All 25 tenant reviews.

“Maintenence at the complex is wonderful, but the management is awful. If anything has to be fixed by an outside company it will take at least two months for repairs. The machines in the laundry room have mostly been broken since 2019, and the apartment complex claims the vendor won't fix them. In that amount of time they would have found another vendor. It's been two months since we have been able to even use the laundry room. Their hope is tenants will all pay $45 a month in extra fees to lease a washer and dryer from the complex. We already pay almost an extra $100 over rent in fees.”

“DO NOT MOVE HERE IF YOU HAVE AN PET THESE APT ARE FLEA INFESTED, so no matter how much you clean and wash your dog there going to have fleas, every time you walk them and bring them in your house. And now your house is flea infestation. Also when u move in they don’t redo the anterior for the new tenants they repaint over everything and put no carpet in that’s it! People get moved in 2days after the last person left. These Apt are very money hungry and they will nag and pick at you and put charges on your account because there money hungry. Also they leave their gates open for bout a week long and parts to your comes up missing and they don’t take responsibility for it, but want to charge an arm and legs for these no good Apt, It’s not safe here across the street they have shoot outs, and office people are very RUDE @BRENDA”

“Trash everywhere chip bags cans bottles everywhere in parking lot stair cases roaches infested just moved in 10 days ago and pest control has came twice and I’ve seen over 20 roaches apartment upkeep is horrible worst experience I’ve ever experienced living in a apartment I never see security patrolling complex and they state at time of lease. Stray cats everywhere it’s just dirty and filthy very displeased”

“Clean and staff is great. My son loves the playground and this community is close to many shopping areas. Sometimes men hang around the parking lot in groups which bothers me but I haven't heard of them bothering anyone so..”

“The staff is courteous. The maintenance team is very efficient. The rent is also very fair. No parking issues. The only issue I've seen is weekend nights in the parking lot. There used to be lots of roaches but now it is clean.”

“I lived in Hartford Park Apartments for two years. The staff when I first moved in was not bad except for two women. The new staff was worse and every time at the end of the month they had a fee to add to the rent. There are cracks running all over the apartment ceilings and windowsills. The dish washer was broke and stayed broke. There were leaks in the ceiling but when you first moving you don't notice right away all you see is the two toned paint job they do but when it rains and the ceiling starts to turn brown then you notice. Also the storage on the balcony leaks as well I had to throw away majority of my belongings in there because of mold and water damage due to leaks. When I complained about ceiling fan light going out management replaced the bulb a week later the light blinked on and off then went out. I explained that it was electrical so he left a work order saying he replaced the light switch. Next day the light was out again and it was two weeks before it was fixed. Each time I had to put a work order in the staff was rude Also someone was shot and killed in the apartment parking lot and we weren't even notified by the office of the incident. The security guard told me as I was walking in from work to be careful. because someone was shot the other day. Once I left I didn't hear anything else from them two months later I get a call from a collection agency stating they were collecting a debt from hartford park apt. They are a rip off and will find away to get money from you. I WOULD NOT RECOMMEND THESE APARTMENTS.”

“DO NOT MOVE HERE!BED BUGS! Pictures”

“The staff has a very ugly attitude along with being very unorganized and I promise I'm not being a drama queen. I want to move out of this place. They make up lies when it comes to pay for things. I heard they even owe some cable companies and etc.. Becareful about your bills, you might be paying who or what they owe as a company. The apt also has been threw three management within 2 months. And wasn't giving out any rent history for some months. The only notice we receive was about the changing company mutlplie times. They (marisol) smart mouth azz felt like we should call ask them what the resident owe stating "yall should already know how much your rent is" but I guess we're suppose to magically know what the utilties were aswell.. Don't move here, there pool rules are rediculious. Hasnt been open for almost a year. And they supposdly don't open it until the kids are out of school. Which is the summer! And I don't pay rent for anyone kids, I pay to stay here. They forgot who are the customers and who are the business owers. Management is everything. And I promise you it is very POOR. Don't let the smiles fool you because it'll turn on you once you turn in your first rent bill.. I've paid over too much staying here. It's not worth it. Think twice before you do it.”

