All 25 tenant reviews.

“Moved in from out of town only to find the apartment dirty, and feces stains in toilet The only response I get from the leasing manager, Rubi is “I don’t see a service request”. 0/10 Customer service from the beginning. Day one, my $60K car gets towed Week two, the car gets stolen Went to leasing manager Rubi, and she abruptly told me she was busy, as if she wasn’t interested at all. 30 minutes later just tells me to fill out a form, & she will send over camera footage to only police when available, not me. Of course that was a lie, no videos sent, not sure if the cameras even work. Numerous breaks ins in the apartment Upon ending my lease, she wants to charge me $1000 to clean the place, & threatens to send it to collections before I even get a chance to respond. Not surprised, as she’s eager to take advantage of you every chance she gets. Bad business DO NOT MOVE HERE!”

“Omg thank you! I want to say thank you to the leasing specialist (Cieara and Frank) they took really good care of me. lets not talk about the view, I have an amazing view top level I can see the NRG center and I like when close my door you don't hear outside but then again when I'm outside I don't even hear traffic. I see people picking up after their dog (I love to see it they're respectful). I had a maintenance issue and the guys was on within minutes to tackle the request. They're fast and have such great customer service. And I would like to say thank you Milly and Rubi for helping my mom with her account balance she could not understand it again thank you guys for leasing to me at this beautiful community I'm happy to be here feels like I'm at a resort especially at the pool amazing pool view.”

“Me gusta portico kirby, el personal es muy atento, la gente es muy amable , es un lugar tranquilo y limpio y tiene muchos beneficios, como piscina gimnasio , es un lugar cómodo y seguro para vivir con tu familia.”

“All I can say is that I'm very thankful for my stay here at Portico Kirby. The entire team made me feel welcome. The fitness center is a plus and the pool is great. Great location and closed to the medical center. The maintenance team is hands on with the request. You get what you pay for and all I can say that is worth it for the service the we get!”

“Portico Kirby es un lugar tranquilo y limpio para vivir. El apartamento muy lindo y sus facilidades hacen que uno se sienta cómodo y a gusto. Excelente ubicación en Houston, cerca del downtown, atracciones principales y en buen vecindario. Los residentes son muy amables y amistosos. El personal de oficina y mantenimiento hacen excelente trabajo. Estoy muy complacido. Lo recomiendo al 100%.”

“!!DO NOT GET UNIT 612!! Lived here for 2 years, at the start of the second year a family with at least 3 children ,moved in above us and I swear the number of children they had multiplied every day. Constant running, jumping and thumping noises from above. Despite numerous noise complaints to management and writing a note to the neighbor asking for some semblance of control over their children, they never got better. If they aren't destroying their apartment above us, they're running around in the dog park just outside the window or running down the hallways screaming. I swear these children have the lungs of olympic swimmers. Also, they wake up at about 6:30am and go to bed around 11pm, so using "constant" to describe the duration of their noise, is actually an understatement. Furthermore, after the winter storm the bushes outside the apartment were never re-planted so foot traffic was constantly passing by my 1st-floor window. Don't be fooled on the tour- they replanted the areas they show off but the rest of the place looks like absolute crap. Finally, management accused us of stealing our own trashcan (??? yeah you and I both are confused on why the heck we'd do that) and just raised rent by 20%. So if you want to overpay for psychological acoustic torture in a shabby rundown apartment, please apply for apt 612.”

“Living here has simply been a blessing to me and my Family. We have been through some tough times this past year and a half and the level of care and respect that the office staff has is simply mine blowing. I Thank God for them every day. I don’t know where I will be without them. The new office manager Ms.Milly came in here and fit right in. I already feel a connection with her. She is a warm good hearted person. And I can tell she cares about our community. Although I will miss Miss Ruby the most. I wish her the best of luck. I’ve been living here for almost 4 years now and I don’t think I’m ever leaving. Love Kymberli Browder”

“I wish I could say this review comes from a resident by we didn't make it that far. Flew in to view several places and fortunately this one the last one we went to. We had appointments at all but they were all accommodating and understanding except this one. Ironically this one had the most staff. I counted 4 different people, one who I believe was the manager, and none wanted to help. We were offered water after asking for it but beyond that were told we would have to wait. That was a red flag for me as a professional and sure enough as we were leaving and speaking to a resident, she stated the management was not very responsive and the manager was rude. I'm pretty sure that's the same lady who closed her blinds and called over, the one lady, Cindy who attempted to help. She told Cindy our appointment was at 4 so we would have to wait the 2 hours. No one offered a brochure, to answer questions or simply look at amenities. I'm sure they look great but the service is horrible. Luckily we found a great place in a great neighborhood.”

