All 25 tenant reviews.

“I love living at Serena apartment. They're very friendly and keep the tenants informed about everything that is going on. And I just love living there. It's very quiet and I love my assigned parking spot”

“Everything has been good since I moved in but now there's been some issues. Pet owners need to pick up their pets poop, you can hardly walk in the grass by building 17. There is also roaches that's getting worse.”

“My experience has not been all that great. Since I've been living there, my car almost got stolen broke, they didn't fix anything in my apartment. Management at the leasing office are rude and are no help”

“To many changes in management not happy with the maintenance service several units has had mold issues roach infestation and rats. The rat population has gone down because of all the stray cats on property”

“I moved into unit 104 ..first two months my light bill was 500 dollars..several times I complained to the office and they kept saying it was fixed and wasn't..first time the took off 500 of my rent .2 time I received no help ..then finally they realized that the fuses in my breaker box was burned out .thank God my unit didn't caught fire ...I had to use my own window unit to stay cool for i turned the air conditioner unit completely off due to it constantly running and not cooling my unit..and my bill being 500 dollars 2 months in a roll ...very unhappy and will not be renewing my lease.”

“Q It is just 4 months since moving into the property, however the property is central to everything I need including good restaurants and grocery stores. This location is 20 mins to George Bush Intercontinental Airport and in walking distance to the I45 highway. The staff has been nothing but "Awesome" and the price for the unit is within the expected cost based on the average price e for this unit. I would recommend this location to friends and or family.”

“Some good and Some horrible but a quiet place to live they do take their time to fix things or they will tell they will come back and never come back and lie and say the fixed it when I know nothing wad fix and one of the office people is Hella rude and racist”

“It's nice, clean most of the time, however the rent spikes up all of a sudden, being charged for things that aren't in use or things that weren't previously discussed. Things weren't working properly when i first moved in, but were fixed through maintenance. gate is always broken, but for the most part it's quiet here”

“I don't like the fact everything is charged for lol . Than to say it's mandatory to pay someone to take my trash n they don't even come sometimes just makes it worse . Clearly there's a roach n gnat problem on top of the raccoon problem so that don't do no justice when they don't come ?. The countertop should've been did over n new ac being the fact my apartment only gets cold when it's not that hot out or late at night .. I could go on n on but I'm just thug it out until my lease up ??”

“Being here for almost 2ys, has it's challenges now that I've moved to a 2bdr. Neighbors dogs runs 2 to 3 hrs over my head, they do nothing about, No inspections, water be off 2 to 3 times a mth. Charge for pest control haven't seen them but 1 for a parking space.”

“I have some good and bad experiences here at 411 Highland Cross. While living here there has been to many changes in management. I had over $4500 stolen from me that Catholic Charities paid in rent.TE”

“Estoy muy satisfecho tenemos una magn?fica atenci?n al cliente en el ?rea tenemos acceso a todo lo que necesitamos Mucha tranquilidad y seguridad muy accesible a las salidas de todas las carreteras a todos los residentes y la comunidad se lo recomiendo al cien por ciento el laundry es dentro del apartamento por lo que facilita la vida a la comunidad trabajadora”

“Good Office Staff, Help you with your situation what you are going thru, nice apartment, nice playground area even the pool. Also they help to be top of your bills, situation they even have a app u can pay your bills on and use a coupon.”

“TODO ES MUY SATISFACTORIO Y ME ENCANTA VIVIR AQUI, MIS VECINOS SON AGRADABLES NO TENGO NINGUNA QUEJA DE ELLOS. LAS PERSONAS DE LA OFICINA SON MUY RESPETUOSAS Y CUANDO TENGO UN POROBLEMA LO SOLUCIONAN MUY RAPIDO GRACIAS SERENA APARMENT POR HACER MI VIDA TRANQUILA Y APASIBLE”

“Lived here 6 years. Property sold 3 times since pandemic. New owners raise rent for same garbage units. Moved out last year after my vents and ceiling had live, growling chirping raccoons for 2 months. Raccoons literally watching my every move thru vent slats and sticking their claws thru panel gaps in restroom ceiling! Had to sue property for repair remedy to get the rodents removed. Tenant in unit above mine in 2022 was trapped in her room for hours after raccoons busted thru her rr ceiling. She was rescued by calling 911. Buildings have mold you will need a Hepa purifier.”

