All 25 tenant reviews.

“Good evening my name is Phillip. I would like to say that I had a very good experience with miss hope and the staff they were very kind and considerate. The place looked like it was well kept and it was fat a reason and price as well. I will be looking forward to moving there soon.”

“All of the five star reviews on google are asked for by the staff. This place is horrible. The parking situation is atrocious. They have roaches. They never fix your maintenance request in a timely manner. Loud and ------ tenants.”

“I’m thinking about moving here???????? It’s the recent reviews that’s scaring me. I have called soooo many times even sent emails and I never got a response back at all! On apartment showing and when I did talk to someone I’m rushed off the phone. I do understand they might be busy. It’s just some of these reviews are accurate about this calling and rude customer service”

“DO NOT let me say it again DO NOT move here. It is a waste of money. They never fix anything, they charge for everything, for instance there’s valley trash Sunday through Thursday and they never come pick it up and they charge you two different trash fees that totals out to $40 a month on your rent. The mail boxes are always broke packages always gets stolen. Just over all horrible. I will not be resigning a lease here.”

“DO NOT RENT HERE, PERIOD! I have never been a tenant here, nor have I ever lived anywhere near Houston. HOWEVER, I am apparently the account holder of multiple electricity accounts at this apartment complex that have SURPRISE SURPRISE ended up in collections and left me fighting for the past 9 months to restore my credit to 800+ like it was previously. Upon calling into their front office, these people could care less and they make me believe that they are in on it all, which I wouldn't be surprised if that was the case. I'm not a prejudiced person, but it makes me feel that way considering the perpetrators that stole my credit are all ------ --------- & women that would rather steal from people with great credit rather than pay their own goddamn bills. Nothing but SCUMBAG TRASH lives in these apartments. If you want to be surrounded by ------ thugs, drug dealing, gunshots, thieves, scum bag trash, etc THEN YOU WILL FEEL RIGHT AT HOME at this dump piece of ---- apartment complex.”

“If I could give this place zero stars I would. The revolving door which is the office staff has been nothing but a huge headache. We asked Gladyss when was our move out date to start the process to issue a notice of vacate and supply the notice within the terms requested based on the date given to us by her. Now coming onto the new year and month we call to get the prorated rate to pay our rent on time like we have every month since day one. A new property manager answers, one we're not even familiar with and she tells us the date that was given to us was incorrect and we have to pay for an additional week that was not communicated to us from the previous staff. The whole situation is weird and seems like a scam. I called the electric company in advance to give them notice that we would be leaving by the date given to us by Gladyss. They confirmed with us that someone issued a request to start electrical service in our unit for the day after our cancellation date. So someone knows we're set to be gone by the date given to us by Gladyss. We have a copy of the notice given to them with a signature from Gladyss stating the date given to us but they refuse to work with us. This isn't my only gripe with them. There has been several serious crimes including murders and assaults. I am not even exaggerating, a simple search of the area will pull up the crimes. There's been two murders and an assault in my phase of the complex. The front gates continually have issues so random people come and go. Parking is huge issue. There also seems to be a serious issue with tenets not throwing their trash into the trash bins. My husband and I drive by the dumpsters on a daily and there's consistently trash bags/old furniture left outside of the bins. There's fast food trash always littered around the complex. It's a junky mess. I wasn't even going to write a review of this place but the last straw was the new property manager dismissing the error her front desk staff made and refusing to work with us even with evidence and receipts. I wouldn't recommend this complex to my worst enemy. Be careful and don't rely on the front staff as the turn around is scary. Documents and copies don't matter to them and someone must be scamming to get extra monetary gain.”

“Do not live here!! I've been here for 6 months and my car has been stolen, my boyfriends truck has been broken into multiple times, they towed my car when I have a resident sticker, they treat you horribly & they do NOTHING to make ANYTHING BETTER!! The gates never work and apparently neither does the staff!! AWFUL AWFUL PLACE.”

“I moved into this complex about 3 months before the big hurricane hit. Every single unit on the first floor was evacuated from waters that had reached six feet high on those first floor apartments. My apartment was on the second floor, but I was displaced, and got back to my apartment 2 weeks after the initial storm. At that point they had given me 10 days (which started at the the first of Sept), I didn't get back to the apartment until Sept 5, to move out or pay the rent. Which I had no money or ability to move at that point. The apartment offered $100 off rent, even though I was literally incapable of getting to the apartments for two weeks. However, I moved forward, but I started noticing mold on my door a few months later, I complained at that time, and they painted over my door only for the mold to grow back through. I noticed mold in my vents and light fixtures a couple of months after that, only for them to replace the covers of the vents and light fixtures. I still see mold in my vents to this day, and I am now moving out because of that mold which I'm sure has riddled most of, if not all the buildings on this property. They continue to sweep the mold under the rug as new tenants file in, but be careful and keep an eye on this. Mold grows up, and I'm sure it has grown into all of the apartment's walls at this time. DO NOT MOVE HERE! Management will continue to sweep things under the rug and demand money or evict as quickly as possible. Just pay a little extra and move to an apartment close to here.”