“It's not great. This is probably par for the course as apartment companies go, but the office staff are so sweet and friendly when you're touring, but as soon as you're signed to a lease they don't want anything to do with you. If you do hear from them, it'll be the manager with an ALL CAPS email (sometimes multiple times a day) threatening fines and talking to you like a child. There is a MAJOR crime problem at this complex; I'm talking several cars PER WEEK get broken into. Ask any resident. Management doesn't care and the security cameras don't work. Units look nowhere near as nice as what you see advertised -- make sure you see the actual apartment you'll be getting, because only a tiny handful of units in the whole complex are updated like the photos on the website. The rest are garden variety cheap apartments with tan walls and ratty carpet, most with old, barely-functioning appliances. My AC is loud and weak, the refrigerator drips onto the floor (and they refuse to replace it). The Internet (that they make you pay for, you have no choice) is terribly slow, insecure and unreliable. The location is good, and that's about the best thing I can say for the place. Although it seems to be one of the less expensive complexes in the area, it's still overpriced for what you get. The community social events (sponsored by a different company, ApartmentLife) are a nice feature and have been enjoyable. The pool is OK (very loud and often full of small children) and the grills usually work (although they're usually filthy). The dog area is neat and usually pretty clean, although don't ever count on the baggie dispenser being filled. There is a package locker system but I've found a lot of Amazon delivery drivers don't know how to use it, so things will still get dropped at your door (if you're lucky) or just tossed beside the lockers in a pile. Half the time when you do get something delivered into a locker (you get a code texted to you) it gets dumped in the one huge closet-sized locker with 50 other packages and you'll just have to dig around for it. I wouldn't live here again. The crime issue is the biggest problem and something management refuses to get serious about. The things they do get serious about are all either cosmetic (power-washing, door painting, updating the pool furniture), or designed to squeeze more cash out of you (valet trash and fines, internet "service"). The resident portal doesn't save your payment history, doesn't give you a full accounting of your monthly charges, and until very recently did not allow you to submit trackable maintenance requests in writing. It's about the furthest thing from sophisticated and upscale, despite what the website would suggest.”

“Great place to live. Been here over 7 years. Great location if you work in the Medical Center. It's a Class A property and very affordable compared to the properties in the area. Management staff is great and responsive. The assistant Rubi is amazing at her job. She provides quality customer service and will take care of all your needs. There's a new management team overall and they are taking steps to make this place much better. The management here has really kept this place clean. This is Class A property. Compared to other properties in the area, it is far MORE AFFORDABLE. That's a big reason why I have stayed here as long as I have. I would highly recommend this place.”

“My family lived Portico Kirby for 20 months. We love the apartment because it's safe and in good maintenance. We like the facilities very much, for example the swimming pool,the gym,and BBQs. Especially the pool is wonderful for kids and adults. I will choose to live here if my families come back Houston in the future.”