“I have lived in Highland Cross for a year. For the most part my experience have been fine. I love the neighbors and my apartment is comfortable. I do not like fees that come from no where.First I asked did I have a balance on my account. I was told $40, then I get a note on my door saying I owe $124 I have made sure that my rent was paid and the first time I tell them I'm going to pay my rent late with late fees included they tell me they file eviction on the 10th when I tell them I will pay them on the 11th and I will have to pay an additional fee to stop an eviction. Filing an eviction, that is going to go on my rental history.That is ridiculous. These apartments are not in a nice area but it is a place to lay your head. Like I said it's not a bad spot.It is a mixture of working class people and people who are just trying to get by from day to day. New management came, the efforts to make it different are progressive but you have to be reasonable especially with tenants who do not cause problems, or have outstanding payments. I do understand rules are rules however, filing eviction is when a tenant has a way overdue outstanding balance. The people that live in these apartments do not have the monetary ability to pay all these different fees and if you have lost everything in pandemic as I have, this provokes panic.Many are recovering from pandemic and just now getting on their feet. I know that they are working to improve the community but I just think building relationships within their community and being reasonable will help in this transition”

“Highland Cross Apartments has the worst staff I've ever encountered they have nasty attitudes and they have been trying to over-charge me every month so I have to dispute the bogus charges every month! From the start, they lied about the apartment being ready for move-in and had my car towed multiple times it cost at least $200 to get back evetime. Maintenance Issues: (no working dishwasher installed, no pest control, there was a leak in my bathroom ceiling coming from the upstairs neighbor's toilet) the lady in the office lied and insisted that it was the ac leaking for over a month and I just had to live with it. She acted like a was lying about the leak coming from the upstairs toilet and was rude as hell every time I asked them to fix it. It's the wost property you can move into. I understand that every property has maintenance issues, but the maintenance staff and the front office staff are so lazy and incompetent they don't fix anything. They have pest control problems, The pool is literally Green they are soo lazy they don't even clean the pool! I feel like they have been taking advantage of the covid pandemic. They have gotten so much worse over the last year they even randomly lock the office and put covid signs up on the door but there inside being lazy like always.”

“My daughter was robbed at gunpoint in their parking lot by two males. The thugs took the key to the apartment and the locks never got changed so they ran for their life and got the hell out of there because its incredibly unsafe. What a joke. DON'T MOVE IN HERE IF YOU HAVE CHILDREN. Even the Harris County Deputy that helped us told us to get out of there.”

“I have lived here for over a year now. This place is infested with rats roaches and racoons. They refuse to fix anything around here. They hired hpd to clean up around here for the major drug issue but all they have been doing is harassing the tenants minding their own business. Laundry rooms are disgusting with people constantly deficating inside the machines. I do not recommend this complex period not even to an enemy.”

“I live here now and can't wait to get out of here! Homeless crack heads hang out in the laundry room! The washers never work and take your money constantly and management does nothing about it! They don't respond to any maintenance calls! My AC was broke for 3 months and I was paying over 600.00 a month for electricity as a result. The only thing they did after 3 months was credit me 200.00 in rent but still tried to add late fees on me! Maintenance tore up my bathroom and damaged my bathroom countertop while working on AC, I emailed pics to office along with my ripped shower curtain. It's been a month now and they've done nothing about it or even given me a reply back! My bike was stolen from off my patio! Nothing I turned in on my checklist of not working things when I moved in have been fixed yet! Plugs don't work. The few that do nothing fits in them! This place is awful awful awful!!!”

“I have been here for a week and maintenance has yet to visit my apartment although the manager and assistant manager assured me that they would take care of some items. First of all they showed me the model and that is not what I got. Ok so they had problems with a staff member who told potential residents things that apparently not true, I get it. But to move in, filling out your move in inspection, speak with both managers on day one, two and five and still nothing. Although the rent is reasonable it is over priced for what you actually get which includes lack of concern by management, bugs, the streets (parking area) are horrible, the out gate has been broken since arrival, shabby cheap appliances (all different-white, black and beige) and crampy maintenance work throughout the apartment. This is one step up from slump lords. Don't waste your time.”

“This apartment complex is the worst I ever sure rent is cheap but management sucks too many turn overs. There is mold again all they do is spray over it and paint over it. I have asked for a new refrigerator and still not one. I am moving because there are 4 people in a one bedroom with a 5 year old. The play loud music he calls her a ----- and the fight.”

“I have been living here for a nearly a year and I love my apartment. It is close to 45 and there are a lot of stores right next to me on 1960, which is good because I am always busy. The security is great and the ladies in the office are very nice and professional.”

“Just look at all the empty apartments. This should say something!”

“This is a horribly managed apartment enterprise. For starters I had to fork out a $250 "security deposit" for a misdemeanor from 30 years ago. Then my son is assaulted and car jacked right in the parking lot and the staff was totally uncaring about the incident. The assailants hid under broken lights and obviously didn't have to fear from the so-called roving security guard. There are riff-raft loitering around everywhere and I never felt safe for me or my family. The automatic security gate is a joke because every criminal in the area knows the access code. Maintenance was also a joke; taking two weeks to repair leaks and a clogged drain. Stay far away from this place!”