“The staff is horrible.. They try to rush you to move in but the process sucks.. I went almost two weeks to move in, but each time I call it was something different. They even ask for a double deposit and still nothing but then tell you that your approved the second you call to cancel it, then being lied to after being told you can pick your holding deposit when you get there they tell you ..Oh it has been deposited..Really? Today I walked in and there was an tenant there trying to get a part for her air condition..and the property assistant was like saying yes constantly but didn't know what the tenant was asking for. Property staff member did get frustrated. If you can't handle your job then step down and let someone else have it..That will help out and respect the tenant...”

“I wrote one of the previous good reviews last year , now I want to take back every thing I said, every thing was excellent until Mrs Donna left and they got a whole new management team and now I hate it here and I been here for a few years come September I am out of here I've been thinking about that 60 day notice a lot lately and I can't wait because that means time is getting closer I hate it here I wish I didn't have to give them the one star I did. Do not move here!! for the rates for this junk and treatment, you can find you a better place with staff with better attitudes especially Renee her attitude is the worse.”

“I have lived here six years. I was promised bathroom upgrade. New flooring and paint nothing has been done. These are very nasty apartments. I have green mold on my patio and my front door and walkway. The people sit out all night doing drugs fighting. We've had a very recent murder. Several burglaries. I got bed bugs from other tenants. It was a nightmare. The parking is very bad. There are cracks all up and down the sidewalks and parking lot where water just stands and you ruin your shoes. I have holes in kitchen and bathroom floors. I have holes and patches in my carpet. The kitchen drawer is broke. Have several leak stains on walls and ceiling. There are Pitt Bulls here even tho they are not allowed. The green algae mold is sooo bad on my patio walkway and doors. They have never cleaned ducts in apartment since I've been here so it just blows dirt out with the air conditioner or heater. The security lights are constantly out. There are so many people that just "stay" here without being on the lease so that calls for a lot of felons and some one bedroom apartments have six and seven people living in them. I have not been able to move because I'm on a fixed income but the drugs and fights and condition of property is very inexcusable. Especially since I've been here six years never late on my rent and constantly scared to go outside my own apartment.”

“Office staff so unprofessional and rude. I have lived there for 3 months and someone was already killed. Drug dealers and prostitutes everywhere. Car stickers are pointless visitors still park where residents should and never get towed. Horrible horrible place, I'm buying a house soon can't wait to get out of there (my only option after a broken lease). The water bill is RIDICULOUS. The manager is a total -----(ugly ----- needs to get laid so maybe she can be in a good mood) only friendly/nice person there is Erika.”

“I have never had a problem with the property manager in fact she is really nice to me, Merisol is ok she has her times of when she wants to be nice and other times when she isn't. Now that new individual Rebecca who is in the front has been a total ----- every single time I had to go in there, just never friendly. I haven't had any problems with my unit or with other residents but I assume that is because I also still live in the front of the apartments.”

“DO NOT MOVE HERE!!! Both Donna and Marisol are rude. When they come to your door, they are banging on it like they are the police. Before you can even get to the door, they start to unlock it! Donna is the worst because she tries to come off as this sweet OLD lady but really she is very inconsiderate and ignorant. She will talk bad to you without knowing anything personal going on in your life! They will lie to about why the rent goes up as well. As for the maintenance..they suck too! I might as well fix everything myself because it seems like they hire anyone that can rig up anything. When you call to put in a work order for maintenance, you have to call before three or they will not come the same day! (Per Marisol) that is a lie because I have called 9 in the morning and they will not come until the following day! Oh yeah as for the appearance of the apartment complex is deceiving. If you notice by the front office it looks nice. But once in come into the apartment, there is more dirt patches than grass. I don't even know why they have the lawn men come and cut the grass because there is no grass to cut...you don't notice the difference. The potholes in the apartment are bad! You can tell they get the maintenance men to fill the pot holes because the potholes come back in two weeks! At night the lighting is very dark (just make sure you have someone walking with you)! As for the raggedy gates... I have broken two keys trying to open up the gates especially after it rains! When it rains...it floods throughout the apartment so bad, you can not walk on the sidewalks. The exterminator sucks because he come in and spray a couple of corners and ithe roaches would still come back. My utility bill was $120 or higher monthly because we are paying for others excessive usage of water. Oh yeah the walls are thin too because I have been in my room and heard many arguments and possible abuse. I am doing you a favor... Again... Do not move here....trust you will break you lease on the first day!”