“Be careful just looking at the star rating. The five star ratings are from people that just toured the place and get a discount on rent. Ask the actual residents. Cons: 1) Maintenance horrible: Broken AC for over 2.5 weeks in July/August. No response from management. The window unit can't cool below 80 degrees in one room. We have had to sleep in living room for over half the month. It is still broken as I write this. Separate issue the track lights were out. Took them three weeks just to drop them off. Had we known they were this incompetent, we would have just bought them ourselves. Separate issue: We had a broken toilet in a one bedroom unit that took over 24 hours to fix. (They literally had just turned off the water in a separate part of the building). The only way to request is through a phone call and majority of time it is not submitted. 2) Safety is not a concern for management: car broken into and battery stolen. We later find out after speaking with other residents five cars were also broken into. The management never let anyone know and also the cameras are not actually functional. They also spent more money on powerwashing (look at the siding and you will see absolutely no difference because it didn't clean anything) than on fixing the security gate. This complex is near a high crime location. 3) Old units: do NOT rent an apartment here without looking at it in person. Do not just look at the upgraded units. Our bathroom sink is cracked, the carpet is nasty, the wooden cabinets must have been installed by a fifth grader. We even had to take off some of the knobs because you couldn't open one of the drawers because it hit it. 4) Dog park area rarely has poop bags and some residents do not pick up the dog poop. 5) Management and office workers: With the exception of Glenn, the other workers are rude and more importantly incredibly incompetent. 6) Using Christ as a marketing tool: This one is just hilarious because I do not think you should use a poor carpenter who cared way more about character as a marketing tool. I would love to know if Madera gives away at least ten percent of their profit. 7) Spending money on ridiculous superficial "upgrades". Wasted money on new cabanas that no longer protect from sun. "Remodeled'" the gym but all they did was change carpet and get newer treadmills. Pros: location, pool, gym, and resident community (we love the people that live here) You will likely find this anywhere else though for cheaper.”

“I've lived in this apartment complex for around 5 years and would have rated it at least 4/5. I love my apartment and had a very positive experience. However, the management has recently changed and so far this has significantly impacted my experience. The first thing I noticed is that the hours changed. They are now closed on Sundays and only open during regular business hours (8:00-5:30) during weekdays. If I get a package or need to go to go to the office, I either need to leave work early (not easy to do) or wait until Saturday. I guess I can start using Amazon lockers, but the last I checked, the closest one is almost 10 minutes away. It may not seem like a huge deal, but going back and forth would take an extra 20 minutes of the day which is frustrating. And if I need to speak to them about something, I have to take time out of my work day to call because I do not think they even have an e-mail address anymore (unless it has been recently added). More importantly, before the change in management, every maintenance request I had ever had (including simple ones marked "routine" like needing a lightbulb replaced) would be done within 24 hours. Now, I cannot even make a request online so I have to call or go to the office during business hours. I've also been told that requests can only be done when they are open. With the change in hours, this means that when I had an urgent request, it had to wait a few days before someone could look at it. I don't mind waiting a few days for small requests, but having to wait a few days for urgent requests is highly inconvenient and makes me worried about what will happen with an emergency request. I have not had a chance to speak much with the staff, so I cannot speak much to them other than the fact that it is much harder to reach them than it used to be (no way to contact them outside of very limited office hours, no e-mail that I've seen, etc.). I will say that the staff who worked here before were wonderful! They were always very friendly and helpful. The management change is recent (within a month or two), so I really hope that some of these things can get addressed (ESPECIALLY the maintenance and soon), because if not, I may have to start looking for a new apartment. After loving my apartment for 5+ years, it's a disappointment, but these are very significant concerns.”

“While I love the location and the pool/gym, the new management is terrible!!!!! Their phone is still not working (1 month in), maintenance is nonexistent, and the staff members are incredibly rude. It does not take a month to work out the kinks as these are basic apartment management duties: billing for rent, maintenance requests, etc. They also changed the office hours, and when they are open on Saturday, they are never there to let you get your package. Sadly, they have increased the rent prices saying that Portico Kirby is in the "museum district." The closest museum is 3 miles away. Although I love our apartment, we will be looking for another place to live.”

“Let me start by saying I signed this lease when I lived in Colorado so all I had access to was the photos on the website, which are completely misleading. From the moment I stepped foot onto the property it has been one issue after another. From the moment I moved in I got an attitude from the girls that worked at the front desk. The next few months consisted of the same unwelcoming and downright rude attitudes from almost everyone at the front office. The hallways are dirty and dingy and people consistently left out their trashcans. The inside was hardly any better. When I moved in there was only one light in the bathroom and after a few notes, finally proper lighting was installed (I had installed stick on lights so that I could shower without being in total darkness). The blinds didn't work, the towel rod fell off the wall weekly, and the pest problem nearly drove me crazy. I kept a clean home and constantly was asking for pest control to come because there was no shortage of bugs that would get inside. This was probably due to the fact that the weathering on the front door was completely destroyed (another thing I asked for that wasn't fixed) One night when my AC stopped working during the middle of the summer I called and called the emergency maintance line with no response, there was no follow up either. During my short 6 months here there was multiple car break ins as well. Upon move out there were ridiculous charges which at this point I should have expected due to the absolutely horrible customer service I had experienced. If I can give any advice it's to run for the hills away from this property. I truly have never been so disappointed to live anywhere. Save yourself the time and money.”