“I haven't come across anything negative to say about this community I love it here! The maintenance staff is on top of everything. And all of the staff is friendly! I honestly feel like they care and aren't just pretending. And if they are they deserve 5 stars for their acting :)”

“DO NOT BY ANY MEANS LEASE HERE...U WILL BE SIGNING UP FOR MONTHS OF CONSTRUCTION NOISE, no parking...lazy maintenance and crappy appliances that are atleast 15 yrs old. Managment is "forgetful" , cheap and unprofessional. Not to mention random residents who most likely deal there.”

“I moved in a month ago...the area is quiet until the workers come by (construction) not a bother since I'm living for work right then. Demetria has been very pleasant and helpful. I needed a few things fixed I am still waiting on that ...the gate however is always open...defeats the access card and gate code option... overall everything is ok .... the appliance needs an upgrade they're old!!!”

“I recently moved into these apartment and it's been nice not much traffic or loud noise afrer around 5:00pm there is some construction going on that happens in the morning but I'm Usually at work during that that. I also wish there was a dead bolt inside lock on the door that couldn't be Accessed from the outside for when my girlfriend was home alone it would make me feel much safer also knowing that the front gate is broken so really anybody could get in.”

“The staff is always so nice when I go into the office and they are always so helpful when I need something. Love our maintenance crew too!”

“We love it here. The Cares team is awesome! They have free events every month and it's a great community.”

“Nice and Quiet neighborhood. The staff is nice. The amenities seem to be in working and nice order. We like it a lot! We wish that communication between maintenance, office staff and tenants were a little better. Maintenance tends to try to quick fix items, rather than actually fix them and some times it takes them a little longer to get to you. If you reach out to staff, they do try their best to resolve the issue. We haven't had any issues with safety. It is usually very quiet and peaceful all day and night. When school lets out for holidays, children can be heard outside playing during the day, but that's to be expected. :) They're pretty pet friendly, but they're company does follow the breed restriction list.”

“Love it! Nice and quite complex.”

“I just moved in to these apartments. I have one month living here....I have had problems with the refrigerator, tissue, and plumbing. I had my bicycle on the balcony and somebody tried to steal it last night.... Fortunately I could realize when the guy tried to jump into.....I can't believe it....The staff is nice and they try to fix the problems with the apartment...But I don't feel secure any more....”

“Could have better parking but overall my apartment is nice and haven't had any issues with anyone living there.”

“When I first moved here in January 2016 it was amazing. I have never had issues with roaches or the office or maintenance. I will say the maintenance crew is absolutely amazing. Since October I had an altercation with my ------ fabulous neighbors because their teenager kids where constantly picking on my 10 year old and choking him out. When I confronted the teenagers to leave my son alone and to not touch him ... next thing I know my husband, myself and my son were surrounded my 30 people (some the parents of the children) and luckily someone called the police. Since then I had a car follow me to work and the same day they followed me to work they pulled a gun on my son (this was November) I know it was the same car because when i got home at 6 the car was there and they left behind a bag of trash with a receipt - they get food stamps and i googled the address to find that they were by my work that morning - i dont think that was just a coincidence. As of last week they have now keyed my car. The office says they can not get involved. While I do owe the property money I would rather take that money and move some where safer for my son and I because under the extreme measures these other people have taken I do not want to stick around and find out what they will do next. Our lives are too important. I have written corporate and have yet to hear from them. The kids are also constantly waiting outside or around my apartment waiting for my son to come out so they can jump him - i know this because some of my neighbors who know my situation hear the kids and will come out and chase them off - I enjoyed living here until recent events but because no one can guarantee safety and because the office wont get involved I have no choice but to leave. It is sad because all these kids run around without parents monitoring them and you would think given the circumstances the office could at least tell their parents that they need to be supervised or stay inside. IF you live here just please be careful - one of the childrens parents came out smoking pot and kept telling his wife to just "say the word" so that they could jump my husband and myself. So again if you are wanting to live in fear or if this is how you live and raise your children then this is the place for you”

“Don't waste your money here! It's a rundown complex and just not worth the price. Management does nothing to help with residents concerns. The office staff is horribly rude. Save your money and go some place nicer.”

“Awesome community. Love the area”

“I have lived here ar tbe enclave for several years now and love it the staff is friendly and courteous, its a quite and pea ecul community. I resigned my lease once again so i plan to stay another year.”

“I made time to write a review because I had my doubts based on the reviews. I toured the property with no issues. The girl that toured me was nice and informative. Even better I was offered a good special. I went ahead and put in my application. I'm on a budget and the price was just right. I have been a resident here for about 1 month. My apartment was clean when I moved in and no one bothers me. I have had two work orders and both were comepleted the same day. No complaints here. I will keep yall posted.”

“The office staff is very nice and quick to assist with any issues or concerns I may have. The property is maintained very well. Despite the presence of many children, the community is still very quiet.”

“I'm not a resident but I was interested in becoming a resident. However; the process was very agrravating. I applied over a month ago. I gave them my personal info yet no one contacted me to tell me if I had been approved or declined. I had to keep calling only for no one to answer the phone. I emailed them no response. When I finally get ahold of someone they tell me there's more info I need to turn it. The staff was not friendly at all. Because of how unprofessional they are changed my mind of residing at the paramount! I've never had issues with applying with an apartment. They usually get back to you within a couple days not a month or should I say over a month because I still haven't heard anything til this day!”