“RUN AWAY RUN AWAY RUN AWAY!!!!! This apartment was a last resort because of the cheap rent but never again. First night in the apartment roaches ..called the next day. One of the incompetent office member ."are you sure?" Like really! First warning sign ....next month after I called for the exterminator im prettybsire he never came water bugs.. ewwww... and I clean EVERYTHING with bleach in the night take out trash the whole nine and yet I have water bugs coming thru the vents!!! When it comes to the night I run inside because of all the delinquents hanging around...stayed home one day only to find they are out during the day as well just standing around......Lets not talking about the water bill....first they said im getting chargeda greenery fee.. for the dirt and sand that line the place then after about 2 months of complaining they finally told me the truth... .even if I dont even stay in this dump and dont use the water....im being charged for everybody else's water usage! Thats just stupid!!!! This place needs to get bulldozed and the office staff fired they are rude and just unprofessional. They harassed me for rent when THEY misplaced it.....the only good thing is the maintenance man..hes cool enough and efficient. ..if I could give this place a negative score I would....DONT MOVE HERE YOU WILL REGRET IT!!!!”

“Just reading the reviews.....WOW!!!!!.....What can I say but Thank you! Thank you! Thank you!....Its obvious the 5 yes comments are indeed from the management that, from what it seems, don't have time to tend to the grounds but somehow make time to post yes out of the 50 no's. Again I say Thank you! I was going thru the pics and literally thought to myself, "self....for the rate, this looks too good to be true!" And whata know....I feel like I'm 5 years old again finding out that Santa ain't real...I mean that's how disappointed I am!!! Dont worry Hartford...cancel my appointment! I will not be making a trip out there!”

“Stay far away from this place. I have never had to deal with such rude people in my life, and i put people in jail for a living. Donna and Marisol (or how ever you spell it) feel the need to talk to you any way they like. i have had to deal with them out right lieing to me and to people who have called for renting info. The people just hanging around selling drugs all day and night is out of control and the water bill is more then i paid when i owned a home. i was thinking about moving one night and after hearing gun shots i knew it was time to leave. DO NOT RENT AT THUGFORD PARK!!!!!”

“I have lived here almost a year and my ONLY complaint truly is that my water bill is RIDICULOUS. I live in a 1 bedroom and my bill is consistently between $60-70. If they could somehow fix that, I would love to stay here. The front office made efforts to know me on a first name basis and my maintenance is ALWAYS fast and dependable. I love that around holidays the staff does little celebrations by the pool which is a great way to meet neighbors!”

“I had a very bed experience here. Me and my husband walked in and were intrested in apartment here. We informed the Agent that we both had one broken lease many years aog and our credit was less that perfect but we had good rental history in the recent years. The agent said they will work with us. We gave our application fee and she said they will call us. Later that day, their Asst. Manager called us, (her name was Marisol Guel) She said they would not work with us because my husband had too many addresses on his credit report. She kept calling out addresses that were not apartments, but the residence were our family members lived. She kept saying she had to see if we broke the lease there but those were houses that we did not own. I tried to tell and she kept saying that she was talking and not to talk over her. I asked for her manager's name and she said her name was Melissa and she ended the call. When I got home, I went online and the was no Melissa listed as Manager, her name was Donna. I do not recommend going there and loose your money on aplication and being treated as inqrate. She was very rude and in no way wanted to hear anything. I made a report to Texas consumers compliant system. If they treated us this bad as an applicate, I would hate to see if we lived their.”