“The staff is very attentive and friendly. They handle issues and respond quickly to requests. The neighborhood is friendly and welcoming. The complex is clean and beautiful. I love the monthly community events.”

“Excellent service, made me feel welcome, no complaints! They were very very upfront about costs, knew exactly what they were talking about/prices/utilities/leasing documents, etc Staff is great with my deliveries too which was an initial concern which they alleviated.”

“Portico Kirby is a warm safe beautiful place to live, their staff are incredibly nice and kind, their pool area is gorgeous and also maintenance is super professional and responsible, if you are looking for a place to live I highly recommend Portico Kirby, after one full year here we renew, also didn't get flooded during Harvey”

“I paid rent through the app, payment did not go through and was charged late fee $60 (for just 1 day delay). I explained to the office people that I did pay from the app and there must be some glitch but they acted like they dont care. While, I was coming home I saw trash on floor and dirty abandoned bikes and felt with uncooperative staff, how bad this place is. Not to mention its so overpriced.”

“Our roof is leaking right now after management told us it's been "fixed twice" (!!!) in the same damn spot! I have no ceiling, no light in my room for over a week because they are letting it "dry". How the hell is it gonna dry if you didn't fix the holes????? Management will lie to your face without hesitation over and over.”

“This apartment complex us amazing and the process has been top notch! The gym, pool, and lobby always look great. I would recommend this place to anyone who wants great finishes and a great area.”

“Great place to Live! Awesome community!”

“I would have to say that my experience with Portico Kirby has been pretty awesome. Here now for just a few weeks, we did the typical thing when you get to a new place (note any small issues, and test all the appliances). Their maintenance team came out and took care of everything the very next day, or at least tried to. Unfortunately we had one appliance that was just on its way out, and the maintenance team relentlessly tried to correct the problem. In the end, it had to be replaced but they were always fast to respond and quick to send someone out. I am very impressed by their work ethic and continued desire to make sure their tenants are happy with their homes. If not for the issue with the appliance we would have never known just how much they cared. Win win I'd say.”

“Rent: The amount of rent does not equal the quality of life here. They attract people with a special "move-in" gift card for up to USD 1500, but after the lease ends, be aware, that they'll substantially raise the rent! Water is NOT included, they charge USD 50/ 1 bd apartment. Office: As probably at most places, when you move in, the staff is sweet and pretends to be helpful. But later on they are unprofessional and disrespectful. They don't care about the residents, all they care about is the rent. They never inform you about the packages, so try not to receive surprise gifts from friends/family, because you might never receive them. Apartment: Don't expect any high grade things. Apartments are basic. If you face the pool expect some noise in the summer, if you face the school site or Kirby drive you'll probably want to move out immediately. The walls are good, so you don't hear your neighbors, but ceilings are terrible, you feel like a family of elephants lives above you. Location: PRO: It's close to Kroger and Target. CONS: If you work at the Medical Center and you'll want to use the public transport, you'll probably experience a couple of problems. The Portico Kirby offers shuttle for USD 50/month, but the shuttle is NEVER on time in the afternoon, so basically you can only use it to go to work in the morning. Maintenance: The response for repairs is good.”

“This apartment complex is absolutely terrible. First, my apartment was broken into and completely vandalized. When I arrived home to a broken door, destroyed apartment, and missing belongings; the leasing office didn't even believe me. It took the woman thirty minutes to finish with another client to even come to my unit. She told me "there is no way that there was a break in. A friend must have came into your apartment." Not until she saw the vandalism and broken door did she believe me. After the break in, there was no sympathy from the complex. Additionally, their "security system" they advertise, are not real security systems as they only notify the leasing office during business hours. Yes, the pool is beautiful but the rent is not worth the rude management and false advertisement.”