about where you park. They do have possums here. They have stray cats and dogs. I have had to call to send hurt animals to a clinic cause they were not mine. My kitchen light went out and they have yet to fix it and its been a week. The noise you can hear if they are right outside your window or if there is a yelling fight. My boyfriend was home once and said a guy had a key to get into the apartment but because we locked the deadbolt that has no key the guy couldn't get in. That was at 8 at night. My boyfriend didn't let me walk from my car to the apartment that night because of the guy. I was in the office recently and there was a guy who wanted out of his lease because someone had broken into his apartment and didn't feel safe. He said that was not the first time they did that. Plus it sounded like they were not going to let him out of the apartment because they had a contract. My bathroom leak water. We hardly ever have warm or even hot water even when you shower at night. AC is damaged somehow and because you don't get to choose if you want heat or AC you are either always freezing or always hot, guess that's where a boyfriend comes in handy. The painted the bathroom-including the tube which is now peeling away. I don't think I'll get my deposit back because they half do things that they are suppose to do. I was native a year ago about where to move and choose this place but I won't recommend it to anyone. Its horrible knowing that computers and electronics are going to break because the Presidio could care less about your things.”

“Cockroach and rats are everywhere. My kitchen used to have a flood because the drain pipe was broken. And the staff do nothing in two weeks with silly reasons to prevent fixing it, although I came to the office and requested everyday. Same situation with others major and minor problems. Water and a/c get shut off often, usually without any notice. I will move out Presidio at the end of Feb 2013, and would never live there again.”