“I'm very satisfied with these apartments. Remote entrance, always parking available w/in a reasonable distance, real quick response on repairs, armed security, polite staff, etc ... No complaints here. It's a quiet complex for my family ... I'd recommend it to anyone! Especially w/ how reasonable the prives are.”

“Head's up, bc you will stay up. Because when bedbugs bite you wont sleep at night. I sure hope you have just one car 'cause other wise your --- will be walking far. Get used to having roaches for roommates because they sure as hell don't fumigate. This may sound funny, but in reality management treats you with disrespect as though you are a dummy. Take it from me, you'll regret it because within under a year you'll be saying we're moving f*#! my credit!!”

“RUN AWAY AS FAST AS YOU CAN FROM THIS HORRIBLE ROACH, RAT, CRIMINAL INFESTED DUMP! Marisol is not only rude, she is obnoxious. I changed my cell phone number because I was tired of the harassing, stalking phone calls! Donna is not any better and hides behind her FLUNKIE, Marisol. The ONLY staff person who is worth anything or you can trust is Alvaro. I do not cook yet I cannot get rid of roaches. I had a rat and when I reported it they asked me "are you sure?" Uh...YES. In less than one year I've had two floods. Office staff says, oh ya, sometimes that happens. Really? You might want to tell someone this BEFORE they sign a lease! Maintenance comes in to look for water and CAN'T FIND IT. Really???? Look on the floor! Multiple times we have gone WITHOUT hot water for days at a time. The walk through gates are constantly broken and you cannot open them to access your home. When it rains this entire place floods. Maintenance? FORGET IT! And if all of that is not enough to make you stay away consider this. They have ARMED GUARDS WITH DOGS on the property and it is under VIDEO SURVEILLANCE 24/7 FOR A REASON AND THAT REASON IS NOT BECAUSE IT IS SOMEPLACE YOU WANT TO LIVE. RUN. DON'T LOOK BACK. Just saying.... Read more: http://www.apartmentratings.com/rate/TX-Houston-Hartford-Pa”

“I viewed this complex a few months ago when I was apartment searching. The staff (don't remember her name) wasn't professional at all. She couldn't find the master keys to show me an apartment. I mean; who does that? And the upkeep of the complex; to say ridiculous would be a compliment. Like seriously you want someone to actually sign a lease to live in this dump? I am so happy I went with my gut & did not go any further with them. And reading the comments on tenants who are or have lived there....so sorry for you. People shouldn't have to deal with the nonsense of a complex just to get a reasonable price. I don't know who manages that property; but they need a serious 'house-cleaning'.”

“DO NOT RECOMMEND THIS APARTMENTS, RUDE STAFF MARISOL IS ONE RUDE UNPROFESSIONAL INDIVIDUAL . ROACHE,THIEVES ,BREAKINS I CAN GO ON AND PEOPLE HATE PARKING IN BACK. WATER BILL OUTRAGES PROPERTY MANAGER DONNA SHE IS HERE FOR A CHECK ONLY. I CAN SAY EVEN IF THEY GIVE U A DEAL STAY AWAY.”

“OH LORD.... THESE PEOPLE ARE RIDICULILITY INCRESING YOUR WATER BILL AND WHEN YOU ALL HEY SAY IS THE BILL IS DIVIDE WITHIN ALL THE OCCUPANTS IN YOUR BUILDING. SERIOUSLY!!!!! I CAN ADMIT THAT THE MANAGER DONA IS OKKK AS OF NOW AND I BEEN THERE 1 YR AT LEAST SHE TRIES. THE LEASING AGENT (THE GIRL) ----- IS RUDE AND THINKS SHE HAS SO MUCH CLASS/ SHE DONT EVEN KNOW HOW TO ANSWER THEM PHONES. ROACHES EVERYWHERE!!! BEAWARE”